Honda Pilot Complaints

9,418 consumer complaints on file.

#11560195December 14, 2023
SEATS
Driver's seat front left mounting bracket snapped. Seat now rocks backward under pressure or during acceleration, and runs the risk of detaching completely in a collision. Over one hundred reports of similarly compromised driver's seats in Honda Pilot series 2003 - 2007 (mine is a 2007). Available for inspection upon request. Honda needs to issue a safety recall before injuries and fatalities start occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560222December 14, 2023
ELECTRICAL SYSTEM
The Control Unit, Smart Power - Honda (38320-TG7-A52) part failed on the vehicle after 50k miles. The issue caused all the lights in the cabin to flicker/click and the alarm to go off intermittently. The alarm could not be shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559949December 13, 2023
ENGINE, POWER TRAIN
The dash began displaying 4 error codes EPS problem, VSA problem, Hill Assist problem, and TSA Problem. It began to jerk and lose power similar to running out of gas necessitating hazard lights and pulling off the road x3 after dark. 3 different shops ran a diagnosis code of P0369. The recommendation from Honda after having the car three days was to replace #2 cylinder head assembly at an estimate of $6400! There would also be no guarantee that this repair would fix the problem. The vehicle only has 83,000ish miles. After speaking with American Honda, they were aware of this problem but said my vin number wasn’t included in the pool of “faulty manufactured parts” but did say that didn’t mean that I didn’t get faulty parts though. The vehicle is no longer under warranty. I just paid this vehicle off in May. This certainly doesn’t support Honda’s reputation as being a manufacturer of reliable vehicles. I have never owned a used vehicle that required this depth and cost of repair. I am waiting on their Goodwill Review to see if they decide to help me with this. The two representatives including a case manager I spoke with didn’t seem as though it was likely going to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559963December 13, 2023
ENGINE, POWER TRAIN
ENGINE MADE NOISE. ENGINE STOPPED SUDDENLY ON HIGHWAY. VEHICLE WITH 3 OCCUPANTS HAD TO BE TOWED FROM HIGHWAY AND TRANSPORTED TO HONDA DEALERSHIP FOR REPAIRS. VEHICLE HAS BEEN INSPECTED AT GUNN HONDA, 14610 I-10 W SAN ANTONIO, TX ADVISED BY THE DEALER THE VEHICLE WILL REQUIRE EXTENSIVE (REPLACE ENGINE) REPAIRS. THERE IS A RECALL FOR 2016 HONDA PILOT (23V751000) FOR CONNECTING ROD BEARING HOWEVER THIS VEHICLE DOES NOT FALL WITHIN THE MFG WINDOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559734December 12, 2023
ELECTRICAL SYSTEM
The OEM stereo will only work for a minute or two. This issue is known across all types of forums across the internet, as well as at dealerships. The reason this is a safety concern, as far as I'm concerned, is that when you are in remote areas of the country on the highway system, you will often see signs informing you to tune into an AM station for road conditions and advisories. If my stereo does not work through no fault of my doing, but due to a poor design by Honda, how am I to tune into the station to receive relative information to road/traveling conditions? These locations often coincide with having no cell service, as they are in rural/remote/mountainous regions. My only recourse is to buy a new stereo, that will eventually fail with the same issue. This issue was recalled for 2018 and newer Honda Pilots, how was 2016 and 2017 left out of this recall? Seems like gross negligence on the part of the NHTSA to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559772December 12, 2023
ENGINE
Car broke down while driving due to engine failure. Honda dealership reported metal debris in oil pan and bearing material from connecting rod bearing coming apart causing noise. Engine short block was required to be replaced. Honda dealership also noted that this is a manufacturing defect. This is an extremely dangerous manufacturing defect to cause an engine failure on the highway. Honda needs to take action promptly to identify all vehicles affected by this manufacturing defect and they also need to reimburse me for the repairs caused by their manufacturing defect. There were no warning indicators prior to the engine failure. While driving the check engine light came on immediately following a knocking noise and car was no longer able to be driven and had to be towed. Car had only one owner (me) and was properly maintained. The Honda dealership has all maintenance records for this vehicle. Honda refused a goodwill warranty even though the failure was due to a manufacturing defect of the connecting rod bearing. Honda had already been investigating this failure as noted in the Part 573 Safety Recall Report 23V-751, OMB Control Number 2127-0004 document but failed to recognize this since it wasn't publicly reported until Nov 9. Honda''s failure to recognize their responsibility for this failure despite investigating this exact manufacturing defect is not only irresponsible but also unethical. Honda is liable for all manufacturing defects. Honda needs to investigate my vehicle immediately and reimburse me for these charges due to this manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559500December 11, 2023
