Honda Pilot Complaints

9,418 consumer complaints on file.

#11361768September 29, 2020
ELECTRICAL SYSTEM
ERROR ' KEYLESS START SYSTEM PROBLEM'. IT HAS 57K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361771September 29, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2020 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V439000 (ELECTRICAL SYSTEM, BACK OVER PREVENTION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT ON SEVERAL OCCASIONS SEVERAL ELECTRICAL FUNCTIONS FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. MANSFIELD MOTOR GROUP (1493 PARK AVE W, MANSFIELD, OH 44906, (419) 529-4000) WAS CONTACTED AND FAILED TO REMEDY THE ISSUE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361860September 29, 2020
ELECTRICAL SYSTEM
AT APPRX 50K MILES (MARCH 2020), DISPLAY PANEL INTERMITTENTLY INDICATED "KEYLESS START SYSTEM PROBLEM" AND NOW (SEPT 2020) THAT ERROR CODE IS CONSTANT. FOR A FEW DAYS RECENTLY THE ERROR CODE DISAPPEARED, BUT IT CAME BACK... THE CODE SHOWS WHEN YOU START THE CAR. THE CAR DOES START EVERY TIME BUT I AM WORRYING THAT ONE DAY IT MAY NOT. I GOOGLED THE PROBLEM AND DID SOME OF THE REMEDIES (CHANGE THE FOB BATTERY, PRESS THE BRAKE FOR 30 SECS WHILE THE CAR IS ON) BUT THE ERROR CODE REMAINS. SEEMS A LOT OF OTHERS ARE HAVING THIS ISSUE. I CALLED THE LOCAL HONDA DEALERSHIP AND SPOKE WITH A SERVICE REP WHO SAID HE COMES ACROSS THE PROBLEM A FEW TIMES EVERY WEEK AND DOES REPLACE THE KEYLESS STARTER BUTTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361470September 28, 2020
ELECTRICAL SYSTEM
AFTER 4 YEARS AND 53,000 MILES, WE'RE NOW GETTING A KEYLESS START SYSTEM ERROR WHILE SHUTTING OFF OR TURNING ON THE VEHICLE WHILE STOPPED. APPARENTLY THIS IS A COMMON PROBLEM WITH THIS GENERATION PILOT AND RIDGELINE VEHICLES, ACCORDING TO VEHICLE OWNERS AT PILOTEERS.ORG, THE PROBLEM USUALLY IS A FAILING PUSH-TO-START BUTTON. SO FAR, OUR VEHICLE STARTS, BUT THE WALK-AWAY LOCKING SYSTEM NO LONGER WORKS. OTHERS HAVE REPORTED SECURITY SYSTEM ALARMS, DASHBOARD MALFUNCTION, AND A FAILURE TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361476September 28, 2020
AIR BAGS, SUSPENSION
TL* THE CONTACT OWNED A 2011 HONDA PILOT. THE CONTACT STATED THAT WHILE APPROACHING AT A STOP LIGHT SHE CAME TO A COMPLETE STOP BEHIND ANOTHER VEHICLE AS THE VEHICLE JERKED WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO THE VEHICLE IN FRONT. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE RIGHT ARM. THE OTHER VEHICLE PASSENGER SPARE TIRE ON THE JEEP DETACHED FROM THE OTHER VEHICLE AND DAMAGED THE ENGINE. A POLICE REPORT WAS MADE. THE CONTACT DROVE TO THE HOSPITAL THE NEXT DAY AND WAS TREATED FOR INJURIES. THE VEHICLE WAS TOWED BY THE POLICE TO AN INDEPENDENT SHOP WHERE IT WAS DEEMED A TOTAL LOSS BY INSURANCE COMPANY. THE DEALER WAS NOT CONTACTED OR THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11361626September 28, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CHECK ENGINE LIGHT IS ILLUMINATED ALONG WITH AWD, KEYLESS START SYSTEM, EMISSIONS SYSTEM, UPHILL START, TRAILER ASSISTANCE, ETC. HAVE HAD TWO ENGINE COILS REPLACED AND A SOFTWARE UPGRADE. THE LIGHTS GO OFF FOR A COUPLE OF DAYS AND THEN RETURN. HAVE SPENT $250 IN DIAGNOSTICS AND NOTHING IS FIXED. REPLACED BATTERIES IN BOTH KEY FOBS. I WAS TOLD BY DEALERSHIP TO REPLACE THE START/STOP BUTTON FOR $375. DEALERSHIP ALSO RECOMMENDED REPLACING FUEL INJECTORS FOR $1600.NO GUARANTEE THAT THIS WILL FIX ANY OF THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361648September 28, 2020
