Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11492626November 7, 2022
ENGINE, STEERING
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that after the vehicle was taken to a local dealer for an unknown recall repair, there were abnormal knocking, clicking, and flapping noises heard intermittently coming from the engine compartment. The contact also stated that the vehicle had reduced power steering assist and was stalling while driving uphill. The check engine warning light and other unknown warning lights were illuminated. The vehicle was taken to a local dealer on three different occasions; however, the mechanics were unable to duplicate the failure. The contact stated that the wiper blades and key fob were replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492652November 7, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Hyundai Sonata. The contact stated that when he moved the vehicle in his driveway, there was a puddle of oil seen underneath where the vehicle was parked. The contact stated that the failure reoccurred on various occasions and that he had to add oil twice per week as the oil warning light was illuminated. The vehicle was taken to an independent mechanic where the failure could not be duplicated, and the contact was advised to take the vehicle to a local dealer after being made aware of an unknown engine recall. The contact then made a local dealer aware of the failure and the unknown engine recall; however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492529November 6, 2022
POWER TRAIN
Car shut off on me twice as i driving. Once along time ago but again just October 18th while I was driving on the highway I know hyndai has a class action lawsuit against them but the fact it shut off on me twice and the first time the issue accrued I took it to Fairfax Hyundai and they weren’t phased at all and didn’t even bother to check/diagnose my car because I didn’t have a check engine light illumination at the time of incident ;because they were backed up with cars but a huge safety concern, and they just simply let me leave the shop and didn’t advise me to be safe/careful. I want to bring this to your attention because I have no voice and if anything could be taken from this is that I could’ve crashed and caused an accident the first time this ever happened because I was in the city bumper to bumper when it shut off on me and it’s would’ve been my fault and my issues to deal with. Also this car is very unreliable i don’t know what star rating you guys have gave this car but it needs to be a -0. I got it when it was at 89,000 from a private dealer but the car just went downhill since I got it then I have been nothing but Patient with the car along with keeping up with maintenance & recalls, but after 4-5 months I’ve already changed the transmission out of pocket @ around 100k miles , cv axle later on along with , right side whole knee suspension, engine packs and spark plugs TWICE, front break calipers, and now they’re changing the engine block warranted out through Hyundai after the car stalled out on me again the second time on oct 18th with an check engine light where the car is now getting warranty worked. I just hope you advocate and push demand on hyndai that they’re screwing consumers like me that have to deal with the pain & agony we have to go through these dealerships who try to charge us an arm and a leg.please do something about this dangerous situation and hold them accountable especially the private dealerships associated with hyndai please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492370November 5, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Faulty lights: flickering off and on while driving at night, park light fail to come on but break lights work, unable to use the lights in “auto” mode or else they flicker. Flickering with left front turn signal. There are multiple complaints about this issue on YouTube and when you Google the car and check reviews. This issue puts my life, my children’s lives, and so many others lives in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492393November 5, 2022
ENGINE
Hyundai recall 198 was received after my engine was replaced. I started the reimbursement process with Hyundai 05/28/2021 at www.HyundaiUSA.com/Campaign198. On 11/15/2021 my reimbursement request was denied. I never received any notification about this. I only found out in early December 2021 when I checked the above website. After several subsequent communications with Hyundai, the claim was reinstated. Eventually, my claim was approved in April 2022. Per an email dated 04/12/2022, the claim was supposedly submitted for payment. I had my vehicle inspected at a Hyundai Dealer per their 03/08/2022 email. On 06/08/2022, Hyundai then requested proof of payment. I did make a partial payment of $2128.65 on 03/25/2020. Proof provided. I can't obtain any further proof of payment because I since had closed this account. Recently I requested help from the Minnesota Attorney Generals office. Hyundai responded on 10/10/2022. They won't make any payment without payment proof. I've tried doing everything Hyundai has requested yet is is never enough. I provided the repair invoice. I provided proof of inspections at a Hyundai dealer. PLEASE HELP ME. I've been dealing with this for a year and 9 months. I have endured so so much during this process. I wonder how many other Hyundai owners have been put through the hell I've had to deal with. I just want to be paid and put this horrific mater behind me once and for all. PS: This replacement engine failed me again on 05/19/2022. Hyundai has basically ruined me financially. I think they should be punished somehow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492219November 4, 2022
ENGINE, SEAT BELTS
My vehicle should be covered under a recall for my engine, however Hyundai is denying the claim due to my title being branded as salvage, however according to my research a salvage title does not affect the recall. I believe my engine should be replaced, and Hyundai is refusing to return my calls at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492231November 4, 2022
