Honda Pilot Complaints

9,418 consumer complaints on file.

#11556539November 23, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
My greetings. I want to share with you my experience, which, unfortunately, I encounter every day. The problem is this. The car begins to brake unpredictably while driving, even when there are no cars ahead; on an empty road it suddenly brakes. This happens at speeds between 30 mph and above.In slippery road conditions, this can lead to an accident or death. I spoke to the Honda service center about this problem, but they did not help me. The service center is located at: 9903 Bustleton Ave, Philadelphia, PA 19115. The device responsible for emergency braking is included in the price of the car, and does not work properly. The only way to protect yourself from a technically incorrectly functioning emergency braking system is to turn it off manually, using a button. To clarify, I want to say the following. Everything on my car is factory. The windshield has not been replaced, radar below logo as well. Everything is original. The mileage on the car is 10,500. The car is almost new, and at the same time dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556386November 22, 2023
UNKNOWN OR OTHER
Engine stalls from a stop to accelerating It has happened several times and nearly caused an accident at an intersection The transmission shifts rough The mechanic can’t find the problem but it’s been ongoing since I purchased the vehicle new
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556478November 22, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2016 Honda Pilot. The contact stated while driving 65 MPH and attempting to accelerate, she heard an abnormal clicking sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the rod and crank in cylinder #3 were damaged, and the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556503November 22, 2023
UNKNOWN OR OTHER
Backup camera malfunctioning. Display on infotainment screen shows vibrant colors, impairing visibility, only when in reverse and using the backup camera. All other screen displays are working normally. The vibrant coloring and overall visibility fluctuates pending how bright the sunlight is and how hard it is raining. I just went to my local Honda dealership (Price in Camden, DE) today to have the cable recall taken care of and confirmed the backup camera coloring is NOT a cable issue, but likely a camera issue. This is indeed a safety issue and I have seen across many online forums that others with 2019 Honda models report the same problem, with the cable recall not providing a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556174November 21, 2023
ENGINE
While driving on the highway, all of a sudden all the check engine light flashed on, and then a popping sound came from the engine and all the lights on the dash came on. The vehicle would no longer accelerate. I was able to pull off to the side of the road. I was able to get the vehicle started and carefully drove it home. We took it into a car place, and when they were test driving it to see what the issue was the engine seized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556189November 21, 2023
ELECTRICAL SYSTEM, ENGINE
As of 11/21/23, our honda pilot has approx 75,000 miles, we purchased it new so we are the only owners. A few weeks ago, the vehicle while driving about 45 mph, completely shut off, all lights on the dash cam on and the transmission became disengaged. We were able to shut it off for a few minutes, and drive it about 1/2 mile to the local Acura dealership. The car did not operate normally though, it would only go about 20-30 mph, before the transmission disengaged for a few seconds, then re-engage and continue driving. Acura said it was a producing a bad cam-shaft sensor code, they reset it, but said if it happened again, they would need to open up the engine to inspect the cam-shaft. Two days later, the exact same thing happened, we returned it to the same Acura dealership, where they said the cam shaft, and abunch of other parts needed replacement, at a cost of about $2,500. We had no choice since the car was immobilized. Now, the week of 11/20/2023, a recall regarding the rod bearings was issues, which cause the exact same immobilization issues we experienced, which is very dangerous as a driver. Upon research online, the cam shaft sensor and faulty cam shaft is more common than I expected, and I believe should be investigated before someone is seriously injured. To add, our specific pilot is not showing the engine rod recall, but we have experienced issue with the vehicle in regards to the auto start/stop feature and the car not restarting, as well as cruise control issues where the car will go into neutral at 70+ mph when cruise control is activated. We will probably not have this vehicle much longer because of the issues we have had in the first 75K miles, and the continued safety issues that plague this model. More needs to be done for the safety of it's drivers and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556242November 21, 2023
