GMC Terrain Complaints

3,167 consumer complaints on file.

#11448821January 25, 2022
ENGINE
The contact owns a 2014 GMC Terrain. The contact’s husband stated while driving 10 MPH, the vehicle leaked all of the oil out of the engine. The contact stated that the low oil pressure warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the rear oil seal needed to be replaced. The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure, but no assistance was provided. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448895January 25, 2022
EXTERIOR LIGHTING
Interior lights stays on at night while driving and when parked. Tried turning it off but it won’t turn off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448704January 24, 2022
ENGINE
Bulletin 14882 from March 2015 - My Vehicle has all the same issues as this Bulletin along with Oil Consumption issue . Dealer stated there are 4 more of my exact vehicle under 100,000 mils with the same issue at GMC dealer . GMC will not honor extension on my vehicle and neither will Extended warranty corp. CNA - because dealer said it was due to "mother nature & Freezing "
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448634January 24, 2022
ENGINE, UNKNOWN OR OTHER
The rear main seal broke. Causing oil to leave the reservoir and empty the engine. This was due to a frozen pvc from cold temperatures. My vehicles engine light came on and I pulled over immediately noticing there was no oil. but there was never an indication of low oil. My vehicle is ervex with gmc every 5k miles for oil. Only 74,000 miles on a 2017 terrain. This is a manufacturers faulty equipment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448647January 24, 2022
ENGINE
The rear main seal blew out due to crackcase pressure build up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448339January 21, 2022
ENGINE
The contact owns a 2017 GMC Terrain. The contact stated while driving 30 MPH, the "Low Oil Pressure - Shut Engine Off" message was displayed. The contact was able to pull into his driveway and parked the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the rear main seal had failed, and the failure was related to GM Technical Service Bulletin: 14882. The dealer and the manufacturer were notified of the failure and informed the contact that they could not assist because the VIN was not included in the Technical Service Bulletin. The manufacturer referred the contact to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447911January 18, 2022
ENGINE
I purchased this vehicle in October. Had the oil changed end of October. Yesterday took it in to the shop and they told me there was no oil in it, that it burned through 5 quarts of oil in two and a half months! I search this problem and found out! That there was a class action lawsuit for 2010-2013 that was settled for this problem!!!! Not the 2014. Please issue a recall the problem is the same with the 2014. I cannot afford to put a new motor in this…the mechanic said I got lucky it didn’t blow up. He said that is the only fix that can fix the burning of the oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447976January 18, 2022
ELECTRICAL SYSTEM
While driving my vehicle and talking on the phone, the radio screen went black. Bluetooth or nothing in connection to it was working. After about 2 hours it came back on. I was told to bring to dealership to be checkout, but it came back on. I'm going to take it to the dealership. My vehicle has 13,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447797January 17, 2022
SERVICE BRAKES
GMC Corporate Office General Motors Company300 Renaissance Center Detroit, MI 48265 To Whom it May Concern, Been a customer with GMC for a good while despite the issues and troubles we were still loyal to the company. October 31,2021 Sunday, I had sudden lost of my brakes/stalled on my 2019 Terrain SLE while driving to the store close to my area on top of that having less than 30,000 miles in it. Despite the horrible and devastating event I was able to have the truck without any scratch , hit , or had any accident on this event but instead still safely stopped the car down a hill from where I lost my brakes/stalled. Fast forward Nov 2nd had the truck towed to the Milea Pontiac Buick GMC Service And Parts at 3281 E. Tremont Bronx New York 10461. Towing company both from picking up the truck and dropping off Milea had a hard time since the truck was not starting or even able to be placed in neutral to be able to have the truck roll of the flatbed. Nov 2nd Tuesday 2019 GMC Terrain was dropped off at Milea Service and Parts. 1st issue identified by your crew (sort of technical experts) was a bad battery and needs to be replaced, 2nd problem was the computer need to be replaced, 3rd problem was that I had put BAD gas into the tank and the fuel pump need to be replaced after 9 days so fast forward now to Nov 9, 2021.Now finally spoke to a mechanic now stating pistons doesn’t seem to be firing but does not have proper tools to do the test is trying to get from another dealer to be able to diagnose the problem. Nov 20, 2021, still no news as to what is the real issue on the truck we again visited the Milea to find out what is the deal and still without a truck from Nov 2nd to Nov 20 still yours truly has no loaner and no written nor verbal confirmation of what really cause my lost of my brakes/stalled truck. Linda Cuomo the Milea representative has nothing to inform us regarding the cause and instead waiting for a specialist from out of town which claims to be the e
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447670January 16, 2022
ELECTRICAL SYSTEM, ENGINE
I have owned this car for a little over year and have had nothing but issues. The car started on fire with an electrical issues once, the car has just stopped running on me multiple times while I was driving, almost causing a wreck. The engine goes through Oil like crazy. I've had it back to the dealership multiple times and never get a fix. I believe this vehicle is a true lemon.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11447628January 15, 2022
