Honda Pilot Complaints

9,418 consumer complaints on file.

#10897421August 21, 2016
SERVICE BRAKES
WHEN BRAKING FROM HIGHWAY SPEEDS TO EXIT OFF RAMP, CAR SHIMMIES VIOLENTLY. STEERING. DIFFICULT TO MAINTAIN CONTROL OF VEHICLE AS STEERING WHEEL IS ALSO VIOLENTLY SHAKING. THROUGH RESEARCH APPEARS TO BE COMMON KNOWN DEFECT OF THE FACTORY INSTALLED BRAKE ROTORS. REPLACED TIRES, HAD ALIGNED. DID NOT CORRECT. HONDA USED FAULTY, DANGEROUS AND INFERIOR ORIGINAL PARTS. NHTSA SHOULD FORCE HONDA TO ISSUE RECALL. FAILURE OF SAFE BRAKING AT HIGHWAY SPEEDS PUT THE CAR OCCUPANTS AND ALL SURROUNDING VEHICLES IN LIFE THREATENING DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897312August 20, 2016
STRUCTURE:BODY
REAR DRIVER SIDE WINDOW DROPPED. IT SHOULD NOT FAIL IN THIS WAY THE VEHICLE WAS STATIONARY BUT IT COULD EASILY HAVE BEEN IN MOTION. I BELIEVE THIS IS A DEFECTIVE DESIGN OR PART. I HAD THE DEALER REPLACE AND INSTALL PART AT MY COST. QUICK WEB SEARCH SHOWED THIS HAPPENING TO MULTIPLE PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897092August 19, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896881August 18, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERINCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896283August 16, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896369August 16, 2016
AIR BAGS
TAKETA RECALL IS AFFECTING MY ONLY VEHICLE. I TAKE MY ELDERLY FAMILY TO DOCTOR APPOINTMENTS IN THIS VEHICLE. NOTHING GOT RESOLVED FOR ME IN WEEKS AS I CAN'T TAKE MY FAMILY IN THE VEHICLE AS NO ONE CAN RIDE IN PASSENGER SEAT. HONDA ISN'T REPLYING. FEEL LIKE I'M LEFT WITH A UNUSABLE CAR WHICH I'M STILL PAYING OFF. I'M VERY UPSET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895982August 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895514August 13, 2016
AIR BAGS
TAKATA RECALL. I HAD A MAJOR SERVICE PERFORMED IN LATE MAY 2016, AFTER THE RECALL WAS IN EFFECT, BUT BEFORE I WAS NOTIFIED OF THE RECALL. I HAVE DOCUMENTATION EVIDENCING THE DATE OF THE SERVICE, WHICH WAS AFTER THE RECALL WAS IN EFFECT. I CAN PROVIDE THE DOCUMENTATION UPON REQUEST. IN MAY 2016, I SPECIFICALLY ASKED THE HONDA SERVICE CENTER ABOUT WHETHER MY CAR WAS SUBJECT TO THIS RECALL, SINCE MY HUSBAND'S ACURA MDX HAD THIS RECALL. THE SERVICE CENTER SAID NO, BUT THAT THEY HAD THE PARTS SINCE THE ACURA RECALL WAS IN EFFECT. TWO MONTHS LATER I RECEIVED NOTIFICATION OF THE RECALL, WHICH WAS IN EFFECT A FEW DAYS BEFORE I WENT TO HONDA IN MAY 2016. I IMMEDIATELY CALLED HONDA TO REQUEST A SERVICE APPOINTMENT FOR THE RECALL AND TO OBTAIN A LOANER CAR. THE HONDA PILOT IS MY FAMILY'S MAIN FORM OF TRANSPORTATION AND WE NEED ALL OF THE SEATS TO BE OPERATIONAL. I WAS TOLD BY HONDA THAT SOMEONE WOULD GET BACK TO ME WITHIN TWO WEEKS REGARDING THE LOANER, AND THAT IT WOULD NOT BE POSSIBLE TO