ENGINE
The contact owns a 2016 Honda Pilot. The contact stated that while driving at undisclosed speeds, the vehicle sputtered and shook uncontrollably, almost caused a crash. The contact stated that the Emission statement warning light was illuminated. The vehicle was not diagnosed by an independent mechanic or a dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556267November 21, 2023
ENGINE, POWER TRAIN
vehicle has been to standard maintenance at dealer. Rod problem at 100,000 miles resulting engine replacement. Transmission is not suitable and slips after 100,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556289November 21, 2023
ENGINE, POWER TRAIN
On 9.14.23, rod to crankshaft broke leading to catastrophic engine failure and damage. I had to coast off of the exit ramp I was on to the side of the road; then have vehicle towed to Martin Honda Services. ~$13k in repairs. This was prior to their knowledge that on Nov 13, 2023, Recall Report 23V-751 was issued. For the reason my engine blew up. However, my VIN is NOT covered in this recall. My hope is they expand the netting of VIN population to include ALL impacted 2016 Honda Pilots! $12,694.00 REMOVED OIL PAN FOUND BROKEN CYLINDER #3 PISTON ROD,DAMAGE ENGINE BLOCK AND CYLINDER HEADS. P&A ON SHORT BLOCK AND BOTH CYLINDER HEADS AND ALL NEEDED GASKETS $529.50 PERFORM V-6 VALVE ADJUSTMENT WHICH INCLUDES REPLACING BOTH VALVE COVER GASKETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556292November 21, 2023
ENGINE
Driving car on city street, without any warning the engine stopped working in middle of busy intersection. Engine would not turn over when tried to restart. No warning lights or messages prior to the engine stopping. Had vehicle towed to mechanic, they noted the engine is completely seized and had to replace engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556303November 21, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Vehicle will randomly display multiple warning lights- usually starting with the braking system, until all warnings are triggered. This has happened about 10 times so far. Happens in a variety of driving situations. When car is parked, it then requires multiple presses on start button to turn the car off. Every time this happens the rear lift gate is completely disabled and unable to open. About 11/15/2023 I have a video of the errors I can provide- it is a large file and can’t be attached with the other photos. The error also occurred one time while driving at about 70mph using the adaptive cruise. There were no vehicles ahead, but one was approaching from behind- the vehicle brakes or the cruise controls caused the car to rapidly decelerate. I had had to push the accelerator to avoid causing an accident with the person behind me. I had the passenger take a photo of the dashboard warnings. About 11/3/23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555998November 20, 2023
ENGINE
I was on I-44 west of St Louis and between two trailer trucks and the 2018 Pilot started to shake violently and lose power going down that big hill before Lewis road after that it quit and after a 1/2 mile it did it again and shook so bad you thought front wheels were coming off.I took it directly to Napleton Honda in St Peters Mo and naturally they drove the car 6 miles and found nothing wrong. This was on April 22,2022. It did it again on October 31,2023 and at after dark it vibrated again and lost power and we coasted off the highway. I finally got it started and we went home frightened again. We figured no use to take to dealership because they charged 200 dollars to test drive and send us on our way.Please help us we have an unsafe car to drive and they claim it is not a 2018 Pilot under the recall, they are sending letters out to people affected on January 4,2023. Is a person supposed to get killed before they acknowledge they have a bigger problem than what they claim.The second incident happened on October 31,2023 at 54136 miles, the first incident was April 22, 2022 at 41337 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556044November 20, 2023
ELECTRICAL SYSTEM, ENGINE
On four (4) separate incidents, my car has either abruptly stopped running (waiting at a stoplight) or not been able to start. When I push the Engine Start/ Stop button to restart the car, it does not start and several random warning and dashboard lights flash on and off like crazy. These incidents occurred twice before the recall was fixed and twice AFTER the recall was (supposedly) fixed. Please help as I don’t want to be stranded AGAIN! This car is only a few years old. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556052November 20, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Left headlight went out in July 2023 while traveling in Oklahoma. I had it replaced at a NAPA shop in Kansas shortly after. The headlight went out again while home in Charleston, SC in November 2023. I had it replaced again. 2 weeks later around roughly November 15th 2023 the light went out again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556097November 20, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Rear cross-warning and back-up camera image is blurred by extreme colors which impairs visibility when viewing the info screen. This appears to be a common problem with the camera as reported by many other 2019 Honda Pilot owners. Vehicle is out of warranty (53,000 miles). Honda should issue a recall based on the current number of malfunctions reported on the [XXX] " website for this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556151November 20, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
