Honda Pilot Complaints

9,418 consumer complaints on file.

#11047069November 17, 2017
AIR BAGS
TAKATA RECALL: ALTHOUGH THE TAKATA AIRBAG COMPONENTS HAVE BEEN REPLACED, MY SRS LIGHT CONTINUES TO LIGHT UP ON MY DASHBOARD. HONDA REFUSES TO REAR AND REPLACE AT NO COST THE FAULTY OPDS SENSOR IN THE PASSENGER SEAT WHICH IS CONNECTED TO THE AIRBAG SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047122November 17, 2017
UNKNOWN OR OTHER
MY 2003 HONDA PILOT'S IGNITION SWITCH STARTED TO FAIL TO TURN,OVER THE PAST TWO WEEKS, PREVENTING THE CAR TO START. I HAVE TO TAKE THE KEY OUT AND REINSERT IT INTO THE IGNITION, AND THUS FAR THIS SOLUTION IS WORKING. HOWEVER OVER THE LAST SEVERAL DAYS, IT IS HAPPENING MORE AND MORE, TO THE POINT THAT I AM AFRAID THIS MALFUNCTION OF TRYING TO GET IT TO ROTATE OUT OF POSITION AND INTO THE "START" POSITION WILL EVENTUALLY FAIL TO ENGAGE AT ALL, LEAVING ME STRANDED WHO KNOWS WHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046227November 15, 2017
ELECTRICAL SYSTEM
THE LOCKS WORK INTERMITTENTLY AND THE TAILGATE LOCKS AT INOPPORTUNE TIMES. THE DASH CAMERA WORKS OFF AND ON AS WELL AS THE LOCKS IN THE CAR. IT IS UNSAFE FOR MY CHILDREN BECAUSE THEY CAN GET LOCKED IN THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11046412November 15, 2017
UNKNOWN OR OTHER
HASN'T BEEN IN AN ACCIDENT THAT I KNOW OF. JUST BOUGHT IT IN MARCH OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045916November 14, 2017
ELECTRICAL SYSTEM
COLLISION MITIGATION SYSTEM FAILURE INDICATOR ON DASH AS CAR MOVES PAST MULTIPLE HIGHWAY SAFETY CONES. SYSTEM APPEARS TO BE OVERLOADED AS IT DETECTS CONES ON SIDE OF ROAD. CODES MUST BE RESET IN ORDER FOR SYSTEM TO WORK AGAIN. HONDA CANNOT FIX THIS AT THIS POINT. THIS HAS HAPPENED MULTIPLE TIMES WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045562November 13, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045405November 12, 2017
AIR BAGS
IN MID-OCTOBER OF THIS YEAR THE SRS LIGHT CAME ON AND REMAINED LIT DURING THE VEHICLE OPERATION. I BROUGHT THE VEHICLE INTO A LOCAL REPAIR SHOP AND AFTER TESTING IT WAS DETERMINED THE OPDS MODULE AND SENSOR BACK WAS NOT FUNCTIONING AND NEEDED TO BE REPLACED. AT THE TIME OF THE DETERMINATION THE VEHICLE HAD 227,544 MILES ON THE ODOMETER. DURING THE WEEK OF 10-21-17 I CALLED AMERICAN HONDA MOTOR CO. INC AT 800 999-1009 AND SPOKE TO WENDY. I RELATED THE ABOVE TO HER. I TOLD HER THAT IN THE WINTER 2006-207 I RECEIVED A LETTER FROM AMERICAN HONDA INDICTING THAT THE OPDS CONTROL UNIT AND SENSOR HAD THE WARRANTY EXTENDED TO 10 YEARS OR 150,000 MILES. I ASKED IF THIS WARRANTY HAD BEEN FURTHER EXTENDED AND SHE INDICATED IT HAD NOT BEEN. SHE DID SOME RESEARCH ON MY VEHICLE AND TOLD ME THESE COMPONENTS HAD BEEN REPLACED IN AUGUST OF 2011. I ASKED IF THEY COULD BE REPLACED AGAIN FOR NO CHARGE AND SHE SAID NO. SHE SAID TO CHECK WITH A HONDA DEALER AND THEY MAY BE ABLE TO HELP. I INDICATED THAT THE $1,550.00 QUOTE FROM THE SHOP THAT DIAGNOSED THE PROBLEM WAS 35-40% OF THE CURRENT VALUE OF THE VEHICLE AND TO SPEND THIS AMOUNT ON THE REPAIR NOW WOULD