Honda Pilot Complaints

9,418 consumer complaints on file.

#10711875April 21, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V351000 (AIR BAGS) AND 14V349000 (AIR BAGS) IN MARCH OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711891April 21, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V349000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711955April 21, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V700000 (AIR BAGS) AND NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART NEED FOR REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712024April 21, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V700000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS STILL NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712051April 21, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706630April 20, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V700000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706715April 20, 2015
VEHICLE SPEED CONTROL
THE SUV TRAVELED DOWN A GENTLY SLOPED DRIVEWAY. THE DRIVER'S FOOT WAS ON THE BRAKE PEDAL THE ENTIRE TIME SO THAT THE VEHICLE WOULD MOVE SLOWLY. APPROXIMATELY 5 FEET FROM THE GARAGE ENTRANCE, WITH THE RIGHT FOOT STILL GENTLY DEPRESSING THE BRAKE PEDAL AND NO PRESSURE ON THE ACCELERATOR PEDAL, THE CAR SUDDENLY AND VIOLENTLY ACCELERATED. THE DRIVER DEPRESSED THE BRAKE PEDAL TO THE FLOOR BUT THIS DID NOT STOP ACCELERATION OR FORWARD MOTION. THE VEHICLE CRASHED INTO THE BACK WALL OF THE GARAGE, CAUSING SIGNIFICANT STRUCTURAL DAMAGE TO THE HOUSE AND DEPLOYING THE DRIVER-SIDE AIRBAG. THE DRIVER'S RIGHT SHOULDER AND HAND EXPERIENCED SOFT TISSUE INJURIES. A CHILD WAS IN THE ROOM STRUCK BY THE CAR. THIS CHILD SUFFERED A FRACTURED TIBIA/FIBULA, A MILD TRAUMATIC BRAIN INJURY (CONCUSSION), AND MULTIPLE ABRASIONS AS A DIRECT RESULT OF THE COLLISION. A SECOND CHILD OUTSIDE OF THE VEHICLE EXPERIENCED AN ABRASION TO THE LEFT KNEE AS A DIRECT RESULT OF THE COLLISION. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10711847April 20, 2015
EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE:BODY
I GOT THE LETTER FROM HONDA. BASED ON THE LETTER, THE CAR HAS PROBLEM WITH THE AIRBAG MODULE ON THE HANDLE.I MADE APPOINTMENT WITH ONE OF DEALER. HOWEVER, IT TAKES 5 MONTHS TO REPLACE THE AIRBAG IN ORDER TO SCHEDULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706483April 19, 2015
STRUCTURE:BODY, ENGINE, POWER TRAIN
OWNER DRIVER WAS STOPPED ON RED LIGHT ALONG WITH 20 OTHER CARS , THE DRIVER WAS LAST IN THE LANE AND OTHER DRIVER DID NOT APPLIED BRAKES, THIS VEHICLE WAS BANGED FROM THE BACK. BODY DAMAGE WAS REPAIRED BY WESTMINSTER HONDA IN COSTA MESA . CALIFORNIA, BODY REPAIR COST OF $ 3,500 WAS PAID BY INSURANCE COMPANY OF THE PERSON WHO WAS AT FAULT, THE AUTO TRANSMISSION REPLACEMENT COST OF $ 6,500 WAS RECOVERED FROM THE ME WHO WAS NOT AT FAULT. THE QUESTION IS AT THAT TIME THE AIR BAG WAS NOT DEPLOYED BECAUSE OF FAULT? AFTER THAT I GOT RECALL NOTICE FROM AMERICAN HONDA FOR TWO AIR BAGS DRIVER SIDE AND PASSENGER SIDE, THE NOTICE CAME IN THE MONTH OF JANUARY 2015, FIRST THEY DELAYED THE REPAIR TASK BY MAKING AN EXCUSE THAT