Honda Pilot Complaints

9,418 consumer complaints on file.

#11428748August 11, 2021
EQUIPMENT:ELECTRICAL:INFOTAINMENT
Electronic system goes blank while driving; popping noise from speakers is distracting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428482August 10, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
The contact owns a 2019 Honda Pilot. The contact stated while reversing, the rear-view camera screen went black and the most net connection off warning message was illuminated on the screen before it went black again. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the most net connection cable needed to be replaced. The vehicle was repaired but continued to experience the failure. The contact stated that the failure was experienced several times. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V440000 (Electrical System, Back Over Prevention) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428298August 9, 2021
VEHICLE SPEED CONTROL
"SUA, Sudden Unwanted Acceleration". I was in the process of parking on the 6th floor of a parking ramp in Rochester MN, I had selected my parking slot and drove very slowly half way into my parking slot. As i was stationary about 3 meters from the front wall and getting ready to reverse for a bit in order to better align in between the white lines in my slot and before i shifted gears to reverse and while my foot was still on the brake, the vehicle experience a sudden full-speed acceleration crashing the vehicle against the wall with full force, the dashboard showed a message that the airbag malfunctioned and could not deploy. Had not there been a wall but just rails in front of my parking slot, i am afraid the vehicle would have flown from the sixth floor into the ground. The insurance company deemed the vehicle a total loss. The vehicle is still under my name but in possession of GEICO, available for inspection, but because it was a total loss i was not able to bring it to the Honda dealership where i bought it. There were no warning signs that this would happen.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11428437August 9, 2021
ENGINE
The air conditioning went out. The condenser to replace has been discontinued by almost every parts seller. Took the car to Honda and they are not sure what the problem is so they want to rebuild the entire air conditioning system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428450August 9, 2021
ENGINE
THE IDLE STOP FEATURE ENGAGED BUT THE ENGINE WOULD NOT RESTART WHEN FOOT TAKEN OFF BRAKE AT A BUSY INTERSECTION. I HAD TO CHANGE TRANSMISSION TO PARK, TURN OFF ENGINE, PUSH START BUTTON TO RESTART ENGINE. IT TOOK SEVERAL TIMES PUSHING START BUTTON BEFORE ENGINE STARTED. DELAY CAUSED TRAFFIC CONGESTION AT THE LIGHT. THIS SAME SCENARIO HAS HAPPENED AT LEAST 4 OTHER TIMES OVER THE LAST 3 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428453August 9, 2021
ENGINE
The car stalls out at traffic lights and stop signs due to a failure of the automatic idle start/stop feature. It appears this is a common issue that there is no known repair for. It creates for an unsafe driving situation when the car does not go when the light turns green. I am waiting for the day I am rear ended by someone not paying attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428339August 9, 2021
STRUCTURE
The contact owns a 2021 Honda Pilot. The contact stated while driving at high speeds, the driver's and passenger's side mirrors were shaking and vibrating which obscured the view of the driver. The vehicle was taken to the local dealer and glue was added to secure the mirrors in place. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and no further assistance was provided. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428155August 7, 2021
ENGINE
The engine auto stop/ START feature turned the car off while I was stopped at traffic light. I attempted to disable this feature by pressing the Stop/ Start button which turned the vehicle completely off. I made several attempts to start the vehicle. First, I tried pressing the start button with my foot on the break. Second, I shifted the car into park and pressed the break pedal down and then pressed the start button, still didn't start. I then opened the door and quickly closed it and repeated the last process over again and it still wouldn't start. At that time the display instructed me to press the start engine button twice. By this time the traffic light cycled once which really pissed off everyone behind me! (THIS HAS HAPPENED TO ME 2 TIMES AND TO MY WIFE 6 TIMES IN THE LAST 18 MONTHS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428196August 7, 2021
ENGINE
Idle engine-off system on several occasions has failed to restart engine while stopped during normal driving. Car remains in drive and engine stalls. Auto must be completely shut off and restarted for engine to restart. This is extremely unsafe as it has occured while stopped at lights in busy intersections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427989August 6, 2021
STRUCTURE:BODY
The contact owns a 2011 Honda Pilot. The contact stated that the paint was peeling throughout the vehicle. The contact spoke with an independent mechanic regarding the paint. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 118,000. The contact mentioned she was concerned about the long-term effects of the paint peeling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427995August 6, 2021
UNKNOWN OR OTHER
The paint of my car started chipping on the hood roof of the car and moved to the top of my car, making spots all over my car. the front chrome part of the car has started to wrinkle and is looking as it will be peeling soon as well. The radio part inside the car is also wrinkling, on top.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427939August 5, 2021
UNKNOWN OR OTHER
The Keyless Start Power Assistance Error Light keeps displaying after my auto lock feature failed. There is a forum of other 2016 Pilots of many owners experiencing the same thing. Today I found myself unable to start my car with every message failure displaying. When help arrived they found a bad battery (unsure if related or not). After only a few hours the same error message appears again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427940August 5, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
