GMC Terrain Complaints

3,167 consumer complaints on file.

#11301590January 24, 2020
ENGINE
WHILE DRIVING ON THE HIGHWAY, IN THE REAR VIEW MIRROR, I NOTICED A CLOUD OF SMOKE. THE VEHICLE THEN PROCEEDED TO LOSE ACCELERATION, SO I PULLED OVER. LET ME NOTE THAT THERE WAS NO PREVIOUS WARNING LIGHT AND THAT THE OIL WAS JUST CHANGED AT THE END OF DEC. 2019 (RECEIPT AVAILABLE). UPON PULLING OVER, THE CAR FLASHED "OIL PRESSURE LOW - STOP ENGINE". THE TEMPERATURE OUTSIDE WAS 13 AND MY TWO CHILDREN WHERE IN THE CAR; 4 AND 2. NOT IDEAL CONDITIONS FOR THE CAR TO STOP!!!. THE CAR WAS TOWED TO MY HOME, BY MY INSURANCE COMPANY. UPON EXAMINATION, IT WAS DISCOVERED THAT A ROD WENT THROUGH THE ENGINE BLOCK. THERE WAS OIL EVERYWHERE!! IT WAS ALL OVER MY DRIVEWAY, (ANOTHER NOTE - THIS IS THE FIRST TIME I HAVE EVER SEEN OIL ON MY DRIVEWAY FROM THIS VEHICLE), ALL OVER THE BACK OF MY VEHICLE, AND ALL OVER THE UNDERNEATH OF THE CAR. THE NEXT 24 HOURS WE WORKED ON FINDING A NEW ENGINE. HOWEVER, WHEN I ARRIVED HOME, THERE WAS A LETTER IN THE MAIL . CLAIM NUMBER 1900010 - BERMAN ET AL V. GM. THE CLAIM STATED THAT GM WAS TO COVER ALL EXPENSES FOR REPAIRS WITH A 2.4L ENGINE, EXHIBITING ENGINE OIL CONSUMPTION, DUE TO PISTON RING WEAR. SO THE VEHICLE WAS THEN TAKEN TO A GM DEALER; BECAUSE THE ISSUE WITH THE ROD WAS DETERMINED BY A JAMMED PISTON/LACK OF OIL. AFTER REVIEW, THE DEALER STATED THAT THE PISTON RING DID NOT CAUSE THE ROD TO BREAK. THAT THE REAR MAIN SEAL WENT OUT. IN ONE MINUTE, NO WARNING, THE CAR THAT I HAVE ONLY HAD FOR THREE YEARS AND STILL OWE ON, BLEW! ACCORDING TO MY RESEARCH, THERE WAS A GM SERVICE BULLETIN 14482 IN MARCH 2015 FOR THE EXACT SAME ISSUE. I PURCHASED MY VEHICLE IN FEB OF 2017, CLEARLY NO IDEA. I THINK THIS IS ABSOLUTE BS THAT GM IS NOT HELD ACCOUNTABLE TO REPAIR ALL KNOW ISSUES IN THESE VEHICLES! PEOPLE SPEND THEIR HARD EARNED MONEY AND PUT THEIR FAMILIES IN THEM WITH THE EXPECTATIONS THAT THEY ARE PURCHASING A SOLID, SAFE VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301673January 24, 2020
UNKNOWN OR OTHER, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT THERE WERE WHITE PARTICLES EMITTING FROM THE AIR CONDITION VENTS WHILE THE UNIT WAS ACTIVATED. THE CONTACT STATED DEVELOPED A SKIN RASH AND A BURNING SENSATION IN HER LUNGS. THE CONTACT THEN NOTICED THAT EVEN WHEN THE AIR CONDITION UNIT WAS NOT ACTIVATED, WHITE PARTICLES EMITTED FROM THE AIR VENTS LOCATED BY THE WINDSHIELD. THE CONTACT WENT TO A DOCTOR WHERE EROSION IN HER LUNGS, PNEUMONIA, AND AN INFECTION ON HER FACE WERE DISCOVERED. THE CONTACT ALSO STATED THAT HER DAUGHTER HAD RECENTLY STARTED TO COUGH UP BLACK AND RED MUCUS. SHE HAD NOT TAKEN THE CHILD TO A DOCTOR TO BE TREATED. THE CONTACT HAD AN AIR QUALITY TEST PERFORMED INSIDE THE VEHICLE. THE RESULTS CAME BACK POSITIVE BUT WAS YET TO RECEIVE THE ACTUAL RESULTS AS TO THE CAUSE OF THE POSITIVE RESULTS. THE CONTACT HAD NOT SPOKEN TO THE DEALER REGARDING THE MATTER. THE MANUFACTURER HAD BEEN NOTIFIED OF THE MATTER AND A COMPLAINT WAS FILED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 60,660.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11301724January 24, 2020
ENGINE, POWER TRAIN
