Honda Pilot Complaints

9,418 consumer complaints on file.

#11620157October 16, 2024
ENGINE
idle-stop system fails to restart the engine when I release the brake pedal, the vehicle inoperable and undriveable wherever it comes to a stop—whether at a red light or stop sign, in the middle of a busy intersection, or on a highway entrance ramp. I have to wait a minute of two before I can restart my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620237October 16, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The cars smart car controls stopped working. ACC, Collision Mitigation System, LKAS, Road Departure Mitigation, and Auto High Beam Problem warning lights are on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620260October 16, 2024
UNKNOWN OR OTHER
as i approached a red light and hit the brake - the car went into auto idle. however this time, the car shut off completely. i was able to turn it back on but then it happened again when i hit the brakes again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620255October 16, 2024
ELECTRICAL SYSTEM
Auto start-stop system failed. The car completely shutoff when the engine idle was engaged in the middle of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620196October 16, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
I purchased a 2024 Honda Pilot on [XXX]. In March, between the 4th & 22nd (approx 1800 mi) I thought I saw a crack but as my vehicle had been parked in the parking structure where I live adjacent the ports of LB & LA (prone to excessive dust) & recent rain/moisture causing the dust to form into lines I figured to wait until washing before confirming. On 3/22 I confirmed a crack - no point of impact. As I had planned a vacation to Mexico I opted to photograph the crack AND the vehicle in Mexico capturing date and location stamp. I returned on 4/16. On 4/29 I took my vehicle to El Monte Honda. I let the service advisor know about the crack & upon inspection he found a 2nd crack - no point of impact. The advisor said they were scratches on the inside - 2 piece laminated. I pushed back because the visible thickness of the crack I discovered did not match the hairline feel. He convinced me that replacing the windshield could lead to other issues such as leakage - a known problem on the current generation so I asked him to note the damage - he noted a scratch. I took the vehicle but ultimately decided it wasn't fair as both were in drivers line of sight. Upon return he said the system used to communicate between the dealership and manufacturer was down and would have to come back. I called 2 months later - no return call. 9/13/24 I decide to go to local dealer (Long Beach Honda). The service advisor inspected and said he would call Honda but did not. Driving away I noted a smudge where the advisor located a crack - a 3rd crack, no point of impact. Called Honda & they said no record of me going to the dealer. Closed case. On 10/1 I returned to LB Honda with a record from 4/29 and images. He said possible glass delamination but only because a Boeing engineer reenforced stress cracks. He did not return calls nor advise Honda. Called Honda. They refuse to do anything without a diagnosis and service advisors are running away in what appears a deliberate effort. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620171October 16, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, STEERING
Vehicle suddenly stop in the middle of traffic no electricity at all wouldn’t start stay cold black out for 5 min . After waiting it power back up on it own after closing the hood
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619849October 15, 2024
VISIBILITY/WIPER
The air conditioner system has stopped blowing cold a/c air. Honda service says its an internal failure of the compressor and the entire system needs to be replaced at the cost of $5,500. Without working a/c, the front windshield defogger does not work. This is an issue in the humid southeast. Visibility issues persist every night when attempting to drive. Honda rejected a goodwill claim for repair stating that my car at 44,000 miles is outside their 36,000 mile warranty for A/C and that we have not been with one dealership for enough service history. The car has been exclusively serviced at honda dealerships, but we are a military family, thus unable to stay in one location for service due to military orders. Without a front windshield defog system, the car is unsafe to drive due to poor visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619881October 15, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Honda Pilot. The contact stated that while driving at various speeds, the vehicle would either hesitate or stall upon the depression of the accelerator pedal as the check engine light would appear on the instrument panel. The contact initially stated that the vehicle would restart after multiple attempts and resume normal driving; however, after a recent failure, the vehicle failed to restart. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with a defective fuel pump. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) but the vehicle was not included in the recall. The vehicle remained in the possession of the dealer and had yet to be repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619882October 15, 2024
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2016 Honda Pilot. The contact stated that while driving at 70 MPH, all the warning lights were illuminated. The contact was able to veer to the side of the highway where the vehicle stalled and restarted. The contact stated that the failure was related to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The vehicle was taken to an independent mechanic, who determined the failure was due to the fuel pump. The vehicle was taken to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer informed the contact there was no recall coverage. The manufacturer was not contacted. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619739October 14, 2024
FUEL/PROPULSION SYSTEM
My Honda was leaking gas, I normally park in my garage and the whole house smelled gas very dangerous being I have kids living in the house.. I had it repaired cost me $1500. This is very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619610October 14, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
3 episodes of unexpected and sudden braking for no reason. Twice on Sept 13 when ACC was in use and set at 70 mph the car hard-braked and dropped to 40-42mph rapidly, then it stopped braking and I was able to use the accelerator again- the braking lasted perhaps 10-15 seconds. The third episode was on Oct. 13 and the ACC was not on. I was driving manually at 55 mph and again the car suddenly braked and dropped to the same 40-42 range- maybe 5-10 seconds before the accelerator started to work again. There was no reason for the barking, no warning notices on the dashboard. Thank goodness there was no-one close behind me on any of these occasions, because the drop in speed was fast and hard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619656October 14, 2024
FUEL/PROPULSION SYSTEM