UNKNOWN OR OTHER
KEYLESS START SYSTEM PROBLEM ERROR MESSAGE ON DASH. WE ARE THE ORIGINAL OWNER SINCE DECEMBER 2016, THIS ISN'T COVERED BEYOND 3 YEAR WARRANTY. IT'S INTERMITTENT, SOMETIMES IT GOES AWAY AND MESSAGE COMES BACK WITHIN 24 HOURS. I DO NOT RECALL THE EXACT DATE WHEN IT FIRST OCCURS, IT IS AN ESTIMATED DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361343September 27, 2020
UNKNOWN OR OTHER
PAINT POPPING OFF TOP ABOVE WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361413September 27, 2020
ELECTRICAL SYSTEM, ENGINE
THE CAR ENGINE/BATTERY SHUTS OFF AT STOP LIGHTS AND RED LIGHTS WHEN YOU TAKE YOUR FOOT OFF THE BREAK PEDAL. THIS SAME ISSUE OCCURRED A YEAR AGO. HONDA INITIALLY TOLD US THAT THERE WAS NO ISSUE WITH THE VEHICLE AND UNTIL WE PRESSED ABOUT FINDING A KNOWN ISSUE REPORTED ONLINE THEY SAID THERE WAS NOTHING WRONG. EVENTUALLY A REGIONAL SERVICE REP WAS INVOLVED WHO SAID THE ISSUE WAS KNOWN AND WAS WITH THE BATTERY. THE BATTERY WAS REPLACED AND FOR ONE YEAR HAD BEEN OKAY UNTIL TWO WEEKS AGO WHEN SAME ISSUE BEGAN OCCURRING AGAIN. THIS IS A MAJOR SAFETY ISSUE WITH THE VEHICLE TURNING OFF. I HAVE TWO YOUNG CHILDREN I HAVE TO DRIVE AROUND AND DO NOT FEEL SAFE IN THE VEHICLE WHILE THIS IS HAPPENING. I AM NOW WAITING ON A REPEAT SERVICE VISIT ON OCTOBER 8, 2020 TO ADDRESS THE ISSUE THIS YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361217September 26, 2020
ELECTRICAL SYSTEM
THE REAR CAMERA FAILS AS A RESULT OF THE CENTER CONSOLE (INFOTAINMENT SYSTEM) SHORTING OUT. THIS ALSO CAUSES DISTRACTION WHILE DRIVING. ADDITIONALLY, THERE IS A LOUND CRACKLING AND POPPING NOISE FROM THE AUDIO SYSTEM WHICH IS RELATED TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361248September 26, 2020
ELECTRONIC STABILITY CONTROL (ESC)
WHEN STOPPED AT A BUSY INTERSECTION ON A CITY STREET, THE AUTOMATIC STOP-IDLE FUNCTION DID NOT RESTART AND MY CAR STALLED WHEN THE LIGHT TURNED GREEN. MULTIPLE WARNING LIGHTS FLASHED AT ATTEMPTS TO RESTART VEHICLE. I WAS UNABLE TO RESTART THE CAR FOR APPROXIMATELY 10 MINUTES, CAUSING A SIGNIFICANT SAFETY ISSUE, AS I HAD 3 CHILDREN IN THE CAR ON THE WAY TO SCHOOL. WE COULD HAVE EASILY BEEN REAR ENDED AS WE WERE BLOCKING TRAFFIC. THE CAR WAS TOWED TO A DEALER FOR A REPAIR. AT THIS POINT, I QUESTION THE REPAIR, AS MY CAR HAS COME CLOSE TO STALLING AGAIN 3 TIMES SINCE THIS OCCURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361117September 25, 2020
ELECTRICAL SYSTEM
