GMC Terrain Complaints

3,167 consumer complaints on file.

#11202674April 20, 2019
VISIBILITY/WIPER
I WAS DRIVING ON I-85 SOUTH AT ABOUT 55 MPH HEADED TO WORK ON APRIL 19, 2019 DURING A HEAVY RAIN STORM. I WAS DRIVING IN THE HOV PEACH LANE WHEN ALL OF A SUDDEN, MY WIPER BLADES STOPPED COMPLETELY IN AN UPRIGHT POSITION CAUSING COMPLETE BLINDNESS. I COULD NOT SEE ANY OF THE CARS IN FRONT OF ME AT ALL. SINCE I WAS DRIVING IN THE HOV PEACH LANE (LEFT LANE), I HAD NO SHOULDER TO PULL OVER. MY CAR WAS STILL PARTIALLY ON THE INTERSTATE CAUSING A TRAFFIC JAM AND PEOPLE HAD TO STOP TO GO AROUND ME. I HAD TO CALL THE HERO UNIT TO HELP ME GET TO THE RIGHT SIDE OF THE INTERSTATE. THE RAIN WAS SO HEAVY, I COULD NOT DRIVE THE VEHICLE. I HAD TO GET TOWED TO MY HOUSE. I NEVER MADE IT TO WORK. I NOW FIND OUT THIS IS AN ONGOING PROBLEM WITH THE WIPER UNIT AND MY SAFETY IS NOW COMPROMISED WHEN THERE ARE HEAVY RAINS. THIS WIPER UNIT SHOULD HAVE BEEN RECALLED YEARS AGO. AT THE VERY LEAST, PLEASE RECALL BEFORE SOMEONE IS KILLED OR HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197234April 18, 2019
ENGINE
STARTED MY CAR IN THE MORNING BEFORE WORK AND IT IMMEDIATELY BEGAN TO SHAKE AND KNOCK. MESSAGE STATING REDUCED ENGINE POWER NOTED ON CONTROL CENTER. VEHICLE WOULD ONLY GO 25 MPH. FELT LIKE OIL WAS LOW SO ATTEMPTED TO DRIVE TO GET OIL CHECKED AND WHILE ON THE WAY THERE THE CAR QUIT WORKING AND I HAD TO COAST INTO A LOCAL BUSINESS PARKING LOT. THE ENGINE WOULD NOT TURN OVER BUT I STILL HAD BATTERY POWER. HAD TO HAVE MY VEHICLE TOWED TO MECHANIC WHO JUST NOTIFIED ME THAT MY ENGINE WAS BURNED UP AND THEY HAD TO PUT 4 QUARTS OF OIL IN FOR IT TO JUST REGISTER ON THE DIPSTICK. MY CAR WAS RUNNING PERFECTLY FINE UP UNTIL THAT MORNING. I GET MY OIL CHANGED AS I SHOULD. INITIALLY THOUGHT IT WAS JUST A BLOWN GASKET BUT IT WAS MUCH WORSE. I HAVE LESS THAN 100,000 MILES ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196918April 17, 2019
ENGINE
I LEFT THE HOUSE AND THE ENGINE STARTED MAKING LOUD JACK HAMMER NOISES, THE WARNING LIGHT FLASHED ENGINE POWER REDUCED . THE TEMPERATURE OUTSIDE WAS BELOW ZERO THAT DAY , HOWEVER, I HAD NO OTHER WARNING LIGHTS ON MY DASH BEFORE THE ENGINE POWER REDUCED LIGHT . THE ENGINE SUDDENLY BECAME VERY VERY LOUD AND STOPPED FUNCTIONING. I CALLED A TOW TRUCK AND HAD THE VEHICLE TOWED TO A LOCAL MECHANIC, I WAS TOLD THAT THE REAR MANIFOLD FAILED AND "BLEW" OUT OF THE VEHICLE . UPON REVIEW OF THE WEBSITE CARCOMPLAINTA.COM I DISCOVERED THAT FOR MY YEAR, MAKE AND MODEL THIS IS A COMMON ISSUE THAT I WAS UNAWARE OF . THERE IS A GM SERVICE BULLETIN 14882 THAT COVERS THIS ISSUE AND THAT I NEEDED TO FILE A COMPLAINT WITH YOU . I WAS TOLD THAT THE ENTIRE ENGINE WOULD NEED TO BE REPLACED IMMEDIATELY. I HAVE NO WAY TO AFFORD THIS AND IF GM IS AWARE OF THIS SITUATION THEY NEED TO MAKE THE NEEDED REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197047April 17, 2019
POWER TRAIN
TRANSMISSION FAILS TO DOWN SHIFT AFTER ACCELERATING IN TRAFFIC. RPM LEGAL 2200 RPM AT 40 MPH FOR OVER A MILE BEFORE DROPPING TO CORRECT 1200 RPM FOR THAT SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196198April 15, 2019
SERVICE BRAKES