STEERING, ENGINE
The steering wheel began making a clicking and crunching sound in June 2022. Happening inconsistently the issue was not looked into right away. In October 2022 the issue escalated with the power steering disengaging completely when the wheel was making the noise. The steering wheel becomes so hard and immovable, locking all most. The steering wheel waning light comes on and hydroplane slippery warning as well. The engine also shudders and turns off sometimes when cold and warm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492306November 4, 2022
STEERING
The system malfunction would be the power steering. As I turned the car on and then proceeded to go in reverse out of my driveway, my steering wheel locked up as I made a left. A red steering wheel with exclamation mark popped up on my dashboard and steering wheel was locked. I believe the outcome would have been extremely unsafe If it would have happened on the road, because I had no control of steering
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492309November 4, 2022
ENGINE
The contact owns a 2012 Hyundai Sonata. The contact stated while driving 50 MPH, the vehicle made knocking sounds with the check engine, battery, and oil warning lights illuminated. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492312November 4, 2022
STRUCTURE:BODY
I have a lot of paint chips on car. I see a lot of 2011 same model have the same problem. Most of the paint chips are coming from top of my windshield. I have complained a few years ago also hoping that this issue can be solved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492352November 4, 2022
UNKNOWN OR OTHER
I have approximately 54k on my vehicle and took it to Pep Boys (Lake Forest, Ca) last week for oil change. They state that my front axle (CV Axle) needs to be replaced because it is leaking grease. They state their replacement is a brand-new part. Less than a year ago my husband took his car to V-Tech Automotive who cited the same repair for his vehicle, the same year, make, and model (2015 Hyundai Sonata SE, Vin# 5NPE24AF6FH205523), at that time his vehicle had only 26,661 miles. My husband called to Hyundai Motor America this week because we have had in the past several other vehicles varying makes (Honda, Toyota, and Mazda) but never in hundreds of thousands of miles driven was such a repair ever needed. Now both of our vehicles with exceptionally low mileage both need to have the front axles replaced. The Supervisor Justin (Hyundai Motor America, Fountain Valley, CA) on 11/2/22 gave him a case number 20531055 and stated that he will receive a call back from a case manager, today (11/4/22) he received the called back from a case manager Cierra. Her position is the same as the first phone call to their customer service a couple days earlier, is that we pay for the diagnostic ($179) and repair ($1140 each vehicle, diagnostic deducted if work is done there) at only a Hyundai Dealership and maybe after the fact they will make a “Good Will Reimbursement”, but they will not approve that beforehand and may not approve it at all. Though there is a 5-year warranty or 60K whichever comes first, these repairs are not covered because 5 years has elapsed though under the 60k mileage, nor is it covered under their extended 10-year warranty. The estimate for their work was provided over the phone by Tuttle Click Irvine (Irvine, Ca), their repair however is for a remanufactured part (Pep Boys is for a new) about $400 more per vehicle. We are not inclined to pay exorbitant pricing or at all for design defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492360November 4, 2022
UNKNOWN OR OTHER
I had 26,661 miles on my vehicle and took it to V-Tech Auto (Lake Forest, Ca) for brake service on 12/11/21 when I was told by the Manager Adele that my front axle was leaking grease and needed to be replaced. My wife’s vehicle (same 2015 Hyundai Sonata SE with 54k miles) was found to have the exact same issue by another repair shop Pep Boys in Lake Forest, CA on 10/23/22 (reported today, please see her complaint Vin# 5NPE24AF7FH18963). Adele from V-Tech stated that my front axle (CV Axle) needs to be replaced because it is leaking grease. I called to Hyundai Motor America this week because we have had in the past several other vehicles varying makes (Honda, Toyota, and Mazda) but never in hundreds of thousands of miles driven was such a repair ever needed. Now both of our vehicles with exceptionally low mileage need to have the front axles replaced. The Supervisor Justin (Hyundai Motor America, Fountain Valley, CA) on 11/2/22 gave me a case number 20531055 and stated that I will receive a call back from a case manager, today (11/4/22) I received the called back from a case manager Cierra. Her position is the same as the first phone call to their customer service a couple days earlier, is that we pay for the diagnostic (*$179) and repair (*$1140 each vehicle, diagnostic deducted if work is done there) at only a Hyundai Dealership and maybe after the fact they will make a “Good Will Reimbursement”, but they will not approve that beforehand and may not approve it at all thereafter. Though there is a 5-year warranty or 60K whichever comes first, these repairs are not covered because 5 years has elapsed though under the 60k mileage, nor is it covered under their extended 10-year warranty. The estimate for their work was provided over the phone by *Tuttle Click Hyundai of Irvine (Irvine, Ca), their repair however is for a remanufactured part (Pep Boys is for a new) about $400 more per vehicle. We shouldn't have to pay for manufacturer's defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492345November 4, 2022
