Honda Pilot Complaints

9,418 consumer complaints on file.

#11453821February 24, 2022
LATCHES/LOCKS/LINKAGES, STRUCTURE
The contact owns a 2018 Honda Pilot. The contact stated while driving at an undisclosed speed, the hood was vibrating. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The vehicle was taken to the local dealer who stated the vehicle was working as designed. The vehicle was not diagnosed or repaired. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but no further assistance was provided. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453829February 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Just saw the article concerning the automatic braking in Honda CR-V's and Accords. Since purchasing my 2018 Pilot, in September 2018, this has occurred multiple times. While driving "Brake" will flash on my dash screen and a momentary braking action, along with a shimmy in the steering wheel will occur. I have never had a complete stop happen. I went to my local Honda dealers in Modesto and Stockton, CA. Spoke to their service personnel and they both had no idea what might cause this to happen. I then called Honda customer service and they hadn't heard of this problem. After it happened a few more times I called them again. I voiced my concerns of it happening and causing me to be involved in an accident. Laura, the rep I spoke to, gave me a case number (09698440) to reference should I call again. She could provide no explanation for this happening. This does not happen on a regular basis. I can go for long periods of time and nothing will happen. Then it can happen multiple times in a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453862February 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The automatic emergency braking system will sometimes just start flashing as if there is an object in front of me. There are no objects in front of me and it would flash. There has been 2 occasions where the vehicle would slam on the brakes and then release even though no objects are on the road. This has happened at least 10 times where the warning would flash. Also, the adaptive cruise control would slam on the brakes even though we are following at a safe distance. Of all the times I have used the ACC, the car would slam on the brakes 80% of the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453866February 24, 2022
SERVICE BRAKES, SERVICE BRAKES, AIR:ANTILOCK
The contact owns a 2009 Honda Pilot. The contact stated that while his wife was driving at 45 MPH, the brake pedal failed to operate as needed upon depression as his wife crashed a vehicle that stopped at the light. The airbags deployed upon impact. The driver of the other vehicle was taken to a local hospital by ambulance; her injuries were unknown. The contact took his wife to the hospital after the accident where she was treated for neck and back pain. A police report was filed. The vehicle was towed to an independent tow yard where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be diagnosed and remained in the possession of the independent mechanic. The failure mileage was approximately 120,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11453920February 24, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When driving my Honda Pilot the Automatic Emergency Braking system has engaged multiple times (3-4 times with me, and once with my husband driving) in the middle of driving with there was no reason for the braking to occur - Meaning there were times when no cars were even in front of me. When this happens the orange BRAKE warning shows up on my dashboard advising "BRAKE" and my car jolts forward to strongly break. There has not been a recall on this issue, therefore, there has not inspection on my car specific to this issue. When this occurs it causes extreme panic on unawareness of what is going on. There is a threat of a crash behind me, especially when driving on roads 55 MPH, when the car all of a sudden out of nowhere comes to almost a complete stop. Also, it extremely distracts me due to the suddenness of this issue without any perceived warning. Therefore, I quickly try to understand if I do need to swerve or figure out how to quickly speed up after it brakes so no cars hit me from behind. Then it takes me awhile to calm down and understand what happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453771February 24, 2022
ENGINE, SERVICE BRAKES
atomic breaking systems kicks on almost caused accident 2 times, and the engine shot off while driving, please investigate before death happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453937February 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
automatic brakes happened a couple time on highway for no reason. happened most in carpool lane and curve freeways
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453811February 24, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My car has had the automatic emergency braking system kick in randomly at least 6 times since I bought it. No cars in front of me, nothing on the shoulder next to me. Twice when a car was in opposite direction lane but nowhere near the center line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453319February 21, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Unpredictably when my auto idle is engaged my vehicle will stall, resulting in me being unable to move my vehicle without forcing a prompted restart.This occurs at very random times to include when I am stopped at a stop light, waiting in a drive-thru line, in traffic, or any additional times when the auto idle engages. This is very dangerous because it results in my vehicle being an unexpected stalled obstacle for all participants on the road. The vehicle has been inspected and the engine start/stop button has been replaced twice. Unknown if there were any warning laps messages or other symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453093February 20, 2022
ENGINE, UNKNOWN OR OTHER
The engine turned off and the car went in to neutral gear while sitting at a stoplight. This happened 2x in 1 day. The first time, the car was in the "auto engine idle" mode and the second time I had disabled the feature so it was at a regular idle. The dash said the car was in accessory mode and to push the brake and start the car. I had to shift to park to be able to restart the car. I had cars behind me honking the horn and was afraid I was going to be rear ended at the stoplight by the driver behind me. This is definitely a safety hazard!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452809February 18, 2022
STRUCTURE