THE CAR HAS OIL CONSUMPTION ISSUES WHICH IS CAUSING IT TO STALL. MY CAR STALLED WHILE DRIVING IN TRAFFIC WHICH COULD VERY EASILY CAUSE A BAD ACCIDENT GM IS AWARE OF THE ISSUE BUT WON'T FIX IT. I AM ALREADY ON MY SECOND ENGINE DO TO THIS EXCESSIVE OIL CONSUMPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301749January 24, 2020
ENGINE
THIS CAR BURNS 3 QUARTS OF OIL BETWEEN 5000 MILE OIL CHANGE INTERVALS. IT HAS DONE IT SINCE IT WAS NEW. I JUST FOUND OUT IT IS BECAUSE OF A FAULTY PCV SYSTEM.01
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301393January 23, 2020
AIR BAGS
WHEN THE SIDE CURTAIN AIRBAG WENT OFF IT BURNED A HOLE THROUGH MY DAUGHTER'S COAT AND SHIRT CAUSING 2ND-3RD DEGREE BURNS.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11301465January 23, 2020
ENGINE
VEHICLE HAS 85000 MILES AND NEEDS NEW TIMING CHAIN DUE TO BURNING OIL. QUOTED $2200-$2800 FOR REPAIR. ROUGH RIDING, WANTS TO STALL AT LOWER SPEEDS, SLOW DOWNS AND STOPS. STILL OWE ON THIS VEHICLE, BOUGHT FROM DEALERSHIP NOT EVEN TWO YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301084January 22, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED WHILE HER HUSBAND WAS DRIVING AT 35 MPH, THE VEHICLE STALLED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC, WHO INFORMED THAT CONTACT THAT THE BALANCE CHAIN NEEDED TO BE REPLACED. THE CONTACT CALLED LOCAL DEALER WOODY BUICK GMC LOCATED AT 1585 W OGDEN AVE, NAPERVILLE, IL 60540, (888) 461-9066, AND INFORMED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301104January 22, 2020
ENGINE
EXCESSIVE OIL CONSUMPTION PISTON RING WEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300673January 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
ON A COLD 12 DEGREE DAY ON 1/19/2020 I WAS DRIVING MY 2013 GMC TERRAIN ON A BUSY STATE HIGHWAY DOING THE SPEED LIMIT OF 55 MPH. OUT OF NO WHERE I BEGAN TO SMELL THE ODOR OF BURNING OIL AND SEEN WHITE SMOKE COMING FROM THE REAR OF MY VEHICLE. AS SOON AS I NOTICED IT MY CAR'S GAUGES STARTED COMING ON. THE CHECK ENGINE LIGHT, A WARNING TO FOR "SERVICE STABILITRAK", THEN THE WARNING FOR "ENGINE POWER REDUCED". AT THE MOMENT MY CAR ALL THE SUDDEN SHUT OFF WHILE DRIVING DOWN A MAJOR HIGHWAY! THERE WAS NO POWER STEERING AND IT WAS VERY HARD FOR ME STEER MY CAR INTO THE PARKING LOT OF WALMART AND SAFELY OFF THE ROAD. ONCE IN THE PARKING LOT I GOT OUT OF THE CAR AND CHECKED MY OIL. SMOKE IS ROLLING OUT OF THE DIPSTICK SHAFT. I CHECK MY OIL WEEKLY DUE TO GM'S OIL CONSUMPTION ISSUES WITH THE 2013 GMC TERRAINS AND ON 1/15/2020 THE OIL WAS AT FULL, WAS OF NORMAL COLOR AND CONSISTENCY WHEN I FUELED AND CHECKED IT THAT DAY. SO I WAS SHOCKED TO SEE THAT THERE WAS NO OIL ON MY DIPSTICK AND INSTEAD A MILKY BROWNISH SLUDGE ON IT. I SENT MY FIANCE TO BUY ME 2 QUARTS OF OIL JUST TO GET IT TO THE WALMART SERVICE DEPARTMENT SO THEY COULD LOOK AT IT SINCE I WAS IN THE WALMART PARKING LOT. I ADDED THE OIL DROVE IT 100 YARDS TO THE SERVICE DEPT OF WALMART. THE SERVICE MAN PULLED IT INTO THE GARAGE AND THEN INFORMED ME A FEW MINUTES LATER THAT THE REAR MAIN SEAL BLEW AND OIL WAS FLOWING OUT OF IT. IT WAS NOT DRIVEABLE SO I HAD TO HAVE IT TOWED TO A GM DEALER. THE GM DEALER CALLED ME THIS MORNING 1/21/2020 TO INFORM ME THAT THE REAR MAIN SEAL BLEW DUE TO MOISTURE IN THE INTAKE AND A FROZE THE PCV MODULE AND CAUSED TO MUCH PRESSURE TO BUILD UP AND BLEW THE SEAL. THE DEALER QUOTED THE REPAIRS TO BE $2065.69 AND INFORMED ME THAT THE