My car has a surge and hiccup. Upon the test drive the mechanic said it feels like it’s misfiring. Several mechanics have said this could be due to the fuel pump. The fuel pump is on a safety recall, however Honda has been refusing to fix it for about a year now. Due to the hesitation, when driving my car could stall any moment, which will increase the risk of a crash or injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619563October 13, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on an open road, two lanes traveling the same direction the collision mitigation system was activated. The only thing I can think is that it was due to a bicycle that was traveling the same direction at a slower speed than I was driving but I had plenty of room to go around and was not even close to hitting them. The brakes were activated which was not only scary but dangerous. Had a car been behind me there is a strong chance I would have been rear-ended because nobody in their right mind would expect me to hit my brakes in this situation. This prompted me to look at the manual where I saw Honda has a list of reasons the emergency braking could activate despite "little chance of collision". The list is extensive with many reasons the system could activate incorrectly causing an accident, not preventing one. The unexpected braking itself is terrifying but how difficult Honda makes it to "opt out" of the system that obviously has many flaws is even more concerning. I tried to turn off this system only to find out that it is a multi step process that can only be done when stopped so if you forget to turn it off you are stuck using it even if you don't trust the system. Every other safety setting can be turned off while driving except this one. Why make it so difficult for the driver to choose to have complete control of their car, especially when their system is admittedly flawed. In addition, the emergency braking system is the only safety feature that resets every time you shut off the car. So every single time you start the engine you have to go through multiple steps to choose to have control of your own vehicle. It seems the system that is the most flawed is the only one Honda is trying to force drivers to use. This is not safe for my family or those driving around me. I called Honda and they told me there is nothing that can be done to disable it and have the setting hold even after turning off the car like all the other safety setting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619441October 12, 2024
SEATS
In mid 2023 while driving I excellerated and the driver seat fell backwards and to the right about 5 inches. I pulled over and discovered something under the left hand front side of driver seat had broke. I had a box and other stuff in the trunk and put it in the backseat to prop it up while I drove home. Discilovered a week later the side bracket had broke. And it was a part riveted onto the main seat. I had it welded but didn't trust the weld alone. I started fabrication of a bracket overlay (Honda wanted a fortune for the one part). After months of it being parked over the winter I bought another 2007 Honda Pilot for parts. Sad that Hondas quality has declined. Very dangerous, and the same thing had happened to a lot of other owners. Not something that should happen at any mileage. Ours had about 176k on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619236October 11, 2024
ENGINE
I recently had to have a short block engine replacement due to the known connecting rod bearing issue with 2016 and 2018-2019 Honda Pilots (service bulletin 24-001). I had to pay for the repairs in full since Honda Corporate said my vehicle is not yet part of the recall. I think it is obvious that my vehicle as well as numerous other vehicles [XXX] ) that experienced the exact same issue need to be included in this recall and reimbursed for our hefty expenses. Honda needs to be pushed to expand the VIN range that is included in this recall. It is no coincidence that we are all experiencing the same exact issue that is mentioned in the recall especially when Honda is known for manufacturing vehicles in a quality manner that usually do not exhibit this sort of major malfunction. Please have someone investigate this further as there are many of us that are having to spend quite a bit of money on repairs when it is pretty obvious that we should be included in this recall. Thanks for your time and consideration. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619316October 11, 2024
POWER TRAIN
The contact owns a 2017 Honda Pilot. The contact stated while driving 30 MPH, the vehicle was shuddering. There was no warning light illuminated. The vehicle was taken to a local independent mechanic where the contact was informed that the failure might be related to Technical Service Bulletin: 17-015. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619427October 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency breaking applied at 50mph on a perfectly clear road with not a single car around. Caused panic in the vehicle and would have absolutely caused severe collision if there were any cars behind. Dealer said cannot do anything without reproducible issue. Police was not called. Thanks God nobody got hurt. Not the first time this happens, it happened crossing railroads before. But this time there was absolutely nothing on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619294October 11, 2024
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
The system that is malfunctioning is the transmission. It is randomly shifting into neutral while at stop lights and while driving down the roads. This is an unsafe problem because the vehicle has to stop and be turned off then restarted before the transmission will allow you to change into drive. Stopping in the road on multiple occasions due to not being able to move to the side, has been causing hazardous conditions and near accidents on several occasions. The problem is random and when taken to the dealer for the issue, they test drove it for a few minutes and said they couldn't see the issue happening. They stated that we should just wait until it is happening more often and then come back. I have done a quick internet search for the issue and it has popped up in many Honda forums and sites. It seems to be a somewhat common problem. Honda seems to act unaware of the issue. Our insurance is aware of the issue but it has not been checked by anyone other than the dealership service department. There were no warnings or lights to indicate an issue before during or after the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619113October 10, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619121October 10, 2024
ENGINE
1. While driving on the highway at approximately 70 MPH, the engine’s crankshaft and connecting rod bearings suffered premature wear, leading to a catastrophic engine seizure. The engine failed while the vehicle was in motion, leaving us in a highly dangerous situation. The odometer reading at failure was 60,764 miles. 2. This mechanical failure put my children’s lives and mine at significant risk. When the engine seized, the vehicle rapidly decelerated without warning, which could have easily resulted in a high-speed collision and potentially fatal consequences. By sheer luck, I was able to navigate across lanes of traffic and pull the car onto the shoulder without incident, narrowly avoiding a serious accident. 3. I authorized a full engine tear-down to pursue goodwill assistance from Honda of America, but despite the clear mechanical failure, my request was ultimately denied. The root cause of the failure was the shredding of the connecting rod and related rod bearing, which led directly to the engine seizing. Despite this, the vehicle is not covered under safety recall report 23V-751, and Honda of America has refused to offer any goodwill assistance. 4. The vehicle was inspected and diagnosed by a certified Honda dealership, further confirming the severity of the issue. 5. There were no warnings, error messages, or any indication of mechanical problems prior to the engine seizing, leaving no opportunity to take preventive action before the failure occurred. This version highlights the severity of the mechanical failure, the danger to your family, and the steps you have taken to seek assistance, providing a stronger basis for requesting recourse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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