In the past 4 months, each time my Honda Pilot is stopped at a light or in slow traffic, the idle stop will engage and shut off the engine. In order for the engine to turn back on, we have to put our foot on the brake, place car in park, and push the start button to get it to start again. Each time we have taken it to the dealer or a car repair shop, they test the battery and it is fine. While we have not had an accident yet, we have come close due to cars behind us not knowing our vehicle is having an issue. The most recent time occurred in a toll booth line leaving NYC with a line of traffic behind us. Another issue we have experienced is with our fuel injector. Our Pilot was manufactured when there were known failures with fuel injectors. The fuel injector malfunctioned while driving with our three kids down a hill. The car lost power and we had to coast down a hill. Thankfully, an exit was nearby and we were able to come to a stop. Vehicle was serviced at a local dealer. Although there were know issues with fuel injectors, we still had to pay for the replacement and the vehicle's manufacturers warranty was still valid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427579August 3, 2021
Other/I am not sure
I have no idea
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427520August 2, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have a major safety complaint with Honda’s computer system. I understand that Honda works hard to make their vehicles as safe as possible. With that said, on 7/29/21 around 9:40am I was driving on a country style road. Out of no where with nothing around me but trees the auto break safety feature came one. When this occurred I was jerked forward and got whiplashed. The car went from 40mph to 0mph immediately with no reason. As someone who has had concussions in the past this immediately gave me a headache. Thank goodness no one was behind me that would have rear-ended me. This issue with the auto break system occurs a couple times a week. Sometimes the breaks don’t enact but the break warning light comes on and shakes the stirring wheel in which is extremely distracting. With this being said we have brought it up to a Honda Service Member and the response back we got was: “Oh, yeah that happens sometimes. There’s nothing we can do about it”. The car is my leased by my spouse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426977July 29, 2021
UNKNOWN OR OTHER
The vehicle makes uncontrolled loud noises. It is very intermittent and sounds like loud cracking/exploding of windshield. It sometimes startles the driver and makes the driver cringe. Leading to uncontrolled movement of steering wheel. Potential hazardous. Honda has acknowledged that there is a problem with several hundred thousand cars and done service bulletins (A19030B Version 3) and others. Our car now has been in for the same problem 7 times. Twice a specialist was working on the car in the last 22 months but the problem persists and is getting worse by the month. This is unacceptable and can lead to an accident but Honda does not want to take responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426998July 29, 2021
ENGINE
On 25 July 2021, I was in stop and go traffic on I-5 South when my start stop function on my 2017 Honda Pilot Elite failed to restart. All the lights lit up on my instrument cluster. My vehicle was unable to restart for about 1 minute as i was frantically trying to shut off my vehicle and restart it repeatedly. I was worried about a vehicle slamming into me with my family in the car. Since that day it has happened a few more times where the start stop function has failed and the engine failed to restart at traffic lights or busy intersections. Today I was able to catch it on video. If you would like me to send you the video from today, please let me know the email address. I have an appointment on Saturday but when I went by the Honda dealership today, they tested my battery and they said it was good and gave me a print out attached below.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426596July 27, 2021
ENGINE
"Idle Stop System" fails to successfully restart the engine and results in a stall. Safety is put at risk as the car becomes immobilized at a traffic intersection, red lights, middle of the highway. Anywhere that you came to a complete stop and were not able to get the vehicle to reengage. I have not yet taken the vehicle to the dealer, this issue has happened multiple times and has also been very well documented by others on the internet https://www.carproblemzoo.com/honda/pilot/car-stall-problems.php https://www.piloteers.org/threads/elite-shuts-off-at-stop-light.157005/ The vehicle has not been inspected at this time No warning lamps or symptoms appear prior. When you lift your foot off the brake pedal the vehicle stalls and you are unable to drive the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426636July 27, 2021
POWER TRAIN
Auto dashboard warning lights started and remained flashing. Transmission would not up shift - slipped into neutral - surged and jerked when up shifting This experience was repeated after pulling off the highway and attempting to reenter traffic. This was a dangerous experience as it occurred on a high speed Interstate. I took the auto to the dealer BUT they were not able to reproduce the problem and their diagnostics check could not find a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426261July 24, 2021
ENGINE
When I stop and the car has the "auto-engine shut off" turned on, when I press the button to disable the "auto-engine shut off"; the pilot completely turns off and all warning lights are thrown up on the display. I then attempt to turn on the pilot by pressing the start button and it takes a couple of attempts to restart the pilot. This has happened at stop lights, on the highway in stop and go traffic and other places as well. This has been happening for over a year. Last time Honda told us to replace the battery, even though it wasn't bad, and they weren't sure, and it still isn't fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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