Honda Pilot Complaints

9,418 consumer complaints on file.

#11481636August 28, 2022
UNKNOWN OR OTHER
The idle Start stop engine when I press the brakes shuts the engine off. Then it stalls the engine, puts it in neutral and I can’t start the car when I press the gas pedal. Music turns off too. I have to put the car in park, turn the engine completely off, restart the engine before I can go. Very dangerous as it’s stalled as I am in the middle of driving at a stop sign, roundabout, stopping for a pedestrian, stopped at a light, left hand turn. Occurs each time I drive. Started in late 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481639August 28, 2022
ELECTRICAL SYSTEM
I was stopped at a stop sign and the auto-idle engaged. When I went to start again, the entire car shut down and would not start. I told me to depress the brake to start the vehicle, but the brake would not depress. I was stuck at the stop sign in the middle of a busy intersection because the car wouldn’t restart after the auto-idle engaged. After about 10 minutes, the car was able to start and I was able to drive it home. Prior to this, I have had some instances where the auto-idle would engage and when I went to drive again, all the lights would flash and it would delay in starting. The code reader read zero codes. Previous inspections from the deal found no errors as well. We are replacing the battery, but there are no other indications the battery was dead, dying or faulty and would cause this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481652August 28, 2022
UNKNOWN OR OTHER
When you start the car it is always in economy mode so that the engine can shut off when you are stopped. I like to turn this feature off manually as a few times if I don’t the car has stalled and also goes into neutral. Happened while I was on California highway 80 in stop and go traffic which was pretty scary as I was in the center lane. This was about two months ago. It happens about 10% of the time when I am in this mode if not completely stalling it splutters and feels like it won’t start or delays to restart. Happened yesterday at a light. Became a safety issue as cars tried to go around me by getting into the next lane which was flowing freely. Basically if I don’t turn the function off when I first start the car it is not safe. The dealer took a look about a year ago and found nothing and said they had not heard of the issue. I pointed out I had read about the issue in Honda forums they could find them easily it however they had no interest, maybe because they focus on known issues? Love the car apart from this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481659August 28, 2022
STRUCTURE:BODY
I have a 2016 Honda Pilot, color, Pearl White. The paint started to peel appointmently one month ago. The area is on the roof in front of sunroof behind the front windshield. There is a recall on the same color, make, year and model. Peeling in the same area. I was told by Honda of America that it was only for Honda that were painted at a certain factory that are covered by the recall. I did have the vehicle inspected by Honda and a body shop that they sent me too. Total estimate is around $1200. They both confirmed that it's the same area as the recall. I do have the email with pictures that they took to send to Honda. Honda is only willing to cover 25% and told me to put a complaint into your department. PER Honda they said if there is enough complaints. There would be a recall for the other vin numbers to cover the paint job. We find there response unacceptable based on pass practice and previous recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481547August 27, 2022
ELECTRICAL SYSTEM
Multiple incidences of vehicle power shutting off unexpectedly including at a stop light in busy major downtown causing a dangerous situation and requiring police assistance. Start will fail unexpectedly requiring a period of time before another attempt or a jump start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481556August 27, 2022
ELECTRICAL SYSTEM, ENGINE
The problem, I believe, it with the auto start/stop feature of the car. At least 10 times (starting in mid 2021), while stopped at a traffic stop, the auto stop feature enables causing the engine to stop when the brake pedal is pressed down. Upon taking my foot off the brake pedal, the car stalls and does not start up right away. This always seems to happen at a busy intersection, and I have to put on my hazards until I can get the car to start up again which takes up to 2 minutes. This happens in both hot and cold weather. The danger here is that I can be hit by another car expecting me to move and also causes me to block traffic in dangerously busy areas. The problem cannot be reproduced at the dealership as per the dealership. There are never any symptoms prior to the car auto start/stop feature failing. This is a safety issue that can literally cause serious injury
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481354August 26, 2022
ENGINE
With the auto engine idle stop enabled, stopped at a traffic light and engine shutoff. When releasing the brake engine did not start and dashboard display said to put car in park and press start button. Followed directions and car did not restart until completing the park/start button sequence three times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481371August 26, 2022
ELECTRICAL SYSTEM
The contact owns a 2017 Honda Pilot. The contact stated that alarm on the vehicle would activate erroneously. The contact stated that after deactivating the alarm, the alarm sounded again hours later. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481387August 26, 2022
ENGINE
The engine will stall at stoplights. It appears the auto start/stop feature fails when engaged. Car has stalled 4xs in the past week. To fix issue: You have to put the car in park, foot on brake, and hit the start engine button in order to restart the car. Also put hazards on for safety reasons. Once car starts, you can put into drive and go forward. We've been fortunate not to have an accident. It's a significant safety issue stalling at stop lights with traffic behind you. Local Honda Service center could not replicate the issue. I instructed them that you have to drive car for ~20-25 minutes before it will stall. Car was scheduled for regular A156 Maintenance. They are looking at the stall issue today, 8/26/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481438August 26, 2022
ELECTRICAL SYSTEM
1. The problem is linked directly to the Auto Start/Stop capability. The Car is available for inspection upon request. 2. Car shut down electrically in the intersection of the road and caused traffic and police presence, semi trucks rolling through were frightening 3. Honda West Dealership in Las Vegas inspected the problem but had no resolution to fix it. 4. No warning lights indicated a shut off was emminent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481203August 25, 2022
ENGINE
