Honda Pilot Complaints

9,418 consumer complaints on file.

#11458848March 29, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2003 Honda Pilot. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before accelerating. The vehicle was taken to an independent mechanic and the catalytic convertor was replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458868March 29, 2022
LATCHES/LOCKS/LINKAGES, STRUCTURE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but informed the contact to have the vehicle shipped by barge to a dealer in Honolulu for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458657March 28, 2022
AIR BAGS
I was driving on highway and hit a deer going approximately 45mph. Significant front end damage. Airbags attempted to go off as car filled with smoke. Some of the areas where airbags are located like the steering wheel appear to have separated but not far enough for deployment. Seat belts locked up. Although my family is safe in this accident, I feel that this should be looked into. We may not be so lucky next time.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11458734March 28, 2022
POWER TRAIN
I was approaching a stop sign and slowing down to < 10 miles and the engine continued to slow down and the car started to push forward while I was totally pressing on the brake - it did not want to stop and kept pushing forward. I wasn't sure what was happening and quickly put it in neutral. My daughter who drives the car to school was sitting in the passenger seat and was completely shocked. I have been driving for 30+ years and at that moment felt things were totally out of my control. Extremely off to see a car keep going when you are trying to stop. I could 100% have hit someone if there was a car in front of me as I went two car lengths before realizing what was happening. I turned the car off. Started again and it was fine. This happened on Saturday, March 26th, 2022. I have not taken the car to the dealer. There were no lights or anything indicating any warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458735March 28, 2022
UNKNOWN OR OTHER
2016 Pilot stalled at a stop sign after releasing break and pressing the gas. The engine had been off due to the auto stop/start function and did not restart upon release of break.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458381March 25, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Vehicle randomly does not automatically restart after the auto engine idle stop engages when in stop-and-go traffic or when stopped at an intersection, resulting in a stalled vehicle in the middle of traffic. Takes multiple attempts of hitting the start-stop button to restart the vehicle. Have taken the vehicle to the dealer numerous times and each time told they can't figure out what causes the problem, but they replaced the battery at a cost of $500...didn't fix the problem. No warning indicators before the vehicle stalls, the engine simply doesn't start again after the brake is released, which should disengage the auto idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458382March 25, 2022
EXTERIOR LIGHTING, ENGINE, ELECTRICAL SYSTEM
Our 2017 pilot tries to turn on by itself, with the electronics in the dashboard starting and engine compartment relays firing, along with the exterior lights turning on without any driver being present or attempting to start the car. It happens even without the keys being present. As a result, the battery drains while the car is parked. We took our car to the dealership where we bought it and they confirmed the issue and stated we needed to replace our keyless access/TPMS unit to start and that we may need to a new start/stop switch. It cost $190.83 with tax to access. The car is serviced at Klein Honda in Everett, WA. The R/O number for the service visit is 652453/1. Instances of other Honda owners experiencing similar car issues can be found here: https://www.piloteers.org/threads/control-unit-problems.168522/ I noted that the 2016-2017 honda pilots have a recall/service bulletin for the start/stop switch (Honda Service Bulletin 20-117) and was told by the dealership my car is not included. I find that very disappointing since I own a 2017 honda pilot. I was quoted a repair cost of $967.36 + tax. This did not include the cost of the part (part number 38320-TG7-A32) costing $469.36 with tax. Therefore the total cost of the repair is greater than $1500. I ordered the part on March 16, 2022 and it is on back-order with no expected arrival date. I cannot currently drive my car because the battery is constantly being drained when the car is off due to this error. Our low-mileage 2017 Pilot (delivered on 5/31/17) should not have the failure(s) noted above. I am not aware of a greater recall that addresses the failure(s) and was told that our car is outside of the manufacturers warranty that could cover this since it is not part of the powertrain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458261March 24, 2022
UNKNOWN OR OTHER
My 2016 Honda Pilot is experiencing the same exact issue that is reported for Honda Service Bulletin 19-057 first issued 2019 and again in 2020. I reported to Honda Corp. and the dealer we purchased the car from. They both came back after numerous inquires that our car did not qualify for this bulletin as our VIN was not part of this. Not sure how this is possible, if you look at our car the pictures noted on the Service Bulletin could literally be our car. Would it be possible to inquire and have Honda investigate further as to how our car does not qualify for an issue that is occurring for the 2016 Honda Pilot in White Pearl already but not other VIN numbers thank you for your time regards [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457942March 23, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
I passed a walker on my side of the road by slowly moving over the center line to the other lane to give the pedestrian a wide birth. The lane departure migration system was turned on. I did not use a turn signal. There was not a car behind me or approaching me in the opposite lane. The car started to warn me I was going out of my lane by shaking the wheel and flashing a brake/lane departure warning at me. I ignored it since I didn’t want to hit the pedestrian and continued to move into the other lane. Then the car took over the wheel, braked and brought me almost to a complete stop suddenly. If a car had been following behind me, I would have been rear ended. I no longer trust the lane departure warning system. If I forgot to use a turn signal on the highway or suddenly had to leave my lane on the highway to avoid a car or object, this system could cause a serious accident. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457979March 23, 2022
VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2011 Honda Pilot. The contact stated that the rearview mirror was dimmed, causing visibility issues while driving. The dealer was made aware of the failure and informed the contact that the rearview mirror needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the warranty had expired. The failure mileage was approximately 5,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457419March 19, 2022