MY PILOT HAS A MESSAGE THAT READS "KEYLESS START SYSTEM PROBLEM." I HAVE CHANGED THE BATTERY IN THE PHONE AND REPLACED THE PUSH BUTTON START ASSEMBLY. NOTHING HAS REMOVED THE MESSAGE. I HAVE SEARCHED HONDA PILOT FORUMS AND FOUND HUNDREDS WHO HAVE THE SAME PROBLEM. I HAVE FOUND THAT NO DEALERSHIP HAS FIXED THE PROBLEM. MOST HAVE SPENT $500 + AT DEALERSHIPS WITH NO RESULTS.MY MESSAGE STAYS ON ALL THE TIME. HONDA SHOULD FIND OUT WHAT IS WRONG AND RECALL ON EFFECTED CARS TO CORRECT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361162September 25, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
AS I PROCEED TO ACCELERATE ONTO A HIGHWAY OR ROAD MY VEHICLE IS VERY HESITANT NO MATTER HOW FAR YOU PUSH DOWN ON THE GAS PEDAL IT WILL NOT GO AND THEN ALL OF THE SUDDEN IT LURCHES ACCELERATING THE SPEED VERY FAST AS IF IT'S TRYING TO CATCH UP. THIS HAS CAUSED ME TO ALMOST I HAVE THREE ACCIDENTS NOW. I HAVE TO BE VERY CAUTIOUS WHEN ENTERING AN INTERSECTION OR PULLING ONTO A FREEWAY AS MY VEHICLE DECLINES TO ACCELERATE AS IT NEEDS TO CAUSING PEOPLE TO RUN INTO ME ALMOST. IT IS A PRETTY SIGNIFICANT DELAY FOR THE VEHICLE TO CATCH UP ON ITS OWN AND COULD BE VERY DANGEROUS FOR ANYONE. I HAVE READ SEVERAL COLUMNS WHERE CUSTOMERS WITH HONDA PILOTS HAVE EXPERIENCED THIS SAME ORDEAL AND YET IT'S HARD TO TAKE TO A DEALERSHIP AND EXPLAIN WHAT'S GOING ON AND THEN GET IN THE CAR AND IT NOT HAPPEN RIGHT AWAY BUT MY CAR DOES IT ALMOST EVERY SINGLE TIME YOU TRY TO ACCELERATE ON TO ANY ROAD. THIS SHOULD BE ADDRESSED AS SOON AS POSSIBLE BEFORE IT CAUSES A LIFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361186September 25, 2020
ELECTRICAL SYSTEM
THIS IS HAS BEEN GOING ON SINCE I BOUGHT THE CAR TWO YEARS AGO. AUDIO CONSTANTLY GOES OUT EVERYDAY. WHEN I OPEN ANY DOOR IT TURNS OFF WITH OR WITHOUT BLUETOOTH CONNECTED. THERE IS NO FUNCTION TO THE RADIO, SATELLITE RADIO BLUETOOTH NOTHING. AND THERE IS A CRACKING STATIC SOUNDS IT MAKES. SCREEN MALFUNCTIONS, GOES BLACK THAN COMES BACK BUT NO WAY TO WORK IT WITH THE TOUCHSCREEN. HAVE HAD TO HONDA DEALERS 5 TIMES AND NOTHING HAS CHANGED EVEN WITH THE RECALL DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361198September 25, 2020
SEAT BELTS
CENTER REAR SEAT BELT ENDED UP AROUND 3 YEAR OLDS NECK AND EVERYTIME HE MOVED IT GOT TIGHTER AND TIGHTER. THE SEAT BELT ANCHOR IS NOT EASY TO DETACH INCASE THIS HAPPENS.WE ENDED UP UNBUCKLING HIM AND TURNING HIS WHOLE BODY TO GET IT OFF HIS NECK. BOTH 2ND AND 3RD ROW SEATS USE THIS KIND OF ANCHOR.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11360629September 23, 2020
VEHICLE SPEED CONTROL
I WAS PULLING INTO A PARKING SPACE AT MY CHURCH WITH MY FOOT ON THE BRAKE. AS I NEARED THE END OF THE SPACE, THE CAR SUDDENLY SURGED FORWARD. IT WENT OVER THE CONCRETE BARRIER AT THE END OF THE SPACE AND CAME TO A STOP WHEN THE RIGHT FRONT TIRE HIT A TREE AND WAS KNOCKED TO A PERPENDICULAR POSITION TO THE AXLE. I BELIEVE THIS IS THE ONLY THING THAT CAUSED THE CAR TO STOP. THE AIRBAG DID NOT DEPLOY. THE CAR SURGED FORWARD ABOUT 5-6 FEET AT A HIGH RATE OF SPEED EVEN THOUGH MY FOOT WAS STILL ON THE BRAKE AND I WAS SLOWLY MOVING INTO THE PARKING SPACE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11360567September 22, 2020
ELECTRICAL SYSTEM
