Honda Pilot Complaints

9,418 consumer complaints on file.

#11474525July 18, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
The engine begins to idle rough, after a few days of driving a lot of cluster lights come on starting with check engine light, VSA as well as others. Disconnecting battery works to clear the the codes, engine will appear to idle ok but after a week of driving it will start idling rough again, then the cluster lights will light up as before. I believe this is due to Service Bulletin 20-100 or Service Bulletin A20-100 which states that issues with the fuel injectors were found relating to quality control. The TSB listed above states that if your vehicle is affected by these symptoms your warranty will be extended to 10 years of manufacture date or 150,000 miles. Our Pilot currently has under 80,000 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474549July 18, 2022
ENGINE
Once the engine stops (idle engine auto stop feature) on the intersection when I yield to another vehicle before a left turn and auto-starts but teh car refused to move - was solved by shutting down the car and starting it again. All that on a busy intersection in the middle of the road. Very uncomfortable and unsafe situation to be in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474567July 18, 2022
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owned a 2019 Honda Pilot. The contact stated while attempting to park the vehicle at approximately 2 MPH, the vehicle inadvertently accelerated forward violently and jumped a parking barrier. The contact stated she almost hit two nearby passengers; however was able to steer the vehicle to the side, and crashed into a tree where the vehicle came to a stop. There were no warning lights illuminated. The driver's air bag deployed. The vehicle was destroyed. The police arrived on the scene. There was a police report filed. One of the nearby passengers, which the contact almost hit was injured due to her fall and sustained a fractured arm that required medical treatment. There were injuries to the contact arms, chest, and stomach from the seat belt retraction however she declined medical treatment at the scene. The vehicle was towed to the local salvage lot. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11474347July 17, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The Auto Start/Stop feature on my 2017 Honda Pilot has had issues for the last 2 year. It started with the engine occasionally "hesitating" to restart after I held the brake pedal down at a stop light. As it started to happen more frequently, I took it to my Honda dealer and they told me that they could not recreate the issue and thus could not diagnose and fix it. Within the last 6 months, the issue has become more and more frequent and severe to the point that I have been worried about the car not restarting and have been manually turning off the Auto Start/Stop feature when I drive the vehicle. It does seem to occur more frequently in hot weather when I running the A/C and there is more of load on the engine and system. On July 16, 2022, I forgot to turn off the Auto Start/Stop feature, and at the first stoplight that I stopped at, the feature turned on, shut off my engine and then failed to restart. I had to put the car in Park and then it took me a few moments to get the car to re-start. The vehicle was very slow to respond, as I was afraid of the car not restarting at all. After a couple of minutes the car did restart. I turned off the Auto Start/Stop feature and did not have any further issues on my drive home. After the failure to restart from the Auto feature, my dashboard told me to put the car in park and restart. I do not recall if any other warning lights appeared, as I was franticly trying to get car restarted in the middle of traffic and cars honking at me. Once the car restarted all warning lights disappeared. Upon returning home that day, I Googled the issue before making an appointment with my dealer again. I became aware of NTHSA's investigation into this issue. From my experience, Honda should recall these vehicles and fix the issue. Someone could have hit me from behind at speed, as it was a green light and not everyone is always fully paying attention, or has poor depth perception.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474401July 17, 2022
ENGINE, UNKNOWN OR OTHER
I have owned the 2020 Honda Pilot Touring since Jan.2020. Up till now, theses similar situations have happened 4-5 times. It always happens when I am gradually slowing down to a complete stop at crossroads. Then suddenly a beep sound appears, then the engine shuts down to only the radio is playing, gear shifts to N by itself and I’m unable to restart the car. After about 1-3 minutes of unable to control the car, sitting in the middle of the Highway, then I was able to shut off the engine completely, then restart the car. When it happens, the dash board would have the battery light on and commend would say “you can not start the engine, shift to Park”, but it was on P, and I couldn’t shut of the engine anyway. It was not controllable. My car drives great normally and no messages would pop up on the dash board. I brought this issue to the dealership, left my car