GMC Terrain Complaints

3,167 consumer complaints on file.

#10994499June 12, 2017
UNKNOWN OR OTHER
I RECENTLY RECEIVED A LETTER FROM GMC INFORMING ME THAT VEHICLES WERE BUILT INCORRECTLY, THAT THE FUEL COMPOSITION SENSOR MAY BE MOUNTED BELOW THE FRAME, EXPOSING THE SENSOR AND FUEL LINES TO ROAD DEBRIS, WHICH MAY RESULT IN THE FUEL LINE EMITTING FUEL ODOR, WEEPING, OR LEAKING. IN ADDITION, THE VEHICLE MAY EXPERIENCE ENGINE STUMBLE, LOSS OF POWER AND STALL WHILE DRIVING. IT DID NOT PROVIDE A PICTURE OF THE FUEL COMPOSITION SENSOR, NOR DID IT PROVIDE INFORMATION AS TO WHERE IT IS LOCATED. I WAS TOLD BY THE CUSTOMER ASSISTANCE CENTER THIS WAS INTENTIONAL. I AM NOW FEARFUL EVERY TIME I DRIVE THE CAR, BUT THIS IS MY ONLY MEANS OF TRANSPORTATION. I AM HIGHLY CONCERNED REGARDING NOT ONLY THE FAILURE OF THE FUEL COMPOSITION SENSOR AND FUEL LINES, BUT ROAD DEBRIS, OR AN ACCIDENT MAY PUNCTURE THE FUEL COMPOSITION SENSOR AND/OR FUEL LINES, CAUSING A POSSIBLE FUEL LEAK AND POTENTIAL FIRE. ADD IN THE CONCERN THAT THE VEHICLE MAY UNEXPECTEDLY LOSE POWER AND/OR STALL, (MY VEHICLE LOST POWER ON 12-13-13). I DO NOT UNDERSTAND WHY AN ISSUE THIS DANGEROUS DID NOT RESULT IN GMC INITIATING A RECALL OR FIELD INSPECTION OF SOME SORT TO INSPECT ALL VEHICLES AT NO COST TO THE OWNERS AND MAKE ANY NECESSARY REPAIRS IN ORDER TO ELIMINATE ANY RISK OF ACCIDENT OR INJURIES TO THE PUBLIC. I HAVE BEEN ADVISED BY THE CUSTOMER ASSISTANCE CENTER THAT IF I BRING MY VEHICLE TO THE DEALER, THE SERVICE DEPARTMENT NEEDS TO PERFORM A DIAGNOSIS. ONCE DETERMINED THAT THE CODES MATCH THE SPECIAL COVERAGE, THE DIAGNOSIS WILL BE WAIVED AND ALL REPAIRS RELATED TO IT WILL BE FREE OF CHARGE.THERE WILL BE AN OUT OF POCKET EXPENSE FOR THE DIAGNOSIS UNLESS THE CONDITION DESCRIBED IS MET. WHY DOES THE VEHICLE NEED TO BE HOOKED UP TO A COMPUTER TO FIND ENGINE OR OTHER ELECTRICAL ISSUE CODES? THE LETTER STATES THIS IS A PART THAT MAY BE MOUNTED BELOW THE FRAME RAIL, SO WOULDN'T THIS JUST REQUIRE A VISUAL INSPECTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994533June 12, 2017
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
ON VARIOUS OCCASIONS WHEN SLOWING DOWN OR TURNING, THE ENGINE WILL DIE. FRONT END ACCIDENT GOING 55+ MPH ON A COUNTRY ROAD, HIT A VERY LARGE DIP, AIRBAGS DID NOT DEPLOY, SEAT BELTS DID LOCK UP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10993864June 8, 2017
AIR BAGS
TAKATA RECALL. WE WERE IN AN ACCIDENT ON 05/12/2017 WHERE SOMEONE HIT US HEAD ON AT 50 MPH. WE WERE TAKEN TO THE HOSPITAL, AND LATER DISCOVERED THE TAKATA AIR BAG FAILED TO DEPLOY. THE VEHICLE WAS A TOTAL LOSS, WITH THE FRONT END CRASHED IN, FRAME WAS BENT, AND THE BATTERY WAS SPLIT IN HALF FROM THE SPEED OF THE IMPACT. I WAS AT A STOP LIGHT STARTED TO MAKE A LEFT TURN AFTER THE LIGHT TURNED GREEN, DRIVING AT APPROXIMATELY 10 MILES PER HOUR.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10993964June 8, 2017
