Honda Pilot Complaints

9,418 consumer complaints on file.

#10903764September 6, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903833September 6, 2016
AIR BAGS
TAKATA RECALL I HAVE REACHED OUT TO HONDA 3 SEPERATE TIMES IN RELATIONSHIP TO PROVIDING A RENTAL VEHICLE SINCE RECEIVING THE NOTIFICATION OUR VEHICLE IS PART OF THE TAKATA RECALL. THEY SUGGEST WE DO NOT HAVE ANYONE RIDE IN THE PASSENGER SEAT AS PART OF THEIR RECOMMENDATION. WITH A FAMILY OF 4 WITH TWO SMALL CHILDREN IN CAR SEATS THERE RECOMMENDATION IS NOT POSSIBLE. OUR OTHER VEHICLE THEY SUGGEST WE DRIVE IS A HONDA RIDGELINE, ALSO PART OF THE RECALL FOR THE PASSENGER SIDE AIRBAG. THERE IS ALSO NOT ENOUGH ROOM IN THE BACK TO SEAT 2 CHILDREN IN CAR SEATS ALONG WITH AN ADULT. EACH TIME WE HAVE CALLED THAT SAY THEY WILL ESCALATE THE CASE. WE HAVE YET TO HEAR A RESPONSE IN A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903834September 6, 2016
POWER TRAIN
ON SEPTEMBER 2, 2016 WHILE ASCENDING UP A WINDING 2-LANE HIGHWAY (HIGHWAY 18) TO LAKE ARROWHEAD, OUR YEAR OLD 2016 HONDA PILOT TOURING (WITH A ZF 9-SPEED TRANSMISSION) BEGAN DECELERATING RAPIDLY FROM 55 MPH TO 20 MPH. MY WIFE WAS DRIVING WITH OUR 4 CHILDREN AND WAS ABLE TO PULL TO THE SIDE OF THE ROAD. SHE PULLED OVER, TURNED THE CAR OFF AND A SHERIFF STOPPED. THE SHERIFF RECOMMENDED SHE TRY TO CONTINUE TO DRIVE TO GET THE CAR OFF THE HIGHWAY SINCE THEY WERE IN A VERY DANGEROUS AREA. MY WIFE STARTED THE CAR AND PROCEEDED TO ASCEND TO THE NEAREST OFF RAMP AND WHEN NUMEROUS WARNING LIGHTS CAME ON AND THE CAR RAPIDLY DECELERATED ONCE AGAIN. THIS IS THE SECOND TIME SOMETHING LIKE THIS HAS OCCURRED. IN DECEMBER 2015, A SIMILAR ISSUE OCCURRED WHILE DRIVING STRAIGHT UP A HILL ON A 4 TO 5 LANE FREEWAY FROM SAN DIEGO TO LOS ANGELES. IN THAT CASE, THE 2016 HONDA PILOT JERKED VIOLENTLY BEFORE DECELERATING. MY WIFE IMMEDIATELY PULLED THE CAR TO THE SIDE OF THE FREEWAY AND HAD THE CAR TOWED TO PACIFIC HONDA. HONDA DETERMINED THAT OUR PILOT WAS UNSAFE TO DRIVE AND NEEDED AN ENTIRELY NEW TRANSMISSION AND REPLACED THE TRANSMISSION IN THE 4-MONTH OLD VEHICLE. HONDA REASSURED US THE CAR WAS NOW SAFE. IT IS NOW 8 MONTHS LATER (OUR CAR IS JUST 1 YEAR OLD), AND OUR CAR IS NOW SITTING AT ROCK HONDA IN FONTANA, CALIFORNIA. HONDA IS NOW DETERMINING THE NEXT COURSE OF ACTION. WE HAVE THE NAME AND BADGE NUMBER OF THE SHERIFF WHO ASSISTED MY WIFE IF HELPFUL. THIS IS A VERY DANGEROUS SITUATION AND SHOULD BE RECTIFIED IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903879September 6, 2016
ENGINE