NOT BE A WISE DECISION ON MY PART. I RETURNED TO MY RECORDS FOR THE VEHICLE AND I FOUND A RECEIPT FROM DELRAY HONDA LOCATED AT 3000 S. FEDERAL HIGHWAY, DELRAY BEACH FL. DATED AUGUST 20, 2011 FOR THE REPLACEMENT OF THE OPDS SENSOR UNIT AND POSITION DETECTOR SYSTEM DETECTOR UNIT. THIS REPAIR WAS DONE AT NO CHARGE TO ME. THE MILEAGE ON THE VEHICLE AT THAT TIME WAS 147,892. I CALLED DELRAY HONDA AND WAS TOLD THAT I HAD TO PAY A DIAGNOSTIC CHARGE OF ABOUT $150.00 TO SEE WHAT THE PROBLEM WAS BEFORE THEY COUL GIVE AN ESTIMATE. I SAID I ALREADY HAD DONE THAT AND WAS TOLD THEY COULD NOT HELP UNLESS I PAID TO HAVE THE PROBLEM INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045347November 11, 2017
UNKNOWN OR OTHER
I PURCHASED MY 2017 HONDA PILOT BRAND NEW EARLIER THIS SPRING. NEVER HAD TO USE THE HEAT UNTIL FALL CAME AROUND AND I NOTICED THE FRONT DASH HEATS DO NOT WORK WHILE THE VEHICLE IS IN IDLE. I HAVE TAKEN IT IN TO THE DEALERSHIP FOR AN INSPECTION AND IT WAS DETERMINED THERE IS AN ISSUE THAT NEEDS TO BE CORRECTED WITH A SOFTWARE UPDATE FROM AMERICAN HONDA. I'VE BEEN PLAYING PHONE TAG WITH HONDA SINCE AND FINALLY GOT TO SPEAK WITH JAMES (1-800-999-1009 EXT 117753), TODAY FROM AMERICAN HONDA. HE DID NOT ASSURE ME THAT THE ISSUE WAS BEING LOOKED INTO OR THAT THEY WERE WORKING ON SOMETHING TO CORRECT IT. INSTEAD, TOLD ME REPEATEDLY THAT THERE ARE NO ISSUES WITH MY VEHICLE AND IT WAS DESIGNED THAT WAY. HE STATES HE'S SPOKEN WITH MY LOCAL DEALERSHIP WHO HAS CONFIRMED THAT MY HEATERS DO NOT WORK PROPERLY, BUT AGAIN CONTINUED TO TELL ME THERE WERE NO ISSUES WITH MY CAR. OBVIOUSLY THERE WAS A FAULT IN THE DESIGN, AND HE REFUSED TO ADMIT THAT OR OFFER A ADEQUATE RESOLUTION. WHEN I ASKED TO BE ESCALATED HE OFFERED TO CONNECT ME WITH WITH ANOTHER REPRESENTATIVE TO REVIEW MY CASE. I ASSURED HIM I DID NOT WISH TO SPEAK WITH ANOTHER REPRESENTATIVE AND REQUESTED A MANGER AT WHICH POINT HE TOLD ME HE WAS A MANAGER. A MANGER OFFERING TO CONNECT ME TO A REPRESENTATIVE? WHERE'S THE LOGIC IN THAT OR ANY OF THIS? HONDA DOES NOT DESERVE ANYONE'S BUSINESS IF THEY AREN'T WILLING TO MAKE AN EFFORT TO FIND A RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045362November 11, 2017
ELECTRICAL SYSTEM
STARTED VEHICLE AND GETTING READY TO BACK OUT OF GARAGE AND SUDDENLY THESE SIX PROBLEM LIGHTS CAME ON IN DASHBOARD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045363November 11, 2017
ELECTRICAL SYSTEM
THIS IS THE 6TH PHOTO UPLOADED FROM THE PREVIOUS 5 THAT HAVE ALREADY BEEN SENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045208November 10, 2017
STEERING
STEERING COLUMN MAKES A KNOCKING NOISE WHEN TURNING. DEALERSHIP GIVES 2 OPTIONS--GREASE THE COLUMN ($305) AND IF THAT DOES NOT WORK THEN REPLACE STEERING COLUMN AND RACK AND PINION ($3415). DEALERSHIP ALSO INDICATED THAT THIS IS A PROBLEM FOR PILOTS AND SOME OTHER CARS["RACK AND PINION AND STEERING COLUMN ARE BINDING'" IS WRITTEN ON THE ESTIMATE] OF WHICH THEY ARE AWARE AND FOR MOST CARS GREASE IS NOT GOING TO WORK. DEALERSHIP ALSO INDICATED THAT THIS IS NORMAL WEAR AND TEAR. CAR HAS 97K