GMC Terrain Complaints

3,167 consumer complaints on file.

#11004102July 10, 2017
ENGINE
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. ON SEVERAL OCCASIONS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ADDITIONALLY, THE VEHICLE VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CAMSHAFT POSITION SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003814July 8, 2017
VISIBILITY/WIPER
DURING A SNOW STORM IN MARCH MY WINDSHIELD WIPERS JUST STOPPED WORKING WHILE DRIVING! LUCKILY, I WAS ABLE TO RETURN HOME SAFELY SINCE I WAS JUST AROUND THE CORNER. I WENT TO UNION PARK AND GOT THE ISSUE FIXED FOR $110.00. I HAD TO PAY FOR IT SINCE UNION PARK TOLD ME I HAD 38,000 MILES ON MY LEASE AND THE WARRANTY RUNS OUT AT 36,000. THEN DURING A RAIN STORM IN LATE JUNE MY WIPERS STOPPED WORKING AGAIN ON THE BLUE ROUTE. I PULLED OVER UNTIL IT STOPPED RAINING AND MADE IT HOME SAFELY. I THEN TOOK THE CAR TO SEARS AUTOMOTIVE WHERE THEY TOLD ME THEY COULD NOT TOUCH IT BECAUSE THIS PART WAS RECALLED BY GMC. THE SUBJECT OF THE ALLDATA REPAIR SITE STATES '#15789- WINDSHIELD WIPER MOTOR FAILURE (OCT 26, 2015)' IN AUGUST OF 2016 GMC RECALLED 368,000 GMC TERRAIN AND CHEVY EQUINOX SOLD IN 2013 DUE TO FAULTY WINDSHIELD WIPERS. THE DEFECT IN THE 2013 MODELS WERE NOT DISCOVERED UNTIL LATE 2015, AND I BOUGHT MY CAR BRAND NEW IN APRIL OF 2015, LEADING ME TO SUGGEST THE SAME ISSUE HAPPENED IN MY MODEL. THE ALLDATA REPAIR REPORT GIVEN TO ME BY SEARS AUTO STATS THAT A SIMILAR RECALL WAS MADE ON OCT 26 OF 2015. I TOOK THIS INFORMATION TO UNION PARK SERVICE CENTER AND THE ASSISTANT SERVICE DIRECTOR JAMES ASKREN REFUSED TO LOOK AT THE DATA REPORT FROM SEARS AND STATED THAT THE CAR WAS NOT UNDER WARRANTY. WHEN I TOLD HIM TO JUST CHARGE ME AND WE WILL HAVE THE COURTS DECIDE WHO IS LIABLE FOR THE REPAIR COSTS HE REFUSED TO FIX THE CAR, LEAVING ME WITH A CAR THAT HAS NO WINDSHIELD WIPERS UNTIL HIS CALLED ME ON MONDAY. NO OTHER REPAIR CENTER WILL LOOK AT MY CAR SINCE IT IS UNDER WARRANTY, AND GMC WON'T TOUCH MY CAR BECAUSE I THREATENED LEGAL ACTION. I AM FORCED TO RENT A CAR TO GET TO AND FROM WORK WHILE GMC REFUSES TO FIX MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002798July 3, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING 50 MPH, THE VEHICLE JERKED WITHOUT WARNING. UPON STARTING THE VEHICLE, THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. UPDATED 09/06/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002694July 2, 2017
EXTERIOR LIGHTING
MY 2012 TERRAIN IS GETTING WATER IN THE REAR LEFT TAIL LIGHT. I WAS TOLD THAT IT WAS A VENTED TAIL LIGHT AND THE VENT WAS BLOCKED BY DIRT AND DEBRIS AND THEY WOULD HAVE TO REPLACE THE TAILLIGHT AND REPLACE BOTH SEALS. WHEN I LIFT THE HATCHBACK UP WATER DRAINS OUT FROM THE INTERIOR SIDE OF THE HATCH BACK INTO THE VEHICLE. GMC OF WATERTOWN CONNECTICUT SAYS THAT THIS IS NOT COVERED UNDER MY EXTENDED WARRANTY. I CALLED GMC CORPORATION AND THEY SAID THAT THIS WAS A DEFECT BUT IS NORMAL WITH THESE VEHICLES. GMC CASE NUMBER 