Honda Pilot Complaints

9,418 consumer complaints on file.

#11596507June 25, 2024
EXTERIOR LIGHTING
I was driving late at night and noticed that the headlights were not lighting the road. Upon inspection, I observed excessive amounts of moisture had accumulated on the inside of both headlight assemblies and was refracting the headlight beam resulting in extremely poor visibility placing myself and other drivers at risk for an accident and injury. It is likely that the moisture entered the headlight assemblies while I was driving in a severe thunderstorm the prior day. Much to my surprise, I learned that this is a known issue to Honda. Please see the attachment Service Bulletin number 23-024, titled “Moisture in the Headlights”. Upon review of the technical information from Honda, I learned that the cause of the moisture in the headlight is a broken seal that resulted from improper assembly of the vehicle. Please see the Service Bulletin for a technical explanation of the root cause and corrective action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596107June 24, 2024
ENGINE
Several times the engine automatically shut down when I stopped in traffic, but then failed to re-start. Takes several minutes of messing with it before it will allow me to restart it. Of course there was angry traffic behind me waiting... *There is already an ongoing NHSTA investigation into this issue. NHTSA Action Number: PE22005
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596130June 24, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596169June 24, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM
I have been waiting since March for the fuel pump recall replacement and am now experiencing transmission issues. Vehicle lurching repeatedly and all light indicators came on. Honda is recommending replacement of cam shaft, thrust cover, and position sensor but still has yet to replace fuel pump recall. Vehicle only has 68k miles on it and has all required maintenance completed at dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595925June 22, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
Power steering went out while driving, car would not accelerate and several warnings showed up on dash. Warnings advised to see dealer and only drive at low speed. Dealership states at there is no problem so there is nothing they can do about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595645June 21, 2024
ENGINE
Internal failure, the bearings on the crankshaft failed. If an engine fails, the vehicle may lose motive power, increasing the risk of crash, fire and resulting injury. Yes, this appears to be a very common issue with 2016 Honda Pilots. They have a safety recall for a very limited number of VINS associated with this issue. Safety Recall 23-097: Safety Recall: 2016–19 Multi-Model Connecting Rod Bearing Stop Sale No warning lights or indicators prior to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595650June 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. In addition, a case was filed. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595762June 21, 2024
FUEL/PROPULSION SYSTEM
This is an ongoing issue that I am having with my vehicle that I believe is related to the Fuel Pump Recall. While driving down the road my vehicle will suddenly hesitate then re-engage causing severe hesitation then acceleration. This happens randomly and without warning. I called my local Honda dealer to explain that I need to bring my vehicle in for the recall, and they told me there is nothing they can do until possibly September 2024. It was then further explained that this issue if and when it is fixed would not be free of charge. I am having a hard time understanding why a recall was issued if the manufacturer has not intention of fixing this issue. It explains in the recall how it can be dangerous to drive the vehicle if issues are being experienced, so not sure what my options are at this point. The manufacturer needs to be held accountable for this and not me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595803June 21, 2024
ENGINE
Auto-Engine Idle Restart issue. This is the fifth occurrence of this event over several years. After coming to a full stop at a busy intersection with the Auto Engine Idle function engaged, my vehicle's engine automatically stopped as expected but did not re-start as expected after the light turned green. As a result, traffic behind my vehicle was forced to pull out into other lanes (in several instances crossing into on-coming traffic lanes) to proceed through the intersection. Mechanics and dealers have not been able to replicate or diagnose the issue, and there were no warnings or other problems with my vehicle at the times these events occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595833June 21, 2024
FUEL/PROPULSION SYSTEM
Honda has sent me two notices that the fuel pump needs to be replaced on some vehicles. The second notice said to call a dealer and schedule an appointment if your vehicle is having symptoms. My vehicle is having symptoms with scheduled an appointment with West Her Honda in Lockport NY. The dealer said I would need to pay a diagnostic fee of $180.00 at this appointment or wait until the fall, in October. I was told Honda will get back to me when to bring it in. So, my wife must drive this unsafe vehicle for five months unless I pay this fee. I asked the dealer if the test wasn't positive for a bad fuel pump what happens next. The girl I talked with at the dealership didn't have an answer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595533June 20, 2024
ENGINE
THE ENGINE FAILED IN JULY OF 2023. THE VEHICLE WAS BEING DRIVEN ON THE FREEWAY AND LOST COMPLETE POWER. NEW DRIVER WAS BEHIND THE WHEEL AT NIGHT GOING APPROXIMATELY 70 MPH AND NO WARNING LIGHTS CAME ON UNTIL VEHICLE LOST POWER. LIGHTS AND RINGING SOUNDS THEN OCCURED. VEHCILE TOWED TO DEALERSHIP. CONFIRMED ENGINE SEIZED AND COULD NOT CONFIRM AS TO WHY THIS OCCURED. VEHICLE HAD COOLANT, GAS AND OIL. NO SIGNS OF DAMAGE IN OTHER PARTS. RECOMMENDATION WAS TO REPLACE ENGINGE. HONDA CORPORATION REFUSED TO ASSIST WITH REPLACING ENGINE. NOVEMBER 12, 2023 RECALL 23V751000 WAS ISSUED FOR ENGINES INDICATING ROD BEARING MAY WEAR AND SEIZE THE ENGINE FOR CERTAIN 2016 HONDA PILOTS. MY VEHICLE WAS NOT INCLUDED IN THIS RECALL AND HONDA REFUSES TO ASSIST WITH REIMBURSEMENT AS STATES IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595571June 20, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, ENGINE, ELECTRICAL SYSTEM
