Honda Pilot Complaints

9,418 consumer complaints on file.

#10888594July 26, 2016
AIR BAGS
TAKATA RECALL AMERICA HONDA IS UNABLE TO REMEDY THE DEFECT WITHIN A REASONABLE PERIOD OF TIME WITHIN 60 DAYS I FIRST CONTACTED THE DEALER FOR A REPAIR APPOINTMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888634July 26, 2016
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 HONDA PILOT. HALF AN HOUR AFTER THE CONTACT PARKED THE VEHICLE IN THE GARAGE, IT CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS AWAITING INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10888434July 25, 2016
AIR BAGS
VEHICLE DRIVER SIDE HIT SIDE OF MOUNTAIN CAUSING IT TO GO DOWN HILL ON PASSENGER SIDE. ROLLED OVER THREE TIMES. NO AIR BAGS DEPLOYED. PERSON SITTING IN PASSENGER SEAT RECEIVED A SCALP INJURY, BUT NO LOSS OF CONSCIOUSNESS. VEHICLE WAS ON A DIRT ROAD AND WAS TRAVELING BETWEEN 20 AND 25 MPH.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10888138July 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2006 HONDA PILOT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888247July 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887886July 22, 2016
AIR BAGS
RECEIVED RECALL INFO AND NOT TO USE PASSENGER SEAT. WAS TOLD I WOULD HEAR FROM CASE MANAGER REGARDING LOANER/RENTAL CAR IN 2-3 DAYS. 5 DAYS LATER, 3 PHONE CALLS AND NOTHING. LEAVING ON TRIP IN AM WITH NO OPTION BUT TO USE FRONT SEAT. HONDA HELPLINE IS A FRAUD. DEALERSHIP SAID THEY AREN'T AUTHORIZED TO GIVE LOANER CARS AND IT WAS ILLEGAL TO DISABLE THE FAULTY AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886294July 21, 2016
WHEELS
AT 29,000 MILES (JULY 2015) THE RIGHT REAR TIRE RIM FAILED AT A WELD JOINT. IT WAS REPLACED BY HONDA. AT 35,400 MILES (APRIL 2016) ANOTHER RIM FAILED FOR THE SAME REASON. AT 42,800 MILES (JULY 2016) THE THIRD RIM FAILED DUE TO A BAD WELD JOINT. BOTH SECOND AND THIRD RIMS WERE ALSO REPLACED BY HONDA. HONDA REFUSED TO REPLACE THE REMAINING RIM, WHICH AT THE TIME WAS STILL FUNCTIONING, BUT STATISTICALLY WILL FAIL. THEY DID NEGOTIATE AND AGREE TO SELL TO US A NEW RIM AT COST, AND PROVIDE THE MOUNTING OF THE TIRE. ALL THREE RIM FAILURES WERE PRESUMABLY THE RESULT OF OVER-HEATED WELDING, WHICH PENETRATED THE RIM BARREL. AFTER A RANDOM PERIOD OF TIME AND STRESS FLEXING FROM THE ROAD SURFACE, TINY AIR CHANNELS DEVELOPED THROUGH PARTS OF THE WELDING JOINT, ALLOWING AIR TO SLOWLY ESCAPE. ALL THREE FAILURES WERE NOTICED VIA THE TIRE PRESSURE SENSORS SENT TO THE FRONT PANEL INDICATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887352July 21, 2016
AIR BAGS, WHEELS
