Honda Pilot Complaints

9,418 consumer complaints on file.

#11451347February 10, 2022
UNKNOWN OR OTHER
After the automatic engine start/stop feature turns on "stops at a traffic light", the car does not restart and the car requires repeated pushes on the start/stop engine button to restart. The battery has been checked and it is in good condition. The dealer is unable to replicate the issue as it happens intermittently. It has occurred a number of times,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451364February 10, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Our 2016 Honda Pilot recently had dash panel flickering, relays clicking and alarm going off after car was locked up. Reading more about this issue, it seems that a lot of people with the same year 2016 Honda Pilot were having the same issue. Reference this website link -- https://www.piloteers.org/threads/2016-pilot-electrical-issue-possible-keyless-control-unit-panel-relays-flicker-alarm-goes-off-unexpectedly.169315/page-2. Unfortunately, the manufacturing has failed to communicate this to the public, and we had to let our autobody Honda dealership about this widespread issue. A resolution that was explained by some on this website was replacing the keyless control unit, which by the way is on a nationwide backorder. Which is peculiar? This is apparently an issue with this specific model year, and Honda not addressing the issue is a problem. The customer shouldn't bear the responsibility of paying for this electrical or component issue with their vehicle. It seems like this could be a potential safety issue too, if for some reason this affects the computer system of the vehicle. It definitely is not safe, as the alarm is triggered for no reason when the doors are locked! That is an insurance issue, if you can't lock your vehicle because of threat of it being stolen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451395February 10, 2022
POWER TRAIN
Two incidents occurred: 1) On 12-6-21, while travelling in the high speed lane, my wife's car shut down causing her to become stranded on the side of the highway. The first system report from the incident can be found attached as indicated permanent transmission codes of P0716 and P0700. Our body shop consulted with a Honda dealership, neither could pinpoint the issue, but they were able to get the car running. 2) On 1-21-21, at a stop light, the car shut down and ran through all the error codes on the dash . My wife was able to turn car on, but could only put it into neutral. The second system report indicated permanent transmission codes of P0730, P07A6, P190B, P286D and temporary transmission codes of P0730, P07A2, P07A6. My wife discovered a thread of comments about others who experienced the issue and they said a new battery fixed the issue. A new battery was put in the car but it only drove in reverse. Our body shop consulted with the same Honda Dealership discovered Honda Service bulletin 19-004, which mentioned a transmission software issue, much like my wife experienced the first time, not the second time. Our body shop indicated the only fix would be a new transmission, which was confirmed by a Honda Dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451227February 9, 2022
ENGINE, POWER TRAIN
Intermittently when starting my vehicle while seated or using the factory remote start, the vehicle will move/drive forward up to several inches. I took videos of this and have taken it to the Honda dealer 3 separate times. The most recent time, they told me it was acceptable and that Honda says it can move up to 5” and be within acceptable tolerances. This is very unsafe due to my vehicle moving when unoccupied and with the parking brake set. The problem was confirmed and reproduced by the dealer. When I voiced my concern about the safety aspect, I was told that there should be nothing within 4’ of my vehicle. I feel unsafe to park my vehicle because I can’t control how close someone parks in front of me. I feel unsafe to park in my garage because I don’t want my car to drive forward and hit my property. I don’t want my daughter any where near my car when I am simply starting it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450957February 8, 2022
ELECTRICAL SYSTEM, ENGINE
The auto engine idle "feature" automatically shuts the engine off when the car comes to a stop. This "feature" is supposed to improve gas mileage, however, I believe it is very dangerous. This "feature" has caused my vehicle to stall numerous times in stop and go traffic, requiring me to completely stop the vehicle, place it in park, and then restart the vehicle. This sequence has created several scary and dangerous situations where I was completely stopped on a busy freeway. This "feature' WILL cause accidents if it has not already caused them. This feature currently cannot be permanently disabled. It must be disabled manually every time I drive the car. I have also contacted Honda directly to notify them of this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450663February 6, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The Auto-Idle feature will unexpectedly over-engage while coming to a stop and the entire vehicle will shut off. I am unable to shift, steer, etc. It will also completely shut the engine down when at a complete stop. To be clear, this is not the normal auto-idle. When the full engine disengage happens, the entire vehicle loses power and the dash flashes. The vehicle states, "put into P". Once in "P" for park, the vehicle still will not restart. It is as if the vehicle has to "reset" itself. It has taken upwards of 4 minutes for the vehicle to restart. This has happened on a highway during construction traffic, approaching a stop sign, slowing at a red light on multiple occasions. I have almost been rear-ended as a result on mutiple occasions. I am not even able to put the vehicle in Neutral to move it to a safe spot. Honda informed me that I "just need to disengage this feature each and every time I start the vehicle" . That is not the solution. This feature should be permanently disabled by Honda. Immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450646February 6, 2022
VISIBILITY/WIPER
The entire rear windshield compeltely failed on us. Last night (02/06/21) when we we turned on our NEW 2021 Pilot and started exiting the garage, the rear windshield forcefully exploded! The ENTIRE windshield shattered to pieces. It seemed like someone shot at our windshield but no one was outside. The windshield was never cracked before either, it was a new car! There were kids in the back and it was a HUGE SAFTEY HAZARD. The glass pieces were everywhere. This couldve happened on the road as well but thankfully we were in the garage. This is totally unacceptable for a new car and surely there was a defect in the tampered glass developed hy Honda in the first place. We have done a previous service with Honda and Honda told us all is good. Honda must answer for this since this was a very dangerous situation and traumatizing for my kids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450345February 4, 2022
ENGINE