THEY ARE VERY BUSY AND FIRST APPOINTMENT IS AVAILABLE ON FEBRUARY 28 TH AT AUTO NATION HONDA IN GILBERT AZ THEN I GOT AN E MAIL AND A CALL FROM DEALER THAT THE PARTS ARE ON BACK ORDER, AND THEY WOULD NOT KNOW WHEN PART WILL BE AVAILABLE. AFTER THAT I CALLED AMERICAN HONDA, THEY HAVE INTERVENED AND ASSURED ME THAT AUTO NATION HONDA WILL CALL ME TO SCHEDULE APPOINTMENT AGAIN. THEN I GAVE 4 - 5 CALLS TO AUTO NATION HONDA, TILL TODAY AS OF APRIL 19TH THIS REPAIR IS NOT FIXED EVEN THOUGH ALL PARTIES KNOW THAT THIS IS CRITICAL TO THE LIFE OF DRIVERS AND PASSENGERS IN THIS VEHICLE. NOW I AM IN ROUND ROCK TEXAS, SO I WILL NEED TO SEE NEW DEALER WILL SOMEBODY CONTROL THESE AUTO COMPANIES AND DEALER FOR COMPLIANCE? THANKS *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10706408April 18, 2015
AIR BAGS
THANK YOU NHTSA SAFECAR.GOV FOR YOUR ?RECALLS LOOK-UP BY VIN? FEATURE IT MAY HAVE SAVED MY LIFE DURING MARCH 2015 PURCHASE OF A HONDA PILOT 2007. MY COMPLAINT ADDRESSES HOW AMERICAN HONDA AND AN INDEPENDENT DEALER MAY BE THE TIP OF A GROWING "RECALL SAFETY ISSUE." FIRST, PARTS FOR A FATALITY RECALL SINCE SEPTEMBER 2014 ARE ON BACK-ORDER AND; THE DEALER?S CUSTOMER-SERVICE REPRESENTATIVE TREATED THE ISSUE AS A "USED CAR" BUYER?S PROBLEM. THE DEALER?S SERVICE REPRESENTATIVE STATED: WELL,THE RECALL HAS BEEN GOING ON SINCE OCTOBER 2014! AS NOTED ABOVE, I DID NOT PURCHASE THE VEHICLE UNTIL MARCH 2015. I HAD NO KNOWLEDGE OF THE RECALL UNTIL I READ A RECENT ARTICLE IN CONSUMER REPORTS. IN ADDITION, AMERICAN HONDA?S CUSTOMER-SERVICE REPRESENTATIVES "ULTIMELY" SUPPORT THE DEALERS POSITION NOT THE CONSUMER. IN CLOSING, "USED CAR CONSUMERS BEWARE" AND; REALIZE INDEPENDENT AUTO DEALERS AND AMERICAN HONDA HAVE NO RESPONSIBILITY TO INFORM YOU OF RECALLS OR ADDRESS ADDITIONAL CONCERNS YOU MAY HAVE REGARDING YOUR NEWLY PURCHASED "USED VEHICLE." THIS EXCERPT IS FROM NHTSA FOR HONDA PILOT 2007; "CONSEQUENCE: IN THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE DRIVER SIDE FRONTAL AIR BAG, THE INFLATOR COULD RUPTURE WITH METAL FRAGMENTS STRIKING AND POTENTIALLY SERIOUSLY INJURING THE VEHICLE OCCUPANTS. OWNERS OF VEHICLES IN FLORIDA, PUERTO RICO, HAWAII, ALABAMA, LOUISIANA, GEORGIA, SOUTH CAROLINA, TEXAS, AND THE U.S. VIRGIN ISLANDS, WERE NOTIFIED ON OR ABOUT SEPTEMBER 2014." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706211April 17, 2015
ENGINE, ELECTRICAL SYSTEM
ON THE DAY THAT THE FIRE OCCURRED, I DROVE THE CAR APPROXIMATELY 8-10 MILES ROUND TRIP BETWEEN10:30-10:45 A.M., AND THEN THE VEHICLE WAS PARKED IN MY GARAGE FOR 3 HOURS. AFTER THAT, I DROVE MY CAR APPROX. 1 MILE, AND IT WAS PARKED OUTSIDE FOR A LITTLE OVER AN HOUR. THEN, ABOUT 30-45 SECONDS AFTER I BEGAN DRIVING MY CAR BACK HOME, MY SON NOTICED SMOKE. I DIDN'T SEE THE SMOKE AND THOUGHT MY WINDOW WAS HAZY, SO I CONTINUED DRIVING. ABOUT 1/2-1/4 MILE FROM MY HOME, I SAW A LITTLE SMOKE COMING FROM UNDER THE HOOD AND MY ENGINE BEGAN SPUTTERING. IT WAS DURING THIS TIME, I NOTICED THAT DIFFERENT INDICATOR LIGHTS BEGAN DISPLAYING. HOWEVER, MY TEMPERATURE GAUGE SHOWED NORMAL LEVELS. BECAUSE I WAS SO CLOSE TO HOME, I DECIDED TO CONTINUE TO DRIVE INTO MY