GMC Terrain Complaints

3,167 consumer complaints on file.

#11297856January 8, 2020
SERVICE BRAKES
SQUEALING SOUND, MOSTLY AFTER TAKING A LEFT TURN, AS IF IT WERE COMING FROM LEFT REAR TIRE AND ALSO A SOUND COMING FROM STEERING WHEEL. NOTIFIED BY ONSTAR I MAY HAVE AN ISSUE WITH BOTH ABS SYSTEM OR STABILITRAK SYSTEM. SOUND IS INTERMITTENT SO WHEN I BROUGHT TO MY MECHANIC IT DID NOT MAKE THE SOUND SO HE COULD NOT DIAGNOSE WHERE IT WAS COMING FROM- NO CHARGE. ONE DAY LATER IT STARTED AGAIN. IT SOUNDS SCARY AND I HOPE NOTHING HAPPENS IF IT IS THE BRAKE SYSTEM. THIS IS WHY I SENT THIS COMPLAINT IN. THIS IS SECOND OF TWO COMPLAINTS BECAUSE IN THE FIRST, I FORGOT TO MENTION WHERE THE NOISE SOUNDED LIKE IT WAS COMING FROM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298010January 8, 2020
AIR BAGS, ELECTRICAL SYSTEM
IT STARTED SAYING SERVICE AIRBAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297307January 6, 2020
SERVICE BRAKES, VISIBILITY/WIPER
ISSUE # 1-THE WIPER BLADES STOPPED WORKING DURING A RAIN STORM AND WERE STUCK MIDWAY ON THE WINDSHIELD RIGHT IN MY SITE LINE WHILE ON O LONG 9 HOUR TRIP. I CHECKED THE ENGINE COMPARTMENT AREA AFTER STOPPING THE VEHICLE IN A SAFE AREA. THE TURNED ON THE WIPER CONTROL INSIDE THE CAR AND COULD HEAR THE MOTOR BUT NO VIPER MOVEMENT OCCURRED. THE CONTROL UNIT FOR THE WIPERS SEEMED TO BE INACCESSIBLE AS THERE IS A LARGE SEALED HOUSING OVER THE AREA COVERING THE WIPER MOTOR SO I WAS UNABLE TO ACCESS OR TRY TO REPAIR MYSELF. I WAITED OUT THE STORM AND RESEARCHED TO FIND THAT THE 2013 MODEL TERRAIN HAD A RECALL FOR THIS EXACT ISSUE IN THE UNITED STATES AND THAT MY MODEL YEAR CAR OF 2015 HAS HAD THE SAME RECALL IN CANADA ONLY EVEN THOUGH THERE ARE SEVERAL HUNDRED REPORTED CASES IN THE US PER CONSUMER REPORTS. MY HOPE IS A RECALL FOR FULL REPAIR OF THE ISSUE WILL OCCUR IMMEDIATELY IN THE US AS THIS IS A MAJOR SAFETY ISSUE THAT COULD RESULT IN SERIOUS INJURY OR EVEN DEATH SHOULD THIS DEFECT NOT BE RECALLED FOR REPAIR. ISSUE #2- THE FRONT BRAKES ON MY 2015 TERRAIN WILL LIE HAVE TO REPLACED FOR THE 3RD TIME IN A 4 MONTH PERIOD. THE BREAKS SHAKE AND SHIMMY THE FRONT END OF THE VEHICLE WHEN THEY ARE APPLIED CAUSING INEFFECTIVE BREAKING. BOTH THE BREAK PADS AND ROTORS WERE REPLACED TWICE AND THE LEFT FROM WHEEL BEARING HAS ALSO BEEN REPLACED WITH THE 2ND WHEEL BEARING NEEDING REPLACEMENT IN THE VERY NEAR FUTURE. THESES REPAIRS ALONE HAVE COST ME $1300. THE AUTO SHOP DID COVER THE 2ND BRAKE AND ROTOR REPAIR AND WILL FIND OUT SHORTLY IF THEY WILL COVER THE 3RD REPAIR. THIS IS ANOTHER CRUCIAL SAFETY ISSUE FOR THIS CAR THAT IS A VITAL PART OF MY DAILY COMMUTE TO AND FROM WORK. MY HOPE IS YOU WILL TAKE BOTH THESE SAFETY ISSUE SERIOUS AND ISSUE RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297053January 4, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, WHEELS
SHOWED STABILITY TRACK. I WAS DRIVING ON THE HIGHWAY WHEN IT SHOWED SERVICE STABILITY TRAK THEN ENGINE POWER REDUCED. IT TOOK MY SPEED FROM A 65 TO 35 IN AN INSTANT CAUSING ME TO ALMOST CRASH. THEN THE CAR STARTED TO JERK AS I TRIED TO DRIVE TO FIND SOMEWHERE SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292583January 2, 2020
UNKNOWN OR OTHER
