Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11527500June 17, 2023
STRUCTURE:BODY
Rear drivers side door will not open. Difficult to access kid in car seat. It has not been taken to dealer yet, BUT it’s a common and expensive failure of door latch discussed online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527529June 17, 2023
ELECTRICAL SYSTEM
Window and motor regulators both went out in 1-2 weeks apart may 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527535June 17, 2023
EXTERIOR LIGHTING
I HAVE NOT HAD A PROBLEM BUT THE TURN SIGNALS ARE POLACED AT THE LOWEST POINT ON REAR BUMPER MAKING IT DIFFICULT FOR THE CAR FOLLOWING TO SEE THE SIGNAL. THIS MAY CAUSE A REAR COLLISION. IT NEEDS TO BE IN THE BRAKE LIGHT PANEL. A DESIGN FLAW IN MY OPINION. MAYBE A SIMPLE REWIRE WILL FIX THE DEFECT.03/22/202
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527490June 17, 2023
ENGINE, FUEL/PROPULSION SYSTEM
On two occasions, both on busy highways traveling at about 65mph the engine just quit running. Very scary but fortunately was able to drift to the side of the road and wait for assistance. The car was towed to the nearest dealer two hours from my home. After the fuel injectors were replaced it was returned to us two weeks later. It only had 9,000 miles on it. This is a very dangerous problem to just stop running with no warning. We could have been hit from behind and killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527308June 16, 2023
ENGINE, STEERING
The engine is consuming more than 1 quart of oil every 1000 miles. This began around 100000 miles at 1 quart per thousand miles and has since progressed to 1 quart every 500--800 miles. I found this problem when my oil pressure light came on as I was going around a curve. I checked my oil level and it was not visible on the stick. My engine was 3 quarts low 3000 miles since the last oil change. This has been going on since April of 2021. My steering column makes a significant rattling noise and jiggles up and down when going over bumps. This has been going on since about the 80000 mile mark which was around April 2020. My local shop confirmed there was something likely worn out and needing replacement, perhaps the entire steering column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527351June 16, 2023
POWER TRAIN
AWD warning light illuminated under 20K miles. Took vehicle to dealer, dealer advised that vehicle was unsafe to drive. Unknown ETA on parts or repair time. Dealer did advised that it's a warranty issue. Other circumstances surrounding this issue: Issue 1 6 Weeks ago wife received email from Hyundai indicating vehicle was due for service. Wife took vehicle to dealer, she was turned away and advised that service was required. Issue 2 I phone Hyundai corporate from work where all calls are recorded. Phone system has beeping sound every 30 seconds. Hyundai rep was also advised verbally that calls were recorded. Into the phone call she asked if she was being recorded and I advised her yes. She said that their policy prohibits customers from recording their calls. I asked for copy of that policy that I never received. Issue 3 I then scheduled appointment with same dealership and took time off work. Arrived and was advised internet was down all day and they couldn't service vehicles. Was advised I would receive callback. 3 weeks and never received. Issue 4 Approx 6-8 weeks into this issue and revisited dealership. Within 40 minutes they advised me the vehicle was unsafe to drive. Summary It is believed that the vehicle may have been unsafe to drive for many weeks. Where service facility had opportunity to run diag scan, but never did.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527244June 15, 2023
ENGINE, ELECTRICAL SYSTEM
Problem with the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527031June 14, 2023
ENGINE
My car has been consuming oil at a higher than normal rate. The engine light came on and they told me it was a PCV valve. My oil smells. I put in 2-4 quarts in-between a 3,000 mile oil change. Even though the recommended oil change for my engine is 4500 miles. So with a standard 5 quart oil change plus 3-5 more quarts, my car is consuming 7-10 quarts every 3,000 miles. This is not normal. I have started the Oil Consumption Test with Hyundai in NW Arkansas at Crain Hyundai and was told my powertrain warranty is now up to 120,000 mile warranty. I did not know this Hyindai Corp. never informed me. Also, I have paid out of pocket for every new oil change I've needed for the last 20,000 miles and oil in-between. Yesterday, while I saw the dipstick was under the L the tech told me it was within normal range. How is this possible? My car has gone into Limp Mode a few times because of the oil problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527064June 14, 2023
