Honda Pilot Complaints

9,418 consumer complaints on file.

#11619195October 10, 2024
SERVICE BRAKES
The contact owns a 2019 Honda Pilot. The contact stated while coming to a stop, the contact became aware that the vehicle could not be shifted out of neutral. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618818October 9, 2024
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
Rolled into a parking lot and the car suddenly stalled right before I could get into the spot - electriconics were still working and what not. Turned the car off and on and pulled in and then proceeded to charge my portable jumper just in case. Came back a few hours later and drove it home - all sorts of sensors were going off but the car was still fine. Once I got home, I swapped the battery with one that I was charging. At this point there was light flickering and more sensors failing. I went to replace with a new battery and it drove fine for a day or two. On the last day, my girlfriend said it started happening again, and she turned around and came back home where it stalled out again. We are terrified to drive this vehicle and purchased a different one out of fear. Please fix this issue, Honda, as it is pretty rampant from the other reports here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618853October 9, 2024
FUEL/PROPULSION SYSTEM
NHTSA Recall Number23V-858 Recall issued December 18, 2023. I have been on the waiting list to complete the repair at Yonkers Honda in Yonkers, NY, since May. I spoke to Yonkers Honda today, October 9, 2024, and Honda still has not provided replacement parts to dealers to complete the recall work, with no ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618909October 9, 2024
SEATS
I was leaning back looking backwards while reversing and the front left seat bracket on the driver’s seat cracked and separated resulting in my seat turning into a rocking chair and my feet coming off of the pedals. It could have ended in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618934October 9, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619004October 9, 2024
FUEL/PROPULSION SYSTEM
I have attempted several times to schedule the Honda Pilot for the recall item to be replaced since May 2024. The Pacific Honda Service Center states they do not have the part to replace the fuel pump. I called again last week, and they said I can pay $179 to have the vehicle inspected and if the fuel pump is faulty then they will order the part. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618670October 8, 2024
ENGINE, ELECTRICAL SYSTEM
Vehicle fails to restart after the auto engine idle stops the car. Looks like this is a known issue but the dealer I bought this car from isn't doing anything to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618288October 6, 2024
STEERING, SUSPENSION
Strange clicking noise during low speed steering left or right and moving steering wheel while parked. Honda dealer states they are unable to replicate issue. Issue is very unusual for a new vehicle. Multiple people have same issues on forums and Facebook groups. This is a potential safety issue if there is a faulty electrical steering gear box or suspension component. Honda needs to take responsibility and fix this issue instead of saying they can’t replicate it or that it maybe normal. I took video it is a sound that is audible inside and out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618267October 5, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
Normal driving of vehicle when suddenly several warning lights began to appear and show up every time when driving (LKAS, ACC, Mitigation, etc) despite these features working. Honda dealership claims it is due to a faulty front camera. Safety at risk because if these systems do fail, there will be no way of indicating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618247October 5, 2024
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
New 2025 Pilot with about 3,000 miles, driving in Montana on a level dusty gravel road at about 5,000 feet altitude. Driving into the morning sun for about 20 minutes at a slow speed of about 30 mph all of a sudden multiple warnings flashed, engine, brakes, etc. Steering was stiff and brakes did not feel active, very stiff. I just coasted to a stop on a desolate gravel road, no other traffic. The engine was still running, did not press on the gas for in large red letters the warning panel said "DO NOT DRIVE". The car was very dusty. If we had been on an Interstate at 70 mph that would have been an accident, with steering and brakes inhibited somehow? I shut OFF the engine, waited 10 minutes, started engine again and WARNINGS still active. Shut OFF engine and waited 20 minutes. Restarted engine and looked like warning were starting to clear, and steering and brakes felt normal again. With no WARNINGS showing I drove very slowly for many miles with no further occurrences. Slowly worked my way back across the country to Florida without any further failures. It appears to all be computer related, perhaps sensors failing and the computer shutting down what must be electrical steering and brake assist. At speeds with Interstate traffic, that condition will be an accident. There are no failure codes shown on the access panel. We have an appointment with our Honda service dealer, maybe they will be able to access a computer history to see the failure mode that caused loss of steering and brakes. The fact that a computer can impact those critical systems on a vehicle, is a serious safety issue. Prior to this incident, driving about 30 minutes on a dusty gravel road in Montana, some sensor must have been actuating the rear brake caliper, I could hear the scraping sound of pad on rotor, didn't sense the car slowing. The car was dusty, maybe sensors inhibited, the scraping lasted about 15 minutes, at least that it could be heard in the car. Could be a safety iss