THE HEAD GASKET ON MY 2014 HONDA PILOT BLEW WITH ONLY 23,000 MILES ON THE VEHICLE. NO WARNING LIGHTS APPEARED AND I AM WORRIED ABOUT A SAFETY ISSUE DESPITE THE REPAIRS BEING COVERED UNDER WARRANTY. I GOT THE VEHICLE BRAND NEW AND SERVICE RECORDS ARE MAINTAINED AND UP TO DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903905September 6, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NETS CAMPAIGN NUMBER: (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VINE TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/28/16*LJ THE CONSUMER STATED THE AIR BAG WAS REPLACED IN LATE SEPTEMBER. UPDATED 11/02/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904212September 6, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903594September 5, 2016
AIR BAGS
I GOT AN ACCIDENT ON 06/30/2016 AND STILL WAITING FOR MY HONDA PILOT 2012 AIRBAG (PASSENGER SIDE) SINCE MONTH AND A HALF. I OPENED A CASE WITH AMERICAN HONDA TO PROVIDE ME AN ALTERNATIVE TRANSPORTATION AS THEY ARE NOT ABLE TO DELIVER THE AIRBAG WITHIN REASONABLE TIMEFRAME BUT IT ENDED UP WITH A MOMENT OF DISAPPOINTMENT. AFTER THREE WEEKS OF HASSLE, THE AMERICAN HONDA SAID WE CANNOT PROVIDE YOU ALTERNATE TRANSPORTATION AS THE AIR BAG IS NOT PART OF RECALL. HOWEVER, THE CASE MANAGER SAID "THE PART IS ON CRITICAL BACKORDER, IT'S ON THE HIGHEST LEVEL AND THERE IS NO ETA". THE DISAPPOINTMENT DOES NOT END HERE! I ASK THE CASE MANAGER TO SEND ME THIS DECISION IN BLACK AND WHITE SO I CAN DISCUSS THIS MATTER WITH LEGAL EXPERTS BUT ALL I HEAR NO, THEY ARE NOT ALLOWED TO DO SO. MOREOVER, I ASKED AMERICAN HONDA TO TALK TO SUPERVISOR OF MY CASE MANAGER AND ITS ALMOST A WEEK SINCE I AM WAITING, WAITING AND WAITING. JUST SO YOU KNOW, FOR ME IT'S A BIG WASTE OF TIME AND I FOUND HONDA SERVICE REPS REALLY UNPROFESSIONAL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10903659September 5, 2016
AIR BAGS
TAKATA RECALL I HAVE RECEIVED NOTICE OF THE RECALL. CALLED MY DEALERSHIP IN JUNE, THEY TOLD ME THEY WOULD ORDER AIRBAGS. I AM STILL WAITING FOR THE AIRBAGS TO BE REPLACED. I WROTE AMERICAN HONDA ASKING FOR A RENTAL CAR BECAUSE I HAVE CHILDREN IN MY CAR FOR CARPOOL TO/FROM SCHOOL AND HAVE BEEN TOLD NO THAT "HONDA IS NOT PREPARED TO DO THAT". BUT I AM STILL WAITING FOR THE AIRBAGS. IT HAS BEEN 3 MONTHS; THAT IS MUCH TOO LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903573September 4, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE HAS A LURCHING JOLT WHEN AT A STOP AND GO INTO 1ST/2ND GEAR. VERY NOTICEABLE DOWNSHIFT WHEN BREAKING AS WELL, WITH MORE LURCHING JOLTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903344September 2, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898837September 1, 2016
AIR BAGS
2006 HONDA PILOT. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898855September 1, 2016
AIR BAGS
2007 HONDA PILOT. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL NOTICE 16V-344. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902999September 1, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