there for a total check. I even said I have it in video when it happened. They didn’t want to even watch it. They said the computer will tell them, so they don’t need to see my video. They returned with nothing wrong, they could not find the problem. Since they did not see anything wrong, there is nothing to repair. They ask me to bring it back next time it occurs so they will have it on record. They did not solve any problem for me. I was frustrated and worried when it would happen to me again. It is a hazard for me to drive on fast traveling highways not knowing when this will occur and the worst part is that the dealership isn’t willing to go above and beyond to solve it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474255July 16, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Starting in early 2021 at around 40,000 miles my auto idle stop working causing my pilot to stall while in stop and go on interstate, at stop lights and and stop signs. Basically everytime the suv comes to a stop, it completely shuts down car. I have to shift back to park and start engine again , sometimes it takes a few minutes and a few tries. Very dangerous have to put on flashers while people go around me. It has happened so many times I turn off the auto idle everytime I get in the vehicle. I checked honda forums and everyone who tried to get it fixed from Honda dealer ( several different ways) it just kept happening and Honda cant explain. I asked my dealer today and they did not have an answer either, do not want to waste my $. I have to keep a note taped to ignition button reminding me to turn off idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474312July 16, 2022
ELECTRICAL SYSTEM, ENGINE
The Idle-Stop system shuts off when the SUV is stopped for two or more seconds. There are times when I release the break pedal after several seconds or more and the car engine does Not restart on its owLast episode 7/2/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474060July 15, 2022
ENGINE
The contact owns a 2012 Honda Pilot. The contact stated while at a stop light, the engine shuddered and the vehicle was unable to accelerate. The check engine, battery, traction control, and Variable Torque Management 4-WD system (VTM-4) warning lights were illuminated. The vehicle was taken to the local dealer and diagnosed with piston and piston ring failure mentioned in Honda bulletin 13-082. The vehicle was repaired; however, the failure reoccurred. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474066July 15, 2022
ENGINE
Cuando el motor se pone en reposo para economizar gasolina y emitir menos emisiones y le toca arrancar no enciende el motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474101July 15, 2022
ELECTRICAL SYSTEM, ENGINE
When the auto idle stop is not disengaged (the default setting when the car starts is that the auto idle stop is engaged), the car will sometimes not restart when the idle stop occurs. It's unpredictable and scary, especially when it occurs at a light or in stop-and-go traffic. The dashboard lights up like a Christmas tree, and there is a clicking noise. I have to place it into Park, shut off the engine fully (it's not running - I think it's in Accessory mode), step on the brake and restart. Because of this, I make a habit of disengaging the auto idle stop when I start the car. Unfortunately, sometimes I forget to disengage and this engine restart failure happens. I have read that an old/weak battery is suspected. This is not true in my case. This issue has happened several times after I changed the battery on 12/15/2020. Interstate MTX48/H6 battery at $300. It's not just me - it has happened to my wife, and my 17 year old son, when driving this car. At first, I thought my wife did something wrong, then it happened to me. In total, I'd guess it's happened > 6-7 times. We try to be careful to push the button and disengage the auto idle stop. But you have to do it EVERY TIME YOU START THE CAR. If you forget or are distracted, then the problem can occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474115July 15, 2022
ENGINE
This vehicle has the auto engine stop when sitting at a stop light. Occasionally when the engine is restarted after such a stop, it will shut down rather than restart. This is an intermittent problem, but it is dangerous when traffic is waiting for the engine to be restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474122July 15, 2022
ENGINE
While stopped at a red light and stopped at a 4-way intersection my 2018 Honda Pilot turned completely off. It was not in engine idle mode. A message flashed up on my dash saying to put my car in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474178July 15, 2022
UNKNOWN OR OTHER
Pilot's automatic start-stop system doesn't turn back on after a complete stop sporadically. General inspection did not find any issues. Vehicle available for further inspection if a loaner is provided. Warning lights that came on includes all lights on the dashboard flashing and a clicking sound occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473894July 14, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