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618046October 4, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618047October 4, 2024
ENGINE
While the vehicle was being driven, the engine suffered catastrophic failure putting the driver and nearby motorists lives at risk. Vehicle was taken to Honda dealership for inspection, and it was found that there was a large hole in the bottom of the engine block with one of the pistons poking through the hole.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617882October 3, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617921October 3, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Car slammed on breaks for no reason. Good thing I was paying attention and was able to keep my vehicle under control. My neck hurt for the rest of the day and is Sore today. Now my cars system says the system isn’t working correctly after my car slammed on the breaks for basically no reason. I know this is an ongoing problem certain Honda models already. I believe every Honda with this system should be recalled.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11617703October 2, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
My 2019 Honda Pilot Touring was included in the Stop Sale/Safety Recall: 2018-2023 Multi-Model MOST Communication Error. In May 2024, Schomp Honda dealership attempted to fix the recall. In September 2024 my Honda Pilot began experiencing audio and display issues. The display would cut out while driving and I would hear static through the speakers. On September 24, 2024 I took a short drive and the backup camera worked when I reversed out of my garage, but 12 mins later when trying to park, my backup camera video would not display. It stays on a black screen with "Camera System Failure" when in reverse, I tried parking the vehicle, turning the engine off and back on. While I waited for my service appointment at the Schomp Honda Dealership (the same dealership who performed the attempted recall fix) on Oct 2, 2024 the video from the backup camera would intermittently display (approximately 10% of the time I would see video when in reverse). The other 90% of the time, the display shows a black, sometimes flickering green image. I believe the Stop Sale/Safety Recall: 2018-2023 Multi-Model MOST Communication Error was not fixed by the service technicians at Schomp Honda Dealership for my 2019 Honda Pilot Touring. I am experiencing the exact issues with 23-047, Safety Recall: 2019-23 Passport/Pilot Install FAKRA Service Cables at MOST Bus Network was supposed to fix. An improperly functioning rearview camera impairs my rearward visibility, potentially increasing the risk of a back-up collision or injury. I cannot see children or people that are shorter than my rear window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617621October 1, 2024
FUEL/PROPULSION SYSTEM
Honda issued a recall on 12/18/2023 for the fuel pump that it acknowledges could cause the car to fail while driving, 23V-858. Over nine months later, parts are still not available to address this recall. That seems to exceed a reasonable timeframe to allow drivers to continue to drive cars that could critically malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617390October 1, 2024
UNKNOWN OR OTHER
Keyless entry malfunction. Vehicle not starting at times. Replaced battery. Error lights on dash. A known issue by Honda
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617571October 1, 2024
AIR BAGS
DTC code 12-51 passenger air bag is on OBD. have not gone to dealership. been on for several years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617158September 30, 2024
VEHICLE SPEED CONTROL
When attempting to accelerate the vehicle does not respond and experiences a three to five second delay. The delayed response began occurring shortly after purchasing the vehicle in 2018 and has only increased in frequency. This issue appears to be systemic with this model and year and the dealership has no remedy to mitigate this safety issue / concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617148September 30, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving on a winding mountain pass traveling from Bozeman, MT to Butte, MT. I was driving my 2025 Honda Pilot in the inside lane while a semi was traveling in the outside lane ahead of me. As the road curved left, I approached as the semi was ahead in the next lane. I believe my Honda Pilot recognized this as a potential crash and braked hard causing the distance between me and the semi to increase dramatically, even though both vehicles were clearly in their own lanes. Fortunately there was nobody traveling immediately behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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