ORDER THE REPLACEMENT PART FOR THE RECALL UNTIL FALL 2016. I WAS FURTHER TOLD THAT I SHOULD CALL IN FALL 2016 TO ORDER THE REPLACEMENT PART. IT HAS BEEN OVER THREE WEEKS SINCE I FIRST CALLED HONDA TO REQUEST THE LOANER CAR. I HAVE MADE FOLLOW UP CALLS TO HONDA WITH NO RESPONSE. I FEEL UNSAFE IN MY CAR, AND YET HONDA HAS BEEN UNRESPONSIVE TO THIS SERIOUS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895590August 13, 2016
SERVICE BRAKES
BRAKES ARE VERY SOFT FROM NEW. DEALER NEVER FIX PROBLEM. ALWAYS SAID IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895229August 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895284August 12, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895070August 11, 2016
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THIS IS A FOLLOW UP TO COMPLAINT 10881962 IN WHICH ONE OF MY FEARS HAS COME TO FRUITION. I WAS DRIVING MY CAR IN THE NORMAL MODE (ACC AND LKAS DISABLED) ON A NORMAL TWO LANE PAVED ROAD WHEN THE CAR IN FRONT OF ME MADE A SLOW RIGHT TURN. I WAS NOT FOLLOWING VERY CLOSELY AND CAME TO A COMPLETE STOP ON MY OWN TO AVOID RUNNING INTO THE OTHER CAR. I STOPPED ABOUT 15 FEET AWAY FROM THE OTHER CAR. THE OTHER CAR THEN COMPLETED THE TURN TO THE EXTENT THAT THE OTHER CAR WAS NO LONGER IN THE WAY OF ME DRIVING FORWARD IN A STRAIGHT LINE. WHEN I PUSHED THE GAS TO THEN PROCEED THE COLLISION MITIGATION SYSTEM STARTED FLASHING THE "BRAKE" MESSAGE AND PRODUCING AN AUDIBLE WARNING. AT THIS POINT I WAS POSSIBLY GOING 10 MPH AGAIN. AFTER VERIFYING THAT THERE WAS DEFINITELY NOT ANYTHING IN MY WAY, I KEPT APPLYING THE GAS. MY CAR THEN STARTED BRAKING ON ITS OWN, AT WHICH POINT I PUSHED THE GAS HARDER TO PRESUMABLY OVER-RIDE THE BRAKING. A MOMENT OR TWO LATER, MY CAR THEN MADE A SUDDEN AND HARD BRAKE ON ITS OWN THAT BROUGHT MY CAR TO A COMPLETE STOP, DESPITE THE FACT THAT I WAS PUSHING HARD ON THE GAS. THE OTHER CAR THAT HAD TURNED WAS WELL CLEAR OF THE LANE BY THIS POINT, AND WAS EASILY 1 FT AWAY FROM MY PATH OF TRAVEL WHEN I STARTED ACCELERATING IN THE FIRST PLACE. MY ONLY EXPLANATION IS THAT THE COLLISION MITIGATION SYSTEM WAS CONFUSED BY THE LACK OF A SHOULDER LANE MARKER (ONLY A RAISE CEMENT CURB WAS PRESENT) AND SOMEHOW THOUGHT THE CAR WAS STILL IN THE "ROAD." IN EITHER CASE, THE SYSTEM MALFUNCTIONED TO THE POINT THAT MY CAR WAS SUDDENLY BROUGHT TO A COMPLETE STOP, AND THE CAR BEHIND ME VERY NEARLY REAR-ENDED ME IN A SITUATION WHERE I HAD ALREADY COME TO A STOP, AND THE OBSTACLE IN FRONT OF ME HAD CLEARED / CONTINUED TO BECOME INCREASINGLY MORE CLEAR OF MY PATH. THE SITUATION WAS DANGEROUS AND CLEARLY MISINTERPRETED BY MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894734August 10, 2016
ENGINE
