Honda Pilot Complaints

9,418 consumer complaints on file.

#11472571July 6, 2022
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
I was stopped at a stop light and the car was in auto engine idle. After releasing the brake when the light turned green, the engine shut off and the dash told me to put the car in park and restart by pushing the brake and hitting the engine start button. This process took about 30 seconds for the car to finally restart and I was sitting in the middle of traffic with cars behind me that had anticipated me moving forward when the light changed. Several warning symbols popped up including the collision mitigation system. This is an easy way to get rear-ended. In other instances, I have had issues where the radio and engine shuts off after releasing the brake when in auto engine idle at a stop light or driving in slower traffic but it kicks back on in just a second with no need to stop and restart. Both of these issues are very concerning. Battery life is fine, so that is not the issue. Issue stops when auto engine idle is disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472590July 6, 2022
ELECTRICAL SYSTEM, ENGINE
On multiple occassions, my Engine Auto Idle Start/Stop has malfunctioned. In particular, when the car goes into idle while stopped at a traffic light, there are times when the car completely shuts off. This is dangerous at any time because it has been unpredictable. The problem gets more frequent until finally the car won't start. Upon taking the car to Keating Honda in Conroe TX twice for the inability to start the car, I have had my battery replaced twice within the last year. They have not been able to identify any parasitic drains to the battery. At 39,000 miles, my 2020 Honda Pilot Elite required it's 3rd battery. The problem has been labeled battery failure, but frankly the problem has been the Engine Auto Idle Start/Stop feature and I am certain this feature is directly related to the battery failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472331July 5, 2022
ENGINE, POWER TRAIN
The contact owns a 2018 Honda Pilot. The contact stated while driving in stop-and-go traffic, the vehicle would engage the engine STOP/START fuel-saving feature while stopped. The contact stated that whenever she depressed the accelerator pedal the message "Place Vehicle in Park" displayed. The contact stated that the vehicle failed to restart, with several unknown warning lights illuminated. The contact attempted to start the vehicle using the Push to Start button. The vehicle was restarted but failed to respond after shifting into drive. The vehicle was restarted several times before resuming normal operation. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed nor repaired. The contact stated that the failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472365July 5, 2022
ENGINE
Engine auto start/stop has failed. 68000 miles, recently when system is engaged my car completely dies. Have to wait 60 seconds to turn off car and restart Understand numerous complaints already submitted and want to add mine to the list
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472373July 5, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have manually turned this feature off, it has o. Three separate occasions applied the brakes without any vehicle's around. Honda diagnostic was ran shows nothing wrong. So I have turned it off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472425July 5, 2022
ENGINE, ELECTRICAL SYSTEM
Car when in the idle stop has not restarted for several minutes. Some times it starts back up within 5 seconds. Other times it shuts the engine down and tells me to hit the start button to turn vehicle on, but then nothing happens. I am not even able to put car in neutral. Most recently this happened while exiting off a highway on the ramp. A bus driver pulled over in attempts to help me get the car off the ramp. However, a minute into trying to get it into neutral, the car popped back into drive and the engine on so I could get home. Car has been brought in multiple times and the dealership says they cannot find anything wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472459July 5, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic braking engaged with no apparent obstacle/reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472256July 4, 2022
UNKNOWN OR OTHER
I recently experienced an issue where I was sitting at a traffic light. The auto stop/start feature had turned the car off while waiting at the light, but when I let off the gas pedal, the feature seemed to initiate a start of the vehicle, but that didn't work. The driver dash lit up saying I needed to put the car in park and hold down the break before hitting the Start/Stop engine button. This was the first time I've fully experienced this happening. I've had similar issues with the auto start/stop feature, but nothing has been consistent to reproduce. I brought it to the attention of the dealership from which I purchased the car, but they could not reproduce the issue. I just thought it either had to do with the battery level being low or something with the starter, but the dealership indicated those looked fine. From what I remember of this specific issue, I did have my A/C running pretty high, as it was a rather hot morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472288July 4, 2022
ENGINE, ELECTRICAL SYSTEM
The engine does not restart on its own after the auto start-stop shuts it off at a stop sign or stoplight. This happens so frequently that I am forced to turn off the functionality every time I start the car for fear that it won’t start again at the stop light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472189July 3, 2022
ELECTRICAL SYSTEM
The radio began making crackling noises. After a week or so, the entire system (navigation, clock, charging ports, dvd, radio/ sound system) stopped working completely. Shortly there after, the battery became completely drained. The dealership refused to honor the 100 month battery warranty, so I was forced to purchase a new battery. The radio & electrical system began to work again, but only for a week. Then the crackling sound began again, followed shortly thereafter with the entire system not working again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472086July 2, 2022
ELECTRICAL SYSTEM, ENGINE
