Honda Pilot Complaints

9,418 consumer complaints on file.

#11449070January 27, 2022
ELECTRICAL SYSTEM
Since new, the audio/navigation system has repeatedly turned off and on, had crackling noises emitted from the speakers and issues system warnings. I retuned my first Pilot for the same issues and now this Pilot is demonstrating the same issues. I have had the vehicle at the dealer several times and they just say that it’s common with this vehicle model and the Passport with navigation systems. HONDA national service does not return calls and this issue is noted on many HONDA forums. This condition is unacceptable and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449116January 27, 2022
ENGINE, ELECTRICAL SYSTEM
This is a random issue that has now happened 3 times in the past couple of months. When the auto idle system is engaged and going to restart, the car stalls. You are stuck in an intersection, at a light, etc. You then have to figure out how to restart the car, which isn't easy, the start button has to be pushed multiple times as you are trying not to panic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449018January 26, 2022
SEATS
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 18V221000 (Seats) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448791January 25, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The adaptive cruise control doesnt pick up a vehicle in my lane but a vehicle to either side of me and brakes hard. Also the automatic emergency braking will pick up vehicles in the opposite lane going past me and brake hard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448728January 24, 2022
ENGINE
The engine to my vehicle has just over 108,000 miles and the rod bearings have shown signs of failure according to the dealership my car was taken to for diagnostic tests. The dealership has advised the engine had oil starvation. The car is regularly serviced at the dealership I originally purchased from. My safety and the safety of my family was at risk because the engine rods could have blown through the block and possibly explode into the cabin of the vehicle if we continued driving. The vehicle did not indicate any signs of oil starvation through the onboard diagnostic. The vehicle is still at the dealership pending further inspection at the original dealership that I purchased from. There was no indicator on the cluster to indicate otherwise for low oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448684January 24, 2022
SEATS
There is loud clicking from the driver's power seat while attempting to adjust the height of the seat. The height of the seat cannot be adjusted, which inhibits the driver's ability to see things in front of and around the vehicle. The vehicle was inspected by a Honda dealership. The dealership said that the entire seat must be replaced at a cost of $2600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448719January 24, 2022
SERVICE BRAKES
SUV(Honda Pilot 2022) continues to brake. and lose power after brake pedal has been released causing unsafe and un controlled stopping. ( No warning lights or errors ) We have almost been rear ended do to this. Taken back to dealer to repair after only 200 miles on SUV. Dealer replaced antilock brake module. After repairs SUV seemed to brake normally for about one week then started doing the same thing again but way worse, to the point we didnt think we could make it home. The sticking brakes, loss of power to the SUV got so bad that it was unsafe to operate and was towed to the dealer awaiting another repair...in shop now two times with less then 500 miles for same exact safety issue. This braking issue could possibly cause serious accidents if not remedied soon. Hearing stories other 2022 Hondas are dealing with this issue as well....hoping no one gets seriously hurt if issue is left unaddressed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448434January 22, 2022
ELECTRICAL SYSTEM
Stopped and put the car in park and the entire vehicle shut completely down. No electrical power. Wouldn't start up again. Took about 3-5 minutes before I could restart it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448254January 20, 2022
ELECTRICAL SYSTEM
When the vehicle is off, there's a clicking sound and the dashboard turns off and on randomly as if it's possessed. Also, the air bag lights go on. It does this even when the car is completely off. The keyless remote problem also lights up even though this was repaired last year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448077January 19, 2022
VISIBILITY/WIPER
The rear hatch glass and gasket blew out when the rear side door was opened then shut (in cold weather-approx. 24 degrees F). If this had happened while the vehicle was in motion, it could pose a safety concern. Believe this failure was caused by a faulty component or an assembly error at the factory. Although Honda says this failure could be due to a pre-existing rock chip, this is highly unlikely since this is not the windshield, but the rear hatch glass. Consumer stated now appears the window failure may have been due to vandalism and the initial damage could have been concealed by a layer of frost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447919January 18, 2022
VISIBILITY/WIPER
Driver side vehicle outside rear view mirror has separated from its' underlying mounting plate, while still being attached by a heating wire connected to the back surface of the mirror. Therefore it has been vibrating such that rearward visibility has been severely compromised and places both us and others at risk. It has now separated to the point that it is pulling out the wire and without tape will hang off it's housing. We have brought this issue to the attention of Hertrich Honda of Easton Md. as well as Honda. We are told by the dealer that this is a common issue on the Pilot and other models and that Honda has not provided a fix for the problem. In fact we are told by the dealer that there are no replacement components or mirrors available to fix the problem. Honda indicates that they are not aware of the problem. We have been addressing this problem with the dealer for over five months with no resolution. At this time the passenger side mirror is also vibrating severely but to our knowledge has not separated completely from the housing. We believe that this situation is very dangerous and seem not to be making progress in finding an acceptable resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447724January 17, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I drove our Honda Pilot during a moderate snow storm. The collision avoidance system repeatedly recognized the snow as a vehicle and repeatedly applied the brakes at highway speed in heavy traffic. It happened from Davenport, IA to Des Moines, IA on 14 Jan 22. It also repeatedly tried to steer because the lane keeper assist kept malfunctioning. On Sunday 16 Jan 22 we returned from Des Moines to Davenport and it repeatedly happened again. On Sunday the roads were clear and there wasn't any precipitation in the air. I washed