Honda Pilot Complaints

9,418 consumer complaints on file.

#11473381July 11, 2022
ENGINE
Honda Pilot Elite shuts off at stop light due to idle-stop feature, the car did not turn back till after 5 minutes. Tried multiple times to restart engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473382July 11, 2022
UNKNOWN OR OTHER
The "auto idle stop" function has begun to randomly NOT restart the Honda Pilot. When this occurs, the Pilot must be placed in park and then restarted. Restart is not always immediate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473388July 11, 2022
ENGINE
Engine will intermittently not re-start after the auto-stop start function turns the engine off. Most recently happened on I-95 in stop and go traffic and took multiple efforts to re-start the engine. Was a very dangerous location to be stopped given the volume of traffic at the time and the number of large trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473435July 11, 2022
ENGINE, ELECTRICAL SYSTEM
Vehicle shut down and failed to start at stoplight. It was as of it shifted off or in to neutral. Battery light showed red when initially tried to restart. Finally engine started after tuning off and back on again. I believe it was a failure of the auto engine stop system currently under investigation. It has had repeated issues lately getting going at stop lights but this was the first couple shutdown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473440July 11, 2022
ELECTRICAL SYSTEM, ENGINE
Vehicle stalls in the middle of intersection while attempting to auto restart with the auto on/off feature. This has been happening since we boughe the vehicle new in 2017. Dealer said they could not simulate. Happens a few times a day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473470July 11, 2022
ENGINE, ELECTRICAL SYSTEM
Auto idle system failed and the car stalled at a streetlight. The auto-idle kicks in when car comes to a stop like it’s supposed to but when I release my foot off the break and the car is supposed to start back up it stalls. It can take anywhere from 45 seconds to 1 minute to get it into park and get the car to restart. During which time I’ve been honked at by other cars but thankfully haven’t been hit yet. I worry about it happening and I get hit because I’ve been in the way of traffic and unable to move. Very scary situation to be in. This has happened on 4 separate occasions over the last couple months, the most recent one was June 19th. I now try to remember to turn the system off every time I get into the car to drive. Dealership tested battery and it came back fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473477July 11, 2022
FUEL/PROPULSION SYSTEM
The fuel tank leaks when it become near full which could put me and others at risk of fire. The vehicle hasn't been inspected and I notice this safety defect when I refill the gas tank
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473209July 10, 2022
ENGINE, ELECTRICAL SYSTEM
Today was the second time my car has shut down at a traffic light in the last 2 months. The auto engine stop kicks in and the car shuts down. It took multiple combinations of pressing the start button and turning on/off the car before I could get it to restart. I’ve recently replaced the battery so I don’t think it’s a weak battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473261July 10, 2022
POWER TRAIN, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Several times since 2019 while driving on not straight roads(slight curves either left or right), the Automatic Emergency Braking would activate, First I would get a big bold BRAKE in Red letters on the Display. I would be looking around, no cars are coming, I'm in the correct lane, not speeding and sometimes the car would actually start applying the brake(s) when there is absolutely no reason to apply the brakes. This has happened several times while we have driven the vehicle either on a 5 to 6 hour trip and maybe has occurred a total of 5 times since we have owned the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473265July 10, 2022
UNKNOWN OR OTHER
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. This has happened on numerous occasions and sometimes will not even restart manually, causing other vehicles to have to go around and dodge the stalled vehicle in the middle of busy intersections. Honda mechanic can not reproduce the problem when in the shop, leading to no resolution. Problem continues even after having the battery completely replaced and cleaning the fuel injectors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473013July 9, 2022
BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Instrument Cluster goes blank, audio unit goes black, back up camera & sensors not working at times. My audio unit was replaced on 5/10/21, after experiencing these system for several months. The new Display audio 39540-TG7-A42RM worked approximately 2 weeks before symptoms started appearing again, with the most severe popping sound that occurred 7/07/22. Display was sluggish for about a week, then a loud startling popping sound came from inside the dash while driving on the highway yesterday, followed by a crack under the right navigation vent trim. The display turned black, tried to reboot, & was very sluggish, and slow to respond. Then the engine transmission jumped, while this is all going on. I was on the highway, and thought I was going to crash, due to my vehicle losing function. The vehicle “jumped” like the transmission was slipping, so much so, that I thought my car was going to lose control. I had to turn around to head home fearing I could lose control of my vehicle, as the navigation display would freeze at times. Today, the display will boot up slowly, with just the lower left corner only, then slowly returning to normal. This happens when I start my car each time, and sometimes while I am driving. I have also noticed that the transmission will slip out of park to neutral at times, when I push the button to Park, then rolls forward. I’ve been to Kunes Country Honda numerous times, of which they say there is no fix. I currently have an appointment for 7/12/22 that I made last week before it actually popped so bad, because it was sluggish, and before that, I could tell it was a huge issue because now it is sluggish every time I start my vehicle. My understanding is that Honda will only replace this unit with the same, defective unit. This is an unacceptable alternative. I still have an extended warranty on my car for 9,000 miles. I am currently thinking its the module now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473042July 9, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
