Honda Pilot Complaints

1,017 consumer complaints on file.

#11680847August 15, 2025
POWER TRAIN
When attempting to smooth brake around 30mph to 20mph car downshifts and jerks forward almost causing an accident. This is a brand new car. It happens every drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680785August 14, 2025
TIRES
My 2025 Honda Pilot Black Edition came with these Bridgestone Alenza Sport A/S tires. They tramline horrendously on grooved concrete roads (most interstates where I live) to the point of being extremely dangerous. The vehicle jerks side to side to where it is throwing the vehicle off balance at highway speeds and this also causes nausea for the driver and passengers. The tires have exhibited this behavior since the vehicle was brand new and a quick google search turned up numerous reports of others experiencing the same tramlining behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680094August 12, 2025
POWER TRAIN
While driving on the highway, I heard a loud whirring noise then my vehicle started to decelerate. After continuing to push on the accelerator, an error message appeared that stated something to the effect of "move vehicle from neutral to park". I tried to put the vehicle back into drive but my car had thrown itself into neutral and would not go back into drive. Another error message came up and indicated something about the transmission and that I should pull over to safety and put the car in park (or something of that nature). I was able to pull over but the car was frozen and I could not put the car back into drive, only into park. The vehicle was towed to a dealership where I was told the car needed to have the transmission replaced and that the Carfax report showed the transmission fluid had never been changed/replaced. The car is only four years old and I have never received an error or warning on the vehicle that there was an issue with the transmission fluid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680072August 12, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving down a residential road at about 40 mph. There was no car or other obstacle in front of me, but my car suddenly slammed on the brakes. It brought the car to an abrupt stop for no reason. If a car had been behind me, they would have slammed into me. It was so abrupt, I felt like I had whiplash. It was terrifying. I had taken the car into the dealership to due to the brake pin recall just 3 days ago. They inspected and said the pin was fine. When I called them to report this experience, they said it was unrelated to the recall. I am bringing my car into them tomorrow to inspect what happened with the automatic braking system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679990August 11, 2025
UNKNOWN OR OTHER
The back glass suddenly shattered. No cause was discovered. It was not vandalism. There was no prior damage to the back glass. We were seated in the front seats. Normally, we would have had our grandchildren in the back seats closest to the glass. I looked it up on the Internet and found out that this occurrence is fairly common among Honda makes. I took pictures of the damage and filed a claim with my insurance company. No warning occurred before the glass shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679866August 11, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Honda Pilot. The contact stated that after coming to a complete stop, the START/STOP function activated and turned the vehicle off; however, while attempting to drive from the stop, the engine failed to restart. After waiting 5-10 minutes, the vehicle was able to restart and returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679671August 10, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
The foreward collision warning is too sensitive and the alert message and steering wheel shaking are distracting. Especially driving on a two lane road, the forward collision messages occurs under normal driving situations. Simply a vehicle approaching in their lane in the opposite direction triggers the warning. You get a large orange box popping up on the dash screen which diverts your attention from the road to the screen. It's an obnoxious panic message. Also, the steering wheel shakes to alert you, which startles you. I fear the mechanism could malfunction and take over steering and cause an accident. I know how to drive and I don't need the absurd "assistance". I submitted another report for the auto idle problem. These driver assist things are horrid. They don't enhance the driving experience and seem to be items that unnecessarily tack on to the cost of purchasing a vehicle. We have complained to the Honda dealer and car mechanics about these matters. Regarding Forward Collision Warning, no resolution was provided. This is an ongoing problem and so an approximate date below is not applicable. Thank you Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679668August 10, 2025
UNKNOWN OR OTHER
Problem with Auto idle stop mechanism. There was an event of no restart after the auto start/stop engaged. There have been several issues with it over time. For a while it cut out completely until we got a new car battery. Especially in the past 3 weeks the car has hesitated to start after a stop. Then, yesterday, [XXX] it failed to start creating a traffic hazard. We were at a red light and once green, I removed my foot from the brake and it would not start. Traffic was approaching behind us and it was a dangerous situation. It was stressful for me, the driver as well. After putting the car into several gears and pressing the start button twice, it eventually started. A display messages appeared only when the car would not start. I believe it said to put the car into neutral. If the car failed to start, it would have been stuck at a major intersection posing danger to ourselves and fellow