Honda Pilot Complaints

9,418 consumer complaints on file.

#11485795September 22, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Honda Pilot. The contact stated that after being idle at a red traffic light and attempting to accelerate, the vehicle lost motive power and stalled. The contact stated that the Start/Stop function operated as designed while stopped however, when the accelerator pedal was depressed the system failed to re-engage. The contact had to wait for several minutes before the Push to Start button would restart the vehicle. There was no warning light illuminated. The contact called the dealer but was unable to reach a representative. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485814September 22, 2022
ELECTRICAL SYSTEM
When stopped at a red light, the car went into idle stop mode. When I released the brake, the car did not restart. The electrical flashed. An error message was displayed to put the car in park, press the brake and engine restart button. That did not resolve the problem. The car would not start. We could not shift it from park to move it. I was in the traffic lane on the down side of an overpass with limited visibility behind me. I was concerned about getting rear ended. The car had to be towed and the battery replaced. The original Honda dealership performs all routine maintenance with the most recent service in June 2022. There has been no prior indication that the battery was weak or needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485864September 22, 2022
ENGINE
The contact owns a 2017 Honda Pilot. The contact stated that while stopped at a stop sign or light with the brake pedal depressed, the engine turned off; however, when the brake pedal was released the engine failed to restart as designed. The contact stated that the START/STOP button had to be depressed to start the vehicle. The contact stated that no warning lights were illuminated. The vehicle was taken to the dealer for diagnostic test however, the dealer was not able to determine the cause of the failure. The contact stated that the dealer replaced an unknown gasket, checked the battery, and performed a warranty valve adjustment but the failure continued. The vehicle had been to the dealer at least twice for the failure. The contact stated that upon picking up the vehicle from the dealer, the failure reoccurred. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485896September 22, 2022
FORWARD COLLISION AVOIDANCE, ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while driving, utilizing the engine idle feature, the vehicle would shut down while depressing the brake pedal. The contact stated the vehicle struggled to restart. The contact stated that several unknown warning lights illuminated. The contact had to depress the brake pedal, place the vehicle into the park, depress the brake pedal, and press the START/STOP button several times for the vehicle to restart. The Forward Collision Avoidance system would randomly depress the brake after the restart. The vehicle was towed to the local dealer where it was diagnosed that the battery system needed to be replaced. The vehicle was repaired but the failure persisted. The mechanic informed her of several Forward Collision Avoidance system error messages in the system. The contact stated that while driving and making turns or driving in stop and go traffic with the cruise control activated, the Forward Collision Avoidance system inadvertently engaged. Additionally, while driving over a seam in the road the Forward Collision Avoidance system engaged. The manufacturer was not contacted. The approximate failure mileage was 53,908.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485947September 22, 2022
UNKNOWN OR OTHER
When coming to a complete stop the idle stop turns the car off. When you take your foot off the break to restart the engine it stalls the vehicle and puts the car in neutral. The car then needs to be put in park, restarted and then can be driven again. This has happened about 20 times over the last month and has become more frequent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485652September 21, 2022
UNKNOWN OR OTHER
The auto stop and start has almost caused multiple accidents. When I remove my foot from the break the vehicle will not always start. Sometimes it dies and I must restart it and sometimes the vehicle rolls backwards before it starts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485658September 21, 2022
ELECTRICAL SYSTEM, ENGINE
The vehicle is equipped with start stop feature. The issue is it will stop, then crank for a second or two, but sometimes not restart. It’s a safety issue when you try to move with traffic, but the engine is now off. This issue has been reported to the Honda dealer numerous times over a 4 year period. The starter & battery has been replaced, but the issue still exists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485661September 21, 2022
ENGINE
Multiple times in the past year the car has stalled when at a complete stop. It's when the car idles down and then we try to go by stepping on the gas. The engine dies completely and we need to put the car in park and then restart the car. This is very dangerous when in traffic on the highway or starting on a green light or stop sign with cars behind us. We've talked to the dealer numerous times and they haven't had any solutions. We need this fixed but think Honda should be paying for it, not us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485727September 21, 2022
ENGINE
5 times now we have been stopped in traffic and the auto stop/start function correctly stopped the engine but the car would not start back despite multiple attempts. Thankfully after about 30-40 seconds the dash lights come back on then the start button will respond and the car will crank and run normally
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485384September 20, 2022
ENGINE, POWER TRAIN
The contact owns a 2016 Honda Pilot. The contact stated that the while operating the vehicle, the check engine warning light remained illuminated, and the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer who replaced the engine heater coil, the fuel injectors, and the camshaft however, the failure recurred. The fuel injectors were replaced a second time however, the vehicle continued to experience the hesitation while attempting to accelerate. The vehicle was taken back to the dealer who diagnosed that the torque converter needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485415September 20, 2022
ELECTRICAL SYSTEM
The car started smoking, I was able to pullover and get out. The fire department came and removed the hood because it was too hot and appeares to be on fire. They disabled the battery. Car was towed to mechanic and inspected for cause. It was discovered that the alternator melted and the wire harness was burnt and plastic components melted. Car has been totalled.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11485504September 20, 2022
UNKNOWN OR OTHER
My car often does not start back up at stop signs/traffic lights. I feel very much in danger. It is difficult to get my car to start back up after it fails to start back up. I usually have to press really hard on the brake and even this is difficult to get it to restart. This is supposed to save fuel but I’m so afraid that someone is going to crash into me and put us all in harms way. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485404September 20, 2022
ELECTRICAL SYSTEM, ENGINE