DRIVEWAY, WHERE I PARKED AND EXITED THE CAR AND NOTICED ADDITIONAL SMOKE AND FLAMES UNDER THE HOOD. I EXTINGUISHED THE FLAMES WITH A FIRE EXTINGUISHER. THE HONDA DEALERSHIP SERVICE OFFICE AND MY INSURANCE COMPANY INVESTIGATED THE CAUSE OF THE FIRE, WHICH WAS DETERMINED TO BE AN ELECTRICAL FIRE CAUSED BY THE ALTERNATOR, AND THE TIMING BELT, BATTERY, ALTERNATOR AND PORTIONS OF THE ENGINE COMPARTMENT HAD TO BE REPLACED. I WAS INFORMED THERE WAS NOTHING I COULD DO TO PREVENT THIS. MY INSURANCE PAID FOR THE DAMAGE. THANKFULLY, I WAS CLOSE TO HOME WHEN THIS HAPPENED, AND COULD PUT OUT THE FIRE ON MY OWN, OTHERWISE, THE DANGER TO MYSELF AND MY CHILDREN AND THE DAMAGE TO MY VEHICLE WOULD HAVE BEEN MUCH WORSE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10706299April 17, 2015
AIR BAGS
I HAVE CALLED OUR LOCAL HONDA DEALER IN FT. MYERS, FL TO REMEDY THE AIRBAG RECALL. I HAVE WAITED MONTHS FOR THEM TO GET BACK WITH ME. STILL NOTHING. SO I AM UNABLE TO GET MY AIRBAG FIXED. THEY SAID THE PART IS ON BACKORDER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706341April 17, 2015
AIR BAGS, STRUCTURE:BODY
IT WAS A THREE CAR ACCIDENT. MY CAR WAS IN THE MIDDLE WAITING BEHIND ANOTHER CAR FOR A PEDESTRIAN CROSSING THE ROAD. HONDA ODYSSEY COMING FROM BEHIND IN THE OTHER LANE, CHANGED THE LANE AND REAR-ENDED MY CAR AT ~15 MPH. MY CAR HIT THE FRONT CAR. AIRBAGS DEPLOYED IN THE CAR THAT REAR-ENDED ME WITH SUBSTANTIAL ENGINE DAMAGE. DRIVER IN MY CAR ALONG WITH PASSENGER IN FRONT PASSENGER SEAT GOT A VERTICAL LIFT WITH SEATBELT CONSTRAINTS HOLDING THEM IN PLACE. MY CAR'S AIRBAGS DID NOT DEPLOY, WHICH IS MY PRIMARY CONCERN AT THIS POINT. I HAVE RECEIVED A SAFETY RECALL NOTICE FROM HONDA PILOT ABOUT DRIVERS FRONT AIRBAG INFLATOR REPLACEMENT. IS THERE AN ISSUE WITH THE AIRBAGS DEPLOYMENT TOO IN THE CURRENT GENERATION OF HONDA PILOT? I HAVE THIS INCIDENT NOTED DOWN WITH AMERICAN HONDA MOTOR COMPANY AND THEY HAVE TOLD ME THAT THERE IS NO ISSUE. I WANT TO LOG IN THIS COMPLAINT HERE, TO MAKE SURE THAT WE ARE NOT IGNORING OR MISSING ON ANOTHER RECALL AT THE COST OF GETTING HUMANS INJURED. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10706361April 17, 2015
ENGINE AND ENGINE COOLING, FUEL/PROPULSION SYSTEM, AIR BAGS
HONDA PILOT WAS STRUCK (TBONE) AT 65 MPH SIDE CURTAIN AIRBAGS DEPLOYED AND DRIVER WAS KNOCKED UNCONSCIOUS AND LEANED ON THE GAS. CAR WENT INTO FULL REV AND CRASHED INTO A WALL WHERE THE FRONT AIRBAG DEPLOYED. HOMELESS MAN WAS SLEEPING BEHIND THE WALL AND WAS STRUCK BY THE RUNAWAY HONDA PILOT. SHOULDN'T THE VEHICLE OF SHUT DOWN AFTER AIRBAG DEPLOYMENT? FUEL INERTIA OR CUT OFF DID NOT ENGAGE. *TR
Crash:
Yes
Fire:
No
Injuries:
6
Deaths:
1
#10706039April 16, 2015
AIR BAGS
A RECALL NOTICE CAME IN JANUARY 2015. I CALLED MY LOCAL DEALER FOR A REPAIR. HE TOOK MY INFORMATION AND SAID THE PARTS SHOULD ARRIVE APRIL 1ST 2015. I CALLED TODAY (4/16/15) AND NOW THE SERVICE DEPARTMENT SAID HONDA PUSHED BACK THE DATE TO JUNE 1ST 2015 FOR. IT IS WELL OVER 60 DAYS FROM THE TIME OF NOTICE. HOW MUCH LONGER SHOULD I HAVE TO WAIT FOR HONDA TO TAKE RESPONSIBILITY FOR THEIR PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706076April 16, 2015