8'3054294483. I HAVE THE BETTER BUSINESS BUREAU AUTO LINE INVESTIGATING THE PROBLEM AND THAT CASE NUMBER IS PGM1719802. GMC TOLD ME THE WATER IN THE TAIL LIGHT CAN SHORT OUT MY ELECTRICAL SYSTEMS AND THIS DEFECT HAS BEEN BY KNOWN GMC FROM 2011. SINCE I PURCHASED THIS CAR NEW IN 2013 I HAVE HAD MULTIPLE PROBLEMS SUCH AS HAVING THE BACK CAMERA REPLACED TWICE, FRONT NAVIGATION SCREEN GOING BLACK, STABILIZER MALFUNCTION WHICH WAS ALSO A PROBLEM WITH THIS VEHICLE WHEN IT CAME OFF THE ASSEMBLY LINE, HAVING THE COMPUTER UPDATED EVERY YEAR BECAUSE THEY SAY OF ALL THE COMPUTER CHIP MODULES THAT ARE INSTALLED IN THIS VEHICLE, JUST TO NAME A FEW WHICH ARE ALL DOCUMENTED WITH GMC. I AM SUBMITTING THIS TO MAKE THE FEDERAL GOVERNMENT AWARE THAT THIS DEFECT IS POTENTIALLY A HAZARD TO THE ELECTRICAL SYSTEM AND HAS BEEN KNOWN TO GMC FOR A LONG TIME AND THEY HAVE NOT CORRECTED THE SITUATION. THEIR SOLUTION IS REPLACING THE TAIL LIGHT AT A COST OF $254 WITHOUT TAX. I BELIEVE THIS IS A SERIOUS DEFECT AND IF YOU REQUIRE MORE INFORMATION I WILL COMPLY TO ANY REQUESTS THAT YOU HAVE. ALSO ALL CONVERSATIONS WITH GMC CORPORATION AND BBB AUTO LINE WERE RECORDED IF NEEDED. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001846June 28, 2017
ELECTRICAL SYSTEM, ENGINE
TAKATA RECALL- THE RADIO SCREEN GOES COMPLETELY BLACK WHEN IT COMES BACK ON ITS UN- READABLE. ALSO WHENEVER YOU TURN THE AC ON IT MAKES A CLICKING SOUND. BOTH HAPPEN WHILE DRIVING( IN MOTION, STATIONARY, CITY STREETS AS WELL AS HIGHWAY... ALSO, THE BACK WINDOWS CLICK WHEN ROLLING THEM UP OR DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001596June 27, 2017
ENGINE
TL* THE CONTACT OWNS A 2016 GMC TERRAIN. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO SELLER GMC DEALER LOCATED AT 3800 GRAND RIVER AVENUE FARMINGTON HILL, MI 48335, PHONE NUMBER: 248-478-8000. THE DEALER PERFORMED A DIAGNOSTIC WHICH INDICATED THAT RODENTS WERE ATTRACTED TO THE WIRING COLORS AND WAS ABLE ACCESS AND DESTROYED ALL THE WIRES UNDER THE HOOD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001348June 26, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRIAN. THE CONTACT STATED THAT DURING INCLEMENT WEATHER, THE WINDSHIELD WIPERS FAILED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SUN AUTO DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER MOTOR HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 63,578.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000981June 24, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY 2012 GMC TERRAIN HAS BEEN STALLING FOR A FEW DAYS NOW THE STABILLTRACK SENSOR WAS REPLACED THIS YEAR THE ENGINE LIGHT COMES ON AND OFF. AND MY RADIO SOMETIMES CUTS OFF ON IT'S OWN BUT NOW MY KEY KEEPS GETTING STUCK IN THE IGNITION SWITCH AND THE CAR KEEPS STALLING BUT WHEN I GET A JUMP IT STARTS WITH NO PROBLEM BUT ONCE IT STALLED WHEN I WAS DRIVING THANK GOD I WAS A FEW BLOCKS FROM HOME . THEN WHEN I TRY TO START AGAIN IT WON'T START. IT'S ONLY 5YRS. OLD I'VE READ MANY COMPLAINTS ABOUT THIS MODLE. I THINK I BOUGHT A LEMON 😕
