Honda Pilot Complaints

9,418 consumer complaints on file.

#11121814August 23, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY 2016 HONDA PILOT DOES NOT FUNCTION PROPERLY. THE "EMISSIONS" CHECK ENGINE LIGHT HAS COME ON THREE DIFFERENT TIMES, ALL WITH LESS THAN 40,000 MILES ON THE VEHICLE. THE HONDA DEALER CLAIMS THAT THEY FIXED THE PROBLEM EACH TIME; BUT THAT'S NOT THE CASE. THE LIGHT CONTINUES TO COME ON IN DURING NORMAL DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121729August 22, 2018
WHEELS
CRACKED RIMS IT HAS HAPPEN TWICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121537August 21, 2018
POWER TRAIN
WHILE DRIVING ON A BUSY ROAD WITH MY WIFE, MY VEHICLE SHUDDERED WHILE ACCELERATING, AND BEGAN JERKING AND SLOWING DOWN BEFORE LOSING ALL ACCELERATION. MULTIPLE WARNING LIGHTS WENT OFF, AND THE TRANMISSION AUTOMATICALLY SHIFTED TO NEUTRAL. THE TRANSMISSION IS A 9 SPEED, PUSH BUTTON SHIFT. WE WE WERE ALMOST REAR ENDED BY THE VEHICLE BEHIND US WHILE ATTEMPTING TO COAST TO THE SHOULDER. WHILE ATTEMPTING TO FIGURE OUT WHAT WAS GOING ON, I WAS UNABLE TO SHIFT THE VEHICLE INTO ANY GEAR. IT WOULD NOT SHIFT INTO PARK, REVERSE, OR DRIVE. I CONTACTED THE HONDA DEALERSHIP AND REPORTED THE ISSUE AND HAD TO HAVE THE VEHICLE TOWED. WHILE WAITING FOR 2 HOURS ON THE SODE OF THE ROAD FOR TOWING, I WAS UNABLE TO GET THE TRANSMISSION TO SHIFT INTO ANY GEAR. IT WAS ONLY AFTER THE TOW TRUCK DRIVER ARRIVED, AND I SHUT THE VEHICLE OFF THAT THE CAR FINALLY SHIFTED INTO A GEAR. THE VEHICLE IS CURRENTLY AT THE HONDA DEALERSHIP AND BEING DIAGNOSED. THERE WERE 4 ERROR MESSAGES THAT I RECEIVED WHEN ALL OF THIS OCCURRED. I HAVE PHOTOS, AND A VIDEO OF IT AS WELL. THIS IS NOT MY FIRST ISSUE WITH THE TRANSMISSION. IT HAS BEEN TO THE SHOP TWICE BEFORE FOR SHUDDERING WHEN SHIFTING AT LOW SPEEDS, AND NOT SHIFTING PROPERLY. THE VEHICLE CURRENLY HAS AROUND 18,500 MILES ON IT. FORTUNATELY THIS TRANMISSION ISSUE HAPPENED ON A SIDE ACCESS ROAD, AND NOT ON THE TURNPIKE, OR THE END RESULT MAY HAVE BEEN AN ACCIDENT INVOLVED. THE DEALERSHIP CANNOT EXPLAIN WHY THE TRANSMISSION SHIFTED TO NUETRAL AND COMPLETELY LOVKED OUT THE ABILITY TO SHIFT OR MOVE IT UNDER ITS OWN POWER. I DO NOT FEEL SAFE DRIVING THE VEHICLE, AND FEEL THAT IT IS A HAZARD TO OTHER DRIVERS. I HAVE VIDEO OF THE TRANSMISSION NOT SHIFTING BUT WAS UNABLE TO LOAD THAT AS AN ATTACHMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121314August 21, 2018
UNKNOWN OR OTHER
WATER LEAKS UNDER FRONT PASSENGER/DRIVER FOOT AREA UNDER THE DASHBOARD WHEN GOING THROUGH A CARWASH. DEALERSHIP STATED IT COULD BE BECAUSE SUNROOF WAS NOT COMPLETELY FLUSH WITH THE BODY AND WATER ENTER THROUGH SUNROOF IN EXCESSIVE AMOUNTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121336August 21, 2018
ELECTRICAL SYSTEM
AROUND 38,000 MILES ON THE 2016 HONDA PILOT, IT STARTED TO SHOW AN ERROR ON THE SCREEN IN THE DASH SAYING "KEYLESS START SYSTEM PROBLEM" THAT CAUSE THE CAR NOT TO WORK ON THE AUTOLOCK FEATURE WHEN YOU WALK AWAY OR THE AUTOMATIC TIMER LOCK WHICH IS SET AT 30 SECONDS. AFTER 30 SECONDS, THE CAR DOESN'T LOCK AT ALL. LEAVING THE VEHICLE BEING UNLOCKED AND POSSIBLY BEING STOLEN. TOOK IT TO THE DEALER AND THE DEALER IS ASKING $307 DOLLARS TO REPLACE THE START BUTTON. THIS SHOULD BE COVERED BY HONDA SINCE IT IS AN ELECTRICAL SYSTEM PROBLEM THAT WAS NOT CAUSED BY THE OWNER. MANY OTHER PEOPLE ARE COMPLAINING ABOUT THE SAME ISSUE ON FORUMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121502August 21, 2018