MY WIFE WAS DRIVING THE VEHICLE AND WENT OVER A BUMP AND HEARD A BANG COME FROM THE REAR DRIVER SIDE OF THE VEHICLE . WHEN I LOOKED YOU COULD SEE THE WERE THE REAR SUSPENSION BOLTS TO THE SUB-FRAME WAS ALL RUSTED AWAY, SO I INSPECTED THE PASSENGER SIDE OF THE VEHICLE AND IT WAS ALMOST LIKE THE DRIVERS SIDE. IF THE BUSHINGS WERE NOT TIGHT THAT ARM WOULD HAVE FALLEN DOWN AND IT WOULD HAVE RIPPED THE WHOLE REAR OF THE CAR OUT CAUSING AND ACCIDENT WERE PEOPLE WOULD HAVE BEEN INJURED OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292238December 31, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 80 MPH, THE VEHICLE SUDDENLY SPUTTERED, THE CHECK ENGINE INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO BARKLY CADILLAC (3575 SKY LAND BLVD, TUSCALOOSA, AL) WHERE IT WAS DIAGNOSED THAT THE ENGINE VALVE SPRING FRACTURED AND DESTROYED THE ENGINE. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291993December 30, 2019
VISIBILITY/WIPER
WIPERS STOPPED WORKING IN THE MIDDLE OF FUNCTIONING PROPERLY ON THE EXPRESSWAY IN THE MIDDLE OF A RAIN STORM. CHECKED FUSE & RELAY - ALL HAVE POWER. REGULATOR BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292060December 30, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING 40 MPH, THE CONTACT SWERVED TO AVOID A DEER. AS A RESULT, SHE DROVE OFF THE ROAD INTO A TALL GRASS AREA AND STRUCK A CONCEALED CABLE BOX. THE PASSENGER SIDE GRILL WAS DAMAGED AND THERE WAS A SMALL DENT ON THE HOOD. THE AIR BAGS DID NOT DEPLOY ALTHOUGH THE AIR BAG INDICATOR WAS ILLUMINATED. THERE WAS A BURNING ODOR COMING FROM THE VEHICLE, THE FLASHERS ACTIVATED ON ITS OWN, AND THE INTERIOR LIGHTS FAILED TO SHUT OFF. THE CONTACT SUSTAINED MINOR BRUISES ON HER WRIST AND SORENESS FROM THE SEAT BELT RETRACTING. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS ABLE TO BE RESTARTED AND DRIVEN HOME. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 96,423. *DT CONSUMER STATED BOTH SEAT BELTS WERE LOCKED.*JB
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11291657December 27, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THE ABS LIGHT IS ON AND SERVICE ENGINE SOON LIGHT HAS BEEN ON SINCE MY WIFE HAS BOUGHT HER CAR IN SEPT 2018 WHEN SHE HAD A WARENTY THE DEALER SOLD HER A CAR MADE HER SIGN PAPER WORK BEFORE SHE COULD EVEN TEST DRIVE VEHICLE KNOW WE HAVE A VEHICLE THAT DOESNT WORK PROPERLY TRACTION CONTROL IS OFF STABILITRACK IS ON DASH NOTIFICATION ALSO TIMING CHAIN IS BAD AND CRANKSHAFT NEEDS TO BE REPLACED ACORDING TO DIAGNOSTIC CODE DEALERSHIP IN ALEXANDRIA MN LAKES AREA AUTO SALES ERIC GARDENER IS THE OWNER WHICH REFUSES TO FIX OR GIVE US DIFERENT CAR MY FAMILY HAS 5 DISABLED PEOPLE THAT WE NEED TO TRANSPORT AND KNOW CANT BECAUSE OF THE DEALERSHIP SELLING US A CAR THATS NOT RELIABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290684December 22, 2019
AIR BAGS, ELECTRICAL SYSTEM, SEATS
RECENT PROBLEMS WITH MY 2012 GMC TERRAIN ALL-WHEEL-DRIVE PVC VALVE CAUSED REAR MAIN SEAL TO CONSUME OIL AND GASKET BLEW OUT DRIVERS SEAT WILL NOT MOVE FORWARD OR BACKWARDS VISOR ON DRIVERS SIDE WILL NOT STAY UP ALSO ELECTRICAL PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290468December 21, 2019
ENGINE
