Honda Pilot Complaints

9,418 consumer complaints on file.

#11484259September 13, 2022
ELECTRICAL SYSTEM
The auto start/stop feature activated while I was at a stop and shut the vehicle off. When I removed my foot from the brake the vehicle stalled and would not restart. Had to place the vehicle in park and apply the brake to get it to restart. The restart took multiple pushes of the start button. This was a busy intersection where I immediately became a hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484261September 13, 2022
ELECTRICAL SYSTEM
Engine fails to restart after an automatic engine idle stop while completely stopped at a stop sign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484282September 13, 2022
SEATS
The contact owns a 2013 Honda Pilot. The contact stated that when he exited the vehicle, he heard a cracking sound coming from underneath the driver’s seat. The contact stated he looked around the driver’s seat and noticed that the bottom of the driver’s seat frame was fractured in three locations. The contact inspected the frame of the front passenger’s seat and noticed one crack. The contact stated he called the local dealer and they informed him that there was no recall associated with the VIN and suggested he contact the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall for the failure. The manufacturer informed the contact that the seat repair would be at his own cost. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484284September 13, 2022
UNKNOWN OR OTHER
auto start/stop failure - Vehicle stops, engine shuts off as usual. however, when brake is released the engine does not start back up. It then needs to be put in park and takes several takes to start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484306September 13, 2022
STRUCTURE, LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Honda Pilot. The contact stated that while driving at various speeds, the hood would flutter and shake. The contact called the dealer and was informed that his VIN was not included in NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The manufacturer was also notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484340September 13, 2022
VISIBILITY:REARVIEW MIRRORS/DEVICES
We have a 2011 Pilot EXL-(bought it used) -with haze on the mirror. From all the comments out on the internet, it is obvious that It gets progressively worse and becomes a safety issue -Our vision is obstructed by the haze and could result in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484341September 13, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On multiple occasions the auto start/stop has failed when releasing brake pedal vehicle will completely shut off and takes multiple attempts to turn back on. This is a hazard due to the fact that it has occured on busy streets and state highways. At this time vehicle has not been inspected by dealer we do plan on taking it in asap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484346September 13, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I got my brand new Honda in 2019; the problems started right away, after a few weeks, the radio system would just turn off while driving. The whole console wouldn’t work. I would turn it on/off but still nothing. If I let the car set over night sometimes it may work the next day. They replaced my radio but it continued. [XXX] from Honda said it was finally in Error state and it was the Amplifier. [XXX] had ordered a new 1 & put it in 9/8/22, I thought my problems were over. On 9/12/22; I dropped my daughter off at school, I was leaving but I had to stop for traffic. I was about to pull out when the dash starting flashing/lighting up & I couldn’t go anywhere. The car was in Park and I was stuck. I pushed the car into drive, etc., but it wouldn’t go. I turned the car off/on to try to restart things but nothing. The brakes then locked up and I couldn’t do anything. I tried everything that I could think, I was blocking traffic not allowing people to leave from the school and cars from coming in. I called Honda Rd. Asst. But they said I had no longer a warranty as I am at 30,000 but I thought it was 36,000 miles. They connected me to AAA which I had to pay out of pocket for towing. I called [XXX] & my Serv. Advr. [XXX] so they knew that I was going to towed in. I couldn’t get the vehicle to turn off or on after awhile. 2 hrs. later; the tow truck had came, he had to jump start it to get it on his truck, he toke me to Honda. I waited over 4 hrs. but [XXX] said battery was good, he ran errors but couldn’t find anything wrong except the back up camera had an error but it seemed as though he didn’t believe that is the problem. I could take it home but he said if his wife was having issues, he wouldn’t want her to drive it. I left it w/Honda, [XXX] took it hm. to see if it would do what it did for me. I honestly don’t want to drive it, I am scared; what if something worse happens or pay to be towed again. I didn’t want a new vehicle to deal with issues. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483956September 12, 2022
ELECTRICAL SYSTEM, ENGINE