My car, a 2021 Honda Pilot, has a feature called "Idle-Stop" where the engine stops when the break is depressed, when the break is released, the engine is supposed to start back up. Twice in the past week, while at an intersection, the Idle-Stop has engaged, stopping the engine, but failed to start the engine back up. After this occurs, I could NOT start the car back up, the engine would not turn over. The first occurrence was at the turn lane of a very busy intersection and there were numerous cars blocked by mine. Thankfully after about 30 minutes, the car managed to start up. I took it immediately to the Honda dealership where they said the car needed a software update. The dealership said the battery was fine and that there were no other issues. One week later, the same thing happened, I was a stop light and the Idle-Stop feature stopped the engine and it failed to start back. My 2 children were in the car this time, I felt very much that our safety was in danger. This time, I needed a jump start to get the engine started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485166September 19, 2022
ENGINE, UNKNOWN OR OTHER
Auto start feature not starting engine once brake pedal is released after engine is turned off at traffic stops due to this feature. It takes 6 to 7 tries when this happens to get the engine started while all this time putting the occupants of the car in anxiety and putting our lives at risk to push the car to the side. This has happened repeatedly in the last few days. It has happened few times couple of years ago and I wasn't aware it was due to this feature unless it started happening last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485181September 19, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, ENGINE
On many occasions, when the vehicle is stopped (at a light or in gridlock), when I remove my foot from the brake to apply the gas, the engine stops and the vehicle shuts down all systems (audio, nav, etc). When this happens, for a very brief time (too short to get a photo) warning lights related to the collision and/or emergency braking systems flash. After those lights go away, the dashboard lights indicate that the vehicle is in neutral (not by my doing) and that I must press the brake, put the vehicle in park, and restart the vehicle. This process does not always work the first time and the delay of turning off and restarting the car, even when it does work, causes a dangerous situation in traffic. When this happens on a downward hill, my vehicle rolls forward as it “dies” and I am sometimes stuck in the middle of an intersection as I try to restart the vehicle as quickly as I can. When it happens in heavy stop and go freeway traffic, I’m often surrounded by vehicles traveling at high speeds. I’m terrified that my baby and toddler will be hurt in this vehicle. I find it egregious that Honda has not issued a fix, a recall, or any other option for owners of vehicles with such a dangerous flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485240September 19, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, POWER TRAIN
On multiple occasions the idle stop feature will engage and upon re-engage it will stall my vehicle. When I place the vehicle in park, press the brake and press the ignition start, nothing happens. Upon multiple attempts to restart the car it will either do nothing or making a chug without restarting. Continuing my attempts to restart the vehicle it will finally restart. During these times I will be stalled at a stop sign or traffic light with impatient drivers going around me. All the dashboard lights come on. I have taken it to the dealership, they stated they couldn’t duplicate the problem. This is unsafe for motorists or pedestrians. If this happens while I'm in an intersection or other location with moving traffic it could be very unsafe for myself, other motorists and/or pedestrians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485267September 19, 2022
ELECTRICAL SYSTEM, ENGINE
On multiple occasions now my Pilot has completely shut down while the auto-idle is on and I have been unable to restart it quickly. My young children and I have been stuck in traffic multiple times unable to move or get out of the way of oncoming traffic due to this and most recently on 9/16/22 I was almost hit due to be unable to restart my vehicle. I typically keep the auto-idle off for this reason but if I forget to turn it off, it happens again. I purchased my car on 7/06/22 and this has happened 3 times (which is a very high percentage of the time the auto-idle is accidently left on). I have tried to take it into be serviced but it does not happen every time so they have been unable to assist. There are no lights on, messages or any indication when this happens, the engine just shuts completely down and takes a minute to allow you to put it into park and restart the engine by pressing the break and the start button. This is terrifying for me, my children and everyone else on the road that has almost hit my idle car. I am scared every time I get into this car and unsure what to do at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485276September 19, 2022
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
The owns a 2011 Honda Pilot. The contact stated while driving approximately 65 MPH, the vehicle started shaking abnormally and almost stalled. The contact pulled over to the side of the road and waited for several minutes before the vehicle regained stability functionality and the vehicle stopped shaking. The VSA (Vehicle Stability Assist) warning light illuminated. The failure had occurred five times. The contact took the vehicle to the dealer who diagnosed that the engine block was causing oil leaking from piston rings unto the spark plugs. The spark plug was replaced and the contact was advised to drive at speeds of 40 MPH or slower. The repair was provided as a temporary fix. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485148September 19, 2022
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SUSPENSION
The contact owns a 2021 Honda Pilot. The stated that the vehicle was pulling to the left or right while driving. The contact stated while depressing the brake pedal the vehicle started pulling to the right. Additionally, while driving over rough road surfaces the vehicle was making a loud rumbling sound as if the traction control was failing. There was no warning light illuminated. The contact had taken the vehicle to the dealer who was unable to duplicate the failure. The contact stated that the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 9,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485062September 18, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
The car sometimes fails to restart on its own from a complete stop at a traffic light or stop sign with the Auto Start/Stop function engaged. Furthermore, on two recent occasions the car would not start at all after it was turned off to get gas. One of those times it sat for 40 minutes at the gas pump while waiting for a jump start (it eventually started on its own), and the other it had to be towed to the dealer. After the first incident, we were told there was nothing wrong with the battery and a month later, when the car had to be towed, we were told the battery was completely dead. The concern with the start/stop trouble has been reported to the dealer and we were told there was nothing they could see. There have been no warning lights, lamps or messages. The start/stop problem began approximately a year ago, and we have tried to turn that feature off when driving, due to the problems that occur, since we were told there wasn't a problem that could be seen. On the occasions we forget to take this step, it always struggles at a stoplight or intersection and if not caught in time, the car will stall out, sometimes taking 2-3 tries to restart. The vehicle is currently in the shop, awaiting a battery replacement as we have been told that is what is causing the start/stop issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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