ENGINE, SUSPENSION
Start/Stop malfunctioning. If activated engine stops and have to physically restart. This is dangerous because can happen in redlight, stop sign, or random. Rear suspension is rough, bumpy and unstable. Yesterday almost lost control going over rough spot in the freeway. Complained numerous times to dealer and opened case with Honda of America. They simply ignore the issue. Many people having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559610December 11, 2023
ENGINE, POWER TRAIN
When driving down the interstate with a car full of people. We noticed a clicking sound coming from the engine. The sound proceeded to get worse and louder. We pulled over and stopped driving. Had the car towed home and had our mechanic look at it who diagnosed it as a Rod knock. We have now towed it to the dealer and waiting for a “official” diagnosis from “master Mechanic.” Honda doesn’t seem to promising in resolving the issue or willing to replace the engine. This car will be worthless if they are unable to live up to their quality control, take some ownership for their mistakes, and do the right thing to fix the car they messed up from the beginning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559436December 11, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY
I purchased my 2023 Honda Pilot on April 7, 2023. I had to wait for it to come in which happened roughly 2 weeks later. Within a month or so of having the vehicle while sitting at a traffic light I got 2 warning lights. One being the collision mitigation system problem see your dealer and immediately followed by adaptive cruise control problem see your dealer. I called the dealership to make them aware of the problem and was asked to make an appointment to bring my car in. Upon stopping and turning my car off and starting back up the warning lights were gone. I didn't think too much about it. In August when I had my car in for routine oil change they checked the issue and was unable to find anything. Around this same time my driver side front bumper started gapping. I was told that the clip was either not installed properly or was bent during manufacturing. (still waiting for that back ordered part to repair) In November while traveling with my niece and nephew again stopped at a traffic light EVERY SINGLE warning light started coming on. My dash was lit up like a Christmas tree and the lights were coming one after the other. I pulled over, not only would my car not turn off, my back liftgate would not work either. I was 4 hours away from home. I called the local Honda dealership where I was as I was in a panic. While on hold I was finally able to turn my car off by holding the start/stop engine button for several seconds. When I started my car again all of the lights were still on and lighting up one after the other. As I made my way to the dealership they all went off and all was normal again. I took my car to my local dealership once I got home. Dealership said they were not able to find much except the faulty camera sensors and Honda suggested to start there. (On back order) However in the meantime I was told that I should NOT TRUST ANY OF MY SAFETY FEATURES. My job requires a significant amount of driving and at this point I feel like I have gotten a lemon!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559257December 9, 2023
ENGINE
Check engine light is on and flashing. Vehicle is also making a knocking noise coming from under the hood. Tech inspected vehicle and verified the customer concern at this time. Tech has found that the lower engine block is making a knocking noise at this time. Tech has pinpointed the failure to an internal component of the lower engine block. This issue seems to be related to the connector rod recall issued in November, including 2016 Honda Pilots. However, my vehicle’s VIN is not included in the recall. I contacted American Honda for a goodwill claim. However, they refused my claim and any assistance with repairing my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558917December 7, 2023
VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2011 Honda Pilot. The contact stated that the rearview mirror was inoperable. The contact was unable to view objects in the rearview mirror. The vehicle was taken to the dealer, where it was diagnosed that the rearview mirror had delaminated from the inside and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 246,632.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558740December 6, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Driving vehicle when multiple warning lights illuminated, including check engine and emissions control issue. Vehicle sputtered to a stop and would not accelerate after that. Vehicle was towed to Honda dealership and they said it was a faulty rocker arm oil pressure switch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558799December 6, 2023
VISIBILITY/WIPER
