Honda Pilot Complaints

9,418 consumer complaints on file.

#11488761October 11, 2022
ENGINE, UNKNOWN OR OTHER
This is my third incident of being stopped at a red light and the auto idle turns on. When the light turns green, and I release my foot from the break, my car stalls and tells me put it into park. My car essentially stalls out and I have to shut it off and on. Usually takes about 30 seconds to a minute for it to start up again. I almost got rear ended today at a light and I am concerned for my safety. How can we turn this into a recall and get this fixed before somebody gets injured?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488841October 11, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On several occasions my vehicle has acted as if it were going to die at a stoplight or intersection where the brake pedal was pushed enough to trigger the auto-off function. It did not start doing this until the last several months. I assumed it was because I did not have my foot pressed enough. On one occasion several weeks back it acted as if it did not want to start and then today I was completely stopped and stuck at a light, blocking traffic. The battery light came on and it would not let me restart it. After a minute I finally got it started and immediately drove it to the Honda dealer in which they weren’t able to check it. I will take back tomorrow for them to check it out. I’ve also read several articles about this same thing happening so I wanted to report it for the records.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488866October 11, 2022
ENGINE
About a year after we bought the car the engines fail to restart after stopping, in some cases the jump start was required to get the engine going again. After it happened on the highway a few times we took the car into service and they said it was the battery they changed the battery which cost us a lot of money. After changing the battery it happened over and over again, we took the car again into service and they said it is not related to the battery and that they shouldn't change the battery in the first place. They said it's a software issue and they updated the software and we paid a lot of money and the problem continued. We report the issue every time we take the car to a car maintenance and they say it's a Honda problem and they can't help us (the service we go to is Honda car service). Whenever there is traffic we are afraid the car will stop and we will cause a collision. No warning lights before the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488636October 10, 2022
ELECTRICAL SYSTEM
Auto engine on/off option- when on and at a stop the whole vehicle shuts down I have to hold brakes down press engine on/off to correctly shut it down the start the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488638October 10, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. I was at an intersection at 10:30pm and it was extremely dangerous as my car would not start and was completely black. I could not even turn on hazards or put the car in nuetral to move out of the way. I had to call 911 and have the police assist. My car was towed to the dealership and I am waiting for an update. This will be the 4th time I have had my vehicle there for service for an electrical issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488665October 10, 2022
ENGINE
I was exiting a highway and entering a right hand turn lane. There was traffic in the turn lane and I came to a complete stop. When I stopped my car shut down. I attempted to restart by pushing the engine start/stop button but the car did not restart. It took about 30-60 off trying the butting, attempting to shift into drive and opening/closing the door and trying to restart before I could get the car to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488361October 7, 2022
ENGINE
The issue occurs when the car is stopped (at a traffic light) and the auto engine off is engaged, when I lift the brake to press the accelerator, the car shuts off the engine completely, puts itself in neutral and requires me to put the car in park and restart (press brake and ignition button). I then struggle to start the car (attempting multiple times) and restore it to drive. This is a major safety issue that occurs in the middle of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488387October 7, 2022
UNKNOWN OR OTHER, ENGINE
I am the owner of a 2017 Honda Pilot Touring. My car has been dealer maintained. It was most recently in for routine maintenance less than 3 weeks ago. On October 7, 2022 at approximately 2:00pm I was stopped at a major intersection. My Auto Idle Stop engaged and my engine went idle. When the light turned green, I let off the brake my car jumped 2-3 times and went dead. The dashboard showed the car to now be in Neutral and the battery indicator was lit. I quickly attempted to restart the car and/or put the car in Park. Over the course of 30+ seconds, I tried various combinations pushing the Start button or the Park button. There was no response. I attempted to call my husband, he was unavailable, so I tried again and the car started immediatley (while in neutral). I have had numerous instances of the Auto Idle Stop not responding quickly when it should restart. The delay can be up to 4 seconds after lifting my foot or turning the wheel. It has become my habit to turn off Auto Idle Stop when starting the car. I believe 90%+ of my driving is without it due to the unreliability. However the latest incident has me very concerned about driving the car. This along with other transmission/computer issues have been mentioned to my dealer during routine service. Many of those issues were corrected, however an issue with the Auto Idle Stop has not been discovered and I was advised to deactivate it when starting the car. Please keep in mind that the default setting is on. If I forget to deactivate or when someone borrows my car, this becomes a concerning issue. I contacted my Honda dealer and made an appointment to have it looked at again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488413October 7, 2022
UNKNOWN OR OTHER
Auto Idle Stop is malfunctioning. When my car turns off at a stop using Auto Idle Stop many times the engine does not turn back on. Then I can't put make my car drive. I can't put it into Park. Nothing happens when I give it gas. So now I have to turn off my car and try to restart the engine so I can drive again. So cars behind me are starting to accelerate because the light has turned green and my car has stopped working. This has happened to me more than 10 times. Now I try to remember to turn off Auto Idle Stop but I don't always remember to do so. I'm afraid I will get hit because it is taking me sometimes 10 seconds to get my car moving again. My car is available for inspection. I have not taken it to the dealer. It has not been inspected by anyone. There were no warning signs although a warning light appears on the dash for a second when the engine won't start. It says something about Auto Idle Stop but I'm so busy trying to start my car again I can't read it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488434October 7, 2022