BUT ONLY IS DRIVEN IN TOWN 90% AND 10% HWY; ORIGINAL OWNER AND OTHERWISE IN GOOD CONDITION.). OTHERS HAVE POSTED SAME COMPLAINT WITH PILOT ONLINE. THIS CAN'T BE NORMAL WEAR AND TEAR! TO REPLACE A STEERING COLUMN SHOULD NOT BE A ROUTINE MAINTENANCE. SAFETY IS A CONCERN BUT DEALERSHIP INDICATED THAT IT SHOULD BE SAFE TO DRIVE IF REPAIRS ARE NOT DONE BUT THE NOISE WILL GET LOUDER. SEEMS TO ME THAT DEALERSHIP IS DEALING WITH THIS PROBLEM QUIET OFTEN. CONTACTED AM. HONDA CUSTOMER SERVICE AND REPORTED THIS ISSUE. THEY INDICATED THAT THERE ARE NOT SUFFICIENT NUMBER OF COMPLAINTS AND INQUIRY WILL BE CLOSED. NOT SURE IF HONDA IS LOOKING INTO WHETHER THERE IS A MANUFACTURING OR DESIGN DEFECT. FORD HAD SIMILAR ISSUES AND IT TOOK STEPS TO REPLACE THE STEERING COLUMN AT NO COST TO THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044916November 9, 2017
SEATS
FRONT LEFT BRACKET THAT HOLDS THE DRIVERS SEAT TO THE FRAME OF THE VEHICLE SNAPPED. THIS IS A COMMON, KNOWN DEFECT AND IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045052November 9, 2017
STRUCTURE:BODY
REAR WINDSHIELD SPONTANEOUSLY IMPLODED UPON CLOSING REAR DOOR OF VEHICLE. STATIONARY. NO EXTREME TEMPERATURES (SANTA CRUZ CA) , NO EXTREME CONDITIONS. JUST IMPLODED. I READ COUNTLESS SIMILAR STORIES ONLINE. CHECK EDMUNDS.COM. HI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044051November 7, 2017
SEATS
TL* THE CONTACT OWNS A 2003 HONDA PILOT. WHILE A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT, THE BRAKE PEDAL WAS APPLIED AND THE SEAT INADVERTENTLY MOVED. THE CONTACT MENTIONED THAT THE SEAT WOULD ROCK LIKE A ROCKING CHAIR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND MANY COMPLAINTS. THE FAILURE MILEAGE WAS APPROXIMATELY 114,193.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043815November 6, 2017
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
THE COMPASS STARTED FLASHING I CALL THE DEALERSHIP THEY SAID THAT TO CALIBRATE IT BACK JUST DRIVE IN A CIRCLE ON A PARKING LOT. THAT WOULD WORK BUT THE FLASHING HAS APPEARED MORE OFTEN AND NOW IT WON'T GO AWAY. IT FLASHES ALL THE TIME AND IT IS DISTRACTING WHILE DRIVING. IT HAS THE POSSIBILITY OF CAUSING AN ACCIDENT SPECIALLY AT NIGHT. PLEASE I NEED THIS DEFECT RECALLED ASAP. PS. I'M SCREENSHOOTING THIS REQUEST FOR PROOF OF REPORTING IN CASE SOMETHING HAPPENS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11043599November 5, 2017
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
MY CAR SUDDENLY ACCELERATED FOR NO KNOWN REASON AND THE BRAKES WOULD NOT STOP THE CAR. THIS HAS HAPPENED 2 TIME IN ONE WEEK. FIRST TIME IT WAS MOVING AT A VERY SLOW RATE AS I WAS COMING TO A STOP AT A STOP LIGHT. THE SECOND TIME I WAS SITTING IN LINE AT A DRIVE THRU, WAITING TO MOVE FORWARD, WHEN I TOOK MY FOOT OFF THE BRAKE THE CAR SUDDENLY ACCELERATED AND WHEN I PUSHED ON THE BRAKE PEDAL IT WENT TO THE FLOOR AND WOULD NOT STOP THE CAR. I TOOK THE CAR TO MY GARAGE AND THEY SAID THEY COULD NOT FIND ANYTHING WRONG. I DON'T KNOW WHAT IS CAUSING THIS BUT I AM NOT SURE IF I SHOULD KEEP THIS CAR, AFTER I REPAIR THE DAMAGE OR GET ANOTHER CAR? PLEASE CHECK CARCOMPLAINTS.COM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11043151November 4, 2017