STRUCTURE:BODY
REAR SUBFRAME MOUNTS COMPLETELY RUSTED OUT. SUBFRAME SITTING ON EXHAUST. JUST HAD PILOT AT DEALERSHIP FOR OIL CHANGE AND INSPECTION AND THEY DID NOT EVEN MENTION THE ISSUE TO ME, GUESS THEY DIDN'T INSPECT IT VERY WELL. FOUND ON MY OWN AFTER DRIVING HOME AND HEARING NOISES COMING FROM THE REAR END. THANKFULLY THE EXHAUST DID NOT BREAK FROM THE WEIGHT OF THE SUBFRAME OR THE WHOLE REAR END WOULD HAVE FALLEN DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120858August 18, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ABOUT 4 MONTHS AGO I WAS AT A STOPLIGHT, MY ENGINE SHUT DOWN, AS IT WAS SUPPOSED TO WITH THE 'AUTO IDLE STOP' FUNCTION. IT IS SUPPOSED TO START BACK UP WHEN YOU TAKE YOUR FOOT OFF THE BRAKE, BUT THIS TIME THE CAR STALLED. IT STALLED MANY TIMES AFTER THIS AND IT WAS ALWAYS UNEXPECTED AND SCARY. I TOOK IT INTO MY DEALER ON JUNE 6, 2018 AND THEY SAID THEY COULD SEE THAT THEY COULD SEE IN THE COMPUTER THAT IT STALLED A FEW TIMES, BUT COULD NOT REPRODUCE THE PROBLEM WHILE TEST DRIVING IT. THEY DID A RESET ON THE ELECTRONICS. THAT DID NOTHING. I STALLED A WHILE AFTER I LEFT THE SHOP. I STALLED MANY MORE TIMES AFTER THAT. IT DOES HAVE AN OVERRIDE TO THIS 'AUTO IDLE STOP' SYSTEM, BUT YOU HAVE TO ALWAYS REMEMBER TO PUSH THE BUTTON AND IF I FORGOT AND THE CAR WAS IN 'AUTO IDLE STOP' MODE AND I PUSHED THE BUTTON, MANY TIMES THE CAR WOULD STALL. I NOW ALSO HAVE A PROBLEM STARTING THE CAR. WHEN I PUSH THE START BUTTON, MANY TIMES THE ENGINE WON'T START. I HAVE TO PUSH IT 3-4 TIMES TO GET IT TO START. THIS MAKES MY STALLING EVEN MORE DANGEROUS, AS IF IT WAS NOT DANGEROUS ENOUGH, BECAUSE IT WILL TAKE ME MUCH LONGER TO START THE CAR FROM A STALL. I CAN IMAGINE BEING IN SITUATIONS WHERE I WOULD HAVE TO BE ABLE TO GET OUT A SITUATION QUICKLY AND IF I STALL I WOULD NOT BE ABLE TO. IF I AM ON A FREEWAY AND STALL IN HEAVY TRAFFIC, OR STALLING ON TRAIN TRACKS IF I AM IN HEAVY TRAFFIC AND I HAPPEN TO BE THE CAR LEFT ON THE TRACKS AND CAN'T START. OR IF A CAR OR OBJECT IS HEADING TOWARDS ME AND WILL CRASH INTO ME AND I CAN AVOID IT BE SPEEDING AWAY. IF I STALL I CAN'T. HERE IS A THREAD FROM A HONDA PILOT FORUM WITH MANY OWNERS WITH THE SAME PROBLEM. HTTPS://WWW.PILOTEERS.ORG/FORUMS/114-2016-THIRD-GENERATION-PILOT/157005-ELITE-SHUTS-OFF-STOP-LIGHT.HTML NOT ONE OF THEM HAS HAD IT FIXED BY THERE REPAIR SHOP. MY CAR HAS BEEN IN THE SHOP FOR THE 2ND TIME SINCE AUGUST 8, 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120722August 17, 2018
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING NORMALLY IN ANY CONDITION THE VEHICLE WITHOUT ANY WARNING WILL MAKE A BANG NOISE, SHUDDER AND BRAKE WITHOUT APPLYING THE BRAKES. THE VSA LIGHT COMES ON AND THE VEHICLE WILL NOT FUNCTION CORRECTLY UNTIL AFTER THE CAR IS TURNED OFF AND RESTARTED. THIS HAS HAPPENED MANY TIMES. THE VSA RECALL WAS DONE YET THE VEHICLE CONTINUES TO HAVE THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120369August 16, 2018