ENGINE/PISTON/RING ISSUE. RINGS NOT ALIGNED PROPERLY IN ONE OF PISTONS ( FACTORY/ASSEMBLY ERROR) RESULTED IN OIL LEAKING AND THROWN ON ENGINE , CAUSED 2 SPARK PLUGS TO FAIL, THIS CAUSED ENGINE LIGHT TO COME ON AND THEN THE VSA AND VTM-4 CAME ON AND THE ECO LIGHT STOPPED WORKING...WE WERE TRAVELLING 70 MILES AN HOUR ON HIGHWAY. WE WERE REALLY AFRAID WHEN THE VTM-4 LIGHT CAME ON! WE HAD TO PULL OFF ROAD, FOR FEAR OF RUINING THE 4-WHEEL DRIVE SYSTEM, WE DIDN'T KNOW WHAT WAS HAPPENING.. WE COULDN'T GET THE LIGHTS TO GO OFF, FINALLY VTM-4 LIGHT WENT OFF AND ON THE OTHER LIGHTS STAYED ON...IT WAS CONFUSING.... BECAUSE THE LIGHTS WERE FALSE INDICATORS DUE TO BEING CONNECTED TO THE ENGINE LIGHT. THIS MALFUNCTION CAUSED THE VSA AND VTM-4 AND ECO LIGHT TO COME ON FALSELY. CREATING PANIC WHILE TRAVELLING 70 MILES AN HOUR ON INTERSTATE. CREATING THE FALSE IMPRESSSION THAT THE 4-WHEEL DRIVE SYSTEM HAD BEEN ACTIVATED WHILE TRAVELLING AT A SPEED OF 70 MILES AN HOUR. SUGGESTION:.... ENGINE LIGHT SHOULD BE SEPARATE FROM OTHER WARNING SYSTEM LIGHTS..THIS INCIDENT OCCURED APPROXIMATELY 300 MILES FROM OUR HOME ON A SUNDAY ..WE TOOK AUTOMOBILE TO DEALER MONDAY A.M. AND HAD REPAIR OF PISTON/RING GASKETS ETC IT WAS DETERMINED THE OTHER WARNING LIGHTS WERE FALSE INDICATORS.. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903079September 1, 2016
AIR BAGS
TAKATA RECALL HONDA IS REFUSING TO CALL ME IN REGARD TO THIS RECALL, AND SPECIFICALLY TO DISCUSS OPTIONS FOR ALTERNATIVE TRANSPORTATION. O I RECEIVED A RECALL LETTER FROM HONDA IN JULY 2016, INSTRUCTING ME TO NOT USE THE FRONT PASSENGER SEAT. O I CONTACTED THEM ON 7/19/2016, AND THEY SAID THAT A CASE MANAGER WOULD CALL ME BACK, BUT NO SUCH CALL CAME. O I CALLED THEM BACK ON 8/5/2016. THEY TOLD ME A CASE MANAGER WOULD CALL ME BACK, BUT AGAIN, NO SUCH CALL CAME. THEY TOLD ME MY CASE NUMBER IS 04888305. THEY ALSO TOLD ME TO CALL MY DEALER, WHICH I DID, (THEY SAID THAT PARTS ARE BACK ORDERED, WITH NO DELIVERY ESTIMATE, AND MEANWHILE, I'M STILL USING THE FRONT SEAT. O I CALLED THEM BACK ON 8/22. THIS TIME, THEY SENT AN INTERNAL MESSAGE TO THE CASE WORKER, MARKING THIS CASE AS URGENT, BUT AGAIN, NO CALL BACK HAS TAKEN PLACE. SO, IN SUMMARY, IT HAS BEEN 45 DAYS SINCE MY FIRST PHONE CALL TO HONDA, AND I STILL HAVE RECEIVED ZERO RESPONSE. AT THIS POINT, IT APPEARS THAT HONDA IS REFUSING TO CALL ME REGARDING THIS AIRBAG RECALL. DUE TO MY LARGE FAMILY, I AM FORCED TO USE THE FRONT SEAT, AND THIS PUTS MY FAMILY AT RISK. I WANT TO DISCUSS WITH THEM THE AVAILABILITY OF ALTERNATIVE TRANSPORTATION WHILE WE ARE WAITING FOR THE PARTS TO ARRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899717August 31, 2016
AIR BAGS
I HAVE HONDA PILOT 2005 AND AIRBAG COME ON AND IT BE ON FROM WHEN I GET IT LIKE 2 WEEKS A GO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899727August 31, 2016
AIR BAGS
