Honda Pilot Complaints

9,418 consumer complaints on file.

#10759706August 27, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
WAS HAVING TROUBLE WITH THE TAILGATE NOT REGISTERING AS CLOSED. UPON INSPECTING I DISCOVERED THAT THE LATCH ON THE TAILGATE WAS MOVING FREELY IN THE TAILGATE. IT WAS UNSECURED. UPON REMOVING THE PLASTIC TAILGATE TRIM, I SPOTTED THREE SPECIALIZED MACHINE BOLTS. THESE WERE TRAPPED BY THE TAIL GATE TRIM LOOSE UNCONNECTED. I DETERMINED THAT THESE BOLTS HELD THE LATCH IN POSITION. I WAS ABLE TO PROPERLY SECURE THE TAILGATE LATCH TO THE DOOR AND RESTORE PROPER FUNCTIONALITY. I BELIEVE THAT MORE LOCKS WILL REVEAL TO BE IMPROPERLY SECURED FROM THE FACTORY. MY VEHICLE HAS NEVER BEEN REAR ENDED OR HAD ANY POST FACTORY REPAIRS. THE RISK OF INJURY DUE TO DEFECTIVE TORQUING OF THESE MACHINE BOLTS IS REAL AS IN THE EVENT OF A CRASH THE TAILGATE COULD COME OPEN EJECTING PEOPLE FROM THE REAR OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758933August 24, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2006 HONDA PILOT. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS); HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758988August 24, 2015
ELECTRONIC STABILITY CONTROL (ESC)
AVS LIGHT KEEPS COMING ON AND MECHANIC CAN NOT GET IT TO SHUT OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759017August 24, 2015
SEATS
WE NOTICED THAT THE PLASTIC PANEL COVERING THE DRIVER'S SEAT CONTROLS CAME DETACHED. SHORTLY AFTER THE SEAT BEGAN ROCKING SLIGHTLY. FINALLY, THERE WAS A LOUD POP AND THE SEAT NOW ROCKS FREELY. IT IS SCARY AND DANGEROUS TO HAVE TO DRIVE A VEHICLE WHILE THE SEAT RESPONDS TO ALL MOVEMENT. IT WILL NO LONGER ALLOW YOU TO INCREASE THE INCLINE OF IT, SO IT'S RECLINED AT THE SAME TIME. WHAT STARTED AS TWO SCREWS BREAKING FREE FROM THE DECORATIVE LEVER COVER QUICKLY TURNED INTO A MAJOR STRUCTURAL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758685August 23, 2015
ELECTRICAL SYSTEM
I PARKED MY CAR IN THE HOSPITAL LOT. AFTER MY LATE AFTERNOON APPOINTMENT, I WAS ABOUT TO GO HOME. I WAS ABLE TO INSERT THE KEY INTO THE IGNITION BUT FAILED TO TURN TO START THE ENGINE. THERE WAS NO CONTACT OR CLICKING SOUND EVEN I TRIED WITH A LITTLE FORCE TO TURN THE KEY. I CALLED THE TOWING COMPANY AND HE WAS ABLE TO START THE ENGINE. I DROVE THE CAR ABOUT 5 MILES TO GET MY PRESCRIPTION MEDICINE AND PARKED AGAIN IN THE PARKING LOT. I WAS ABOUT TO GO HOME AGAIN. I WAS ABLE TO INSERT THE KEY INTO THE IGNITION BUT FAILED TO TURN TO START THE ENGINE. AGAIN, THERE WAS NO CONTACT OR CLICKING SOUND EVEN TO TRY WITH A LITTLE FORCE TO TURN THE KEY. I CALLED AGAIN THE TOWING COMPANY AND HE WAS ABLE TO START THE ENGINE. I DECIDED TO BRING MY CAR TO THE DEALERSHIP TO STAY OVERNIGHT (EARLY BIRD). I PARKED MY CAR IN THE DRIVE THROUGH LANE AND SHUT-OFF THE ENGINE. I REMOVE THE KEY AND INSERTED AGAIN BUT WAS NOT ABLE TO TURN THE KEY AND NOT ABLE TO START THE ENGINE AGAIN. THE DEALERSHIP CHECKED MY CAR PROBLEM AND I WAS ADVISED THAT THE IGNITION ASSEMBLY WAS WORN-OUT. THE NEW IGNITION ASSEMBLY WAS INSTALLED AND RE-KEYED, CUT AND PROGRAMMED NEW KEY. I SAVED THE OLD PART FOR FUTURE REFERENCE. I PAID $618.58 FOR PARTS AND LABOR. I AM THINKING THIS REPAIR WAS SO EXPENSIVE. THE ESTIMATE FAILURE MILEAGE WAS 128,292.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758511August 22, 2015