THE CAR STUTTERS WHEN YOU HIT THE GAS. THEY TOLD ME IT IS THE SPARK PLUGS AND THAT THERE IS A RECALL BUT NOT FOR MY VIN# ????? SAME CAR AND YEAR AS THE RECALL STATES. IT IS THE SAME ISSUES AS THE CARS THAT HAVE THE RECALL VIN#.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894901August 10, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894717August 10, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894340August 9, 2016
AIR BAGS
NHTSA RECALL 16V-344. RECEIVED LETTER FROM HONDA 6/1/16 OF RECALL FOR THEM TO REPLACE PASSENGER SIDE AIRBAG INFLATOR DUE TO OVER-AGGRESSIVE COMBUSTION & METAL FRAGMENTS POSSIBLY ERUPTING. CALLED HONDA DEALER 3X. THEY CAN'T REPAIR THEY SAY THEY DON'T HAVE PARTS YET. A PASSENGER CAN'T SIT IN FRONT SEAT UNTIL REPAIRED. IT'S > 60 DAYS SINCE I RECEIVED NOTIFICATION LETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894342August 9, 2016
SERVICE BRAKES, STEERING
MY HONDA PILOT EX-L MODEL HAS 36500 MILES. IT ALL STARTED AFTER 20000 MILES, BREAKS STARTED FEELING SPONGY AND TAKES LONGER DISTANCE TO STOP THE VEHICLE. WHEN I TOOK IT TO DEALERSHIP, THEY TOLD ME THE BREAKS ARE WORKING AS DESIGNED. NOW MY STEERING IS SHAKING VIGOROUSLY WHEN I APPLY BREAK AFTER 40 MPH SPEED. ANYTHING LOWER THAT SPEED STEERING IS LESS SHAKY BUT I CAN FEEL THE STEERING IS SHAKING EVEN IN THAT SPEED. NOW BREAKING DISTANCE IS LOT LONGER AND DURING RED LIGHTS I AM CROSSING THE LINE DURING INTENSE TRAFFIC STOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893688August 6, 2016
STEERING, WHEELS
I TOOK THE VEHICLE TO THE DEALERSHIP FOR A RECALL RELATED TO THE STEERING MECHANISM THAT IS MAKING A LOUD CRACKING NOISE WHEN I TURN THE STEERING WHEEL, WHEN I BACK UP. WERE TOLD THAT PARTS WERE NOT AVAILABLE, IT IS BEEN ALMOST ONE YEAR AGO. NO RESPOND FROM DEALERSHIP OR HONDA ITSELF. MY NAME IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893696August 6, 2016
STRUCTURE:BODY
MY FAMILY WAS IN OUR 2016 HONDA PILOT TOURING. WE STOPPED OUR VEHICLE AND STARTED TO GET OUT. MY ELEVEN YEAR OLD NIECE WAS SITTING IN THE MIDDLE SEAT OF THE SECOND ROW. SHE WAS IN BETWEEN MY TWO SONS, BOTH IN CARSEATS. WHEN SHE REMOVED HER SEATBELT THE BELT QUICKLY SNAPPED BACK AND THE BUCKLE HIT MY THREE YEAR OLD IN THE HEAD. HE WAS SITTING IN HIS FORWARD FACING CARSEAT THAT IS APPROPRIATE FOR HIS AGE, HEIGHT, AND WEIGHT. HIS SEAT IS ON THE DRIVER'S SIDE OF THE SECOND ROW. THE BUCKLE HIT HIM ON THE RIGHT SIDE OF HIS FOREHEAD RIGHT UNDER HIS HAIRLINE. TWO LARGE KNOTS, ONE FOR EACH SIDE OF BUCKLE, POPPED UP. ONE KNOT WAS LARGE ENOUGH THAT IT ACTUALLY SPLIT OPEN AND BLED. IT WAS INCREDIBLY PAINFUL AND TOOK ALMOST TWO WEEKS FOR BRUISING TO GO AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893385August 5, 2016
WHEELS
TIRE PRESSURE MONITORING SENSOR ON AND OFF TAKEN TO DEALER ONCE SO FAR PILOT ONLY HAS 68,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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