ENGINE
TL* THE CONTACT OWNS A 2006 HONDA PILOT. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, THE VEHICLE STARTED TO DECELERATE, THE STEERING AND BRAKING ABILITY SEIZED, AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED, BUT THE LOST OF ACCELERATION CONTINUED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE CAMSHAFT POSITION SENSOR FAILED AND NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120457August 16, 2018
SERVICE BRAKES
THIS WILL BE THE 3RD TIME IN LESS THAN 80,000 MILES THAT I HAVE HAD TO HAVE THE BRAKE ROTORS AND PADS REPLACED DUE TO THE BRAKES EXCESSIVE STEERING SHAKE AT ANY SPEED. THIS CONDITION HAS TO BE DUE TO A STRUCTURAL PROBLEM WITH THE BRAKE HARDWARE MAKING IT BOTH COSTLY AND DANGEROUS. DEALERSHIP WANTS TO TAKE MY MONEY AND IGNORE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120511August 16, 2018
UNKNOWN OR OTHER
EXCESSIVE HYDROPLANE WITH STOCK TIRES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120165August 15, 2018
TRACTION CONTROL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2017 HONDA PILOT. THE CONTACT STATED THAT THE TRACTION CONTROL, ANTI-LOCK BRAKES, HILL ASSIST, VEHICLE STABILITY ASSIST, AND TRAILER STABILITY ASSIST WARNING INDICATORS ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS TAKEN TO HONDA VILLAGE (371 WASHINGTON ST, NEWTON, MA) WHERE IT WAS DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119604August 13, 2018
ELECTRICAL SYSTEM, ENGINE
THE CAR CONTINUALLY STALLS AT RED LIGHTS AND OTHER FULL STOPS AFTER THE "AUTO-SHUTOFF" ENGAGES. THE CAR FAILS TO RESTART AND RESULTS IN DANGEROUS SITUATIONS IN HIGH TRAFFIC AREAS IN THE CITY. THE CAR CAN NOT BE MOVED EASILY BECAUSE IT BECOMES COMPLETELY UNRESPONSIVE, EVEN DISABLING THE FLASHERS. IT HAS HAPPENED REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119429August 12, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING ALL WARNING LIGHTS ACTIVATED CYCLING THROUGH EACH OF THEM. THE VEHICLE LOST ALMOST ALL POWER CAUSING A VERY UNSAFE AND POTENTIALLY FATAL CONDITION. SEVERAL TRANSMISSION AND OTHER CODES WERE NOTED FOLLOWING THE INCIDENT. HONDA TECH LINE ADMITTED THAT THIS CONDITION WAS KNOWN TO THEM VERY WELL BUT REFUSES TO CORRECT THE PROBLEM UNLESS IT OCCURS REPEATEDLY. ONLINE RESEARCH SHOWS THIS IS A COMMON PROBLEM BUT DOES NOT APPEAR TO HAVE ALREADY BEEN ADDRESSED BY THE NTSB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119317August 11, 2018
ENGINE
MY HONDA PILOT 2014 HAS VIBRATION EVERY TIME I DRIVE THE CAR. I WORRY THAT IT WILL DAMAGE THE ENGINE. I THINK IT HAPPEN WHEN TRANSITION BETWEEN 3 CYLINDER AND 6 CYLINDER. DRIVING BETWEEN 30 MPH TO 60 MPH. I DON'T THINK THE VARIABLE CYLINDER MANAGEMENT (VCM) IS WORKING WELL AT ALL. HONDA PLEASE FIX THIS ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118913August 10, 2018
SUSPENSION
FRONT CONTROL ARM BUSHING IS TORN AND LEAKING FLUID. THIS WAS DISCOVERED DURING AN OIL CHANGE AT 168K MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118504August 8, 2018
UNKNOWN OR OTHER
WHEN DRIVING, THE VEHICLE JERKS FORWARD WHEN IT CHANGES SPEED OR GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115904August 6, 2018