CAR WAS FINE ALL DAY. PARKED WITH THE ENGINE SHUT OFF FOR TWO HOURS WHOLE I WAS WAITING FOR MY KIDS. WHEN I PICKED THEM UP AND STARTED THE CAR, IT HAS A WARNING. MY 2017 HONDA PILOT ONLY HAS A LITTLE MORE THAN 38,000 MI AND NOW IT'S SAYING "KEYLESS START SYSTEM PROBLEM". I HAVE READ A LOT OF ARTICLES WITH THE 2016 AND 2017 HONDA PILOTS HAVING THE SAME PROBLEM. THE PROBLEM PERSISTS EVEN AFTER I CHANGED MY BATTERY FOR MY KEY FOB, THINKING IT COULD HAVE BEEN THE PROBLEM. I TRIED BOTH KEY FOBS, PROBLEM IS STILL THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360107September 20, 2020
ELECTRICAL SYSTEM, ENGINE
AFTER ABOUT 20 MILES OF FREEWAY DRIVING I EXITED AND STOPPED AT A STOP LIGHT. I BELIEVE MY CAR WENT INTO THE ENGINE STOP MODE WHERE IT TURNS OFF THE ENGINE TO SAVE GAS. IT DID NOT RESTART AND WOULD NOT RESTART. THE CAR TOLD ME TO PUT IT INTO PARK, SO I DID. I TOUCHED THE CAR START BUTTON AND IT WOULD NOT START IT KEPT REPORTING AN ERROR ON THE SCREEN. I PANIC'D BECAUSE MY FAMILY WAS IN THE CAR AND THE LIGHT TURNED GREEN WITH CARS COMING FROM BEHIND VERY QUICKLY I KEPT PRESSING THE BUTTON GET THE CAR TO START BUT IT WOULD NOT. IT KEPT REPORTING ERRORS. FINALLY,AFTER ABOUT 5 MINUTES, THE HONDA LOGO SHOWED ON THE SCREEN INDICATING THE CAR WAS EFFECTIVELY REBOOTING AND THE CAR STARTED AFTER THAT. THIS IS COMPLETELY UNACCEPTABLE FOR ANY CAR. RELATED: I'VE PREVIOUSLY REPORTED THAT THE CAR ENGAGES THE ENGINE STOP FEATURE FAR TOO QUICKLY, LITERALLY WITHIN A SECOND OF COMING TO A STOP, WHICH IS DANGEROUS BECAUSE YOU MAY JUST BE STOPPING QUICKLY AT A STOP SIGN OR EXIT WHERE YOU'RE REQUIRED TO STOP. THE CAR CUTS OUT AND IT TAKES 3-5 SECONDS TO GET ACCELERATION. AFTER REPORTING THIS TO HONDA DIRECTLY THEY DECLINED TO CHANGE THE FEATURE TO BE FULLY DISABABLE AND I'VE SINCE GOTTEN INTO A COUPLE OF SITUATIONS WHERE I NEED TO GO, BUT MY CAR WAS IN THE STOPPED MODE B/C I COME TO FULL STOPS AT STOP SIGNS, APPARENTLY UNLIKE HONDA'S TESTERS. THIS FEATURE IS ONLY ENABLE ON ELITE MODELS OF THE PILOT AND IS FAULTY, IT IS DANGEROUS AND NEEDS A FULL REVIEW. AS SOMEONE WHO WAS ALSO IMPACTED BY THE SATURN IGNITION SWITCH INCIDENT THIS SEEMS VERY SIMILAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359996September 19, 2020
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
CHECK FUEL CAP MESSAGE COMES ON SOMETIMES EVEN AFTER I TIGHTEN THE FUEL CAP. SOMETIMES THE MESSAGE STOPS ON ITS OWN. DON'T KNOW WHY. CHECK ENGINE LIGHT COMES ON SOMETIMES AND GOES OFF ON ITS OWN. DON'T KNOW WHY. I NOTICED THESE ALERTS WHEN THE CAR IS MOVING OR SITTING AT AN IDLE. CITY DRIVING WITH VERY LITTLE HIGHWAY DRIVING. I CHECKED HONDA WEBSITE TODAY FOR A LIST OF RECALLS ON MY VIN, BUT THE WEBSITE SAID THAT THERE WERE NOT OPEN RECALLS ON MY VEHICLE. I WONDER ABOUT THE AIRBAGS IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360006September 19, 2020
UNKNOWN OR OTHER
THE CAR IS ONLY A FEW YEARS OLD AND THE AC STOPPED WORKING WENT TO THE DEALERSHIP TO GET IT FIXED THEY SAID THE WARRANTY DOESN'T COVER IT SO I WENT TO A MECHANIC TO GET IT FIXED HE SAID HE'S GOTTEN MULTIPLE CIVICS AND PILOTS 2016 AND NEWER WITH THE SAME PROBLEM FAULTY AC SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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