AIR BAGS
TAKATA RECALL. I TOOK MY HONDA PILOT TO CROWN MOTORS HONDA DEALERSHIP DUE TO THE AIRBAG RECALLS THEN WHEN IT WAS DONE I WAS JUST GIVEN THE KEYS AND THEN ANOTHER RECALL HAPPENED BUT I COULDN'T GET THE SECOND ONE FIX DUE TO THE PARTS BEING OUT OF STOCK THEN MY FRIEND DROVE MY HONDA PILOT AND HIT A DEER OMG THAT WAS MY FIRST ACCIDENT FOR MY HONDA PILOT AND THE AIRBAGS NEVER WENT OFF AND UGH WE WERE IN THE BACK ROADS OF OREGON AT NIGHT HEADING BACK TO CALIFORNIA ADD TO THAT WE HAD HER 2 KIDS AND MY 2 KIDS AND 2 OF THEIR FRIENDS BUT NO AIRBAGS EVER WENT OFF I THOUGHT THE SIDE AIRBAGS WOULD HAVE WITH THE IMPACT. I GOT LUCKY THAT THE FRONT AIRBAGS DIDN'T GO OFF SINCE IT WAS RECALLED AND I NEVER GOT IT FIXED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11041718October 31, 2017
ELECTRONIC STABILITY CONTROL (ESC)
I MADE MY 3RD VISIT TO ANOTHER HONDA LOCATION ON 10/27/2017 AFTER HAVING ISSUES WITH THE VSA LIGHT AND CHECK ENGINE LIGHT RANDOMLY FLASHING ON AND OFF IN MY 2014 HONDA PILOT. THE FIRST TIME I'D TAKEN IT IN, (ROUGHLY 08/2017), I WAS TOLD IT WAS AN 'INTERMITTENT FAILURE' WHICH THEY WERE REQUIRED TO ADVISE ME ACCORDING TO HONDA'S 'WORKFLOW' THAT MUST BE FOLLOWED BEFORE ADDITIONAL TROUBLESHOOTING IS PERFORMED. I WAS TOLD TO LEAVE AND CONTINUE DRIVING THE VEHICLE. SHORTLY FOLLOWING, I EXPERIENCED THE SAME ISSUE. I VISITED ANOTHER LOCATION (09/2017) AND WAS TOLD THAT THE SOFTWARE WAS OUTDATED AND CAUSING THE ISSUE. THE SOFTWARE UPDATE WAS PERFORMED, BUT THE ISSUE STILL PERSISTED. MY FINAL VISIT, I SPOKE WITH THE MANAGER ON 10/27/17, I WAS TOLD THE YAW RATE SENSOR WAS 'BAD' AND NEEDED TO BE REPLACED. THE FIRST TIME I NOTICED THE ISSUE, I WAS DRIVING ON A SIDE ROAD AND ALL OF THE DASH LIGHTS BEGAN FLASHING RANDOMLY (VSA/CHECK ENGINE). I PARKED THE CAR AND CALLED THE DEALERSHIP. THE 2ND TIME, I WAS DRIVING ON THE INTERSTATE GOING ROUGHLY 65-70MPH WHEN THE ISSUE HAPPENED AND I BEGAN TO FEEL CHANGES IN THE ACCELERATION/BRAKING. I IMMEDIATELY MOVED TO GET IN A SLOW LANE TO AVOID BREAKING DOWN OR BEING HIT BY ANOTHER CAR FOLLOWING ME. THE LAST TIME FEW TIMES I HAVE NOTICED IT, THE VEHICLE HAS BEEN BOTH IN MOTION SEVERAL TIMES AND PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041527October 31, 2017
ENGINE, POWER TRAIN
TWO DIFFERENT TIMES MY CAR HAS SPUTTERED WHILE DRIVING ALSO WHEN TRYING TO ACCELERATE. ONE TIME HAPPEN TWICE 2 WEEKS AGO. YESTERDAY HAPPENED SEVERAL TIMES AND TRANSMISSION SYSTEM PROBLEM LIGHT CAME ON AND EMISSIONS SYSTEM LIGHT. CAR JERKED AND SPUTTERED VERY SCARY WHILE I HAD MY CHILD IN THE CAR WITH ME.. HONDA CURRENTLY REVIEWING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041565October 31, 2017
UNKNOWN OR OTHER
IGNITION. I AM UNABLE TO GET MY KEY TO TURN IN THE IGNITION TO TURN THE VEHICLE ON. SOMETIMES I CANNOT EVEN GET MY KEY TO GO ALL THE WAY IN AS WELL. STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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