Honda Pilot Complaints

9,418 consumer complaints on file.

#11521539May 11, 2023
ENGINE
Drove for about 12 minutes, parked, then returned less than 5 minutes to find that the car has caught on fire! The fire started to appear in the space between the hood and windshield, then burned aggressively within a few minutes.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11521372May 10, 2023
UNKNOWN OR OTHER
From the time we purchased the vehicle, the radio suffered from popping and crackling in the speaker. It was repaired but the problem persisted. Starting this year, the center console that controls the radio as well the back up camera will shut down with the following failure "Network Communication Lost, MOST Net Off". This results in unexpected use of our rear back up camera as well as the additional features the center console provides. In total, Honda has attempted to repair this vehicle 4 times and have not been successful. My concern is if the rear camera fails as I am backing out of a parking spot, I do fear in that moment I could hit another vehicle or pedestrian.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521440May 10, 2023
POWER TRAIN, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Auto Idle Stop is defective on this vehicle and has resulted in multiple incidents where the vehicle stalls after the break is applied in sitting traffic. I have had near collision experiences that pose a severe safety risk. The car jolts forward after releasing the break at an intersection, and immediately becomes immobile. This has happened in sitting traffic, at intersection and more dangerously, while trying to make a left turn which has left me stranded in the middle of busy intersections at risk of nearly being hit by moving traffic. Honda has done the software update on the vehicle and yet, this continues to happen. Honda needs to be held liable as this will result in injury and/or death to consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521342May 10, 2023
UNKNOWN OR OTHER
Sunroof exploded while driving down highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521185May 9, 2023
UNKNOWN OR OTHER
Rear steel bumper totally corroded rendering bumper protection deficient. Significant rusting on rear bumper beam.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521195May 9, 2023
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521201May 9, 2023
POWER TRAIN, ENGINE
Car would not respond during normal operation, was in gear but would not accelerate. After I was pushed to the side of the road, I restarted the engine. And was able to drive a block away to my home at a very reduced speed. It will now only run at a very low speed, therefore inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520974May 8, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The keyless start systems problem light has been on for about a month and sometimes I have issues starting the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521066May 8, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
This vehicle keeps having a "Emissions System Problem" Then other times says "Transmission Temperature Too Hot" I bought and get this serviced at my local dealer. They don't know what the problem is and it goes away after I see them for a couple weeks but the problems come back. They say no problem. It's unnerving to drive a car with theses messages and I drive long distances.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520865May 7, 2023
STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520863May 7, 2023
TIRES
I was researching recalls on my 2021 Honda Pilot and came across NHTSA Campaign number 20V725000. When i inspected my tires I can confirm that they are the ones in question as they are the Continental CrossContact LX Sport tires with tire size 245/50 R20 102H and DOT serial number of A376. When I brought the vehicle into the dealership over the weekend they were dismissive and stated they only have one recall on the vehicle. I have explained my concern to a body shop previously and they recommended I do some research to see if any recalls are in effect, to my surprise I located this from NHTSA. I showed them the NHTSA campaign number 20V725000 and they were dismissive. I went on to inform them that my tires match what is outlined and this is a safety concern for me. I have had issues with the tires losing pressure and I have had them rotated on a regular basis. I have not looked specifically at the spare tire, but I am asking that to be remedied as well if I have a full size spare that matches the recall. The tires have lost air suddenly where I have had to go into a tire shop or a gas station to add air routinely on occasion. It is hit and miss when it needs to happen and the weather is consistent, so now sudden change in temperatures to warrant this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520821May 7, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I’ve purchased my Honda pilot 2021 Brand New within the last two months. My car is CMBS has initiated, breaking for oncoming objects that were nonexistent or when on coming traffic was passing me in the other lane, causing my vehicle to break abruptly nearly causing an accident followed by all Honda, sensing features such as forward, collision collision lane assist us cruise control assist to driving along with automatic head beams. High beams. Are no longer functional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520659May 5, 2023
ELECTRICAL SYSTEM