UNKNOWN OR OTHER, ENGINE, POWER TRAIN
I have only owned the car for 1 month. I had gotten an oil/filter change and a new oil pressure sensor at ~80,100 miles. I had requested the oil sensor be changed because it would flicker on and off when the car was idling/low RPMs once it had heated up fully. This had fixed that issue seemingly. At ~80,700 miles the car had started riding a bit "rough", especially at higher speeds, so I decided to have a look under the hood. I was terrified to see that my dipstick was bone dry. There was never any evidence of any noticeable leak underneath the car on the driveway nor any evidence of blue smoke coming out of the exhaust. After some research (Hyundai corporate was telling me over the phone multiple times that there was no known issues with my specific car/engine) I was appalled to see I was essentially lied to. I found multiple official TSBs, NHTSA notices, and hundreds if not thousands of other customers noting the exact same experience. I had tried to take it to Hyundai for the oil consumption tests laid out in multiple TSBs but I was denied "due to the original warranty expiring". To my knowledge this exact issue has caused Hyundai and Kia to extend to 150k miles for all owners. This is my only mode of transportation and I am so worried my car will stall/seize/catch fire on the highway. This is beyond unsafe and unacceptable but I assume I may have to wait until the final litigation hearing in September for official recalls to be issued. If my car makes it that long.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527010June 14, 2023
SERVICE BRAKES
It was around 7 in the morning and I was getting ready for work. My garage door was open. A neighbor started pounding on my front door telling me my garage was on fire. I opened the door from my kitchen to the garage and seen smoke but it didn't seem major. I grabbed my keys and ran outside to pull my car out of the garage. I started the car and put it in reverse. It didn't want to move so I floored it. Once I got it into the driveway I heard the neighbors yell, "Lady! Get out of the car! The car is on fire!" I jumped out and seen the car was fully engulfed and had spread to the roof of the house. I grabbed the waterhose. It was of no help so I ran into the house to get my children out. Our home and everything in it were a total loss. Also my daughters car. Two of our dogs ran away. The car has been inspected by State Farm. They stated that the fire started in the engine compartment; the right front drivers side. Electrical; most likely the ABS. There were no warnings lights or symptoms. We only had the car for 5 months, it had 8000 miles on it. The oil had been changed at the Hyundai dealership just 5 weeks prior. I have talked to numerous people with Hyundai's that have caught fire, but not a 2022 as of yet. We have signed releases for Hyundia to inspect the car in February but they have not. It is still at the local tow yard. They are also supposed to inspect the house. They have offered to buy the car back but we have not agreed. We believe we are entitled to more compensation than that. I also have videos taken by neighbors and ring doorbells.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11526787June 13, 2023
UNKNOWN OR OTHER
UNKNOWN. Since I purchase this vehicle in 2010, the backup camera does not always work. I took it in to the dealership and they stated that in order to diagnose it, it must happen while I am there. At this time, the backup camera only works sometimes and it is not safe to back up. Is there a manufacturer recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526812June 13, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Hello, I'm contacting you re: the nationwide Hyundai Oil Consumption issue w/ certain makes & models. I own a 2017 Tuscon w/ just over 56K miles on it. Late last year, we drove my car from our home in Ky to Gatlinburg TN. While we were driving thru Cades Cove, my car acted up, so we found a local repair shop & they looked my car over & determined I needed 4 QUARTS OF OIL added! My car was almost BONE DRY!!! I recently finished my 3 trips to the dealership for the 'oil consumption tests' I'm not sure what was done to my car on each visit, EXCEPT I do know on visit #2, they cleaned my engine/pistons & changed the oil. After that, I drove it aprox 1582 miles & 'lost' 3/4 of a quart of oil. They Hyundai Co seems to think this is acceptable, however, I do NOT!!! NO vehicle should burn/leak/lose that much oil over a 1500 mile trip!!! I got NO resolution regarding this issue, except I was told by my service tech to "keep an eye on the oil & add as needed" ... are you kidding me?? My car runs HORRIBLY & uses alot of gas now ( who can afford THAT??? ) I've owned Hyundai cars since 2006 & ALWAYS LOVED them & the brand, BUT after this, I will NEVER buy another one!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526819June 13, 2023
