Honda Pilot Complaints

9,418 consumer complaints on file.

#11592707June 5, 2024
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The 2019 Honda Pilot is receiving a Camera System Failure regarding the rear camera. The info screen shows a black screen where once the rear camera image was. I am putting myself, pedestrians, and other motorists at risk by not being able to have a clear view when driving the car in reverse. The Honda dealership confirmed the problem, telling me I needed to replace the camera and that this issue was NOT part of the current recall for this car regarding the rear camera. It has not been inspected by the manufacturer, police, insurance representatives, or others regarding my specific vehicle. There was no warning or anything prior to the camera system failing. It worked fine one day, then did not work again the next.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592736June 5, 2024
FUEL/PROPULSION SYSTEM
Intermittent sluggish performance No risk yet Dealer confirms fuel pump problem No Warning lights Dealer refuses to provide information or an estimate date to make required repair!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592760June 5, 2024
AIR BAGS
I bought this car from Nalley Honda. After that I drove back to Birmingham. On my way airbag alarm pops up. Now they says I have to pay for this. But why should I pay for an safety issue as they should make sure its works fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592757June 5, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
VSA modulator failed at approximately 69,000 miles. Safety features were inoperable putting my family at risk. Dash said to contact a dealership and to not drive the vehicle. The dealer informed us that the car was safe to drive as long as it wasn't making any funny noises. I paid the dealer to replace the VSA modulator per their diagnosis but then upon the car being returned to my possession, I was informed all the alarms are present on the car again. The dealer is instructing that I now need to replace the forward camera / radar sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592397June 4, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving 50 MPH and depressing the accelerator pedal, the vehicle hesitated while responding. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The local dealer was contacted and informed the contact that the part for the recall repair was expected to be available in the Fall of 2024. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 78,500. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592465June 4, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. The check engine warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 45,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592476June 4, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Honda Pilot. The contact stated while driving at an undisclosed speed at night, he became aware that the headlights failed to provide adequate illumination. After a visual inspection of the headlights, the contact observed that both headlight covers were foggy. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the headlight assembly, requiring that the headlight assemblies be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592504June 4, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Radar and multi purpose camera simultaneously failed. Dash lights came on indicating that auto high beams, lane keep assist, forward collision, adaptive cruise control, and braking system where not working properly. I think my safety and the safety of others where compromised with these systems not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592458June 4, 2024
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
My Honda Pilot 2025 vehicle's windshield cracked while driving on the interstate. The crack is on the driver side of the windshield, about 6 inches from the top.The crack begins as a single straight line before branching out into another curving line in the letter "L" shape. A passing vehicle kicked up rock or debris, which formed the crack. There was no collision or major impact on the vehicle. The vehicle was inspected by the manufacturer, but they were unable to assist me in any way because they did not have any windshields available or would be created in the near future for this vehicle. Recognizing the signs of poor-quality windshield, I believe the windshield quality was compromised to its structural integrity. I see it as very major issue in terms of the safety of the driver and passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592100June 3, 2024
FUEL/PROPULSION SYSTEM
My vehicle started experiencing issues with hesitation when driving it on the freeway as if it was placed into Neutral when accelerating. As instructed by my Service Bulletin Number 24-010 letter, I needed to take my vehicle to the dealership. I took my vehicle to the Hendrick Honda dealership located at 14201 Richmond Hwy Woodbridge, VA 2219. They are trying to tell me that the recall is an extended warranty and they won't do anything unless the fuel pump goes out or they do a diagnostic that gives them a code that says there is an issue with the fuel pump module. The letter clearly states this is a recall and NOT an extended warranty issue. This incident occurred on [XXX] 2024. I want to make this response known to you guys because if I am being told this others are too. This recall is a safety issue, which can cause our vehicle to lose complete power! If I am experiencing issues as stated with this vehicle this is a concern. I won't be taking my vehicle back to that location, but I want to make sure that this issue is clarified and that their response is being addressed. Thank you for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592108June 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592109June 3, 2024
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact stated that while reversing, the backup camera malfunctioned and failed to display an image. During the failure, the message "No Connectivity" was displayed. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592131June 3, 2024
SERVICE BRAKES, WHEELS
My vehicle started making unusual noise when moving, noise appears like something is wrong with the tires, it sounds like there is a bubble in tire but there is none and this noise is audible inside while driving. We first noticed it when we took a trip to Kansas city few weeks ago and at that time my vehicle odometer was about 31600 miles only, Also to add to that when brakes are applied vehicle is not slowing down consistently, it will be like breaks are applied and release and applied and released. We believe that there is manufacturing defects with the parts as we have not abused our vehicle in any way and if we are right similar issues should surface with others vehicles as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591718May 31, 2024
FUEL/PROPULSION SYSTEM
The automatic start/stop feature has caused several stalls at intersections. It has taken repeated efforts to restart the vehicle, once resulting in a near miss situation. What is especially worrying is that my [XXX] driver was behind the wheel during one instance. In the past 48 hours, it has happened three times. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591463May 30, 2024
UNKNOWN OR OTHER
My rear view camera has started malfunctioning. Just yesterday weird colors came on the screen when i was trying to back up and i cant see anything. the dealer said it wasn't covered and that it would cost me 600$ to replace the cameras
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591575May 30, 2024
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2019 Honda Pilot. The contact stated that while driving at various speeds the vehicle had experienced jerking and vibrations and would not properly accelerate while pressing the accelerator pedal. Also, the vehicle would not immediately start and the fuel emissions light would remain illuminated. The vehicle was taken to the local dealer who diagnosed that the catalytic converter was faulty and needed to be replaced. The catalytic converter was replaced but the failures reoccurred. The vehicle was taken back to the dealer who diagnosed that the fuel injectors were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 58,084.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591588May 30, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591196May 29, 2024
STRUCTURE
The contact owns a 2016 Honda Pilot. The contact stated that while driving at 35 MPH, the roof railing trim detached from the vehicle. The contact recovered the trim from the roadway. There were no warning lights illuminated. The vehicle was taken to the local dealer, who informed the contact that the replacement was not covered. The vehicle was not repaired. The contact stated that the failure was related to Technical Service Bulletin: 18-040. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591197May 29, 2024
FUEL/PROPULSION SYSTEM
We continue to experience stalling while driving our Honda Pilot exactly as described in the Recall. We took our vehicle to Honda, but because they were unable to duplicate our problem and this problem does not generate an error code, they sent us home without any repair. Honda has said they have limited parts to make the replacement, so they are holding parts at their HQ and not allocating any to dealers. So, we, like most other Honda Pilot owners, continue to have to drive vehicles that may be unsafe. When driving in traffic, our vehicle has lost power for several seconds, which can be dangerous if we are in a passing mode or needing power to maneuver safely. We ask the Traffic Safety Administration to engage with Honda to accelerate their processes to effect required repairs before we or others are injured. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591259May 29, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 40 MPH, the vehicle began to vibrate, and a fuel system warning illuminated. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the fuel pump was failing and needed to be replaced; however, the parts needed to complete the repair were unavailable. The vehicle was not repaired. The failure mileage was approximately 109,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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