TAKATA RECALL HONDA INFORMED US IN JULY THAT OUR PASSENGER SIDE AIRBAG IS DEFECTED AND WHEN WE CALLED TO GET IT REPAIRED WE WERE INFORMED THEY WERE ON BACK ORDER AND WOULD CALL US WHEN THEY COME IN. AS OF AUGUST 31ST, WE STILL HAVE NOT HEARD FROM HONDA. WE HAVE BEEN HAVING TO DRIVE 2 CARS AROUND WHILE WE ARE IN TOWN AS WE CAN'T GET OUR WHOLE FAMILY TO FIT GIVEN THERE ARE 2 KIDS IN CAR SEATS STILL. WE ONLY REQUESTED ALTERNATE TRANSPORTATION FOR OUR ROAD TRIP LABOR DAY WEEKEND AS IT'S A FAMILY TRIP AND WE CAN'T USE THE 3RD ROW SEAT OF OUR PILOT GIVEN WE HAVE TO PUT OUR SUIT CASES IN THE BACK. LISA (PHONE NUMBER 909-664-9269) FROM AMERICAN HONDA CLAIM REP WAS EXTREMELY RUDE TWISTING MY WORDS AROUND AND MAKING THE SITUATION COMPLETELY WORSE WHEN IT DID NOT HAVE TO BE. SHE SAID THAT HONDA WILL NOT PROVIDE US ALTERNATE TRANSPORTATION AND THEREFORE WE WILL HAVE TO USE ALL THE SEATS IN OUR CAR WHICH IS UNSAFE IN ORDER TO FIT OUR 2 SUITCASES AND OUR FAMILY. I WILL SAY THAT THE HONDA AUTOMOBILE CUSTOMER SERVICE REPS THAT ANSWERED THE INITIAL CALL WERE EXTREMELY NICE AND HELPFUL (I ONLY GOT ONE NAME AND THAT WAS VIRGINA). HOWEVER ONCE OUR CLAIM GOT MOVED UP TO THE CLAIM REPS IS WHEN I DIDN'T RECEIVE ANY RESPECT OR UNDERSTANDING OF OUR SITUATION AND FORCING US TO BE IN AN UNSAFE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899742August 31, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 HONDA PILOT. THE CONTACT RECEIVED RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V344000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899801August 31, 2016
VEHICLE SPEED CONTROL
THE ACCELERATOR SOMETIMES FREEZES AND I CANNOT PRESS IT DOWN. WHEN I PRESS VERY HARD IT RELEASES AND GOES TOO FAST FROM THE STOP POSITION. I WAS IN THE SCHOOL ZONE STOPPED WHEN I TRIED TO START AGAIN, IT FROZE. THE GUARD WAS TRYING TO MAKE ME GO, I WAS TRYING BUT PEDAL WAS FROZEN. WHEN I PUSHED VERY HARD, IT WENT VERY FAST FROM STOP. THE COP SAW ME CLOCKED ME AND GAVE ME A $360.00 TICKET. I TRIED TO EXPLAIN THE PROBLEM. DID NOT BELIEVE ME. THIS HAS HAPPENED SEVERAL TIMES BUT NEVER THIS BAD. I HAVE SENT TO THE SHOP AND WAS TOLD IT WAS THE THROTTLE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899830August 31, 2016
AIR BAGS
TAKATA RECALL: RECEIVED LETTER FROM HONDA 7/20/16 W/RECALL NOTICE. CALLED THAT DAY TO APPLY FOR LOANER CAR. TOLD I'D HEAR BACK IN 1 WEEK. NO CALL. CALLED 8/8 TOLD WOULD HEAR THAT DAY. NO CALL. CALLED 8/24 & WAS TOLD AIR BAGS WERE AVAILABLE (DIDN'T RECEIVE LETTER TELLING ME THAT AS INDICATED IN ORIGINAL LETTER). CALLED DEALER. TOLD IT WOULD BE 1 - 2 MONTHS. CALLED HONDA 8/31 ASKING ABOUT LOANER CAR. GOT CALL BACK THAT DAY SAYING LOANER DENIED. PAID A LOT OF MONEY FOR CAR & NOT ABLE TO USE IT AS INTENDED FOR LAST 6 WEEKS AND PROBABLY ANOTHER 2 MONTHS. HONDA'S NOT TAKING CARE OF CUSTOMERS (HONDA OWNERS SINCE 1978) AS THEY SHOULD. THE MISTAKE WAS THEIRS AND THEY ARE PASSING THE PROBLEM ON TO CUSTOMERS.AND NOT DOING EVERYTHING THEY CAN TO MAKE IT UP TO THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902955August 31, 2016
ELECTRICAL SYSTEM, STEERING
IGNITION KEY CAN PULL OUT WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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