VISIBILITY/WIPER
THE WINDSHIELD WIPERS STOPPED WORKING WHILE I WAS DRIVING ON THE FREEWAY IN THE RAIN ON THE NIGHT OF 5/21/2017. I HAD TO PULL OVER TO WAIT FOR A BREAK IN THE WEATHER BECAUSE I HAD NO VISIBILITY. I WAITED FOR HOURS BEFORE IT WAS CLEAR ENOUGH TO SEE. I WAS TOLD BY THE MECHANIC THE TRANSMISSION IN THE WIPERS WENT OUT. THE DEALERSHIP TOLD ME THERE IS A RECALL FOR THIS ON THE MAKE MODEL AND YEAR OF MY VEHICLE BUT I HAVE TO FILE A REPORT TO GET ADDED TO THE RECALL BECAUSE MY VIN IS NOT CURRENTLY APART OF THE OPEN RECALL. I STILL DO NOT CURRENTLY HAVE OPERATIONAL WIPERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993368June 6, 2017
ELECTRICAL SYSTEM
ON STAR NOT WORKING RED LIGHT ON COMPASS DOSE NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965488June 6, 2017
VISIBILITY:WINDSHIELD WIPER/WASHER
2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO VEHICLE WINDSHIELD WIPERS MALFUNCTION WHILE DRIVING. *SMD THE CONSUMER STATED THAT WINDSHIELD WIPERS FAILED WHILE THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS REPAIRED WITH THE SAME MODEL PART THAT FAILED. THE CONSUMER IS IN POSSESSION OF THE OLD PART. THE CONSUMER REQUESTED REIMBURSEMENT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992468May 31, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE THE VEHICLE WAS AT A STOP SIGN, IT LOST POWER. THE VEHICLE WAS ABLE TO RESTART AFTER ONE ATTEMPT. THE VEHICLE WAS TAKEN TO THE ALLEN SAMUELS CHEVROLET BUICK GMC DEALER WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT POSITION ACTUATOR SOLENOID INTAKE BANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,783. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992229May 30, 2017
VISIBILITY/WIPER
WHILE DRIVING HOME ON THE HIGHWAY, IT BEGAN TO RAIN HEAVILY. I WENT TO TURN ON MY WINDSHEILD WIPERS AND THEY WOULD NOT ENGAGE. I WAS TERRIFIED AND COULD NOT SEE A THING. BECAUSE THE TRAFFIC WAS HEAVY, I WAS NOT GOING FAST, BUT SLOWED DOWN EVEN MORE TO AFFORD MYSELF SOME VISIBILITY. I DID SOME RESEARCH ON THIS PROBLEM AND FOUND RECALLS FOR THE 2013 MODEL. I ALSO FOUND WEBSITES WHERE OTHER MODEL YEAR OWNERS HAVE DETAILED THE SAME TERRIFYING DEFAULT. I CALLED GMC AND WAS TOLD MY VIN WAS NOT UNDER RECALL. A MECHANIC HAS ADVISED THAT IT SOUNDS LIKE THE MOTOR NEEDS REPLACING BECAUSE HE HEARS THE GEARS GRINDING, BUT THIS WAS NOT AN OFFICIAL DIAGNOSTIC. I DID NOT PURCHASE THE EXTENDED WARRANTY WHEN I BOUGHT THE CAR IN DECEMBER 2016. I CANNOT BELIEVE I HAVE TO FORK OVER $$$ TO FIX AN KNOWN GMC ISSUE. I HAVE READ COMPLAINTS ON THE LINK BELOW FROM 2010 OWNERS AS WELL. I HOPE GMC WILL EITHER MAKING THIS MODEL YEAR PART OF THE RECALL, OR REIMBURSING THE OWNERS EXPENSES TO FIX IT. THANKS FOR THE PLATFORM TO BE HEARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991050May 22, 2017