ON JUNE 2015 I BOUGHT MY VEHICLE FROM BRANDON HONDA DEALER. IN DECEMBER 2015 MY VEHICLE STARTED TO GIVE ME SOME PROBLEMS, ALIGNMENT, TIRES, ENGINE, INSTABILITY WHEN YOU ARE DRIVING IN THE HIGHWAY. THE DEALER EXPECTED ME TO PAY OVER 1,000 DOLLARS FOR THE REPAIRS, HOWEVER THEY DID FIXED THEM AT NO COST. NOW JUNE 2016, ONE YEAR AFTER PURCHASE MY CAR STILL HAVING MAJOR PROBLEMS, TIRES, INSTABILITY WHEN DRIVING AND ALIGNMENT ISSUES. WHEN I TOOK MY VEHICLE FOR OIL SERVICE ON JUNE 2016 I EXPRESSED THAT MY VEHICLE WAS PULLING TO LEFT SO THEY RECOMMENDED AN ALIGNMENT I AGREED, AFTER 5 HOURS WAITING AND ME DRIVING AWAY THE PULLING TO THE LEFT WAS NOT FIXED AT ALL I WENT BACK TO THE DEALER AND DEMANDED THEM TO FIXED IT, THEY STATED THAT BECAUSE MY TIRES NEEDED TO BE CHANGED THAT'S WHY IT WAS NOT FIXED, MIND YOU THAT I ALREADY PAID OVER $100 DOLLARS AND THEY TOLD ME THIS AFTER THE FACT. NOW I RECEIVED A RECALL AND THEY HAVE NOT CONTACTED ME BACK TO EVEN MAKE AN APPOINTMENT TO ADDRESS THIS ISSUE. HOW CAN A KNOWN DEALERSHIP PROMISED YOU THAT THE CAR IS RELIABLE AND INSPECTED BY A CERTIFY MECHANIC AND THAT IT WILL LAST FOR AT LEAST 5 YEARS AND HERE I AM ONLY 1 YEAR FROM THE TIME I BOUGHT MY VEHICLE AND I AM HAVING CAR ISSUES THAT CAN CAUSED ME AND MY KIDS LIFE BECAUSE THIS VEHICLE IS NOT SAFE TO DRIVE. I HAVE EXPRESS THIS TO BRANDON HONDA AND THEY HAVE NOT DO ANYTHING. CAN SOMEONE PLEASE HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887505July 21, 2016
ENGINE
ENGINE CONSUMING OIL. ENGINE WENT FROM FULL TO EMPTY IN OIL CAPACITY BETWEEN OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886250July 20, 2016
SEATS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE DRIVER SEAT WOULD MOVE INDEPENDENTLY. THE CONTACT STATED THAT THE SEAT FELT AS THOUGH IT WOULD DISLODGE FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BOLT HAD FRACTURED AND THAT DRIVERS SEAT WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886243July 20, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 HONDA PILOT. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT PASSENGER SIDE FENDER AND DOOR. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE AWAY FROM THE CRASH SCENE. THE VEHICLE WAS TAKEN TO BE REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10887321July 20, 2016
AIR BAGS
2005 HONDA PILOT. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR FRONT PASSENGER AIRBAG INFLATOR RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886074July 20, 2016
AIR BAGS
RAKATA RECALL. I TOOK MY CAR TO HONDA OF CHANTILLY FOR THE PASSENGER SIDE AIRBAG RECALL. THEY DID THE WORK AND GAVE ME MY CAR BACK. WHILE IT WAS IN THEY REPLACED THE BATTERY, AND I ASKED FOR THE OLD ONE BACK SO I COULD RETURN IT TO THE STORE WHERE I PURCHASED IT FOR A REFUND. WHEN I GOT BACK IN MY CAR TO LEAVE, THE OLD BATTERY WASN'T IN IT. I CHECKED AND THEY HADN'T REPLACED MY BATTERY. TURNS OUT THEY DID THE AIRBAG RECALL AND BATTERY REPLACEMENT ON SOMEONE ELSE'S CAR. THEY HAD RECORDED THAT THEY HAD PERFORMED THE RECALL AND SENT ME ON MY WAY, AND IF I HADN'T ASKED FOR MY OLD BATTERY BACK NOBODY WOULD HAVE KNOWN THAT I STILL HAD THE DEFECTIVE AIRBAG IN MY VEHICLE. THEY DIDN'T CHECK THE VIN WHEN THEY DID THE WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886142July 20, 2016
AIR BAGS