--AUTO ENGINE IDLE STOP SYSTEM. Yes, available for inspection upon request. --SAFETY CONCERN- Engine stalls in the middle of traffic... causing other traffic behind car to become angry and try and pass the STALLED car. As they attempt to pass, they endanger other traffic. Usually happens during heavy traffic, breakdown then needs driver to restart car completely in mid traffic and missing or heavy delay of green light which could itself potentially cause an accident. --The STALL happens constantly 1 once a month, but not able to reproduce every time car is stopped... therefore can not be repeated upon inspection. Happens at the worst time, during traffic stops. --Complaint was made during oil change, but dealer found no problem. No warning lights prior to stall. Problem has happened and reoccured for almost two years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471946July 1, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
This has happened since I bought this vehicle brand new. whenever I am on a 2 lane road, the brake warning light and brake warning chime activate fairly often but intermittent when traffic coming from the opposite direction. if I am on a 4 lane road and in the lane that is closest to the oncoming traffic , it will send a false brake warning and brake warning chime. I have video taped this and sent to waltrip Honda in Franklin, TN. their technician verified the problem and replaced the radar unit on the vehicle, but it is still doing this even after the new part has been replaced. feel free to call me [XXX] or email [XXX]. thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471955July 1, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My Pilot has approximately 25,000 miles. I was stopped at a red light, my vehicle has the ignition shut off feature, which engaged while I was stopped. When the light changed and I went to accelerate, instead of the engine restarting, the entire car stalled and would not restart. There were a variety of flashing lights and the car appeared to have power but the engine would not turn over. I immediately turned my hazard lights on, but each time I tried to restart the car, the hazards would turn off which was particularly concerning. The police responded and we looked for options to get the car into neutral so we could move it out of the intersection but there appears to be no option for a layman to manually override the transmission and place the car in neutral. As a result I was stranded in my vehicle for nearly 3 hours in an intersection while I waited for a tow truck. There had been no prior indication of any issues with the vehicle. It was purchased used and I have only put approximately 2,000 miles on it since purchasing. The vehicle was towed to the dealership and is awaiting inspection. While my experience was terrible, I am terrified to think of how much worse this could have been if I had stalled in traffic on a highway or with my children in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472064July 1, 2022
ENGINE, ELECTRICAL SYSTEM
During the highway trip the auto idle functionality did not resume after a full stop. The car engine stopped and transmission switched to neutral. It took multiple attempts to re start the car in the middle of a highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471823June 30, 2022
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that on multiple occasions, the START/STOP feature failed to operate as needed while at a complete stop. The contact stated that the vehicle would shut off upon releasing the brake pedal with several unknown warning lights illuminated. The contact had the vehicle towed to an independent mechanic on several occasions where several electrical components were replaced. The dealer was notified of the failure and the contact was informed that they had no knowledge of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471876June 30, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated that while the Auto START/STOP feature was engaged, the engine failed to restart after a stop. Several unknown warning lights were illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated the failure was related to NHTSA Action Number: PE22005 (Engine and Engine Cooling). The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471619June 29, 2022
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
Auto stop start is erratically failing to properly restart the car after brake has been disengaged. After arriving at a complete stop, the vehicle will properly shut down when the driver’s foot is on the brake. When the driver disengages the brakes, the engine should promptly restart and the car will find itself already in drive so it can continue to move forward. Under certain unknown circumstances, the car will stall and not be allowed to restart. In order to continue, I needed to shift the car to park, turn the car off completely, and then restart the car. Only then can I shift the car back to drive and continue. This presents a safety issue since once the brakes are removed, traffic behind interprets this action to mean you will be traveling forward shortly. The restart is sometimes accompanied by a lurk which might be also considered as moving forward. This vehicle has not been in a accident and the dealer was not able to reproduce this issue. The issue seemed to occur shortly after another recall was performed for the fuel pump. Auto stop start cannot be permanently disabled and needs to be performed each time the car is started. This circumstance seems documented in PE22005.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471502June 29, 2022
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #3. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired and remained with the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471531June 29, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The auto start/stop system on the Honda Pilot is failing at intersections causing the car to stall out and be stuck in traffic. Dealer and Honda does not have remedy for this issue. This is a known problem that is well documented by other owners. This is now happening about three times per week and I am worried that it will cause a major traffic accident and or death if I get stuck in the middle of an intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471545June 29, 2022
STRUCTURE:BODY:BUMPERS, STRUCTURE:FRAME AND MEMBERS
The contact owns a 2007 Honda Pilot. The contact stated that the rear bumper and the two edges of the corner of the chassis were corroded. The used car dealer was notified of the failure but provided no assistance. The local dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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