the moonroof malfunctioned and came off of the track. I could not close or open it. we brought the car into Honda. They also had problems closing the moonroof, and had to manually force it closed. they werent sure if its the track or the cable or motor. They asked me what I did to cause this.. I said all I did was press the button to open it. it opened and made a crunchy noise when I pressed the button again to close it. there were no warnings , symptoms of this problem prior to it coming off of the track. my car was 6 months out of warranty. the cost of the repair was $4000, Honda customer service was contacted and they agree to pay 40% of the cost , so the repair cost me 1475.39. ive heard from other Pilot owners of this occurring . 3 of the other owners had this repair done FREE, out of warranty.... Its not like its something I caused.. I just pressed a button and failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555901November 19, 2023
POWER TRAIN
2019 Honda Pilot EX-L with 52K current miles. Very jerky and rough transmission gear shifts from 1st to 2nd especially noticible on the upshift. It shakes the whole car to the point driver and passengers are startled. It does not happen all the time, but when it does occur, the car must be pulled over, the engine turned off and restarted to make the problem go away, which might indicate that it is a programming/electronic issue. If the car is not restarted, the problem persists. Started noticing this problem around the 37K miles, but got worse and more often to the point at 38K the car was taken to a Honda dealer to address the problem. The dealer suggested a transmission fluid replacement, and it was done at my cost. The problem has now returned at 52K current miles. It took two restarts to stop the jerking this time. The transmission fluid was checked upon return to my home and it is still good, red in color, not black. This is a serious and reoccurring problem which needs to be addressed as soon as possible. If the transmission breaks down during driving, it might cause a crash and resulting injuries. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555910November 19, 2023
ENGINE
On 04/01/2023, when driving with my family in our 2016 Honda Pilot from a trip coming back from Washington D.C. enroute to our home in Michigan, I started to hear a vibration in the engine. You would hear it when depressing the gas pedal, and it would fade off if you let off of the accelerator. The vibration continually became worse. I checked the oil, and it was full. We continued driving and then the vibration became significantly worse. Then all of a sudden several dashboard lights came on and the engine exploded with parts of the engine blowing apart underneath the car. Thankfully we were in the far right lane when the engine exploded, as we were barely able to get off the side of the highway. Our 2016 Honda Pilot had 119,336 miles on it. We have maintained our vehicle on or before any maintenance due dates. What is bizarre is that all of the oil changes throughout the life of the vehicle have been with Mobil 1 synthetic oil, and always performed early. I recently noticed an upcoming Honda recall pertaining to some of their engines, and the issue appears to be identical to what we experienced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555928November 19, 2023
ENGINE
While driving at highway speed, the engine stopped. The car coasted to a stop on the side of the freeway. I attempted to restart the car, but the engine would not turnover. The vehicle was towed to a Honda dealership, there the dealer attempted to rotate the engine at the pulley and the engine would not budge. The mechanic did verify that the engine had adequate oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555617November 17, 2023
FUEL SYSTEM, OTHER:KINETIC:FLYWHEEL,BEARINGS, ENGINE AND ENGINE COOLING
The contact owns a 2019 Honda Pilot. The contact stated that while at a complete stop, the vehicle inadvertently shut off after releasing the brake pedal. The contact was able to restart the vehicle. The vehicle was taken to the dealer, where the starter was replaced twice; however, the failure recurred. The vehicle was taken back to the dealer, where it was determined that the flywheel needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact related the failure to NHTSA Action Number: PE22005 (Engine and Engine Cooling). The failure mileage was approximately 100,111.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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