Honda Pilot Complaints

9,418 consumer complaints on file.

#11488029October 5, 2022
ENGINE
The vehicle is equipped with auto idle/engine disable. When stopped at a stop light and depressing the brake pedal, the engine shut downs. The engine is supposed to restart on releasing the brake pedal. On a number of occaisions the engine has not restarted, but rather has stalled, leaving me stalled in traffic. It takes several seconds (which feels like a lot when cars are driving around you, honking, etc.) for the engine to completely shut down and then restart. And sometimes the restart is not smooth. Takes time. The dealer service has not reproduced the problem - they did suggest that I replace the battery to see if that would help. It seemed to help a bit - but the problem returned after a short while. This has occurred approximately 5-6 times. I now try to remember to disable the auto idle feature on entering the car. The default is for the feature to remain on, so I have to remember to disable it each time. I have one maintenance record from January 2022 which shows my report of the issue to the service department, and the replacement of the battery. I did ask about the issue prior to, and after, the January 2022 record, but I have only the one documented complaint. I know that this now a known problem and that the NHTSA is investigating. I wanted to share my experience. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488039October 5, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Wednesday 9/28, some cloud cover but nothing on the deck, mild temps, straight highway– traveling on I-90 eastbound at 10AM, and past North Bend and the 436th Ave SE exit, our 2022 Pilot braked suddenly from 70 to about 40 mph accompanied by the red flashing BRAKING light. At that point the West bound traffic is some 100 feet away from the eastbound. We were in the left line with a speed of 70 mph with ACC activated. Just prior, I noticed an ambulance, Westbound, with lights on – in the westbound left lane, as our CMBS went bonkers eastbound. Luckily, there were no other cars near us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487778October 4, 2022
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? Yes it is available for inspection upon request The start/stop idle feature doesnt work sometimes. The car is supposed to turn off when you come to a stop light or any stop at all. You put on your break and the car stops and then when you start to go the car turns back on and off you go. For about a year now this has been malfunctioning and my car just stalls. Twice now in the last 6 months this has happened where I have been stuck in traffic with cars yelling and honking there horns at me. How was your safety or the safety of others put at risk? Countless times in the last year my life, my childrens life, and those drivers around me have been at risk. There isn't any warning before it happens and can happen at anytime. Twice I thought I would have to call the police to direct traffic and get my car towed but thank goodness after 5-10 minutes it ended up starting on its own. The problem also is when it stalls like this, you can get the car in neutral to move or anything. Your just stuck. Its so scary and unless I disable this feature every time I drive the car, I risk getting in an accident!! Has the problem been reproduced or confirmed by a dealer or independent service center? No it hasnt been reproduced. It is at the dealership right now because the second incident where it completely stopped for 10 minutes in traffic happened yesterday. Took it to the dealership 6 month after the 1st very dangerous incident and they said it was the fuel injector which I got replace and it didnt have any incidents for 6 month but as I stated it started back up Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, the dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487786October 4, 2022
ENGINE
Idle stop engages and cuts the car off, but it won't start back up automatically. We have to put the car in park and try to restart it completely. Sometimes it takes multiple attempts; long enough to miss a cycle at the stop light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487807October 4, 2022
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
The contact owns a 2015 Honda Pilot. The contact stated while changing a flat tire on the driver's side front, the OEM jack was placed under the hard point located under the frame behind the driver's side front tire. The contact stated that the jack had a slot on the top of the jack and he matched the slot to the hard point. The contact stated that the vehicle was on a flat concrete driveway. After the vehicle was jacked up and he removed the flat tire, the base of the jack began to bend and the vehicle began to lean. The jack was leaning and could no longer support the weight of the vehicle and collapsed. The rotor was resting on the driveway. The vehicle was finally lifted using a heavy-duty floor jack and the tire was replaced. The contact had called a local dealer who confirmed that the jack was the OEM jack for the vehicle. The contact stated that he purchased a heavier scissor jack with a wider base. The manufacturer had been informed of the failure. The failure mileage was approximately 178,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487903October 4, 2022
ELECTRICAL SYSTEM
The idle stop shuts off my engine as designed but then it fails to restart approximately 10% of the time. When this occurs I have to put my car in park, turn off the car completely, turn it back on and put it in drive. While this most frequently happens at stop lights it has occured on the freeway when I have needed to stop. The frequency in which this is happening seems to be increasing. I have already had the start button on the car replaced twice. The issue continues to happen with increasing frequency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487589October 3, 2022
ENGINE
The owns a 2019 Honda Pilot. The contact stated that on multiple occasions while at a stop, he released the brake pedal, but the engine failed to re-engage. Additionally, the contact stated that the transmission inadvertently shifted into neutral while driving. The contact stated that he was able to restart the vehicle after multiple attempts. No warning lights were illuminated. The first time the vehicle was taken to the dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487634October 3, 2022
ELECTRICAL SYSTEM, ENGINE
After stopping and the auto start-stop system is utilized to turn off the engine, the engine does not restart on its own when releasing the brake pedal. The vehicle must be shifted to park, turned off, and restarted before you can begin driving again. This has happened many times and poses a major safety risk since it happens predominantly at stop lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487698October 3, 2022
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that on several occasions while at a complete stop, the vehicle would stall upon acceleration without warning. The vehicle was taken to the dealer where they informed him that the battery was likely the cause of the failure. Upon investigation, the contact linked the failure to the auto Start/Stop switch which was under NHTSA investigation. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,000. The contact stated that a maintenance check showed that the battery was actually fully functional and had a full charge. The stalling issue still affects the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487723October 3, 2022