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000826June 23, 2017
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 60 MPH, THE CONTACT ATTEMPTED TO TAP THE BRAKES TO SLIGHTLY SLOW DOWN THE VEHICLE; HOWEVER, THE VEHICLE STOPPED ABRUPTLY. THE FAILURE RECURRED. THE CONTACT FOUND THAT WHENEVER HE WOULD LIGHTLY TAP THE BRAKE PEDAL, THE VEHICLE WOULD ABRUPTLY STOP. THE CONTACT FOUND THAT THE VEHICLE WAS EQUIPPED WITH A BRAKE ASSIST SYSTEM AND BELIEVED IT WAS ACTIVATING PREMATURELY. THE CONTACT TOOK THE VEHICLE TO THE WILLIAMSON CADILLAC DEALER WHO STATED THAT THE SYSTEM WAS PERFORMING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: [XXX], WHICH WAS NOW DEEMED A CLOSED CASE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000. THE CONSUMER STATED AT APPROXIMATELY 40-50 MPH AS THE BRAKES WERE APPLIED RAPIDLY AND LIGHTLY THE BRAKES SYSTEM ENGAGES CAUSING A SUDDEN STOP. UPDATED 09/11/2017*JS THE CONSUMER STATED THE VEHICLE WAS PARTIALLY REPAIRED. THE CONSUMER STATED AFTER THE REPAIR THE SYSTEM ACTIVATED FOR 2 SECONDS, CAUSING A JERK, THEN CONTINUED NORMALLY.*JS*DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000899June 23, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING 50 MPH, THE WINDSHIELD WIPERS FAILED DURING A HEAVY RAINSTORM. CHAMPION BUICK OF BRIGHTON, MICHIGAN WAS CONTACTED AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE, AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 253,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000738June 22, 2017
STEERING
WHILE DRIVING ON THE HIGHWAY AND BEARING SLIGHT LEFT, MY VEHICLE LOST POWER STEERING. I THE MESSAGE SCREEN READ, " SERVICE POWER STEERING", AND THE CENTER CONSOLE INTERACTIVE SCREEN WENT COMPLETELY BLACK. THIS LASTED NO MORE THAN 3-5SEC. EVERYTHING RETURNED TO NORMAL AND I WAS ABLE TO PROCEED WITHOUT INCIDENT. NO SIGN OF ANYTHING LEAKING FROM UNDER MY VEHICLE AS I INSPECTED IN LATER IN THE EVENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000349June 21, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BLIND SIDE ALERT ACTIVATES WHEN IT IS RAINING AND THERE ARE NO CARS NEARBY. THIS ONLY OCCURS WHEN RAINING. NO CODES ARE THROWN SO DEALER SERVICE WON'T TROUBLESHOOT. THIS CAN ONLY BE REPRODUCED ON A HIGHWAY OR PARKWAY, WHEN IT IS RAINING AND NO OTHER CARS ARE NEARBY. CANNOT BE REPRODUCED ON REGULAR STREETS WITH OTHER CARS AROUND. I'VE HAD MY CAR IN TO THE DEALER SERVICE 3 TIMES, ALL WITH THE SAME RESULTS. NO CODES IN THE COMPUTER AND CANNOT REPRODUCE. THE SERVICE DEPARTMENT ONLY TESTS ON THE LOCAL STREETS. THERE ARE OTHER CARS AROUND, SO HOW CAN THIS BE AN ACCURATE TEST???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959210June 21, 2017
VISIBILITY/WIPER