I HAD A TEMPORARY BRAKE FAILURE AT 25MPH WITH A HARD BRAKE. I HAD A CAR PULL OUT IN FRONT OF ME AND I HAD TO HARD BRAKE. THE BRAKE PEDAL WAS SOFT AND WENT ALL THE WAY TO THE FLOOR WITH NO BRAKING UNTIL IT WAS ALL THE WAY TO THE FLOOR AND IT FINALLY WORKED WITH A SUDDEN STOP/JOLT. WHEN THIS HAPPENED IT MADE A LOW SORT OF ALMOST VIBRATION SOUND. I DID NOT FEEL A VIBRATION IN THE BRAKE PEDAL THOUGH. THE BRAKES WORKED WELL BEFORE THAT AND AFTER THAT. IF THE BRAKE WOULD HAVE NOT SUDDENLY GRABBED WHEN THE PEDAL WAS TO THE FLOOR I WOULD HAVE HIT THE CAR. I WAS GOING ABOUT 25MPH. I KNOW WHAT IT SOUNDS AND FEELS LIKE TO HAVE WORN BRAKES AND ROTORS. THIS WAS NOT IT. AGAIN IT WAS A TEMPORARY FAILURE AND AFTER THAT THE BRAKES ARE THEIR NORMAL FIRMNESS AND RESPONSIVENESS. THIS IS DEFINITELY A SAFETY HAZARD AS IT VERY UNPREDICTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196509April 15, 2019
VISIBILITY/WIPER
MY WIFE CALLED ME DURING A HEAVY RAINSTORM, THE WIPERS JUST STOPPED WORKING WHILE SHE WAS DRIVING HOME. SHE PULLED OVER INTO SOMEBODY'S DRIVEWAY. THE FUSE WAS FINE AND YOU COULD HEAR THE WIPER MOTOR RUNNING. I (CAREFULLY) DROVE HER CAR HOME, WITH HER IN FRONT OF ME DRIVING MY TRUCK, STOPPING OCCASIONALLY TO LET CARS PASS AND TO MANUALLY WIPE THE WINDSHIELD. TURNS OUT THE PLASTIC BUSHING HOLDING THE WIPER LINKAGE TOGETHER WAS WORN AND POPPED OUT OF PLACE. I BOUGHT A NEW WIPER TRANSMISSION ASSEMBLY AND INSTALLED IT THAT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195970April 13, 2019
VISIBILITY/WIPER
THIS MORNING ON MY WAY TO WORK ON 95 NORTH BOUND AND MY WIPER BLADES STOPPED WORKING. I WAS DOING ABOUT 65-70 MPH AND IT WAS POURING RAIN OUT AND I COULD BARELY SEE IN FRONT OF ME. IT WAS DEFINITELY DANGEROUS FOR ME TO KEEP DRIVING BUT I HAD TO GET TO WORK SO I CONTINUED TO DRIVE FOR ANOTHER 25 MILES WITH LIMITED VISIBILITY. I HAVE DONE LITTLE RESEARCH SO FAR BUT I DO BELIEVE THERE IS A PROBLEM WITH THE LINKAGE IN THE WIPER BLADE ASSEMBLY. ANYWAYS THIS WAS VERY UNSAFE AND SHOULD BE RECTIFIED AND MADE KNOWN TO OTHER GMC TERRAIN OWNER BEFORE SOMEONE IS INJURED OR EVEN KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195867April 12, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
WHILE THE VEHICLE IS IN DRIVE IT LOSES PROPULSION WITHOUT NOTICE. THE VEHICLE STAYS IN DRIVE. THE VEHICLES RPM INCREASE AS YOUR FOOT IS ON THE ACCELERATOR BUT THE VEHICLE DOESN'T CONTINUE TO MOVE. THE ONLY WAY TO REGAIN PROPULSION IS TO COMPLETELY SHUT THE VEHICLE OFF AND THEN START UP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195316April 10, 2019
ENGINE
MY CAR IS BURNING OIL RAPIDLY. IT IS CAUSING ISSUES TO OUR CARS ENGINE. JUST HAD MY OIL CHANGED 1500 MILES AGO AND HAD TO DO IT AGAIN. ENGINE IS VERY LOUD AND MECHANIC SAYS MOTOR NEEDS WORK DONE TO IT AT A PRICE OF $1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195436April 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE OIL CONSUMPTION WAS VERY HIGH ON THE VEHICLE EVER SINCE IT WAS PURCHASED. THE VEHICLE WAS TAKEN TO GATEWAY BUICK GMC (11438 LYNDON B JOHNSON FWY, DALLAS, TX 75238), BUT THEY DECLINED TO REPAIR THE VEHICLE PER TSB NUMBER: PIP51630 (OIL CONSUMPTION), NHTSA ID NUMBER: 10144451 BECAUSE THE VEHICLE WAS ABOVE THE STIPULATED MILEAGE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 122,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194842April 9, 2019
ELECTRICAL SYSTEM, ENGINE, SEATS
TAKATA RECALL I WAS JUST DRIVING DOWN THE ROAD NOT IN MOTION AND SEVERAL THINGS HAPPEN TO MY GMC TERRAIN WITHIN LESS THEN A WEEK FIRST MY WINDOW ON DRIVERS SIDE STOPPED ROLLING ALL THE WAY UP. THEN THE BACK SEAT LOWER AIR POCKET IN SEAT BURST WHILE DOING NOTHING BUT DRIVING. THEN MY HEATER IN CAR WENT OUT. AFTER THIS MY HEATED SEAT ON CAR WENT OUT. THEN CAME A CLICKING NOISE BEHIND MY STEREO. NOT TO MENTION MY CAR STARTED VIBRATING. THEN DEFOGGONG SYSTEM, THERMOSTAT AND RADIATOR WENT OUT. LASTLY MY REMOTE STOPPED WORKING. AND MY LIGHT SENORS FOR THE CHECK ENGINE LIGHT WON'T GO OFF. IT'S ALSO GOT WEIRD CODES IT'S READING. CITY STREET. WHILE IN MOTION OR STATIONARY