When auto idle is engaged, the car SHOULD start when the brake is released after stopping. We noticed problems when we released the brake. The radio and A/C shut down and quickly come back on again. So release brake, radio and A/C shut down and then radio and A/C come back. Reported to Jeff Wyler Honda and I believe I have a video. As of yesterday, the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. You have to put your foot on the brake, shift to park and restart. This occurred twice in two days. Once at a traffic light and once after a traffic jam on the highway. It is scary especially the first time it occurs. It has the potential of leaving the vehicle in a stopped position in dangerous locations if it can’t be restarted, I.e. the highway. I’ve read that a jump is sometimes required.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473065July 9, 2022
ENGINE
I was at a stop sign. Auto engine shut off on car kicked in and automatically turned the engine off. When I released the brake to proceed driving, the car stalled and automatically went into accessory mode and nearly caused the person behind me to hit me. This is the 2nd time it’s happened in the last month. I had to put car in park, keep attempting to get vehicle to start again (finally was successful) and then proceeded to drive home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472876July 8, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, POWER TRAIN
When vehicle comes to a stop, vehicle start/stop feature engages, then vehicle stalls. Vehicle then indicates that it should be shifter into park before it can be re-started. This has happened numerous times. Vehicle was brought into dealer, they are aware an investigation is underway with Honda but had no known solution besides updating the main computer program. They also recommended replacing the batter which tested ok. The fact that the vehicle stalls when you come to a stop is a very big safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472890July 8, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2017 Honda Pilot. The contact stated that the Auto START/STOP feature failed to restart after the vehicle was stopped. There were no warning lights illuminated. The vehicle was taken to the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The contact stated that the failure was related to NHTSA Action Number: PE22005 (Engine and Engine Cooling). The approximate failure mileage was 128,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472771July 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This malfunction has been described to the dealer (s) on multiple occasions. They stated that is how it functions. I disagree. These typically happen on 2 way remote highways not multicar lane express ways. If on a two way roadway and you are turning right. Your vehicle sees and oncoming vehicle in the other lane and Emergency braking happens. The emergency braking system also has gone on when travelling straight for no know reason. It happened recently on a 2 way back road in Washington olympic area and my daughter was driving. The brakes just went on and she could not see why? the car in the rear had to emergency brake as well to prevent rear ending us. It has happened multiple times for no apparent reason? It is aggravating and not safe. Honda seems to not believe me so I thought that I would bring the issue to a higher authority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472793July 7, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
When idling at a stop light, the auto shut off feature engaged and turned off the engine. When I engaged the gas to start moving again, the engine would not restart. I applied to brake, put the car into park and then tried to manually restart the car using the start button on the dash. The car engine would not start. The auxiliary power to the accessories would not go off when I pushed the stop/start button on the dash, but the engine would not restart either. I attempted to restart the car several times. It did not attempt to turn the engine over, but did literally nothing. I paused and waited for a minute and then attempted to restart the car again with the stop/start button and the car engine finally turned on. The exact same sequence of events has happened and two separate occasions some weeks apart. This incident put my and my passengers’ safety at risk by stranding me at very busy intersections with no way to move the vehicle out of the road. The auto-shutoff feature has engaged while in stop and go traffic on the freeway and if this had happened then, the results could be catastrophic. I now always manually turn off this feature due to fear of this happening again and would disengage it entirely if possible, but was informed by the dealer that was not possible. No one has inspected the vehicle as the problem is not reproducible on demand, but I am willing for any necessary inspections to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472697July 7, 2022
UNKNOWN OR OTHER
auto stop/start feature. we have to insure to turn it off when we drive to avoid it not working properly...stops completely and we have restart the car manually and it sometimes seems it doesn't want to restart. if it does work, power to other systems, radio, all blink off then on. we don't trust this feature and thought it was battery issue but shop tested battery and no issues with it. we have been lucky when this has happened, with only one car behind us when it failed to restart in the city at night. my wife was scared. i had to talk her out of the situation on my phone, the other car was patient. this could cause an accident. this has been happening since 2018 and we only avoid by shutting the feature off. honda needs to reimburse us for this worthless and dangerous feature. they also should allow us to turn it off since it is a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472469July 6, 2022
VEHICLE SPEED CONTROL
Vehicle stutters and shakes violently when accelerating. And there's noise from the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472471July 6, 2022
ENGINE
The pilot will suddenly not start and has around 36k miles. Took it to the dealer and they braid the battery is fine. Replaced battery regardless. It has also stopped at red lights and then have to jump it, making me carry a jump brick with me at all times. Has been a happening for two months. Have had to turn off eco system and also have to turn off the gas saving feature at traffic lights where the engine shouted down when stopped so as not to stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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