STEERING
WE ARE EXPERIENCING A SHUDDER, STEERING VIBRATION FELT THROUGH THE STEERING WHEEL AND VEHICLE STRUCTURE, COMBINED WITH A MOAN TYPE NOISE. THIS CONDITION IS NOTICED IN DURING LOW SPEED MANEUVERS OR WHEN CAR IS STATIONARY AND THE WHEEL IS TURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990701May 20, 2017
ENGINE, UNKNOWN OR OTHER
I HAVE A 2011 GMC TERRAIN WITH 59000 MILES ON IT AND THE CATALIC CONVERTOR IS ROTTING AWAY AND I WAS WONDERING IF THERE WAS ANY OTHER PROBLEMS OR IF IT WILL BE COVERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986274May 17, 2017
ENGINE
THE CATALYTIC CONVERTERS HAVE BEEN REPLACED UNDER WARRANTY. ENGINE INDICATOR LIGHT CAME ON AND WAS CHECKED BY GM DEALER P0017, CRANSHAFT CAMSHAFT 9-16-16. THE DEALER SAYS THEY FIXED IT. ALSO USING TOO MUCH OIL. DEALER STARTED OIL CONSUMPTION TEST IN APRIL 2017. CHECK ENGINE LIGHT IS STILL ON. AS OF 5-17-17 I NOW HAVE TO HAVE THE TIMING CHAIN REPLACED AT 103075 MILES. GM HAS ISSUED SERVICE/TECHNICAL BULLETINS BUT DOES HELP ANYONE OVER 100,000 MILES. NUMEROUS COMPLAINTS PLEASE ISSUE A RECALL. I DON'T WANT TO REPLACE THE COMPLETE ENGINE. OIL CHANGES HAVE BEEN AT GM DEALERS AND I HAVE ALL THE DOCUMENTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985924May 16, 2017
AIR BAGS
WHILE DRIVING ON 77 SOUTH IN CHARLOTTE GETTING ON THE BROOKSHIRE FREEWAY. GOING WITH THE FLOW OF TRAFFIC. IT WAS A LEFT MERGE AND THE SIDE AIR BAGS WENT OFF. THERE WAS NO DEBRIS IN THE ROAD AND NOTHING WAS HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985740May 15, 2017
ENGINE, POWER TRAIN
VEHICLE WAS STARTED AFTER SITTING IN A PARKING LOT FOR 8 HOURS WHILE I WAS AT WORK. SEASON WAS WINTER. VEHICLE NOTED TO BE RUNNING ROUGH, BARELY DRIVEABLE, CHECK ENGINE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984793May 10, 2017
ENGINE
AS I READ THROUGH ALL THE COMPLAINTS I DO NOT UNDERSTAND WHY THERE ARE NOT MORE RECALLS ON THIS VEHICLE. I LOVE THE CAR ITSELF BUT AFTER ONLY HAVING THE CAR FOR 15 MONTHS THE MOTOR COMPLETELY FAILED WITH NO WARNING. OUR TERRAIN HAS THE 3.0 ENGINE BUT THERE IS AN EXTENSION OF WARRANTY ON THE 2.4 ENGINE. HOWEVER THE COMPLAINTS ON THE 2.4 MOTOR MIRRORS WHAT HAPPENED TO US. WE HAD FUEL INJECTORS REPLACED A FEW MONTHS AGO AND OIL CHANGED AT THAT TIME. THE NIGHT THE ENGINE DIED IT HAD MADE SOME STRANGE NOISES BUT NO HESITATION AND NO WARNING LIGHTS. NOT EVEN A CHECK ENGINE LIGHT. MY HUSBAND CHECKED THE OIL AND IT WAS LOW. THERE IS NO WAY IT COULD HAVE BEEN LOW. HE ADDED SOME BECAUSE THAT IS WHAT WE ARE CONDITIONED TO DO BUT IT NEVER WOULD REGISTER ON THE DIPSTICK. WE DROVE 1/2 MILE AND THE WITHOUT WARNING; NO NOISES OR WARNING LIGHTS THE CAR DIED AT A BUSY INTERSECTION. THANKFULLY MY HUSBAND WAS ABLE TO PUSH ME IN THE CAR TO SAFETY