ELECTRICAL SYSTEM, ENGINE
The start/stop turn the car off and when I tried to restart the car nothing happen. The battery is good and I heard a click sound but it won't start back for a few minutes sometimes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488161October 6, 2022
ENGINE
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. It's very serious safety issue when this problem happened on the road. I visited HONDA service twice for fixing this problem but they couldn't fix it. Pilot does not have the ability to completely stop the automatic Engine Stop-Start function, so I have to manually turn off the Auto Stop-Start function every time I start the engine. But sometimes we forget to turn this feature off. And this problem is recurring again and again. I'm going to log it here because one day I'm in danger of a following car crashing into my car because of this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488193October 6, 2022
FUEL/PROPULSION SYSTEM, ENGINE
The auto off/on is dangerous. Multiple time the car does not turn back on and everything turns off. A few times the car started to roll backwards, when on a hill and I took my foot of the break. The car didn't start, I had to reapply the break and push the start button again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488218October 6, 2022
FIRERELATED
The contact’s husband owns a 2006 Honda Pilot. The contact stated that while the vehicle was vacant and in a parked position, she noticed a dark gray cloud of smoke and fire inside the vehicle. The contact then stated that she noticed that the front driver’s side door and the car seat had melted. No injuries were sustained. No medical attention was required. The fire department was notified, and the fire was extinguished. A fire report was not filed. The vehicle had not been diagnosed or repaired. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11488221October 6, 2022
ENGINE
The contact owns a 2018 Honda Pilot. The contact stated while at a stop light and attempting to accelerate the vehicle stalled with an unknown warning light illuminated. The contact stated that he was able to restart the vehicle and the vehicle operated normally. The vehicle was taken to the dealer for another issue and the contact inquired about the failure. The contact was informed that the idle Start/Stop system sensor might need to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated there was a Technical Service Bulletin for the failure however, the vehicle was not included. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487945October 5, 2022
ENGINE, ELECTRICAL SYSTEM
When at a stop, t he start/stop feature is enabled and the engine shuts off as expected. When I lift my foot off the brake, it doesn't always restart, and I am left stranded in an intersection or at a light, and almost in accidents. Very unsafe. I have to turn it off every time I get into the car. When I forget to turn it off, it always fails to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487960October 5, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Honda Pilot. The contact stated that after stopping at a red light the auto shut off feature activated and turned the engine off to consever fued. After releasing the brake pedal the engine restarted but immediately shut off after the vehicle had rolled into the busy intersection. The vehicle would not immdiatly restart. The message "keyless start problem" had displayed. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. . The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487961October 5, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Honda Pilot. The contact stated that after stopping at a red light, the Auto Stop/Start feature activated and turned the engine off to conserve fuel. After releasing the brake pedal the engine restarted but immediately shut off after the vehicle had rolled into the busy intersection. The vehicle could not be immediately restarted. The message "keyless start problem" was displayed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The VIN was not available. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487987October 5, 2022
UNKNOWN OR OTHER
On multiple occasions, the engine fails to restart after the auto start/stop function has engaged. I have previously had this addressed by a Honda Dealer at which time they replaced some parts having to do with the ignition system. The problem is still occurring and the only remedy is to manually shut off the auto start/stop function each time the vehicle is driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488000October 5, 2022
ELECTRICAL SYSTEM
1. The automatic start/stop feature sometimes fails to restart the vehicle 2. On a few occasions now I have been stranded at a stoplight trying to restart the vehicle with people trying to navigate around me. 3. I have not have it inspected by the dealer or mechanic yet. In my own research of the issue I found the there are a number of complaints about the same issue in the range of model years that includes my 2017 Honda Pilot 4. There were no lamps or warnings prior to the issue. When I take my foot off the brake the engine is supposed to restart but didn't. I had to completely power off the vehicle and open the door (so that all accessories like the radio were also powered off) and restart the car. But it took multiple tries. When I pressed the starter button the accessories would come on but the engine doesn't immediately start. There were no prior symptoms and, outside of the auto start/stop failures, I have never had a problem starting the vehicle. The auto start/stop works most of the time so, although the issue has happened a few times now, it is not consistent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488023October 5, 2022
POWER TRAIN
Around 60,000 the transmission started to shift erradically. The key indicator is the tachometer is not steady. My mechanic suggested to change the transmission oil which I did. It resolved the problem, except now at 68,300 thr problem has returned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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