TAKATA AIR BAG RECALL. NOTIFIED ON 18 JULY 2016. TOLD TO AVOID HAVING PASSENGER IN THE FRONT SEAT. LOCAL HONDA DEALER SAID NO PARTS TO REPAIR ARE AVAILABLE. THEY HAVE BEEN TOLD TO SAY, EXPECT 2 WEEKS TO 2 MONTHS (OR MORE) UNTIL PARTS ARE AVAILABLE. I CALLED HONDA AUTOMOBILE CUSTOMER SERVICE, AND THEY SEEMED AGGRAVATED BY MY CALL, TOLD ME PARTS ARE NOT YET AVAILABLE, AND I NEED TO EXPECT AT LEAST TWO WEEKS - UP TO 2 OR MORE MONTHS - BEFORE PARTS ARE AVAILABLE AND THEY WILL INFORM ME IN WRITING WHEN TO BRING MY AUTOMOBILE IN FOR REPAIR. THIS IS UNACCEPTABLE TO HAVE LIMITED USE OF MY AUTOMOBILE. IT IS VERY POOR CUSTOMER SUPPORT TO TO BE UNABLE TO FIX A DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886163July 20, 2016
ENGINE
TL* THE CONTACT OWNS A 2006 HONDA PILOT. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER AND SHOOK. THE CHECK ENGINE AND OIL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE WAS FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT CYLINDER #2 MISFIRED AND OIL FROZE INTO THE HEAD OF THE ENGINE. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885647July 18, 2016
ENGINE
WHEN YOU ARE GOING 47 TO 48 MPH, THERE IS A VIBRATION COMING THROUGH THE STEERING WHEEL. IF YOU SPEED UP OR SLOW DOWN, IT STOPS. WE TOOK IT TO OUR MECHANIC. HE TEST DROVE THE CAR, CHECKED IT OUT, THEN CALLED A LOCAL HONDA DEALERSHIP. HE WAS TOLD THAT HONDA IS AWARE OF THE PROBLEM AND WILL NOTIFY US WHEN THEY FIGURE OUT THE PROBLEM. IT WAS NOT DOING THIS WHEN WE BOUGHT THE CAR BUT HAS BEEN DOING IT AT LEAST A YEAR. IT REALLY GETS AGGRAVATING WHEN IT VIBRATES. WE WOULD REALLY LIKE TO GET THIS PROBLEM CORRECTED A ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885683July 18, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885202July 16, 2016
UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
I HAD A 2014 PILOT. THE NAVIGATION WORKED GREAT. NOW I OWN A 2016 PILOT AND MOST OF THE NAVIGATION SYSTEM IS LOCKED OUT WHILE DRIVING. I NOW HAVE TO PULL OVER IN THE CITY OR INTERSTATE TO MAKE CHANGES--BOTH DANGEROUS. AS A RESULT, I AM NOW USING MY IPHONE FOR NAVIGATION WHICH DEFEATS THE PURPOSE OF THE CAR NAVIGATION SYSTEM AND IS MUCH MORE DANGEROUS. THE HONDA DEALER INDICATED YOUR AGENCY HAS REQUIRED THESE CHANGES. I AM HAPPY TO DISCUSS AT [XXX]. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884832July 14, 2016
AIR BAGS
"TAKATA RECALL" AIRBAG LIGHT CAME ON, HONDA REPLACED THE PASSENGER FRONT AIRBAG INFLATOR, AND THE LIGHT CAME BACK ON THEY RESET THE CODES THE LIGHT WENT OFF FOR 1 DAY. HONDA THEN DID A DIAGNOSTIC TEST WHICH SHOWED THE DRIVER SIDE AIRBAG FAILED. HONDA SAID DUE TO AGE OF PILOT THEY COULD NOT REPLACE IT UNDER RECALL. AIRBAG LIGHT STILL IS ON WHICH DOESN'T ALLOW THE OTHER AIRBAGS TO DEPLOY. HONDA TOLD US THE COST WOULD BE $638.18. DUE TO SAFETY FACTOR I FEEL HONDA SHOULD REPLACE THE AIRBAG FREE OF CHARGE DUE TO THE SAFETY FACTOR OF THE RIDERS IN THE VEHICLE BECAUSE RIGHT NOW WE ARE NOT PROTECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884931July 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2007 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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