2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO CORROSION OF BALL JOINTS IN WINDSHIELD WIPER MODULES. *LD THE CONSUMER STATED THE PARTS NECESSARY TO REPAIR WERE UNAVAILABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000189June 20, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. UPON ATTEMPTING TO TURN OFF THE VEHICLE, THE KEY BECAME STUCK IN THE IGNITION. THE CONTACT WAS UNABLE TO REMOVE THE KEY. THE CONTACT SPOKE TO THE DEALER (GILLAND CHEVROLET GMC 3071 SOUTH US HWY 231, OZARK, AL 36360) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH WAS LIKELY AT FAULT FOR THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995863June 19, 2017
VISIBILITY/WIPER
DRIVING AT 35 MILES AN HOUR ON A DOUBLE LANE HIGHWAY IN VERY HEAVY RAIN AT ABOUT 6:00 P.M.. THE WINDSHIELD WIPERS WERE ON HIGH TO CLEAR THE WATER FROM THE WINDSHIELD. WIPERS STOPPED WORKING DURING THE MIDDLE OF THE STORM. I WAS ABLE TO SAFELY NAVIGATE MY CAR TO A PARKING LOT AND WAIT FOR THE RAIN TO STOP. LATER UPON INSPECTION THE BALL JOINT BECAME SEPARATED FROM THE SOCKET WHICH RENDERED THE WINDSHIELD WIPERS USELESS. SEE ATTACHMENTS. THIS HAS BEEN REPORTED TO GM AND IS A KNOWN PROBLEM IN CANADA. "25300-03: SAFETY RECALL - FRONT WIPER TRANSMISSION CORROSION FAILURE (CANADA ONLY) - 2010-2017 CHEVROLET EQUINOX & GMC TERRAIN". I NOTIFIED GM ABOUT THIS AND THEY STATED THEY WILL NOTIFY ME IF THEY ISSUE A RECALL FOR MY VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995317June 15, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE DECELERATED INDEPENDENTLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994916June 13, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 2 MPH IN REVERSE, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CONTACT PULLED OVER AND FOUND THAT THE ENGINE DIPSTICK WAS DRY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PISTONS AND RINGS FAILED TO CLEAN THE CYLINDER WALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS NOT A KNOWN ISSUE. THE CONTACT SPOKE TO VARNEY BUICK GMC MAZDA (260 HOGAN RD, BANGOR, ME 04401) WHO ADVISED THE CONTACT TO CONTINUE ADDING OIL TO THE VEHICLE UNTIL IT COULD BE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994914June 13, 2017
ENGINE
EXHAUST MANIFOLD CRACKED, ALLOWING FUMES INTO CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994948June 13, 2017
ENGINE
"TAKATA RECALL" MY VEHICLE IS BURNING 2-3 QUARTS OF OIL BETWEEN SCHEDULED OIL CHANGES. I HAVE RETURNED IT TO THE DEALERSHIP 3 DIFFERENT TIMES, ONLY TO BE TOLD NOTHING WAS WRONG WITH THE VEHICLE. I HAVE RESEARCHED THIS THOROUGHLY, AND THERE ARE HUNDREDS OF SIMILAR COMPLAINTS REGARDING EXTREME OIL CONSUMPTION. THE VEHICLE IS ONLY DRIVEN IN THE CITY. I VERY RARELY TAKE IT ON AN INTERSTATE OR HIGHWAY. THERE ARE NO SIGNS OF LEAKAGE ON MY DRIVEWAY, PARKING SPOT AT WORK, OR ON THE UNDERNEATH SIDE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994441June 12, 2017
ENGINE
WHEN VEHICLE IS IN HOT HUMID CLIMATES. APPROX 80-100F. IT IDLES WEIRD. IT WILL CONTINUITY FIGHT ITSELF. DROPS DOWN TO 700 RPM THEN BACK UP TO CLOSE 100 AND REPEATS. EVEN WORSE WITH ECO MODE TURNED ON. BAD PROGRAMMING IT SEEMS. SOMETIMES IT SEEMS LIKE IT ALMOST STALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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