drivers. Previously, when the feature stopped working, we reported the issue to our local Honda dealer and they did not offer a solution but said there are a number of factors that could cause it to not operate. We didn't mind it wasn't working because we loathe it. Later we purchased a new battery and it started working again. Also previous to [XXX], we updated the software system. We were aware that there was an update for this issue. To ensure we have the update, I checked it again, today, 8-10-2025 and our software was up to date. We (my wife and I) were so alarmed by yesterday's operation failure that we are considering getting rid of the vehicle. However, we don't want to pass the problem onto someone else. We are petitioning that this become a bulletin or recall fully covered by Honda. We see that similar 2016 to 2021 vehicles are under a bulletin. Honda is aware of the issue since 2016. 2022 Honda Pilot should be included. The software update did not resolve the issue. Please escalate from investigation phase to a mandatory Honda fix. TY! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679396August 8, 2025
SEAT BELTS
For the middle row, right passenger seat, the seat belt alert (visual and audio alert) goes off even when the passenger is properly buckled in. It is intermittent. This is a safety issue as the alert keeps beeping throughout the journey. The beeping can be very distracting when driving due to the noise, and also as it raises concern of safety. My workaround is not to use that seat (an inconvenience), or use the seat without a seatbelt buckled in (safety). Dealership dismissed it as a non-issue as they could not replicate it because the issue is intermittent. The vehicle is out of the bumper-to-bumper warranty thus discovery and fixing the issue (if there is any) will be out of my pocket. I have seen others mention this issue so it is not isolated to my car but rather to this model and year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678125August 3, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Radar camera went out shutting off all safety features lkas, power steering , collision control, power breaks etc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677980August 2, 2025
UNKNOWN OR OTHER
The USB port of connection for apple CarPlay, yes it is available for inspection. Distraction is caused from disconnection of directions while driving. Meaning directions will disconnect when in use putting others at risk No No Yes, “ to use Apple CarPlay, check the settings on your vehicle and iPhone and connect a compatible iPhone to the USB port”. Although the settings are fine and it is compatible because it connected five seconds ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677888August 1, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Twice in the past week the collision mitigation braking system engaged without reason and the vehicle suddenly braked while I was driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677820August 1, 2025
FUEL/PROPULSION SYSTEM
Dear [NHTSA or Honda Customer Service], I am submitting this complaint to raise a serious safety concern regarding the automatic engine shutoff feature in my 2023 Honda Pilot EX-L. While parked and talking to the dealer, I left my vehicle running with the air conditioning on and my older children in the back seat. Despite the key being inside the car and the engine running, the vehicle shut off automatically after approximately 30 minutes, disabling the air conditioning without any clear warning. This happened in the desert heat, creating an extremely dangerous situation for my children, who were sitting in a vehicle that quickly began to overheat. At no point were we warned by the dealer, the vehicle itself, or any documentation that this idle shutoff would activate even when occupants are inside the car. This is an unacceptable and unsafe default behavior. While I understand the intention behind the feature may be related to fuel or emissions concerns, it should never override the need for cabin cooling when passengers—especially children—are present. This feature should: •Include more prominent audible and visual warnings •Be easily disabled or extended by the driver •Be reconsidered entirely when rear seat occupancy is detected I urge the NHTSA and/or Honda to take this issue seriously and issue a recall, software update, or safety bulletin to allow owners to override or disable this idle shutoff function under safe, supervised circumstances. This is a family vehicle, and no feature should put occupants at risk of heat-related injury. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11677649July 31, 2025
SERVICE BRAKES
* The brakes failed on the car resulting in an at fault accident. The recalled was issued 3 weeks after the accident. * safety is put at risk as this resulted in a car accident because the car would not stop. It endangered the occupants of the Honda and the vehicle that was hit. *No as the recall was issued a little late, insurance had already handled the claim. * No Honda refuses to go to the car to inspect, the car is not able to be moved to the dealership *No warning messages *
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11677635July 31, 2025
AIR BAGS, LANE DEPARTURE: ASSIST, BACK OVER PREVENTION: WARNINGS
The car's steering wheel got locked out and air bags came out suddenly while car is still moving on the road and driver blocked and not able to do anything and hit the parked car on the street due to car's system malfunction. Since incident happened in the housing community area with speed 20-25 miles and not majorly hit anyone but reported to and inspected by city police inspected. This was the first time this situation happed and however, had other incidents with the car auto feature malfunction, when stop on the red signal and suddenly the card shutdown with lot of beeps. This mentioned to the service center where normally go for servicing activities like oil change etc.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11677513July 31, 2025