The auto start-stop system is not working properly. We have had several incidences when the idle-stop feature is on and we stop in traffic or at a stop sign or light and the engine will not start back up automatically. I have to go back through the whole process of restarting my car and there are times when it wouldn't start back up on the first try. This has almost caused a couple of accidents with the cars behind us almost hitting us as we are not able to move initially causing more traffic and opportunities for accidents. I took it to a Honda dealership and there only suggestion was to get a new battery. They said that my battery when tested was borderline, but there battery testing machine did not say that it needed replaced. It said to charge and retest. I pressed them for the details and said it was at 12.5 volts and 400 on cold crank. So it wasn't exactly were you want it, but didn't show replace either on their testing machine. Also we had the Pilot in on 6/22/22 for a standard oil change and it was marked that the batter performance was good. The first week of July is when I was driving it and had the complete engine stop where I had to restart the car in a traffic jam on a bridge. It took multiple times to restart and almost caused an accident. My wife let me know at that point that she had been having this problem all the way back into May but didn't say anything to me as she just started turning the feature off when in the Pilot cause she didn't like the feature. So this was happening even when Honda was saying we had a good battery. They also said that they are aware of the issue and thought it wasn't safe, but the only solution was for me to get a brand new battery and then be subject to this same issue sometime down the road again. There have been multiple times when this has happened dating back to May 2022. I will list the first time below, but it happened to me again yesterday (8/24/2022).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481210August 25, 2022
ENGINE
Fuel-saving stop-start system fails to restart. Car goes into neutral and has to be turned off and back on to restart. This happens when stopped at a traffic light. Low battery light ignites, seems engine doesn’t have enough power to restart when gas is pressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481238August 25, 2022
ELECTRICAL SYSTEM, ENGINE
Car has auto engine stop/restart as a fuel saving measure. Several times the car has failed to restart after turning off. This happens in highway stop/go traffic, at traffic lights. This is dangerous, as my foot comes off the brake, cars behind me think i am moving, and then the engine fails as it is restarting. I have to then put my foot back on the brake, put the car in park, and restart the engine before being able to drive again. This happened on 8/25, and 3 other times within the last month. This did also happen perhaps a year or 2 ago, the dealer did examine the car but I don't believe they found any issues to be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481250August 25, 2022
ENGINE
In September of 2021 my mechanic noticed low oil. oil consumption and poor mileage. We have to travel from New Mexico to Houston to see our grandchildren and sometimes we bring them back to our home. The risk is that we can get stranded in the middle of the desert. There have been reports of oil consumption see attached article: https://www.vehiclehistory.com/articles/honda-pilot-excessive-oil-consumption-recalls But when I called Honda customer service they dismiss it because my vin# does not show on their computers of recall of problems of such. I called the dealership and the same thing happened. I am an old timer that changes its oil and does the required maintenance regularly and on time. This should not happen to a very well-maintained vehicle! I hope you can help or at least direct me to someone that could help me. A very dissatisfied customer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481265August 25, 2022
SEATS
The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed, the driver's side front seat inadvertently moved backward. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481290August 25, 2022
UNKNOWN OR OTHER
My 2016 Honda Pilot is displaying a "Keyless Start System Problem". There is a Service Bulletin 20-117 that extends the warranty for affected vehicles so they can be repaired under the warranty for free. The Service Bulletin states that ALL Trim levels are affected vehicles, however, my vin #[XXX], does not come up as an affected vehicle. My vehicle needs to be included in and covered by the Service Bulletin 20-117, which will extend the warranty so I can have my vehicle repaired. Please address at your earliest convenience. Thank you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481299August 25, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The car braked automatically without any obstruction or car in front. I lost control of the brakes causing a severe Jerk and car to slip on freeway. I had a 2 month and 5 yr old in the car. We nearly escaped a serious accident as the truck was behind us in full speed. The whole warning/stopping event occurred in a few seconds. There were no obstacles in the road," the driver wrote. "There was a truck following me about 2 car lengths behind who had to stop very quickly in order not to rear-end me." I am scared and dont want to drive the car anymore
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481049August 24, 2022
ENGINE
Vehicle failed to restart after stopping at a stop light while auto stop feature was on (defaults on). Had to completely turn off (the) vehicle and restart it for it (for) engine to fire back up. It created a unsafe situation. It took several efforts to get car restarted while traffic had to drive around on shoulder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481073August 24, 2022
POWER TRAIN
Vehicle rpms will vary and not be steady on light to medium acceleration between 20 to 60 mph. Rpm guage needle will bounce up and down slightly while accelerating. Torque converter seems to not be locking up resulting in judder. No engine lights or warnings. Dealer was able to confirm the same thing and isssues went away when replaced and flushed transmission fluid. But the problem slowly returned 20k miles later..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481075August 24, 2022
ENGINE
I was stopped at a stop light in traffic. The light turned green and I tried to hit the gas to go, but my vehicle turned off. I tried to depress the brake and push the start button, lights flashed on my dash but did not start my car. I tried again and nothing happened. Then, all lights on dash turned off when I tried again to start the engine. I waited a few more seconds and tried to start the car and the dash lights came on but still my car would not start. I continued to wait a few seconds and tried to start my car and it finally turned on after 15-20 attempts. I called the dealer and they said it's probably the battery. The car just had a new battery put in so it's not the battery. The car just passed inspection at the dealer's last week. We have received no warning messages in the vehicle about this. However, the same thing happened to me a year ago where the vehicle did not start after being stopped at a light, but it only took 3-4 times to get it started again. Today, I was at a busy intersection when this happened with rush hour traffic with my children in the car. The speed limit was 45 mph on the road. Cars had to slam on breaks to avoid hitting us. Not a safe situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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