Visors are defective on both the driver and passenger side. They are flopping down and impeding driver visibility, causing a safety hazard. According to my service advisor at the local Honda dealer, this is a known problem occurring as a result of warping plastic that holds the rod in the visor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558833December 6, 2023
ENGINE
The contact owns a 2017 Honda Pilot. The contact stated while driving 5MPH, there was a faint clicking sound coming from the engine compartment. The vehicle was taken to a dealer for routine maintenance where it was diagnosed that the main bearing were loose and metal shavings were in the oil pan. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 105,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558506December 5, 2023
UNKNOWN OR OTHER
ABS and Vehicle Stability System Indicator lights remain on. OBD code is 66-13 Pressure Sensor (Inside of VSA Modulator control unit) circuit malfunction. The Honda dealership wants $2600 to fix this ($2100 part + $500) labor. They say this part is back ordered. They say I can still drive the vehicle but it will be like driving an old vehicle (no ABS, etc). Researching on the internet show many people with Honda Pilots have this issue (with various error codes). In my opinon, this is a fragile module that causes all sorts of braking and stability issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558582December 5, 2023
ENGINE
The engine failed on 12/1/2023. Currently it is still available for inspection upon request. My son was driving the car at 70mph on the freeway and the RPMs shot way up, the engine made loud noises, the engine and oil lights came on and the car abruptly slowed and stopped. The vehicle had to be towed to a car repair shop where they confirmed that an engine rod failed. The engine knocks when you apply the gas pedal and will not drive. This matches a currently recall that doesn't include my vehicle and Honda refuses to apply the recall to my vehicle even though it is the same year make and model as recalled vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558633December 5, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The radio and all audio functions (including hand free communication) will stop working and making a constant static noise. The issue make noise the entire time. It is distracting and I cannot communicate using handsfree technology. This vehicle was diagnosed by a master technician at Acura (dealer at which it was purchase) as needing a new audio unit. The issue just began a few weeks ago. I've read multiple forums of owners the same make and model having the same issue. [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558635December 5, 2023
UNKNOWN OR OTHER
Auto idle had been turning off and not re-starting quickly for past 6 months. I asked them to look at it last service. They didn't find anything wrong and said to turn off the auto idle. I did turn off the auto idle most of the time and never had a problem when it was off. Sometimes I forgot to turn off the autoidle. On Dec 5 2023, I was at a red light and had forgotten to turn off auto idle. The car would not turn back on and it was stuck in park. I had it towed and the mechanics said they needed to use a special tool to get it into neutral since the usual protocol had not worked. My car was stuck at a light and I directed traffic to go around me for about 30mins before the tow tuck came. There was no way to push the car out of the way because the wheels were locked due to it being stuck in Park. My safety and the safety of other cars was at risk because the cars went into the incoming traffic lane to go around me. If this had happened on a busy road or in traffic on a highway, it would have been more dangerous. A previous time they replaced the battery and this time they are replacing the starter. I am concerned that the problem will persist since the mechanics say there is nothing wrong with the auto idle. I do see that there is a class action suit and over 200 complaints to NHTSA on the autoidle for Honda Pilots. This is a serious safety concern to have a car stop that will not re-start and then cannot be put into neutral to be towed or pushed to the side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558379December 4, 2023
ENGINE
The start stop feature will stall the car and the car will completely shut off. I had this "fixed" when the initial recall came out but Honda now says my vin doesn't qualify this time for this round of recalls even though it's the same issue. This is a huge safety concern. Please look into this further.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558250December 4, 2023
ENGINE, FUEL/PROPULSION SYSTEM
I noticed when driving between 10-30 miles per hour the pilot will stall in between 2 rpm and 3 rpm jumping up and back down, shortly after I received an emission problem alert and the car started driving very strange pulling forward then losing power. Noticed that this is a common problem in Pilots and it is very concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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