The contact owns a 2019 Honda Pilot. The contact stated that vehicle was equipped with the START/STOP feature; while at a stop, after releasing the brake pedal the vehicle stalled. The contact had to place the vehicle in park and restart vehicle. The heated seat on the driver side failed to produce heat. Additionally, while traveling at high speeds the vehicle stalled and was slow to restart. The vehicle was taken to the local dealer on several occasions where it was diagnosed, and the contact was informed that a rodent had chewed through the wires. The contact was also informed that the battery needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The approximate failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450223February 3, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2015 Honda Pilot. The contact stated that while driving approximately 70 MPH, a sudden booming noise was heard, and the driver noticed that the sunroof had exploded causing the fractured glass to enter the cabin of the vehicle. No injuries were reported. The cause of the failure was not determined. A police report was later taken regarding the failure. The manufacturer and local dealer were not notified of the failure. The approximate failure mileage was 85,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449877February 2, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
My Honda often displays the brakes warning and on rear occasion apply brake in response to oncoming traffic on two-lane roads. I already went with onboard camera recalibration at one of the safe glass location but this problem persist on narrow two-lane roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449998February 2, 2022
ELECTRICAL SYSTEM
We are new with this vehicle and a couple times now we couldn’t open the drivers door to get out. When you put the car in gear it auto locks which it should. But however after parking and shutting the car off the drivers door wouldn’t unlock. My wife even got out went are to try and open it and it wouldn’t open but after several try’s and panicking it finally opened. Now this has happened a couple times already. I keep checking for a recall on this cause I pray there is never an emergency/accident and I can’t exit the car and being elderly I can’t climb over the console to get to another door. Cause it’s only happens to the drivers door only. I did just get a recall in the mail today for the hood which I will take care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449723February 1, 2022
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
KEEP GETTING MISFIRES HAD MECHANIC REPLACE COILS & PLUGS BUT STILL GETTING OBD CODES FOR MISFIRES OF CYLINDERS WHY ?? ALSO KEEPS JERKING & I NOR A MECHANIC DO NOT KNOW WHY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449727February 1, 2022
UNKNOWN OR OTHER
Nudged bottom of keychain when driving on highway. Heard click and key moved from on position to lock position while in motion. Lost power and came to full stop. Turned on hazard lights. Was able to turn on ignition on first attempt. Later, was not able to reproduce symptom at full stop. Needed to press key into steering column in order to switch from on to lock
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449760February 1, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Honda Pilot. The contact received notification of NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The contact took the vehicle to the local dealer and had recall repair completed. The contact stated while driving 70 MPH, the hood was still vibrating and seemed as if it would open inadvertently. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449785February 1, 2022
ELECTRICAL SYSTEM
The contact owns a 2018 Honda Pilot. The contact stated while driving 55 MPH, the keyless control module unit would shut off. The contact stated no warning light was illuminated. The contact was able to drive to her residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the keyless control module unit to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was 60,372.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449823February 1, 2022
UNKNOWN OR OTHER
--What component or system failed or malfunctioned, and is it available for inspection upon request? P0302 HONDA Code - Cylinder Number 2 Misfire Detected is the error. The vehicle is available for inspection upon request Also, the; "VTM-4", stability, and "check engine" lights are all flashing --How was your safety or the safety of others put at risk? Car will NOT exceed 20 mph and it shakes. With young kids in the car, this issue is extremely unpredictable and has occurred several times resulting in us having to pay out of pocket for a clear manufacturer defect. We've had to take the car to the mechanic 4 times in the last 3 years -- service records can be provided. --Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. There is a recall for the 2009-2013 models, but we have the 2014 and have been told by everyone (except the dealer) that this issue/year (2014) should be included in the recall. --Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, as noted above, the following warning lamps lit... "VTM-4", stability, and "check engine" lights are all flashing THE CONSUMER STATED THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449359January 29, 2022
ELECTRICAL SYSTEM
It appears the Power Control Module is failing on this vehicle. Honda should recall this part. Basically, it goes off automatically. The alarm will go off at random times, which I actually had to disable, as it would wake us and our neighbors up at all times throughout the night. The dashboard lights up and blinks randomly. You can hear clicking sounds. A lot of people online who have had the same issue report that replacing the Power Control Module is the only fix. They have tried replacing the battery, the ignition switch and other parts to avail. This first happened about 6-months ago. I also recorded the issue that is happening, but the below evidence upload will not accept video. Please let me know if you want me to provide the video.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449404January 29, 2022
FUEL/PROPULSION SYSTEM
There is a strong smell of gasoline inside the cabin. It is very intermittent, but seems to happen most after it is warm and is restarted after sitting less than 1 hour like going in somewhere to shop or eat. Other times it has happened in the summer when idling the car with the air conditioning running for 10-15 minutes. It is not an exhaust smell, but unburnt gasoline. The dealer smelled it when I dropped it off, but couldn't find anything wrong. It has been happening for over a year. After several months we got a check engine light, it was an issue with the evaporative canister. An $1,100 repair was made outside of warranty. We hoped this would at least fix the issue. It did not fix it. The smell happens regardless of gas tank level and is not from over filling the tank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449409January 29, 2022
ELECTRICAL SYSTEM
To Whom It May Concern: I writing in regards to a possible defect with my 2018 Honda Pilot. It is having internal electrical issues stated by the dealership and needs a keyless control module unit replaced. However, my car has been in the dealership since November 15, 2021 due to Honda not being able to get the part needed to repair. American Honda has failed to remedy the defect in my vehicle within a reasonable time period. Can someone please assist me on how I rectify this situation. Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449245January 28, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I was driving and a LOUD cracking popping noise started coming from the dash. The stereo went dead and the instrument panel went dead. I was startled at the noise and almost lost control of the car. I can’t see my speed or other functions of the car. Honda has no permanent fix for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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