SUSPENSION, STRUCTURE:BODY
Confirmed with local mechanic that the rear cross member of the sub-frame needs to be replaced immediately. Badly rusted and is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487759October 3, 2022
ENGINE, ELECTRICAL SYSTEM
The vehicle routinely shuts off at intersections and is unable to restart. This often causes traffic to back up behind the vehicle and vehicles around us having to make sudden stops. This occurs during normal driving conditions about 3 times/month. It seems to be attributed to the automatic shut-off feature but does not restart as it should when operating properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487760October 3, 2022
ELECTRICAL SYSTEM
My vehicle has had repeated instances of the audio "infotainment" system causing loud, unexpected popping and crackling noises. During these instances, the infotainment system sometimes quits working completely and often the handsfree telephone function quits working. When this occurs, the volume control and audio on off button have no effect whatsoever. It can occur with or without my telephone connected to the system. The only way to temporarily correct the condition (and it only works sometimes) is to pull off the road, turn the car off completely, and then restart it. This issue has occurred during three seperate time periods, and each time, it has progressed from intermittent to continuous. The first time I took it to the dealer and they replaced some small wiring harness connectors. The second time, they had a Honda Field Engineer look at the car and replaced the entire dashboard harness system (July 2022). Then today, it began doing it again. I have reported this to my Honda Dealer (Hendrick Honda Pompano Beach, FL) and they said they are contacting Honda for more information
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487501October 2, 2022
ELECTRICAL SYSTEM
Numerous times the auto stop/start feature has failed to work. When the car tries to start back after the stop/start feature has been engaged, it does not start and will completely turn the car off. All the electronics will flash off and back on. When this happens the car has to be returned to park and can take several minutes to start back leaving the vehicle stranded in the intersection. I have complained to the dealership but they say there isn’t a problem and to just turn the feature off. In order to do that a button has to be pushed every time the car is started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487553October 2, 2022
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
The car is equipped with a stop-start system that is supposed to shut off the engine when you stop (eg at a red light) and restart almost instantly when you lift the foot off the brake. The restart feature fails somewhat regularly, maybe about 5% of the time. It has happened for many years, and with increasing frequency as the car is getting older. Sometimes the restart has trouble, the car misfires a moment, but then the engine restarts, sometimes a bunch of unrelated warnings sound when this happens, the car reporting that the collision avoidance systems are now offline or similar. Sometimes the engine completely stalls and does not come back online at all; when this happens, getting it restarted generally means putting it in park, turning the car completely off, then starting it again, a process that takes 10-15 seconds. When this happens at an isolated stop sign it is annoying; it has also happened on a highway exit ramp with traffic going around our disabled vehicle. Various Honda dealers have inspected and maintained the vehicle, and none have detected anything wrong to explain this behavior. The problem is intermittent and thus hard to reproduce on demand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487405October 1, 2022
ELECTRICAL SYSTEM
When I drive the 2020 Honda Pilot it has started to make a cracking noise when I turn or go over any bumps in the road. It cuts off navigation and phone conversations from my infotainment system. The cracking noise happens if the system is on or off. It makes it difficult to even carry on a conversation with someone in the car. Not what I expected when I paid over $40k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487302September 30, 2022
ENGINE
Engine has failed to restart after stopping on multiple occasions. When stopped, the engine shuts off and the dash prompts you to place your foot on the brake and press the ignition button. The engine may start back up after several attempts. All lights on the dash flash intermittently with each attempt to restart the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487354September 30, 2022
ENGINE, ELECTRICAL SYSTEM
Start stop failed in middle of intersection. The car died and would not restart without a jump. Battery has been replay and it continues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487176September 30, 2022
ELECTRICAL SYSTEM, ENGINE
For years the stop and auto-start feature will not restart automatically. Sometimes the entire vehicle itself will shut down, lose, power, then restart by itself. It is more frequent now. Last week while on the freeway, the car shut down and failed to restart altogether. The engine did not respond. I had to put it in neutral and restart the car. I had to attempt to restart it a couple of times before it finally turned on again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487187September 30, 2022
ENGINE
While at a stoplight, my auto start/stop feature shut the engine down. When I released the brake after the light turned green, the car didn’t restart. Instead it shutdown in put the car in neutral. This resulted in traffic being halted and me frantically attempting to get it restarted. After getting it back in park, I was able to get it restarted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487042September 29, 2022
UNKNOWN OR OTHER
While driving down the highway, we heard a loud, sudden pop and then wind. The sunroof shattered and the cover was closed so all glass ended up on the cover. There were no overpasses above us or vehicles in front of us that could have caused anything to fall on the sunroof. There was nothing other than glass found on the cover and no damage to the top of the vehicle (as if something would have hit the glass and bounced off). The driver was startled and, if the cover had not been closed, the glass would have ended up in the face of our backseat passenger. Prior to this, I had no problems with the sunroof and there had been no prior damage to it. When I took the Pilot in for repair at the Honda service center, I was told that they have heard of a few cases like this where the sunroof spontaneously imploded, but that it was not a safety recall or under warranty. I have photos of the shattered sunroof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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