MY TERRAIN RAN OUT OF OIL AND HAD NO LEAKING ANYWHERE. FOUND OUT FROM THE DEALER THAT THESE VEHICLES HAVE A HUGE PROBLEM WHERE THEY ARE BURNING OIL INTERNALLY AND NEED THEIR PISTONS AND RINGS REPLACED. HAD TO GO IN EVERY 500 MILES AND HAVE THEM CHECK THE OIL. IT WAS DOWN EVERY TIME I WENT IN AND THEY WOULD HAVE TO ADD OIL. I THOUGHT I WAS STILL UNDER WARRANTY AND COME TO FIND OUT AFTER FINISHING THE OIL CONSUMPTION TESTING THAT I WAS NOT. THE BILL WOULD HAVE BEEN OVER $5000 OF WHICH I AM A SINGLE MOTHER WITH A CAR PAYMENT FOR A CAR THAT IS NOW JUNK. MY CAR EVENTUALLY DIED DUE TO THE OIL PROBLEM AND OTHER COMMON ISSUES KNOWN TO GMC. IT IS NOT FAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290250December 20, 2019
SERVICE BRAKES
HUSBAND WAS TRAVELING UNDER 25 MPH UP HILL AND TWO VEHICLES AHEAD OF HIM ABRUPTLY STOPPED FOR UNKNOWN REASON WHICH RESULTED IN THE VEHICLE IN FRONT DOING THE SAME CAUSING MY HUSBAND HAVING TO HARD BRAKE. AS HE TRIED TO STOP THE VEHICLE THE BRAKES WOULDN'T RESPOND AND CAR KEPT ROLLING RESULTING IN AN ACCIDENT. THE ABS CONTROLLER FAILED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11290344December 20, 2019
ENGINE, FUEL/PROPULSION SYSTEM
SIGNIFICANT EXHAUST FUMES ACCUMULATING INSIDE PASSENGER CABIN DURING IDLE/STOP. VOLUME OF GASES SMELL LESS WHILE IN MOTION BUT STILL EVIDENT. SIGNIFICANT REDUCTION IN ENGINE POWER NOTICABLE; AS WELL AS ERRATIC NOISE FROM THE ENGINE AND EXTEMELY HESITANT ACCELERATION RESPONSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290401December 20, 2019
ENGINE, VEHICLE SPEED CONTROL
2010 GMC TERRAIN WITH V6 LOSS OF POWER, ENGINE CODES TIMING ISSUE, CAMSHAFT SENSOR FAULT, CRANKSHAFT SENSOR FAULT. STABIL-TRACK FAULT. ROUGH IDLE, OIL CONSUMPTION. THE LIST GOES ON. THIS IS A COMMON THING WITH THESE ENGINES AND GM HAS DONE NOTHING. THIS HAS BEEN GOING ON WITH THIS VEHICLE FOR AWHILE. STAY AWAY FROM GM VEHICLES THEY DO NOT STAND BEHIND THERE PRODUCTS, I WILL BE BUYING A FORD AND I WILL TELL EVERYONE I KNOW!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289558December 17, 2019
VISIBILITY/WIPER
WHILE DRIVING DOWN I-20W GOING 65 MPH, IN A THUNDERSTORM AND HEAVY RAIN, MY WINDSHIELD WIPERS JUST STOP. THEY WOULD NOT COME BACK ON, THEY WERE LITERALLY JUST FROZEN ACROSS MY WINDSHIELD. I HAD TO PULL OFF THE ROAD ON A VERY BUSY INTERSTATE DURING MORNING RUSH HOUR AND AVOID CARS WHICH I COULD BARELY SEE. THIS WAS EXTREMELY TERRIFYING AND MADE ME SO VERY ANXIOUS. I ALMOST WRECKED TWICE SIMPLY BECAUSE I COULD NOT SEE. THIS IS SO DANGEROUS!!!!!!! AND I SEE THAT THERE ARE MANY OTHERS WHO HAVE EXPERIENCED THE SAME THING. THERE IS A RECALL IN CANADA FOR THE 2015 GMC TERRAIN FOR THIS EXACT PROBLEM, BUT NOT IN THE USA ..... W H Y ????? GMC MUST DO SOMETHING NOW BEFORE PEOPLE ARE INJURED OR KILLED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289738December 17, 2019
STRUCTURE:BODY, ENGINE, VEHICLE SPEED CONTROL
WHILE PULLING INTO A PARKING SPOT VERY SLOW THE VEHICLE ACCELERATED AND DAMAGED CAR IN FRONT THERE ARE TRACTION MARKS SHOWING THE SUDDEN ACCELERATION. THE CAR WOULD NOT STOP UNTIL THE IGNITION WAS TURNED OFF. BECAUSE THE CARS IN FRONT WERE HIT I PLACED THE CAR IN PARK AFTER THE IGNITION WAS TURNED OFF.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11289387December 16, 2019
ENGINE