AIR BAGS
I DID NOT HAVE AN INCIDENT. I AM JUST REPORTING THAT I HAD TO HAVE THE DRIVER'S SIDE AIRBAG SENSOR REPLACED IN MY HONDA PILOT AT A MILEAGE OF 204,000. AFTER READING THROUGH ONLINE FORUMS, SEVERAL OTHER HONDA PILOT OWNERS REPORTED AIR BAGS NOT DEPLOYING DURING ACCIDENTS AND PROBLEMS WITH AIRBAG SENSORS. WHEN I HAD THE PROBLEM FIXED AT MY LOCAL HONDA DEALER, I ASKED IF THIS PROBLEM WOULD BE REPORTED TO HONDA. THE MANAGER TOLD ME NO IT WOULDN'T. I ASKED HOW THEY KEPT TRACK OF PROBLEMS THEN IF THEY DIDN'T MONITOR COMMON REPAIRS AND PROBLEMS WITH THEIR VEHICLES. HE SAID HE DOESN'T KNOW AND DIDN'T KNOW WHO I SHOULD CONTACT. THIS REPAIR WAS $220 IN AUGUST OF 2015. THE AIRBAG SENSOR LIGHT INDICATOR WAS LIT ON MY DASHBOARD FOR WELL OVER A YEAR, MAYBE TWO YEARS UNTIL WE HAD THE PROBLEM FIXED. I THINK HONDA SHOULD INCLUDE THIS POTENTIALLY SERIOUS PROBLEM IN A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750422August 21, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER SIDE AIR BAGS WERE REPLACED UNDER NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS). AFTER THE REPAIR, THE AIR BAG LIGHT ILLUMINATED AND THE INSTRUMENT PANEL DISPLAYED A WARNING MESSAGE THAT READ "SRS SIDE AIR BAG". THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750026August 20, 2015
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V320000 (AIR BAGS), 14V700000 (AIR BAGS), 12V573000 (ELECTRICAL SYSYTEM), AND 12V136000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749687August 19, 2015
SUSPENSION
STEERING WHEEL MAKING KNOCKING NOISES WHEN TURNING AT SLOW SPEED, ESPECIALLY LEFT. ALSO HAD REALLY BAD VIBRATION NOISES WHEN BRAKING FROM HIGH SPEEDS. HAD TO CHANGE PADS AT OWN COST. COMPLIANCE BUSHINGS WERE CHANGE AS PART OF A SERVICE WARRANTY BULLETIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749331August 18, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE SIDE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING AT ANY SPEED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V320000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 09/21/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749358August 18, 2015
SEATS
FRONT SEATS CAUSE TERRIBLE BACK, SHOULDER, NECK AND HIP PAIN THAT LASTS FOR DAYS AND FORCES US TO VISIT A CHIROPRACTOR FOR TREATMENT, REPEATEDLY. THEY CAUSE SHOULDERS TO HUNCH AND FORCE NECK FORWARD IN AN UNNATURAL AND UNHEALTHY POSITION. THE PAIN IS A DISTRACTION WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748724August 14, 2015
SEATS