REPAIRS ARE NOT COVERED UNDER THE GM SERVICE BULLETIN #14882 BECAUSE MY VIN NUMBER IS NOT INCLUDED IN THE SERVICE BULLETIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300832January 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, OIL PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD, GOT OUT THE VEHICLE AND DISCOVERED THE OIL FLOWING OUT THE ENGINE. AAA WAS CONTACTED AND TOWED THE VEHICLE TO THE DEALER REICHARD CHEVROLET: 575 ARLINGTON RD, BROOKVILLE, OH 45309(937) 833-4011 WHERE IT WAS DIAGNOSED THAT THE ENGINE MAIN SEAL FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE INFORMED THE CONTACT THAT THE EXTENDED WARRANTIES EXPIRED BUT THEY WOULD OFFER $100 CERTIFICATION FOR REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300263January 19, 2020
ENGINE
WHILE DRIVING ON HIGHWAY THE MESSAGE CAME ON LOSING OIL PRESSURE, SHUT ENGINE OFF. BY THE TIME I WAS ABLE TO PULL OFF THE HIGHWAY TO THE SIDE THE ENGINE CEASED UP. OIL GASKET BLEW OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300021January 17, 2020
ENGINE
ON JANUARY 17,2020. I WAS DRIVE WITH MY SON GOING ABOUT 35MILES WHEN ALL OF A SUDDEN MY STALLED OUT OR FELT LIKE IT DID BUT CONTINUE TO DRIVE. THE CHECK ENGINE LIGHT TURNED ON AND THE DASHBOARD SCREEN STATED ENGINE POWER WAS REDUCED AND MY STABILITY NEEDED TO BE SERVICED. OR SOMETHING LIKE THAT BECAUSE IT WASN'T ON TO LONG. LUCKILY WASN'T GOING TO FAST AND THERE WERE NO CARS BEHIND ME. I'VE RESEARCHED OTHER COMPLAINTS AND I'M NOT THE ONLY ONE. THIS NEEDS TO BE ADDRESSED BECAUSE IF THAT WOULD TO HAPPEN ON A BUSY HIGHWAY. O.M.G.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299703January 16, 2020
ENGINE, UNKNOWN OR OTHER
THE MANIFOLD AND THE CATALYTIC CONVERTER IS CRACKED AND EMITTING HAZARDOUS CARBON MONOXIDE INSIDE THE CABIN OF THE CAR. FOR CLOSE TO 2 MONTHS MY HUSBAND HAS BEEN DRIVING THE CAR LIKE THIS AND WE HAVE TAKEN IT TO 2 MECHANICS AND FINALLY FOUND THE CRACKS. MY HUSBAND HAS BEEN GETTING SICK FROM THE CARBON MONOXIDE. IT IS A BLESSING HE IS STILL ALIVE. ACCORDING TO ONLINE GOOGLE SEARCHES THIS IS A WELL KNOWN ISSUE IN THIS VEHICLE. THE SMELL IS STRONG ESPECIALLY WHEN HE USES THE REMOTE STARTER AND WHEN THE CAR IS IN MOTION AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299953January 16, 2020
ENGINE
REAR ENGINE SEAL BLEW ACCORDING TO BULLETIN 14882 MARCH 2015 CAUSED BY A FROZEN PCV VALVE. PURCHASED THE VEHICLE USED FROM A GM DEALERSHIP AS A GOOD USED SUV. WHEN REPORTING THE PROBLEM,THEY SAID THERE WAS NO BULLETIN,CHANGED THEIR MIND,BUT SAID VIN DISQUALIFIED IT FOR REPAIRS AND SAID I HAD BAD LUCK VEHICLE IS UNUSABLE AS IT BLOWS OIL THRU THE SEAL WHEN IN OPERATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299506January 15, 2020
ELECTRICAL SYSTEM
INTERMITTENT ELECTRICAL PROBLEMS WHILE DRIVING OR STOPPED 1. WHEN THE CAR IS RUNNING RADIO CONTROLS DO NOT WORK. CANNOT TURN OFF, ADJUST VOLUME OR CHANGE STATION. 2. IF THE RADIO IS TURNED OFF WHEN YOU START THE CAR, SOMETIMES YOU CANNOT TURN IT ON. 3. CONTROL PANEL BELOW RADIO IS NOT ILLUMINATED AT TIMES. 4. SEAT HEATER LIGHT ON CONTROL PANEL DID NOT TURN ON WHEN BUTTON WAS PRESSED. COULDN'T TURN SEAT HEATER OFF 4. TIRE PRESSURE DIAGRAM IS INCORRECT. SHOWS THE WRONG UNDERINFLATED TIRE. 5. LIGHTS ON ODOMETER/RADIO PANEL WILL SOMETIMES CHANGE TO VERY BRIGHT OR VERY DIM. THE KNOB TO CONTROL THE BRIGHTNESS DOES NOT WORK WHEN THIS HAPPENS. 