The contact owns a 2003 Honda Pilot. The contact stated while driving approximately 40 MPH, the rear axle separated from the vehicle. The vehicle was towed to a local mechanic where it was diagnosed with needing the subframe replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 209,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452690February 18, 2022
POWER TRAIN
The contact owns a 2016 Honda Pilot. The contact stated while driving 10 MPH and depressing the accelerator pedal, the vehicle started jerking. The contact stated the gears reverse, neutral, and drive lights were changing independently however, the vehicle continued to move forward. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that 2 days later, he experienced the failure again. The contact took the vehicle back to the local dealer who was unable to duplicate the failure. The contact stated he continued to experience the failure. The contact took the vehicle for the third time to the local dealer, where it was diagnosed with needing to change the transmission oil. The vehicle was repaired but continued to experience the failure after 6-8 months. The contact took the vehicle back to the local dealer, where it was diagnosed with needing an unknown sensor to be replaced. The vehicle was repaired but continued to experience the failure. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452191February 16, 2022
ENGINE, POWER TRAIN
Engine misfires randomly causing car to go into limp mode. Car was unable to go pass 40 mph on while trying to merge highway. It was very dangerous and scary as cars came very close to my bumper. Honda is aware of an injector issue and has extended the warranty, but this should be a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452259February 16, 2022
ELECTRICAL SYSTEM
The infotainment system makes a popping/crackling sound. The dash display and infotainment display flickers on and off at times. This condition makes impedes the use of the the user controls and feedback systems. The vehicle went in for service on October 15, 2021 to have a technical service bulletin update implemented. The vehicle started exhibiting the issue again on February 9, 2022 in a much more extreme and severe way. It went back for service on February 15, 2022 to have the original work "inspected". The dealer said everything was fine and did nothing. Honda as implemented a couple of Technical Service Bulletins, but no permanent fix has been implemented. The dealer mentioned that they apply this TSB to approximately 2 Pilots per day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452321February 16, 2022
ENGINE
It’s happened a few times now, but at a stop sign or light the auto shut off will kick on, and the. The engine will shut off and not turn back on. I was just stuck blocking traffic when my car refusing to restart after the idle shut off. It’s very dangerous. It took serval tries to get my car to restart and I was very panicked someone would hit me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452332February 16, 2022
UNKNOWN OR OTHER
The battery to my pilot failed with either no warning or previous misdiagnosis by two different Honda dealerships. The part is no longer available as I returned it for a core charge. I'm not sure if there are codes in my vehicle that could be retrieved. On Saturday February 12, I was driving my wife and two children in the vehicle ages 3 and 5. The vehicle was stopped at one stoplight, the engine shut-off as part of the auto start/stop and when it did the auto restart the infotainment glitched. It had been doing that off and on for a while and the dealers assured me my battery was fine on multiple service visits. We had to stop at another stoplight and the vehicle shut-off and would not re-start. I called a tow service hoping that they could jump start the vehicle. It would not start and they had to tow the car. I've had my vehicle for 2.5 years and 38,500 miles. I am very disappointed that a vehicle this new would leave me stranded in the middle of the road. I have been taking it to 2 different dealers for service. First Jay Wolfe Honda where I purchased the vehicle and more recently Olathe Honda. I have had both of them check the battery in 2021. Both indicated that the battery was fine. I went back to Olathe Honda today as I had discussed the factory battery with them. I have a service report from September of 2021 that indicates they checked the battery and to see the attached test results. I asked them to see the test results and they indicated that they don't typically attach them because they are printed on thermo paper. The service report indicated the battery was fine. If it wasn't fine, it would have been covered under warranty at this point. There is not a record of what the battery tests truly indicated in September.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452304February 16, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Our Pilot is brand new - we started noticing popping and cracking sounds from the dashboard. It is pretty loud. We thought it was possibly the radio but it continues with the radio off. We thought it was the dashboard contracting/expanding but it happens in all weather. It has become increasing loud and consistent and now any sounds from the stereo, regardless of input, skip and glitch and we turn it off and the popping and cracking sound continues seemingly from the speakers. We took it to the dealership for repair but they said they can't repair it. This is not acceptable for a new car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451808February 14, 2022
UNKNOWN OR OTHER
I exited the freeway and was stop at the light at the off ramp. When the light turned green, I accelerated but the car died. The steering wheel was completely locked up. There was no power and I couldn’t even activate the hazard button. I couldn’t restart the car until several minutes later. This is an ongoing issue. This happens once every several months. I’ve reached out to Honda on several occasions but they couldn’t resolved it. They ran diagnostics but no error code would pop up and since they couldn’t duplicate the problem, they couldn’t fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451958February 14, 2022
AIR BAGS
The contact owns a 2011 Honda Pilot. The contact stated that upon starting the vehicle, the driver’s side airbag warning light was illuminated on the instrument panel. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451655February 12, 2022
ELECTRICAL SYSTEM
It shows keyless start system problem. Car has 61500 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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