The engine's idle-stop feature shut off my car while stopped at a busy intersection in urban traffic, and took 15 seconds to restart the automobile. The idle-stop feature kicked in when at an intersection. When I took my foot off the brake to accelerate forward, the car instead turned off. The dashboard prompted me to shift the car into park, put my foot on the brake, and press the engine ignition button. I did so, but the car did not restart, even when I repeated the process 2-3 times. Finally, on the fourth time, the car restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483874September 11, 2022
ENGINE
Since purchasing my car in 2018 the idle stop sometimes seemed like it "glitched". It would take an extra second or two to restart, the radio would turn on and off and lights on the dash would flash, but the car still worked. Within the last few months I've had 3 occasions where the car just wouldn't start again when I hit the gas. I need to shut the entire car off, wait a few seconds, and restart the entire car. This is extremely scary when you are stopping for a quick turn and an huge safety concern when your car won't go when you hit the gas during an unexpected stop (during a turn, at a red light, stop sign, etc.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483887September 11, 2022
AIR BAGS, VISIBILITY/WIPER, SEAT BELTS
I got this car as a loan from a 3rd party dealer ship and they never told me it had a recall days after the airbag light pops up in the dashboard I took it to get service and they stated that the problem was fixed. The light on the dashboard was gone. A couple days ago the light came back and it makes a weird noise when you turn it on and the car gets humidity so fast the windows fog up and I have to turn the ac on. It doesn’t feel safe to drive it at times but I have to for work. I just want to make sure it’s safe to drive from la to sylmar I’m afraid if it gets to hot or humid that the airbag will go off, and I’m paying way more than I expected each month for the car and it doesn’t feel safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483921September 11, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
While driving, the transmission would not gear up to any higher gears and could only drive 40mph with 3000+ RPMS. The MIL lights showed "Check Engine," "Emissions System Problem," "Transmission System Problem," and "Blind Spot Info System Problem," all at once. When pressing the "P" button for Park, it did not always want to engage in Park. The engine would sometime stutter on acceleration. The "P" and "D" for Park and Driver on the MIL would constantly blink. This action placed the driver and occupants at risk of injury because of the stutter and slow speeds on the highway. Also, when the "Park" button did not engage, the car was at risk of rolling into person or property. Currently, service has been scheduled for the dealership to diagnose the issue. There were no warning signs prior to all of these warning lights showing up all at once.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483781September 10, 2022
ELECTRICAL SYSTEM, ENGINE
Stop/start system shutdown the engine and failed to restart while at stop light. It occurred twice on 9/8/2022 and twice on 9/9/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483823September 10, 2022
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I have owned the 2020 Honda Pilot Touring since Jan.2021. Up till now, theses similar situations have happened 4-5 times. It always happens when I am gradually slowing down to a complete stop at crossroads. My 2020 Honda Pilot has shut off a few times while stopping at a red light. Each time has been after coming to a complete stop at a red light and sitting there for a couple minutes. Suddenly there is a beep sound and the engine shuts down. Only the entertainment system is left on. The gear changes to N by itself and I am unable to change it to any other gear. With my foot on the brake, trying to change the gear and trying turn off the car for about 3 minute in the middle of traffic with my kids in the car, eventually I was able to shut off the engine completely off. I immediately try restart the car to avoid a car accident. It put itself in N (neural) and the dashboard screen said “Put it in P (Park) and hit bottom to restart car.” The car wouldn’t let me push anything. The power button did nothing and even if you pushed the P for park it stayed in N. The battery light immediately came on when this happened also. And went away as soon as it worked again. I scheduled an appointment after the third time the this happen leaving the car for them to run tests. They ran the tests and when I returned to pick it up, the technician said they tested the battery, wiring, and engine and that everything was good. Nothing was provided to me but they did show me the report as they talked about the results I am sure I can obtain if requested. They almost changed me for the testing but waived the fee which I was thankful. I am concerned and at times scared for the safety of my kids and I. I really hope Honda finds a fix for this and recalls for whatever the issues are as quickly as possible. I like the car but it really is making me want to get a new car and never purchase from Honda again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483846September 10, 2022
ENGINE