PURCHASED CAR USED FROM GMC DEALER 88,706 MILES. 1 PREVIOUS OWNER THTA PURCHASED FROM GM DEALER NEW, I PURCHASED EXTRA 100,000 WARRANTY IN ADDITION. I DRIVE ABOUT 10 MILES TOTAL A DAY ABOUT 3 DAYS A WEEK TO WORK, SO I HAVE NOT PUT MANY MILES ON IT. 30 DAYS AFTER PURCHASE WHEN DRIVING HOME FROM WORK GOT TO DRIVEWAY, CAR DUMPED LARGE QUANTITIES OF OIL ON DRIVEWAY. NO WARNING LIGHTS EVER CAME ON TO INDICATE A PROBLEM. DIAGNOSTICS SHOULD HAVE INDICATED PRESSURE BUILD-UP. CAR HAD HESITATED A BIT AT THE LAST STOPLIGHT BEFORE MY HOUSE ON THE WAY HOME BUT NOT BAD AND ONLY ONE TIME. OIL ALL OVER UNDERSIDE OF VEHICLE. TOWED TO DEALER, GM KNOWS OF THE ISSUE BUT MY VIN IS NOT ON "THE LIST" FOR THE "SERVICE ADJUSTMENT" NOT A RECALL BUT IT SHOULD BE.. NOBODY CAN SAY WHY. WILL COVER PART BUT NOT ALL OF THE DAMAGE DESPITE THIS BEING THE RESULT OF A REALLY POOR ENGINE DESIGN THAT IS A "HIGH OIL CONSUMPTION" VEHICLE. IS THIS THE 70S? THAT SHOULD NOT EVEN BE A THING IN 2019. THE OIL SLUDGE IN ENGINE CAUSED THE PCV TO FREEZE UP IN THE COLD TEMPS AND IT BLEW OUT THE REAR MAIN SEAL FOR THE ENGINE. THEY WANT $1300 FROM ME TO FIX AND GM IS COVERING PART OF THE COST. BUT IF IT IS A DESIGN FLAW AND THEY KNEW ABOUT IT, THEY SHOULD HAVE FIXED IT BEFORE THEY SOLD IT. EXTENDED WARRANTY WILL NOT COVER THIS BECAUSE THEY DO NOT INCLUDE THE PCV. LIKELY WILL NOT EVER COVER ANYTHING WITH THE ENGINE SINCE IT IS A DESIGN FLAW AND THOSE ARE BY DEFINITION PRE-EXISTING AND HIGH OIL CONSUMPTION THAT IS NOT COMING OUT ON THE GROUND IS FOULING UP SOMETHING. SO MY FIRST PAYMENT IS NOT EVEN DUE YET AND I ALREADY OWE MONEY TO SOMEONE ELSE AND IT IS SIGNIFICANT MONEY THAT WILL NOT BE EASY TO PAY. IF THIS HAD HAPPENED ON THE HIGHWAY, I WOULD HAVE LOST USE OF THE VEHICLE AT HIGH SPEED AND WOULD LIKELY HAVE CAUSED A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289029December 14, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
SINCE I BOUGHT MY TRUCK I HAVE BEEN HAVING MULTIPLE PROBLEMS WITH THE ENGINE AND TRANSMISSION I'VE TRIED MULTIPLE TIMES TO CONTACT THE DEALERSHIP TO GET MY CAR LOOKED AT AND THEY DO NOT RESPOND BACK TO ME I FEEL LIKE THEY ACT AS IF I DID NO BUSINESS WITH THEM ON PURCHASING MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289083December 14, 2019
VISIBILITY/WIPER
WHILE DRIVING IN HEAVY RAIN ON CITY STREETS MY WIPERS SUDDENLY STOPPED WORKING. I WAS ABLE TO STOP WITHOUT HAVING A WRECK AND WAS CLOSE TO A GMC DEALERSHIP. I DROVE VERY SLOW WITH GREAT DIFFICULTY TO THE DEALER AND HAD TO LEAVE THE VEHICLE THERE. THIS IS A SATURDAY AND WILL NOT HEAR FROM THEM UNTIL MONDAY AS TO THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289085December 14, 2019
UNKNOWN OR OTHER
EXTREMELY COLD DAY DRIVING HOME AND CAR STARTED TO BUCK A LITTLE, THEN A FEW MINUTES LATER IT STARTED TICKING. NEXT THING MY CAR SHUTS OFF AND ENGINE LIGHT COMES ON WHILE DRIVING DOWN THE FREEWAY. THE CAR BLEW IT'S REAR MAIN SEAL OUT AND AFTER READING IT SOUNDS LIKE MANY OTHER HAVE HAD THIS PROBLEM. I HAD CHECKED THE OIL TWO DAYS PRIOR AND IT WAS FULL. THE CAR HAD NO OIL IN IT. I BASICALLY SPENT 16,000 AND 3 YEARS LATER THE CAR IS JUNK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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