the windshield and wiped off the sensor panel but it didn't stop. The Honda dealer in Moline, IL told me that there was nothing they could do. They said that happens in snow and rain and that I should wash the vehicle. The vehicle is malfunctioning and dangerous. It randomly applies the brakes and tries to steer itself at highway speed if there is any obstruction to the sensors. I had to fight the steering wheel to keep it on the road when driving down the middle of the lane. Having the car applying the brakes randomly at highway speed is also incredibly dangerous. I can't control how close semi trucks follow and several almost rear ended me. They also got very upset because they thought I was doing it on purpose. I can't wash the vehicle every time it snows or pull over every time it rains hard. The dealers suggestions are not practical. The malfunctioning lane keeper assist and automatic breaking on this vehicle is an accident waiting to happen. Or it's already happened and isn't getting the credit it deserves. The lane keeper assist and automatic breaking also can't be turned off, and shouldn't have to be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447785January 17, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
Having Crackling noise coming from the front dash of my car which interferes with the radio and the screen of my radio. Seems to be the electrical problem but if it’s shutting down the radio it’s possible that it could totally shut down my car while driving . It has become a safety issue. Break problem getting a pop/clicking noise in the front left & right tire has been put in shop 5 time never fixed.. they keep adding lubricant still have the same problem.. another safety hazard..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447788January 17, 2022
AIR BAGS
Airbag light came ON at 45,000 miles approximately. Took the vehicle to dealership paid for a diagnosis just to be told that it is out of warranty that if I want it fixed had to pay out of pocket $531.69 for SRS unit, plus $1398.98 for a Seat Frame, plus $980.75 for Labor. I just got very surprised that the airbags (a safety feature) is part of the limited warranty. Since when the airbags apparently get worn out with mileage??? It is a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447644January 16, 2022
ENGINE
We just bought a 2016 Pilot that has the auto stop/start idle feature a week ago. It has already stalled twice- once in a drive thru and once at a light. It was really scary both times - the engine shuts completely off and I had to put it in park & restart the engine. It took a few tries to restart it. I have 2 little girls and this seems really unsafe. I looked it up and found several other reports of this happening, but was surprised to find no official recall yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447349January 13, 2022
ENGINE, UNKNOWN OR OTHER
My 2016 honda pilot has been experiencing a problem with the auto idle stop (AIS) feature. Randomly when the AIS engages the vehicle will shut off completely and switch to neutral. It displays a message to put in park and apply brake and press start. This does not always work and can take several attempts to restart the vehicle. This happens when in the middle of the road in traffic making it very hazardous. This has occurred more than 20 times over the past 4 years. I have had the battery replaced 3 times, yet the problem continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446934January 10, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
We own a 2019 Honda Pilot Touring (VIN [XXX]). We purchased our vehicle from Checkered Flag Honda in Norfolk, Virginia in June 2019. This vehicle has 32,096 and is still under the factory bumper to bumper warranty. We have been experiencing an issue with the systems Auto-Start Stop feature. The vehicle's engine stops at a red light, and when we release the brake, on numerous occasions the vehicle fails to restart the engine and stalls in the middle of the road. This has happened more than 15 times since we have owned the vehicle and puts us in an unsafe situation. We took our vehicle in for service at Checkered Flag on 08/12/2021 and explained the problem we were having to the service technicians. During that visit, they were not able to duplicate our engine stalling issue (see service record attached). Since 08/2021, this issue has continued to occur 6-8 times since August. The engine attempts to restart itself after letting off the brake or after a set period of time, however after attempting to crank the engine, the car beeps and has to be restarted manually. When attempting to restart the car manually, the car will not start the next 2-3 attempts, and will eventually restart after multiple presses of the engine start button. This is extremely unsafe as we are not able to move the vehicle, sometimes for a few minutes. According to the service records, the technicians performed a battery check, and the battery was fine. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446492January 6, 2022
ENGINE
When I drove back from Atlanta airport on highway I-85 on December 27, 2021, the car started shaking and check engine light was flashing. It was very dangerous on the highway. I immediately drove to nearest Gwinnett place Honda. The dealer found the second cylinder misfired and replaced piston rings 1-3.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445959January 3, 2022
ELECTRICAL SYSTEM
Head unit has supposedly been "fixed" already, still losing all electronics, black out screen, loud and startling popping noises. Been asking Honda to fix for months, assigned a case, they just do not seem to care and now vehicle is undrivable due to loud, startling sound that may cause an accident, as well as not knowing if any of the safety electronics are working or not. It almost sounds like shorting out and that means possibility of electrical fire. Honda is dragging their feet doing ANYTHING on this obviously as this has been going on for months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446047January 3, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Throughout last trip I noticed the transmission would make jerking shifts. While on the interstate during a pass travelling at 73 Mph the transmission down shifted and made a loud banging sound, engine lost power but was revving high, I could not accelerate to get away from surrounding traffic. A transmission error come up as I maneuvered the vehicle out of the road to avoid being hit by other vehicles. The AWD error came one and later an emissions error. Once the car was out of the road safely I was able to engage the e-brake then put it into neutral then park. AWD and emissions error remained on. After a minute turn car off then on, emissions error remained on and the car could operate. This scared the family as we could have been rare ended in traffic. Honda dealership in my town could not diagnose the issue. This is the second time this has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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