I was on a six lane highway at a traffic light. The idle stop engaged while I was sitting for the light to turn green. I released the break and the car didn’t start. I tried to put the car in park and push the start button and the car wouldn’t start. I sat through a couple light cycles in the middle lane with my hazards on. I turned off all accessories and the car did start and I was able to drive off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483640September 9, 2022
ENGINE, UNKNOWN OR OTHER
My 2017 Honda Pilot has intermittent issues with the automatic idle feature at stops. It will sometimes stall out completely, requiring me to shift to park and restart the car completely. This feature has never worked properly; therefore, I have to shut the feature off everytime I drive for safety. I have told my dealer about this problem numerous times and they have “not been able to replicate” the problem. They have replaced battery for this reason at least once but it did not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483687September 9, 2022
ELECTRICAL SYSTEM
The idle stop feature not working properly. Many times the engine will not restart after releasing the brake and pressing the accelerator. This has left me stranded in busy traffic situations including intersections. This is very dangerous and a hazard for me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483692September 9, 2022
ENGINE
The contact owns a 2019 Honda Pilot. The contact stated that while at a red traffic light, the vehicle lost automotive power on several occasions. The vehicle was able to restart. The contact stated that while she was driving uphill and was stopped at a light waiting to make a left, the instrument panel displayed various unknown warning lights illuminated and the vehicle stalled. The contact stated that the vehicle was able to restart after attempting to restart for 5 minutes. The vehicle was taken to a local dealer and the contact was informed that the diagnosis was that her battery needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that as she was driving uphill and waiting at a red light the gear shifted independently into neutral(N) without warning lights that illuminated and the vehicle then lost motive power. The contact stated that after attempting to restart the vehicle various times for 20 minutes the vehicle was able to restart. The vehicle was taken back to the dealer who informed that the starter needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and the contact had a case opened. The approximate failure mileage was 40,227.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483707September 9, 2022
ELECTRICAL SYSTEM
I own a 2016 Honda Pilot (Touring) model. Upon start-up the idle-stop feature is defaulted to enabled. When the vehicle comes to a stop the idle-stop feature shuts down the engine but leaves some features such as air conditioning and radio running. Upon disengaging the brake, the vehicle should automatically restart. However, on many occasions both on residential and freeway the vehicle has failed to restart and stalled. After putting the vehicle in park and attempting to restart it, it does not restart right away. Because of the stall, the vehicle appears to be left in an indeterministic state making restart more difficult and time consuming. After several tries of applying the brake and pressing the on/off button to restart the vehicle, the vehicle finally restarts. When the vehicle stalls, many of the dashboard lights come on... maybe all of them do. The major safety issue is that the vehicle becomes non-operative on busy streets or freeways. The driver will be required to turn on his hazard lights while trying to restart the vehicle. This failure places the driver and passengers at risk of being hit because it is non-operational in an environment/situation where other motorists believe you should be moving. I have made an appointment with my dealership to have it inspected. The problem has occurred multiple times on both the street and freeway. It is not always easily reproducible but has been witnessed by passengers in my vehicle. There appears to information from the public regarding this type of failure on social media.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483756September 9, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
On multiple occasions, the engine idle stop system has failed to restart the engine at an intersection when releasing the brake leaving the car disabled in a dangerous situation. This started after about 20k miles. When it happens the car is fine until brake release. It seems to try to restart but the entire car loses power. No lights, no anything. Won't restart at first either. After a few moments trying to get it to restart it will fire up and you can put it back in drive and continue. I did note it happened less when I replaced the battery for a while. Dealer has replaced fuel rail and ignition switch to no avail. As a car guy I can say when it happens it's almost like there is not enough power to throw the starter. At that moment it's like all the power is sapped away like a bad ground or something. But then it comes back because obviously it restarts after a bit. Battery, Alternator and starter tests are always good. We now turn engine stop off every time we start the car out of fear but there is no permanent off switch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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