SUSPENSION:FRONT, WHEELS
The contact owns a 2024 Honda Pilot. The contact stated that while driving at various speeds, there was an abnormal rattling sound coming from the passenger's side front wheel. The contact stated that the sound became louder while driving over uneven pavement. The vehicle was taken to the dealer to be diagnosed but the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677420July 31, 2025
ELECTRICAL SYSTEM, ENGINE
My 2021 Honda Pilot SE FWD would not restart after the auto off/on turned my engine off at a stop light. Of course this happened at a busy intersection causing backup and an unsafe environment to get out and inspect the vehicle. The car had to be jump started by a kind individual.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677041July 29, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
7/25/2025 i was driving my wife’s pilot between 55 and 60 mph when the vehicle alerted me to several warnings and the braking system stuck at the top of the pedal not allowing the vehicle to slow in a construction zone. I was able to limp the vehicle home but the vehicle was extremely difficult to slow at red lights. The vehicle was towed from residence after sitting and the tow truck driver said the vehicle was not showing any warning signs. The dealership in paducah test drove the vehicle and did not see anything wrong with it. They subsequently checked and there was a diagnostic for brake booster failure. The vehicle has 41,000 miles on it. In addition it went to the dealership at 9,981 miles for electronic parking brake sticking and the ike dealership said there was nothing wrong. There are other reports of woners on youtube who have had this failure or similar with one member having to ditch the vehicle. I almost wrecked and hit a vehicle that slowed in front of me. The system thew error codes to include failure in electronic steering, transmission, hill descent, electronic braking, and others. I recorded the errors on the dash. This vehicle has also thrown airbag error with only a few thousand miles. The vehicle has side panels that have fallen off and and seals on the panoramic sunroof that have failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676719July 28, 2025
ENGINE, ELECTRICAL SYSTEM
Summary and Description of Incident: - Owner was driving the vehicle in traffic when the failure occurred. - While shopping, parked the vehicle, opened drivers door, manually pressed inside door lock on driver's door, closed door. While walking away, the car began to beep. Returned to the car, unlocked the car with the remote key, opened the driver's door, closed the driver's door, and locked with the remote key button. Proceeded back to the shopping center. - Returned to the car 3 hours later, entered the vehicle, put on seat belt and started car. All instrument panel lights come on and stayed on. This looked strange, so the car was shut off, and restarted. Instrument panel appeared normal and departed shopping center to return home. - While traveling with the flow of traffic in the center lane of 3 travel lanes, the vehicles engine died while at road speed (45-50 mph). Applied the brake and kept in the center lane coming to a complete stop (brake and power steering stiff as happens when motor is not running). The center lane traffic behind also slowed to a stop, remaining in the center lane. Once stopped, transmission put into park, pressed stop button to turn off, pressed again to restart vehicle, transmission put into drive and proceeded to drive, cautiously coming up to driving speed. - Travelled 0.3 mile and vehicle engine died a second time. Same scenario as before with stiff steering, stiff brakes, staying in center lane, stopping, putting in park, stop, restart, putting into drive and proceeding to drive. Traffic behind did not stop, they moved either left or right to go around. They did not appear to slow down while passing. - Travelled 0.1 mile and vehicle engine died a third time. Same scenario as both incidents before, with traffic behind not stopping and going left or right. - Proceeded to drive home and made dealer appt. 2 visits. Weeks in shop, no repair completed, stated "nothing more can be done". Same response from manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676312July 25, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The auto idle stop caused my Pilot to not restart as I was taking my foot off the brake turning left on a busy road. I had to be towed as my car would not start. The Honda repair center said there is an Engineering Request ([XXX]) trying to gather information about the issue, but no fix other than having to turn off the feature every time I restart the car. I am now extremely concerned about my safety and others because if I forget to turn off this feature, my car could unexpectedly now stop working and I could immediately be put in an unsafe situation. Honda said they can’t automatically turn off the feature. They have shifted this responsibility to the driver of the car. This is not right and they don’t seem to care when I call 1-800-880-1072. All they said is it your responsibility to turn off the feature each time you get in the car rather than give me options. I asked repeatedly if I were to forget and my car won’t restart after an auto idle stop, what can I do. Could not answer other than I need to be mindful before putting the car in drive. This is so wrong, I could come up with several scenarios now my car could cause me danger and others if it stalled suddenly in a heavy traffic area. What are my option? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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