VISIBILITY/WIPER
I WAS DRIVING AND MY SON SAW A CRACK APPEAR IN THE WINDSHIELD. NOTHING HAD STRUCK THE WINDSHIELD OR ANY THE ROAD WAS SMOOTH. THE CRACK CONTINUED TO GROW UNTIL IT WAS ALMOST ALL THE WAY DOWN THE WINDSHIELD. THE DEALER EXAMINED THE GLASS THE NEXT DAY AND COULD NOT FIND ANY MARKS OR PITS ON THE GLASS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706123April 16, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V700000 (AIR BAGS) AND 14V351000 (AIR BAGS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706166April 16, 2015
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2012 HONDA PILOT. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO FIND A FAILURE. THE TRANSMISSION FLUID AND OIL WERE CHANGED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10. UPDATED 6/3/15*CN UPDATED 06/09/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705788April 15, 2015
ENGINE
WHILE DOING ROUTINE DRIVING THE CHECK ENGINE LIGHT, VSA LIGHT, AND VTM-4 LIGHT ALL CAME ON AND STAYED ON. THE VEHICLE SEEMED TO BE RUNNING NORMALLY SO I PULLED OVER, TURNED OFF THE VEHICLE AND RESTARTED IT. THEN ONLY THE CHECK ENGINE LIGHT STAYED ON. I CONTINUED TO DRIVE AND ABOUT 10 MINUTES LATER THE VSA LIGHT AND VTM-4 LIGHTS CAME ON AGAIN. I CALLED MY DEALERSHIP AND MADE AN APPOINTMENT. THEY SAID THE VEHICLE COULD BE DRIVEN WITH THE CHECK ENGINE LIGHT ON. I RESEARCHED THE ISSUE ONLINE AND FOUND THAT A POSSIBLE CAUSE WAS A KNOWN ISSUE REGARDING RINGS AND PISTONS ON V6 HONDA ENGINES FROM 2009 TO 2013 THAT ALLOWS THE OIL TO SEEP PAST THE RINGS AND FOUL THE PLUGS AND THAT THERE WAS NO RECALL FROM HONDA. WHEN THE DEALERSHIP LOOKED AT THE ISSUE THEY SAID THE VEHICLE WAS REPORTING THAT CYLINDER 2 HAD MISFIRED ONCE (THEY DID NOT STATE THAT IT WAS DUE TO OIL FOULING THE SPARK PLUG BUT MY ADVISER IMPLIED THAT WAS THE CAUSE WHEN HE MENTIONED TO KEEP AN EYE ON THE OIL LEVELS AND CHANGE THE OIL AT 5000 MILES). THEY REPLACED ALL OF THE SPARK PLUGS AND UPDATED THE VSA SOFTWARE PER A TSB (TECHNICAL SERVICE BULLETIN??) FROM HONDA. THE SERVICE ADVISER TOLD ME THE ISSUE MIGHT NEVER REOCCUR, OR IT MIGHT, AND THAT I SHOULD KEEP AN EYE ON THE OIL LEVEL MONTHLY, AND CHANGE THE OIL EVERY 5000 MILES MAX (I'VE USED MOBIL 1 FULLY SYNTHETIC SINCE THE VEHICLE WAS PURCHASED NEW... AND SUPER UNLEADED GAS). IF IT HAPPENS AGAIN I'LL ATTEMPT TO PUSH THE DEALERSHIP TO REPLACE THE RINGS AND PISTONS AS THEY ARE DOING FOR SOME CUSTOMERS. IF IT DOESN'T HAPPEN AGAIN I'LL NEED TO SELL THE VEHICLE IN THE NEXT 3 YEARS BEFORE THE EXTENDED 8 YEAR WARRANTY ON THIS ISSUE EXPIRES, WHICH IS TOO BAD BECAUSE IT'S BEEN MOSTLY A GREAT VEHICLE, IN GREAT CONDITION, AND WITH LOW MILES. HONDA REALLY SHOULD BE DOING A RECALL ON THIS, BUT INSTEAD IT SEEMS THEY WOULD RATHER LOSE CUSTOMERS AND FUTURE SALES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705893April 15, 2015
ELECTRICAL SYSTEM, ENGINE
STEERING WHEEL LOCKED, KEY WOULD NOT TURN NOR COME OUT, GEAR COULD NOT BE CHANGED. VEHICLE WOULD NOT START. PILOT'S IGNITION WOULD NOT WORK AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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