Alarm spontaneously went off while in garage & several indicator lights lit up and repetitive clicking sounds heard. Honda dealership Johnson City, TN diagnosed problem as a faulty body control unit module. I was told I could drive the vehicle and afterward unhook the battery cable to keep the alarm from going off & draining the battery. I followed instructions but then it would not start and was then told the body control unit module is at fault. My understanding is that some features of safety are compromised with body control unit module malfunction so perhaps I should not have been given this advice?? When we first got vehicle, 2017 awd honda pilot w RES - the NAV system did not work. Supposedly they replaced it - still does not work. The RES quit approx 2019 - still not work. My wife was told it would cost 2-3,000$ to fix it - did not offer to file a claim on our warranty; we were told to hang an ipad back seat. On 6-19-2019 clock froze; 6-17-19 dash computer not work - Honda replaced display audio replace Navigation unit - warranty covered...9/29/21 starter & battery replaced at 37,394 miles we paid $1020.86 despite having a platinum warranty covering electrical. 10/4/22 at 46,779 miles fuel injectors replaced - warranty covered. 3/26/23 alarm spontaneously went off - Honda diagnosed as body control unit module as problem - "lucky if part arrives by 5/8/23 would cost us $725 to fix (even though we have platinum warranty). Once we reminded them to file warranty will cover but I have to pay for my own rental car (over $900 at this point). Interestingly 737,000 recalls for BCM in 2020. Honda says quote: Our goal is customer satisfaction, that is why we keep a large stock of body parts, mechanical & electrical parts on hand. We have one of the largest inventories in East Tennessee, Western N.C., SW Virginia. 6 times we've had this vehicle at Honda dealership for electrical issues. The SUV has been garaged, driven gingerly, has 51,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520662May 5, 2023
VEHICLE SPEED CONTROL
The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated. The vehicle jerked and then lunged forward. The RPM decreased from 3,000 RPM to 0. There were no warning lights illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Honda of Serramonte (485 Serramonte Blvd, Colma, CA 94014) who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The dealer suggested trading the vehicle. The manufacturer was contacted and informed the contact that the vehicle was no longer covered under the warranty and provided no additional assistance. The failure mileage was approximately 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520690May 5, 2023
POWER TRAIN
Torque converter on transmission failed at 86,643 miles. This is a common problem on most Honda Pilots
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520388May 4, 2023
POWER TRAIN
Since we purchased our 2022 Honda Pilot three months ago, two VERY important things have happened to me and I am still wondering WHY the Honda engineers did not catch these things. Or if they did, why did they allow it to make it to production??? I cannot say if the NHTSA would consider this a malfunction but it should definitely be considered a dangerous function especially to an unaware driver. Our vehicle is available for inspection if you want me to show you what I mean. I am taking this vehicle to the dealer this Saturday to be inspected for these reasons. Problem #1: If you need to do a 3-point turn in the middle of the road above a certain speed and you need to do it fast, forget about it. There seems to be about a 3 to 4 second lag between the time you make the first turn, push the reverse button, and hit the gas to make the Pilot go in to reverse. The same for when you switch to drive to go forward. When there is oncoming traffic, this is some scary shit! Here you are, in the middle of the road trying to go back and the darned vehicle is just sitting there not moving for 3-4 seconds. To make it even scarier, you get to repeat the process over again when trying to go forward all the while cars are coming in your direction. I am like "What the hell is this?" Problem #2: Some rocket scientist decided it was a good idea to put the transmission speed changer (D2, D3) on a piece of plastic that is located just behind the left side of the steering wheel. Great idea! At least until you accidentally grab it while driving down the road at 70 or 80 miles per hour and the transmission decides to go into that gear and make all sorts of terrible noises. This not only scared the shit out of me but also my wife and kids. For an inexperienced driver, I suspect this could cause the driver to do something erratic and in turn cause an accident. So while driving at 70 down the highway, the only way I could figure how to keep from burning up the transmission and get it back i
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520314May 3, 2023
AIR BAGS
The contact, an attorney, was filing a complaint on behalf of a client who owned a 2003 Honda Pilot. The contact stated that while his client was driving at an undisclosed speed, another vehicle struck the client's vehicle, causing the air bags to deploy. The husband did not sustain any injuries; however, the client's wife was rendered quadriplegic. The client's wife fractured her spinal vertebra and later passed away. The cause of death was believed to have been caused by the accident. There was a police report filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11519722May 1, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When the vehicle is turned off, the lights panel will flicker. You can hear the relays clicking behind the panel. The headlights will come on. The car alarm will go off at random. On average 7-10/per day. I’ve taken the vehicle to the dealer and there appears to be a back order of the part needed to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519784May 1, 2023
SEAT BELTS
Passanger seatbelt will not retract. Took to dealership and was told there would be a $150 inspection fee before they would even look at it. Because it is a safety item no third parties are permitted to sell them. Understand that the part eventually wears out, but the dealership gouging coustomers is excessive. Right to repair should extend to seatbelts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519409April 28, 2023
ENGINE
2016 HONDA PILOT ELITE. CONSUMER WRITES IN REGARD TO IDLE STOP RESTART PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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