WHEN SITTING DOWN IN MY VEHICLE THIS MORNING, THERE WAS A SNAPPING NOISE AND THE SEAT ROCKED BACK TOWARD THE RIGHT REAR. REMOVING THE PLASTIC COVER, IT WAS PLAINLY VISIBLE THAT A METAL PART THAT HOLDS THE UPPER SEAT TO THE LOWER SEAT ASSEMBLY HAS SNAPPED WHERE IT ATTACHES WITH TWO INDUSTRIAL RIVETS. SEAT NOW TIPS BACKWARD RATHER EASILY, AND DOES SO WHEN I CLIMB IN OR OUT OF THE VEHICLE, AND UPON ACCELERATION. CLEARLY THE STRUCTURAL INTEGRITY OF THIS SEAT IS DESTROYED UNTIL I CAN HAVE IT FIXED/REPLACED. I AM FEARFUL THAT IF I WERE TO HAVE AN ACCIDENT, THE SEAT WILL COME COMPLETELY DETACHED. IN A 5 MIN WEB SEARCH I HAVE FOUND DOZENS OF OTHER INSTANCES OF THIS OCCURRING; THIS IS NOT A RARE PROBLEM AND NEEDS TO BE FIXED! COMPOUNDING MY PROBLEM, I AM IN THE USAF STATIONED IN THE UK, AND GETTING THIS FIXED WILL BE DIFFICULT TO SAY THE LEAST, AS THIS VEHICLE IS NOT SOLD HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748769August 14, 2015
AIR BAGS
I RECEIVED A SAFETY RECALL NOTICE FROM HONDA AND CALLED MY LOCAL DEALERSHIP, AUTOPARK HONDA, ON MAY 14, 2015 TO SCHEDULE AN APPOINTMENT FOR THE AIR BAG REPAIR. I WAS TOLD THAT THE PART NEEDED TO BE ORDERED AND THAT SOMEONE WOULD CALL ME BACK WHEN THE PART WAS IN TO SCHEDULE AN APPOINTMENT. I DID NOT HEAR ANYTHING BACK FROM AUTOPARK HONDA. I RECEIVED ANOTHER SAFETY RECALL NOTICE FROM HONDA AND CALLED AUTOPARK HONDA AGAIN ON AUGUST 14, 2015. THEY STATED THAT THE PART ORDERED FOR ME BACK IN MAY 2015 HAD NOT YET BEEN RECEIVED AND ASKED ME TO CALL BACK IN ANOTHER WEEK TO CHECK ON IT. FOR A SAFETY RECALL THAT IS SUPPOSED TO INVOLVED POTENTIALLY FATAL MALFUNCTIONING OF THE AIR BAGS, I THINK THAT A 3 MONTH DELAY IN PARTS IS UNACCEPTABLE. IT IS NOT ACCEPTABLE TO NOTIFY VEHICLE OWNERS OF SERIOUS CONCERNS BUT THEN NOT OFFER THEM A REPAIR WITHIN A REASONABLE AMOUNT OF TIME, NO GREATER THAN 60 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748766August 14, 2015
AIR BAGS
I WAS IN THE DEALERSHIP FOR AN AIRBAG RECALL. THEY TOOK CARE OF THE RECAL AND CHARGED ME $114 TO DIAGNOSE THE AIR BAG LIGHT. TURNS OUT ITS THE FRONT AIRBAG SENSOR. THIS SEEMS TO BE A COMMON PROBLEM LOOKING ON ONLINE POSTS. IM PRETTY UPSET WITH THE FACT I HAD TO PAY $114 TO FIND THIS OUT. THE DEALERSHIP FIXES THE RECALL THEN SAYS ITS GONNA COST ME $380 TO DO THE AIRBAG SENSOR! IM STRONGLY THINKING OF PURSUING LEGAL ACTION AGAINST HONDA FOR THEIR FAILURE TO MAKE MY VEHICLE SAFE TO DRIVE. LETTING ME LEAVE WITH A DISABLED AIRBAG SYSTEM AND NOT EVEN CARING BECAUSE THEY GOT PAID!.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748262August 12, 2015
AIR BAGS, STRUCTURE:BODY, SUSPENSION
ACCIDENT ON THE FREEWAY THE CAR SPED OUT OF CONTROL HIT THE CENTER DIVIDER. FRONT AND SIDE AIR BAGS WENT OFF! THE STEERING WHEEL AIRBAGS SCARRED THE INSIDE OD MY WRIST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10747819August 11, 2015
ENGINE
TL* THE CONTACT OWNS A 2006 HONDA PILOT. WHILE DRIVING AT 65 MPH, THE VEHICLE LOST POWER AS IT JERKED. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. ALL WARNING LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE TIMING BELT AND ENGINE OIL FILTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPGRADED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748000August 11, 2015