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I returned from work at approximately 5 pm on 03-01-22. As I prepared to enter my garage, I realized I could not pull in due to objects in the way. I put my foot on the brake, and as I planned to reverse, the car lurched forward and into the side of my house! No warnings, no air bag deployment, and a sudden lurch, stopped only by my (less than 2 year old, custom-built) house! Garage door would not close after the car was backed out. Car was towed to Performance Honda in Fairfield, Ohio. No codes were recorded and they did not indicate reproduction or attempt to reproduce the problem. They reset all computer systems in the vehicle. The included photos also show the skid mark on the driveway, indicating to us that the brakes were on when the car "lurched" into the house.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11457321March 18, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
2019 Honda Pilot Collision Mitigation System flashing BRAKE on screen average 3 times per day. Includes shaking of steering wheel & if cruise control on, braking. All this is happening when there is nothing blocking car. If cruise control on & need to respond to car that just pulled in front of me on highway, because the brake pedal is already suppressed by the car I can not respond properly. The only thing I have found to override the car is to push the gas pedal, which is also very dangerous!! Please help!! This is so dangerous. If something is actually happening on the road it is difficult to think about how to respond because the car is freaking out. The ability to think clearly & respond to unsafe situations is so important in those first few seconds. Honda mechanic said this is ‘just a side effect’ of a self driving car feature (cruise control) until Honda improves technology. There is no way to turn off Collision Mitigation Breaking System permanently
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457155March 17, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My car keeps stalling after being in the idle engine mode. At intersections waiting to turn left, or sitting in traffic on the freeway, at a 4 way stop, it has happened numerous times in the past year where the engine is in idle mode while my foot is on the brake, and when my foot comes off to switch to gas, the gear shifts to N automatically. It's seizing up and I can't hit the button to switch back to Drive or Park. I have to turn the whole car off and that takes awhile to do that too. Every time I go to the dealership, they do a quick battery test and it's been in the normal range. They cannot replicate the issue. There have been so many times I've created a traffic hazard, stalled traffic, and almost been hit by a car. They finally advised I turn off the engine idle option but then it defeats the whole purpose to be environmentally friendly. There is something wrong with the electronics or battery with the car. It is a huge safety issue that is not being taken seriously at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456934March 16, 2022
ENGINE, ELECTRICAL SYSTEM
Driving into work, busy road/heavy traffic, the auto-stop engine function engaged. It shut down the entire car and would not restart after releasing the brake. I had to put on flasher, and then restart the car as normal. Component failure: Auto-Stop Safety issue: Could be rear-ended, or worse if this happened in an intersection Vehicle will be inspected tomorrow by Honda. This problem has occurred before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456726March 15, 2022
ELECTRICAL SYSTEM
Warning light message for keyless start system. Doors won’t lock. Car won’t start at times. I’m afraid I will get stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456588March 14, 2022
ENGINE
The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed, the emission system, transmission, and Collision Mitigation Braking System warning lights were illuminated. The vehicle then lost motive power. The contact was able to pull over and park the vehicle. The vehicle was towed to the dealer and diagnosed with an oil rocker arm error code within the VTEC system. The dealer informed the contact that a non-OEM oil filter was used, which might have caused the failure. The dealer performed an oil change; however, the failure recurred. The vehicle was towed back to the dealer and diagnosed with oil rocker arm spool valve failure. The dealer informed the contact that the oil rocker arm spool valve needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 61,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456609March 14, 2022
SUSPENSION
On February 3, 2022, the right front lower control arm bushing was observed to be leaking fluid. This condition was confirmed by a Honda dealer toward the end of the same month. The failed bushing is a defective design that has existed on Pilot vehicles since at least 2009 and persisted in successive models. The fluid-filled elastomeric bushing failure is manifested by loss of fluid which leaves a black streak on the underside of the control arm necessitating an unscheduled maintenance action. Left undetected, the failure would lead to a loss of structural integrity and conceivably a loss of control under consistent hot and dry environmental conditions where polymer degradation is accelerated.The attached files depict the failed bushing as well as a serviceable bushing from the same vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455985March 10, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Over the last few years, after a long highway drive of approx. 20 miles when I stop and sit and idle, a strong gasoline smell is entering the vehicle via the HVAC Heating system. Also, after the same longer drives, when I return home, turn off and park the suv in my garage, shortly after my garage smells of gasoline as well from the Front Passenger side of the suv nearest the hood cowl. It does not happen 100% of the time but this winter it has occurred more frequently (a few times a week) during our Mon-Fri commutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455874March 9, 2022
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2017 Honda Pilot. The contact stated while driving approximately 40 MPH he went through a standing pool of water on the right side of the road, the vehicle instantly slowed as if the contact had applied the brakes with force. The contact stated no warning light was illuminated. The contact did not take the vehicle to local dealer and the vehicle was not repaired. The contact stated that the failure occurred on both sides of the vehicle while driving through standing water. The manufacturer had not been informed of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455887March 9, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2017 Honda Pilot. The contact stated that after starting to drive at an unknown speed, the transmission shifted down a gear independently. An unknown warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 35,225
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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