Honda pilot has multiple warning lights problem. I am an extremely normal and safe driver. However, the warning sign turns on and off again and again. parking collision Warning, Forward Collision Warning, Lane Departure Warning, Adaptive Cruise Control, Emissions System Problem This happens frequently when turning on the engine or while driving. Even there have been no accidents, no electrical changes, and even the battery was recently replaced. so I went to an auto shop and had it repaired. The car shop also said that there are too many Honda cars with this symptom. However, even after several days, the same symptoms are recurring. Sometimes it's on and sometimes it's off and it's a mess. It's all directly related to safety, so I feel very stressed every time I drive. If a safety warning light comes on while driving, the driver becomes anxious and doubts safety. I google the forum [XXX] ) and found that there were so many drivers experiencing the same symptoms as me, and they were all seriously concerned and threatened about safety. This symptom has continued since this spring. It's stressful every time I turn on the engine. I don't understand why a car that I paid many dollars for has such safety issues. We respectfully request an official problem resolution and recall from Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595606June 20, 2024
ENGINE
When vehicle comes to stop, auto stop/start feature turns off the vehicle when brake is pressed. When brake is released the engine does not start, the car goes into park or neutral and will not move until the vehicle is shut-off and restarted after a period of time. Time varies. Dealership is blaming after-market battery, stating vehicle auto idle stop/start feature requires Honda OEM battery with specific voltage. Incident occurred in January 2024, reported at 50K mile service and again in June 2024. With both incidents there were no warning lamps, messages that appeared. Honda stated they could not recreate the issue then worked with Master techs that stated it was a battery issue. Blaming it on our specific vehicle and did not inform us of investigation of thousands of claims with this specific issue. There has been an issue with multiple occurrences when auto stop/start is engaged when stopped at light then restarted the navigation system would go blank and error No Audio Connection or the apps will remain and the No audio connection error will be on top of screen and cannot turn on any of the apps such as radio, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595380June 19, 2024
UNKNOWN OR OTHER
I have the auto restart and the engine with shuts off normally when I come to a stop when I have the system engaged. The problems begin when I take my foot off the break expecting the engine to start up again. What happens inconsistently is that when I take my foot off the brake, the engine shuts off, shifts itself into Nuetral, and I have trouble getting the engine to start up again. A number of warning messages may show up on the center console as well. Things like, Collision Mitigation Braking System, Road Departure Mitigation, Brake System warnings start displaying. I can get the engine to start up again, but need to put into Park then start it. Also, I have noticed the car's collision mitigation system comes on when it restarts sometimes without actually turning off. When I disengage the system, which I do practically every time I drive the car now, everything works fine. The dealer didn't find anything when they ran a diagnostic, and keeps asking me to come in to run diagnostics,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595248June 19, 2024
AIR BAGS
I made an 8:40 am appointment to fix the 2018 airbag recall (18V-042) and after arriving at the service center was told it would take two days to fix because they were unexpectedly busy, and, they would be unable to give me a loaner vehicle or facilitate it's dropoff when complete. This does not work for us and leaves us exposed to unacceptable safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595252June 19, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The vehicle is displaying MIL on these 4 warning lights: lane keeping assist problem, adaptive cruise control problem, collision mitigation system problem, and road departure mitigation system problem. The issue is intermittent and can showing up for days and disappear and then come back. Sometimes restarting the vehicle a few times will make it goes away, sometimes not, which render these advanced SAFETY features useless. There are many users have reported on this issue. Please make this a recall to get it resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595322June 19, 2024
STRUCTURE:BODY
At highway speeds, especially in wind or drafts from trucks, the hood vibrates/flexes by inches. At higher wind levels it creates a tremendous roar and vibrates the whole car. The latch seems loose. A recurring problem which first occurred in 2017 just after we bought the car. I have taken it in to the dealer several times but the problem remains. When the car was recalled I hoped it would fix the problem but it did not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595003June 18, 2024
FUEL/PROPULSION SYSTEM
Fuel pump recall received 2/24. Was told no parts available for 2 months. 6/24 parts still not available. Yet Honda is still sending me recall notices. BUT CANNOT GET RECALL DONE BECAUSE THEY HAVE NO PARTS TO DO RECALL AND HAVE NO IDEA WHEN THEY WILL GET THEM!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595007June 18, 2024
ENGINE
My 2016 Honda pilot with 3.5 engine has known issues for rod bearing failure campaign # 24-001 has failed. In speaking with the Honda Dealership they stated that I needed to call American Honda to get my vin added to the campaign since I have had this issue. American Honda refused to do this and expects me to pay for an engine replacement and possibly get reimbursed later. This is unacceptable. I see many complaints online with the same circumstances. I bought a Honda for reliability but yet this has been a known issue for years and American Honda is not addressing it. I can't afford a new motor. Because this is a manufacturer defect Honda needs to take responsibility. Please help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595082June 18, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Keyless Start System Problem message has recently started appearing on the screen when I start the vehicle. The key fobs do not appear to work to their proper capability either. The locking feature when walking away does not work. Vehicle has continued to drive properly for now but other reports show the vehicle may shut off while driving. Some research shows a recall but local Honda dealership does not see anything regarding this. This needs attention as it appears to be an ongoing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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