POWER TRAIN
11/24/2021 buy 2018 GMC Terrain, before leaving the dealership I told the seller that the engine light was on he said it was because they removed the alarm which I didn’t want to buy and the light was going to be off later and told me to take the car to service on Monday 11/29 so my husband took the car they repair a detail on the handle door and he said the engine light it’s off so we tough what he said about the alarma, we trust the seller but on 12/26/2021 I left California to Texas, I was about 4 and a half hours away the car began to lose speed and a very strange noise was heard, I stepped on the accelerator and did not raise speed, I had to step aside the freeway and the car turn on but It did not go forward or backward and NO warning light was on dashboard, nothin ! The car broke down in Arizona in the middle of nowhere, it’s was freezing and almost got hit by a semi truck, it was a very frustrated experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446854January 10, 2022
ENGINE
The contact owns a 2017 GMC Terrain. The contact stated that after his wife had parked the vehicle, the oil light appeared on the instrument panel. Upon exiting the vehicle, she discovered that oil had leaked onto the ground from underneath the vehicle. The contact was called to the scene and placed oil into the vehicle; however, the oil leaked out after restarting the vehicle. The contact then called a friend who was a mechanic and he discovered that the PCV valve had frozen which caused the rear main seal to fracture. The contact also discovered that oil spilled all over the bottom of the engine. The dealer was notified of the failure and informed him that there were no recalls. The manufacturer was also notified of the failure and referred him to NHTSA. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446786January 9, 2022
VISIBILITY/WIPER
When I entered the vehicle to drive on a rainy day the windshield wipers would not come on after I moved the arm up. They would sometimes work when on "INT" but would not stay on and they would not work at all in the low or hi mode. There were no warning lights on. There has currently been no inspection. This caused me to have to drive home in the rain with poor visibility because the wipers would not work properly, as the "INT" mode would turn on and off randomly and not in the typical pattern on "INT" mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446164January 4, 2022
POWER TRAIN
THE TRANSMISSION FAILED AS I WAS DRIVING ON INTERSTATE 4 IN ORLANDO FLORIDA. THE VEHICLE SLIPPED OUT OF GEAR AND REVVED AS I APPLIED THE GAS. IT SLOWED AND I HAD TO SLIP IT INTO NEUTRAL THEN BACK INTO TO DRIVE TO GET IT TO CATCH. HAD THE VEHICLE STOPPED ON THE INTERSTATE IT COULD CAUSED ACCIDENTS AND/OR PERSONAL INJURY TO ME OR OTHER DRIVERS. THIS WITH JUST UNDER 70,000 MILES ON THE VEHICLE. THE PROBLEM WAS CONFIRMED BY ORANGE BUICK GMC SERVICE CENTER ON WEST COLONIAL DRIVE IN ORLANDO FLORIDA, AS WELL AS AT UNIVERSAL AUTOMOTIVE ON TURKEY LAKE ROAD IN ORLANDO FLORIDA. AS TO THE INSPECTION BY THE MANUFACTURER, THE CLOSEST IS ORANGE BUICK GMC. THERE WAS NO ADVANCE WARNING TO ME THAT THIS MIGHT HAPPEN. TWO WEEKS EARLIER I HAD IT AT ORANGE BUICK GMC FOR REGULAR MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446015January 3, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The Back Up Camera System is not working properly. When Vehicle is put into reverse a blue screen appears. This can be dangerous as one could back up into someone or something. This is a 2019 vehicle and the NHTSA made them mandatory in May of 2018. This has been confirmed by a dealership. Many others have posted this online as an issue and GM has put out this service bulletin: https://static.nhtsa.gov/odi/tsbs/2019/MC-10160418-9999.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445722December 31, 2021
POWER TRAIN
I just spent 1,600 dollars to replace the timing chain. I know their were recalls on this, I was wondering why my vin and model were not included in these recalls?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445742December 31, 2021
ELECTRICAL SYSTEM, ENGINE
This 2020 GMC Terrain has a "feature" called autostop. This is not a switch to turn this off. It would not be so bad if the engine would run for 5 minutes at a stoplight before stopping the engine but it immediately shuts down the engine after a stop. This is getting annoying and dangerous due to the delay in getting the car moving. I have only had the car for a month. I understand that later gmc cars have a disable switch. This car should be recalled and either disable the auto stop permanently or be able to disable the "feature" on demand. Problem: potential crash hazard due to car not starting and damage to battery and starter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445662December 30, 2021
TIRES, TIRES:TREAD/BELT
BOTH FRONT TIRES SHOWING HEAVY CHIPPING OFF OF TIRE TREAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445356December 28, 2021
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2016 GMC Terrain. The contact stated while driving approximately 65 MPH, the stability track warning light illuminated. The contact was able to pull over and restart the vehicle however, the warning light remained illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the electronic brake control module replaced; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445055December 27, 2021
ENGINE
The contact owns a 2013 GMC Terrain. The contact stated that he noticed oil spots on his driveway that were coming from his vehicle. The contact called the dealer and was informed that the next appointment would not be available until six weeks. One day as the contact's wife was driving approximately 45 MPH, the vehicle stalled without warning. Due to the failure, the contact had the vehicle towed to the dealer where after a few weeks in their possession, they diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and gave him the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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