BUT THE CAR NEVER RESTARTED. WE HAD IT TOWED TO THE DEALER WE PURCHASED IT FROM AND THEY SAID THE MOTOR SEIZED UP BUT ARE UNABLE TO TELL US WHY UNLESS WE PAY FOR THEM TO TAKE THE MOTOR APART. THEY ARE UNABLE TO FIND ANY ERROR CODES. THEY ARE TELLING US WE NEED A NEW MOTOR COSTING $7400 TO PURCHASE AND PUT IN. THE CAR IS OUT OF WARRANTY. WE ONLY BOUGHT THE VEHICLE 15 MONTHS AGO SO WE HAVEN'T HAD IT LONG; WE BOUGHT IT USED. MAKES NO SENSE BUT DOES SOUND LIKE THE STORIES ON THE 2.4 MOTORS. WHEN IS SOMEONE GOING TO TAKE NOTICE THAT THERE IS A PROBLEM WITH THESE GMC MOTORS WHETHER IT IS THE 2.4 OR THE 3.0 ENGINES. DOES IT TAKE SOMEONE TO GET KILLED BEFORE GMC ADMITS THERE IS A PROBLEM??????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984161May 8, 2017
ENGINE, VEHICLE SPEED CONTROL
THIS CAR STALLS FOR NO REASON WHILE DRIVING. I HAVE FIXED IT MULTIPLE TIMES BUT NO FIX WORKS. IT STALLED ON ME WHILE EXITING THE FREEWAY YESTERDAY, VERY SCARY SITUATION. I AM WORRIED I WILL BE IN A WRECK. I PRESS THE GAS AND THE CAR WILL NOT ACCELERATE. VERY DANGEROUS IN CERTAIN SITUATIONS. ESPECIALLY WHEN IT STALLS WHILE MAKING A TURN IN A INTERSECTION. ALMOST GOT T-BONED THE OTHER DAY WHEN IT STALLED WHILE A CAR WAS ONCOMING. SINCE GM IS NOT WILLING TO ACKNOWLEDGE THE PROBLEM AND HAVE NOT FIX IN PLACE I WILL BE GETTING RID OF THE CAR AT MY LOSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984174May 8, 2017
VISIBILITY/WIPER
WHILE DRIVING 70 MPH ON AN INTERSTATE HIGHWAY IN THE RAIN THE WIPERS STOPPED WORKING. THE WIPER MOTOR WORKS BUT IT IS NO LONGER ATTACHED TO THE BLADES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984194May 8, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING IN THE RAIN AT ABOUT 60 MPH, THE WIPERS STOPPED FUNCTIONING WITHOUT ANY WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE AND THE CONTACT REPAIRED THE WIPERS. THE REPAIR PERFORMED WAS UNKNOWN. THE DEALER WAS INFORMED ABOUT THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984207May 8, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
NOTHING WORKS ANYMORE. THE SOUND THAT CONTROLS ONSTAR, SEATBELT, BLINKER, TURNING SIGNAL, CHIME, AND OTHER NOTIFICATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983597May 4, 2017
POWER TRAIN
AT APPROXIMATELY 80,000 MILES, THE TRANSMISSION WEIGHT PLATES DISINTEGRATED, FOULING THE CONTROLLING MODULES. THE TRANSMISSION NEEDS TO BE ENTIRELY REBUILT OR REPLACED. FIRST SCHEDULED TRANSMISSION SERVICE FOR THIS VEHICLE IS AT 100,000 MILES. THIS OCCURRED DURING NORMAL HIGHWAY DRIVING, STRANDING US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983249May 3, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE REAR WINDOW EXPLODED AND THE GLASS SHATTERED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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