STEERING
IT HAPPENED TO ME 3 TIMES THAT THE POWER STEERING FAILED AND BATTERY LIGHT CAME UP WHILE I DRIVE THE 2012 HONDA PILOT ON A 5INCH WATER PUDDLE. IT WAS ACTUALLY PRETTY DANGEROUS AND SCARED WHEN IT HAPPENED BECAUSE I WAS DRIVING ON THE HIGHWAY IN A RAINING CONDITION. THE STEERING WHEEL SUDDENLY LOCKED UP DUE TO THE POWER FAILURE AND IT RESUMED BY ITSELF AROUND 10 SECONDS AFTER PASSING PUDDLE. I BROUGHT IT UP TO THE DEALERSHIP AFTER THE 2ND EVENT DURING REGULAR MAINTENANCE BUT NO ISSUE WAS FOUND. THE 3RD INCIDENT HAPPENED RIGHT AFTER THE WARRANTY IS EXPIRED. I CALLED TO THE HQ AND TRY TO CREATE A CASE FOR IT BUT THEY ASKED ME TO BRING IT THE LOCAL DEALERSHIP FOR THE DIAGNOSIS AND THE CHARGE WILL BE ON THE CUSTOMER SINCE THEY DON'T HAVE ANY COMPLAINT ABOUT THIS ISSUE. THE FACT IS THAT THIS ISSUE ACTUALLY HAPPED FOR A WHILE AND MANY PEOPLE HAVE DISCUSSED ABOUT IT ONLINE AS WELL. MOST PILOT USERS DON'T KNOW BECAUSE IT ONLY HAPPENS WHEN YOU DRIVE ON A 10CM/5INCH WATER PUDDLE. I PURCHASED THIS VEHICLE WITH MY FRIEND ON THE SAME DAY FROM THE SAME DEALERSHIP. I HAVE THE 2012 PILOT AND HE HAS THE 2012 MODEL. THEY ARE 95% THE SAME AND THE SAME PROBLEM ACTUALLY HAPPENED TO HIM ONCE AS WELL. I ALSO BROUGHT UP THIS COINCIDENCE TO THE HONDA HQ CUSTOMER RELATION DEPARTMENT BUT THEY TOLD ME THAT WE HAD TO OPEN A SEPARATE TICKETS FOR IT. NOTE: THE INITIAL PROBLEM ABOUT A YEAR AFTER I PURCHASED THE VEHICLE AROUND 2013 BUT IGNORED THE PROBLEM. THE 2ND INCIDENT MIGHT HAPPEN 2 YEARS ABOUT IT AROUND 2015. THIS PROBLEM ONLY HAPPENED WHEN YOUR CAR DRIVES ON THE PUDDLE SO IT'S HARD TO FIND OUT AND DUPLICATE THE ISSUE. THE LAST EVENT HAPPENED ABOUT 5/18. THE FIRST 2 INCIDENTS WERE IN THE THE HIGHWAY AND THE LAST ONE WAS ON THE LOCAL STREET. REFERENCE: HTTPS://WWW.PILOTEERS.ORG/FORUMS/69-2003-2008-PILOT/32042-POWER-STEERING-ISSUE-WHEN-DRIVING-THROUGH-WATER-PUDDLES.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118120August 6, 2018
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I HAVE 2017 HONDA PILOT TOURING. I HAVE A REOCCURRING PROBLEM WITH THE ANTI BREAK MITIGATION SYSTEM. IT CONTINUALLY ACTIVATES IN MULTIPLE DRIVING SITUATIONS THAT DO NOT REQUIRE IT TO ACTIVATE. THIS PROBLEM OCCURS WHEN I'M DRIVING AT DIFFERENT SPEEDS, WITH AND WITHOUT THE CRUISE CONTROL IS SET, AND ON ANY TYPE OF ROAD. I HAVE TAKEN IT TO THE DEALERSHIP 5 TIMES TO HAVE THIS PROBLEM CORRECTED. THEY HAVE BEEN ABLE TO DUPLICATE THE PROBLEM. THEY HAVE TRIED TO REPAIR THIS PROBLEM 5 TIMES WITHOUT SUCCESS. THE ANTI BREAK SYSTEM CONTINUES TO ACTIVATE INCORRECTLY ON ALMOST A DAILY BASIS. THE DEALERSHIP HAS STATED THAT THERE ISN'T A PROBLEM AND THAT I CAN TURN OFF THE ANTI BREAK SYSTEM AND DRIVE MY VEHICLE WITHOUT IT. I PAID FOR THIS FEATURE AND I DO NOT THINK THAT I NEED TO TURN IT OFF AS IT IS A SAFETY FEATURE OF MY CAR. THIS IS A SERIOUS SAFETY ISSUE AND IT NEEDS TO OPERATE CORRECTLY. I ALSO HAD TO REPLACE THE FUEL INJECTION SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115755August 4, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE VEHICLE HAS STARTED JERKING WHILE ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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