While stopped at a red light, with the auto start enabled, the car would not turn back on and placed the car in “neutral”. The dash info message prompted me to put the car in “park”. I did. It then instructed me to depress the brake and hit the “start” button to turn the car on. It did not after I tried a few times. Finally to get it started I pushed the “start” button with the key fob. It then turned on and allowed me to put it in “drive”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473937July 14, 2022
STRUCTURE:BODY
Our familly was driving down the highway on vacation when there was a very loud noise. I was in the passenger seat and looked back to see large pieces flying off of the car. When we got to a safe place to pull over, we noted that the trim at the bottom of the door, both front and rear had come off of the car. Had we been on the very busy freeway, which we had been a few minutes earlier, these large pieces flying into the air could have hit another vehicle or frightened a driver causing them to cross lanes trying to miss these pieces. The incident was reported to the call center and we were told that it was a known manufacturing default. The dealership denied that there was a manufacturing default and was unsure why we were told that. There was no warning of this incident about to occur. The dealership agreed to repair the vehicle as a "good will" offer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473696July 13, 2022
ENGINE
The contact owns a 2010 Hondo Pilot. The contact stated while driving 65 MPH, the vehicle was vibrating. The contact pulled over safely to the side of the road. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the local dealer. The dealer diagnosed a failure with the piston and spark plug. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 114,361.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473707July 13, 2022
ELECTRICAL SYSTEM
When vehicle was at a stop, then car turned off via the auto stop feature and did not turn back on its own. This happened twice. The first time it took a few minutes for me to be able to start the car. It kept shifting the transmission to neutral on its own, then I would shift it to park and when I pressed the start button it went back to neutral. This happened about 10 times on a row before I was able to restart the car. The second time I was able to restart it immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473506July 12, 2022
SERVICE BRAKES
Brake failure at stop sign. Driver crashed into a pole, suffered severe injuries including bleeding in the brain and broken ribs.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11473574July 12, 2022
ELECTRICAL SYSTEM, ENGINE
In heavy traffic at the airport, when I was slowing down and stopping the Automatic Start/Stop functionality caused the vehicle to stall. The vehicle then went into neutral on it's own. I put the vehicle in park and it would not start (As if the vehicle had a dead battery or alternator issue). I charged the battery and it still would not start. I have read several other forums on this MY and other Honda Pilot's where the vehicle will stall at intersections/stopping points and refuse to start despite several efforts. I see this as a serious safety issue if in heavy traffic on a free way or working to clear an intersection. I believe this issue needs addressed. Honda also states that it can not turn off the Auto Start/Stop feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473279July 11, 2022
ENGINE
On several occasions I have been stopped in traffic and the engine idle stop feature kicks in on my vehicle. When I remove my foot from the brake, the vehicle shuts off and I have to restart it. I took my vehicle to the dealer twice for this. The first time I was told that the battery tested fine and there was nothing that showed up during the diagnostics. The second time I was told that the battery and the starter tested fine, but the ignition switch needed to be replaced. They replaced the ignition switch so I thought the problem was fixed. I try to remember to turn off the idle stop feature when I start my car, but sometimes I forget. A little over a week after I got the ignition switch changed out I was at the gas station filling up my tank. As I was exiting the shopping center's parking lot I encountered a little traffic. I stopped and my car shut off completely. The cars that were coming behind me started honking, but I could not move because my vehicle would not start back up. I was able to put on the hazard lights, but eventually they died as well. Everything shut down in the car there was no power. While I was waiting for AAA some guys tried to give me a jump, but it didn't work. They also tried to push me out of the lane of traffic, but because all of the systems in the car shutdown, we were not able to put the car in neutral so they could push it to safety. We had to look up a video on youtube to learn how to manually put car in neutral. Meanwhile I'm in the lane of traffic and anyone could have rear ended me. Finally when AAA got there they were able to jump my car after trying repeatedly. Also, while the car was trying to boot back up, all sorts of system error messages started popping up on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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