STEERING, POWER TRAIN, WHEELS
ISSUES: 1 - STEERING CONSTANTLY VIBRATES AT SPEEDS ABOVE 45MPH. SMOOTH ROADS HIGHER VIBRATIONS. THIS VIBRATION INCREASES TO EXTENT THAT YOU FEEL THAT YOU ARE LOOSING CONTROL OF THE CAR AT SPEED ABOVE 70MPH AND YOU CAN SEE THE STEERING VIBRATING. SO EFFECTIVELY, YOU CANT DRIVE YOU CAR BEYOND 70MPH. 2 - TRANSMISSION SHUTTERS AT CRUISING SPEED ABOVE 35MPH AND SEARCHES FOR GEARS WHILE GOING DOWN HILL. 3 - SUDDEN BURNING SMELLS IN THE CABIN TO AN EXTENT OF AIR BECOMING TOXIC INSIDE CABIN. HONDA REPLACED MULTIPLE PARTS BUT NO RESULT AND PROBLEM HAS BECOME WORSE. FINALLY HONDA DOES NOT WANT TO RECOGNIZE THAT THERE IS MAJOR ISSUE SO ARE WASHING OFF THERE HAND BY SAYING THAT IT IS VCM VIBRATION. THE POINT THAT VMC VIBRATION CAN NOT BE CONSTANT AND THOSE OCCUR ONLY WHEN THERE TRANSITION FROM 3 CYLINDERS TO 6 CYLINDER OR 6 TO 3. THE VEHICLE IS UNDER WARRANTY AS OF NOW BUT ONCE IT GOES OUT OF WARRANTY, HONDA WOULD NEVER CARE FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747354August 10, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 HONDA PILOT. THE CONTACT STATED THAT THE REAR ROTORS AND BRAKE PADS WERE PREMATURELY WORN ON TWO SEPARATE OCCASIONS AFTER 17,000 MILES. THE CONTACT STATED THAT THE ROTORS WERE CORRODED CAUSING THE REAR BRAKES TO MAKE A GRINDING NOISE. THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747350August 10, 2015
ENGINE, STEERING
MY 2011 HONDA PILOT TOURING HAD TO HAVE ALL 3 ENGINE MOUNTS AND THE TRANSMISSION MOUNT REPLACED. THE WHOLE FRONT END OF THE VEHICLE WOULD SHAKE UNCONTROLLABLY ON ACCELERATION AND ESPECIALLY AT HIGH SPEEDS. I BOUGHT THE VEHICLE BRAND NEW. I DO A LOT OF HIGHWAY DRIVING AND PUT A LOT OF MILES ON MY VEHICLE. CURRENTLY I HAVE 128,000 MILES ON MY VEHICLE. I REALIZE THAT A VEHICLE WITH A HIGH NUMBER OF MILES WILL EXPERIENCE SOME WEAR TEAR, I NEVER THOUGHT I'D HAVE TO REPLACE MOUNTS THAT HOLD MY ENGINE IN PLACE. ALSO, I HAD TO REPLACE BOTH BUSHINGS AS THEY WERE BOTH RIPPED. NEEDLESS TO SAY THIS SUV HAS COST ME A LOT MONEY IN THE LAST FEW WEEKS. EVERYTHING SEEMS TO BE FAILING AT THE SAME TIME. I WILL HAVE TO RECONSIDER MY NEXT HONDA PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745998August 4, 2015
AIR BAGS
IN EARLY APRIL, 2015 I RECEIVED NOTICE OF AIR BAG RECALL. ON APRIL 8, 2015 I CONTACTED LANCASTER HONDA RE HAVING THE PART REPLACED. I WAS TOLD WITHIN 2 WEEKS THEY WOULD CALL ME BACK. THEY DIDN'T. ABOUT MAY, 2015 I CALLED THEM BACK, THEY APOLOGIZED AND SAID THE PART HADN'T COME IN, BUT SHOULD BE IN BY THE END OF THE MONTH. ON JULY 3,2015 I CALLED AMERICAN HONDA. THEY ALSO APOLOGIZED, BUT STATED THEY HAD BEEN UNABLE TO OBTAIN THE PART, BUT THAT IT SHOULD BE AVAILABLE BY THE END OF JULY. IT IS NOW AUGUST 3RD, 2015 AND I HAVE NOT HEARD ANYTHING FROM ANYONE. IN MY AREA WE'VE BEEN HAVING UNUSUAL HUMID AND HOT WEATHER WHICH IS SUPPOSED TO BE THE MOST DANGEROUS FOR THIS PARTICULAR DEFECT. WHEN IS THIS GOING TO BE RESOLVED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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