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2021 Hyundai Sonata. The contact stated while driving 65 MPH and attempting to accelerate, the vehicle failed to respond with the check engine warning light illuminated. The contact also heard a knocking sound coming from the vehicle. The contact pulled over on the side of the road and turn off and restarted the vehicle and the vehicle started operating as designed. The vehicle was taken to the dealer and the contact was informed that the transmission and engine needed to be replaced. The manufacturer was contacted but offered no assistance. A case was filed. The failure mileage was 2,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492038November 3, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The vehicle dash and center console lights flicker and/or dim between bright and dim lights while the headlights temporarily turn off at random intervals while driving. This random, but frequent occurrence happens often when applying the turn signal in either direction. The problem generally exist between 1 to 5 seconds, causing impaired driving during nighttime operation. The turn signal appears to work as expected during the electrical issue. The vehicle is available for inspection upon request. This safety issue can impair nighttime driving visibility which can result in an accident, distracted driving to the primary vehicle driver and other motorists, and false driving signals to other drivers. This issue has been reproduced by an authorized Hyundai dealer and other drivers with similar Hyundai Sonata GLS model years. The following online forum is 1 example that provides driver examples and descriptions of the same issue with the same model and year as well as other vehicle model years: https://www.carproblemzoo.com/hyundai/sonata/headlights-turn-off-while-driving-problems.php The vehicle has been used as a daily driver under normal driving conditions and has been maintenanced and inspected by an authorized Hyundai dealership for recalls, service, and the mentioned electrical issue. There are no warning lamps prior, during, or after the electrical issue occurence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492061November 3, 2022
UNKNOWN OR OTHER
Trunk latch recall - was told the Hyundai dealership couldnt get me in for over a month to fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492080November 3, 2022
ENGINE
The car was being driven on the freeway with a stop and go traffic. Then the engine started making strange noises, suddenly unknown warning lights appeared on dashboard, and the engine stopped working. The car was restarted again, then smoke started coming out from the vents. The car was pulled over to the side of the freeway, smoke started coming out from the side of the hood. When the hood was opened there was fire that eventually died down without using fire extinguisher or water. The car was then brought to trusted mechanic and the insurance totaled it due to fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11492139November 3, 2022
ELECTRICAL SYSTEM, STEERING
Electric power steering randomly fails while driving, causing a huge safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492068November 3, 2022
VEHICLE SPEED CONTROL
The contact owns a 2022 Hyundai Sonata. The contact stated that while his wife was driving at a low speed pulling into a parking spot, the vehicle accelerated over two concrete stopping blocks and crashed into a parked unoccupied 2015 Toyota vehicle. There were no warning lights illuminated. A police report was filed. There were no reported injuries, air bag deployment, or fire. The contact called the local dealer who informed him about obtaining the Event Data Recorder but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 1250.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11491883November 2, 2022
SUSPENSION
2015 Hyundai Sonata 2.4L Hybrid with 35,333 miles has a broken front driver's side strut spring. Contacted Hyundai corporate and was told there is no recall on this year model. Dealer has been contacted regarding repair and they cannot inspect car till Dec. After research this looks the same as NHTSA CAMPAIGN NUMBER: 15V629000 (SUSPENSION). There were no warning indicators and I had noticed a noise and the feeling of suspension issue coming from the front driver's side. Broken spring was found by jacking up the front driver's side wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491764November 1, 2022
ENGINE
Hello I need your help! According to all info my car it has an engine recall when it starts with losing oil. Which my car has been doing, losing oil. The recall engine could seize up, stall, stop, but they are telling me that because my car is out of warranty 60k for second owner, they cannot repair it, this is a hazard to all. According to the records Mrs. [XXX] (former Employee at Hyundai) pulled up on my car she said was covered and I was under the 120 thousand miles. this report also clearly shows that recalls over the 60k were covered and fixed on my car, this should be covered as well a recall is a recall and has nothing to do with warranty. I had been waiting for months to get approval I have been trying to get ahold of the service staff member [XXX] to no avail. Finally, I decided to contact the dealership online and found the employee I was trying to contact no longer works for Hyundai. I was not notified nor was another employee assigned to my case. And what is even more peculiar is I was able to leave a message for that employee[XXX] and the receptionist did not tell me she no longer working there or that someone else was taking her accounts. So, after leaving a message on-line I received a call from [XXX] At the palatine Hyundai. I explained the situation and how much time I have been waiting. He submitted my documents right away the next day [XXX] told me it was denied due to my car being out of warranty. I am not sure what warranty has to do with the recall of engines. This is clearly a hazard. I am checking the oil consistently it sometimes very low and a quart is needed. I am being told… They will not even look at my car for the recall because of being out of warranty(60k). I received a text saying to call right away to get it taken care of but once the denied paperwork came back, they cancelled and said thanks for letting us service your car when I wasn't, even in the dealership much less having had service. And no one tr INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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