6. A FEW TIMES THE A/C KICKED ON WHEN DRIVING AND WE WEREN'T USING THE AUTOMATIC CLIMATE CONTROL FEATURE. 7. AFTER THE CAR HAS BEEN PARKED IN THE GARAGE FOR HOURS, THE CONTROL PANEL WILL SPONTANEOUSLY LIGHT UP FOR NO REASON. 8 EVERYTHING POINTS TO CONTROL PANEL BUT SINCE PROBLEMS ARE INTERMITTANT DEALER WONT REPLACE. AND YOUR FORM STUPIDLY ALLOWS ONLY 1 DATE WHEN THERE WERE 20 INCIDENTS OVER A YEAR IN TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299331January 14, 2020
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE THERE WAS A KNOCKING AND CLICKING SOUND COMING FROM THE ENGINE. THE CONTACT COASTED INTO A PARKING LOT AND ADDED TWO QUARTS OF OIL. FIFTEEN TO TWENTY MINUTES LATER, THE FAILURE RECURRED WITH THE NOISE LOUDER. THE CONTACT STATED THAT THE VEHICLE STARTED TO SHAKE, LOST MOTIVE POWER AND STALLED. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND RESTARTED. ADDITIONALLY, WHILE MAKING A RIGHT TURN GOING DOWNHILL, THE VEHICLE LOST MOTIVE POWER. THE BRAKE WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE ADEQUATELY. THE BRAKE PEDAL WAS DEPRESSED NUMEROUS TIMES FOR THE VEHICLE TO COME TO A STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TOWED TO STOCKTON GMC DEALER, (ADDRESS UNKNOWN, (814) 238-4905) AND WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299332January 14, 2020
VISIBILITY/WIPER
TOOK MY CAR FOR A GMC RECALL AND AFTER WAITING FOR 5 HOURS THEY DIDN'T FIX MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298825January 12, 2020
VISIBILITY/WIPER
LAST SUMMER (JULY 2019) OUR WIPERS STOPPED IN THE UP POSITION DURING A HEAVY THUNDERSTORM ON THE HIGHWAY WHILE WE TRAVELING OVER 60 MPH. IT WAS VERY SCARY AND WE ARE LUCKY WE DID NOT CRASH. WE REPLACED THE WIPER BLADE TRANSMISSION. NOW DURING AN ICE STORM THE BLADES QUIT AGAIN. I FIND THAT THERE ARE SEVERAL COMPLAINTS REGARDING ISSUES WITH THE WIPER BLADES AND THAT CANADA HAS A RECALL ON THEM DUE TO THE SAFETY ISSUE. WHY DO WE NOT HAVE RECALL FOR THIS IN THE US?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298572January 11, 2020
ENGINE
I BEEN CHANGING MY OIL EVERY 2000 MILES HOWEVER ENGINE OIL STAYS LOW; SEVERAL SENSOR MALFUNCTIONED STATING THAT THE THROTTLE POSITION SENSOR, CAMSHAFT SENSOR, AND CRANKSHAFT SENSOR WAS BAD BUT IN FACT IT WAS THE ENGINE. WHILE AT THE REPAIR SHOP TO REPLACE THE CAMSHAFT SENSOR BECAUSE THE VEHICLE WOULDN'T START I LEARNED THAT THE ENGINE LOCKED AND HAD TO BE REPLACED THE ENGINE DUE TO LOW TO NO OIL IN THE ENGINE BUT IN FACT I GOT THE OIL CHANGE 2-3 MONTHS AGO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297852January 8, 2020
SERVICE BRAKES
STEERING TO THE LEFT, BUT NOT ALWAYS, THERE IS A SQUEALING NOISE. CONTINUES TO SQUEAL DRIVING STRAIGHT AND THEN STOPS. IT IS INTERMITTENT SO WHEN BROUGHT TO MY MECHANIC, HE COULDN'T RESOLVE. CHARGED ME NOTHING. DIDN'T DO IT FOR A DAY AND THEN I RECEIVED A NOTIFICATION FROM ONSTAR THAT THERE WAS AN ISSUE WITH MY ABS SYSTEM AND A SECOND NOTIFICATION THAT STABILITRAK SYSTEM HAD AN ISSUE. IT IS VERY LOUD AT TIMES. I ALSO HAVE A SQUEALING NOISE COMING FROM THE STEERING WHEEL AND THAT IS INTERMITTENT ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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