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11194849April 9, 2019
AIR BAGS, ELECTRICAL SYSTEM, SEATS
FAULTY DRIVER WINDOW MOTOR, HEATED SEAT DRIVERS SIDE, BLINKING CD ON DASH, NOISES COMING FROM CD PLAYER, HEATER CORE AND THERMOSTAT,AIRBAGS,RELAYS AND FUSES. ALL WENT OUT INCLUDING LUMBAR BACK PAD ON DRIVERS SIDE. WHILE IN MOTION
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11195042April 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. WHILE DRIVING THE VEHICLE, A LOUD ABNORMAL NOISE WAS HEARD. THE CONTACT TOOK THE VEHICLE TO DICK NORRIS BUICK GMC (30777 US HWY 19, NORTH PALM HARBOR, FL, 34684 (727) 787-8663) WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS CONSUMED PREMATURELY AND THE ENGINE PISTON RING FAILED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-516-964-0426. THE MANUFACTURER STATED THAT THE ENGINE REPLACEMENT WARRANTY EXPIRED ON JANUARY 20, 2019. THE MANUFACTURER ALSO STATED THAT THE WARRANTY DID NOT COVER VEHICLES WITH OVER 120,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194557April 8, 2019
SEAT BELTS
SEAT RE-TRACTORS DON'T RETRACT AND SEAT BELT GETS CAUGHT IN DOOR WHEN CLOSED. DOOR CRACKS PLASTIC COVER ON SEAT BELT COVER WHICH LEAVES A SHARP EDGE THAT CUTS YOUR FINGERS WHEN YOU TRY TO BUCKLE YOUR SEAT BELT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11194570April 8, 2019
UNKNOWN OR OTHER
TRANSMISSION LOCKS UP AND WILL NOT SHIFT INTO HIGHER GEAR. THIS HAS HAPPENED SEVERAL TIMES WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194574April 8, 2019
ELECTRICAL SYSTEM
REAR DOOR ELECTRIC LOCKING SYSTEM DOES NOT WORK. ALSO COULD NOT ENTRR CAR AFTER CAR WASH AS ALL OTHER DOORS WERE INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194565April 8, 2019
ELECTRICAL SYSTEM
WIRING HARNESS NOT WEATHER SEALED N SHORTED OUT AFTER DEALER WASHED CAR ON DELIVERY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194087April 5, 2019
ENGINE
I OWN A 2010 GMC TERRAIN, I HAD TO REPLACE THE TIMING BELT MID 2016 WHICH COST AROUND $2000 , NOW LESS THAN 3 YEARS LATER I'M TOLD IT NEEDS REPLACED AGAIN, ANOTHER $2400 THIS TIME. MY VEHICLE IS BARLEY OVER 100,000 MILES. THIS IS ABSOLUTELY RIDICULOUS. OF COURSE THE FIRST TIME MY WARRANTY HAD JUST EXPIRED AND THE REPLACEMENTS WARRANTY IS 12 MONTHS/12,000 MILES. SO OF COURSE NOT COVERED AGAIN. I WOULD THINK THAT GMC WOULD WANT TO ADDRESS THIS AS AN ISSUE. ALMOST 4000 IN REPAIRS AND VEHICLE LESS THAN 10 YEARS OLD AND APPARENTLY 108,000 MILES. I'VE SEEN SEVERAL OTHER COMPLAINTS ONLINE AND FEEL GMC SHOULD HELP COVER THE REPAIRS OR DO A RECALL AND COVER IT. I WON'T BY ANOTHER GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194197April 5, 2019
ENGINE
EXCESSIVE OIL CONSUMPTION- 2014 GMC TERRAIN WITH 78,000 MILES IS 'CONSUMING' APPROXIMATELY 1.5-2 QUARTS OF OIL WITH 1500 MILES REMAINING BEFORE NEXT OIL CHANGE IS DUE. THIS HAS OCCURRED OVER THE PAST 3 OIL CHANGES AND SEEMS TO BE TIED INTO A 'TECHNICAL SERVICE BULLETIN' ISSUED TO THE GM DEALERSHIPS BY GENERAL MOTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193840April 4, 2019
ENGINE
EXCESSIVE OIL CONSUMPTION, ECOTEC 2.4 ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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