STRUCTURE:BODY
About a year ago, the driver's side door stopped opening. Since the vehicle was out of warrantee, I had it repaired but do not have the invoice any longer. I didn't expect it to happen to another door. A couple of months ago, the rear passenger door stopped opening. I have had it fixed. There was no warning, the doors just stopped opening, trapping whoever was inside at the time. Of course another door could be used, but that's assuming it didn't just stop working at the same time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526525June 12, 2023
ENGINE
The contact owns a 2016 Hyundai Tucson. The contact stated that the vehicle was taken to the dealer due to excessive oil leaking. The contact stated that the vehicle was diagnosed with an engine failure and the contact was informed that the engine needed to be rebuilt. The vehicle was repaired under warranty however, the failure recurred. The vehicle was not diagnosed after the recent failure. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526565June 12, 2023
POWER TRAIN
While driving the car, when you press down on the accelerator to pick up speed, the car actually slows down. Eventually it will run normally at speed, however it creates a significant risk when pulling into traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526508June 12, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY, VISIBILITY/WIPER
While driving our 2022 Hyundai Tucson, with panoramic sunroof, on the highway my wife and son suddenly heard a very loud bang, like a gunshot. After pulling over an inspection of the car found the sunroof had completely shattered and there was a large hole in the roof. Fortunately, the interior fabric cover was closed otherwise they would have been showered with shattered glass while driving. When this occurred there was no indication of any flying or falling objects and inspection of the glass shards captured by the fabric cover didn't show anything but glass, no rocks, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526320June 10, 2023
ENGINE
Engine is still under warranty. Only 70,000 miles on it. Started burning massive amounts of oil leading to acceleration issues and low pressure. No oil light ever came on. We realized it was bone dry, in between intervals of recommended oil change. We filled up and monitored. Car is burning over a quart of oil every 1,000 miles causing unsafe driving conditions and costly repairs that are outside of the recommended maintenance in owner manual. Hyundai dealership refuses to approve oil consumption test. Case management will not return my communication. Car has been in the shop for 5 weeks without an answer. This is happening to thousands of people. People who didn’t realize it early enough are being left stranded with seized engines and Hyundai taking no ownership even though most are under warranty still.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526158June 9, 2023
ENGINE
In the last 3 months I have had my vehicle go into Limp Mode due to a faulty engine. All 3 times while I was on the highway and I was almost seriously injured due to traffic. Ever since I got the Knock Sensor update, I have had nothing but problems. I have had a new catalytic convertor, new spark plugs, oil change, air filter and fuel injector replaced in Dec 2022. The spark plugs are dripping in oil only after 8,000 miles. All of those parts have now failed and I am burning oil at an increased rate. I have contacted Hyundai multiple times and have had case files opened and I have not got any resolution or help. I have spent close to $6,000 on repairs and rental cars and there has still not been any resolution. My engine needs to be replaced due to the recall but no one is helping. I have attached all of the paperwork that has been done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526246June 9, 2023
POWER TRAIN
The contact owns a 2016 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact turned off and restarted the vehicle and the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 16V628000 (Power Train, Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 51,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526290June 9, 2023
UNKNOWN OR OTHER
The front and back driver side door lock actuator assemblies stopped work. The driver side rear door stopped unlocking from the inside and outside all together, locking you in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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