GMC Terrain Complaints

3,167 consumer complaints on file.

#11210016May 26, 2019
ENGINE
EXCESSIVE OIL USE. 1 QT OF OIL EVERY 300 TO 500 MILES. I HAVE 104,600 MILES ON CAR. ALSO HAD TIMING CHAIN FAILURE AT 95,212 MILES WHILE DRIVING. I BELIEVE THIS IS A SERIOUS SAFETY HAZARD AND THE CAR NEEDS TO BE RECALLED. MY ENGINE IS A 2.4 ECO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209958May 25, 2019
VISIBILITY/WIPER
WINDSHIELD WIPER LINKAGE WIPER BROKE, I SEE SEVERAL OTHER PEOPLE HAVE THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209736May 24, 2019
ENGINE, UNKNOWN OR OTHER
OUR TERRAIN STARTED KNOCKING RIGHT BEFORE IT'S DUE FOR AN OIL CHANGE. WE CHECKED IT AND IT HAD NO OIL. THE DEALERSHIP HAS BRUSHED IT AWAY AND STATED THAT IT'S NOT LEAKING BUT COULD BE BURNING THE OIL. IT WASN'T UNTIL WE TALKED TO A MECHANIC THAT WE WERE TOLD THAT CERTAIN GMC VEHICLES BURNING OIL AND THAT IT IS RECOMMENDED WE SPEND MORE MONEY ON MORE OIL REPLACING 1 QUART EVERY 1000 MILES. WE ALSO FOUND THAT OUR RADIO STOPPED WORKING BUT BECAUSE THE DEALERSHIP FAILED TO INFORM US THAT THE WARRANTY WE GOT DIDN'T COVER THE RADIO. THEY TOLD US WE COULD GET IT REPAIRED BUT WE WOULD HAVE TO PAY OUT OF POCKET. THIS WILL BE THE LAST TIME WE BUY A GMC OR A CHEVY SUV DUE TO THE ISSUES WITH GETTING THE REPAIRS DONE AND THE FACT THAT WE WANT A RELIABLE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209511May 23, 2019
ENGINE
LARGE CONSUMPTION OF OIL AND THE CHECK ENGINE LIGHT STAYS ON HAVE TO ADD OIL EVERY WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209359May 22, 2019
FUEL/PROPULSION SYSTEM
I HAVE HAD MY TERRAIN FOR A LITTLE OVER TWO YEARS NOW IT ONLY HAS 71,000 MILES BEING A 2015 AND IT HAS STARTED TO STALL OUT ON ME. THE FIRST TIME IT HAPPENED I JUST GOT GAS AND THOUGHT MAYBE I DIDNT HAVE MY CAR IN PARK. NOT EVEN TWO WEEKS LATER IT HAPPENED AS I WAS PARKED AT THE GROCERY STORE AND WENT TO TAKE OFF, IT JUST STALLED ON ME! IT'S HAPPENING MORE FREQUENTLY AND EVEN JUST TURNED OFF ON ME AS I WAS DRIVING DOWN THE ROAD. MY CHECK ENGINE LIGHT IS NOT ON, WE HAVE EVEN PLACED LUCAS IN IT TO SEE IF THAT WOULD WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209043May 21, 2019
ENGINE
AROUND 90,000 MILES THE ENGINE BEGAN BURNING OIL. I HAD TO ADD OIL EVERY 2,000 MILES. AT 101,000 MILES RADIATOR FAILED. AT 123,000 MILES THE ENGINE COMPLETELY FAILED. THE MECHANICS AT GM DEALERSHIP COULD NOT EXPLAIN IT. THEY SAID IT APPEARED THAT THE ENGINE WAS BURNING OIL. I HAD TO SPEND $7,000 TO REPLACE ENGINE AND ADDITIONAL PARTS THAT WERE DAMAGED DUE TO THE ENGINE FAILURE. I HAVE SEEN MANY REPORTS ABOUT THE ENGINES FOR THIS MODEL AND YEAR BURNING OIL WITH NO ACTION OR RECALL FROM GM. ONCE MORE OWNERS HIT 100,000 MILES, I BELIEVE THAT THERE WILL BE MORE REPORTS OF THIS ENGINE ISSUE. HOPEFULLY GM WILL THEN RESPOND AND ISSUE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209117May 21, 2019
STEERING, SUSPENSION
THE VEHICLE WAS IN MOTION MAKING A RIGHT HAND TURN AND IN THE TURN THE OPERATOR LOST CONTROL OF THE VEHICLE CAUSING HER TO STRIKE A CURB THEN HEAD FOR ONCOMING TRAFFIC. WHEN IT WAS ALL SAID AND DONE IT LOOKED LIKE THE BALL JOINT HAD FAILED CAUSING THE LOSS OF CONTROL. A BYSTANDER SAID HE HEARD A LOUD POP AND LOOKED UP AND WITNESSED THE VEHICLE SLIDE INTO THE CURB AND THEN SEE THE FRONT LEFT TIRE LOCK UP AND THE VEHICLE COME TO A STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11209123May 21, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I HAVE BEEN DRIVING MY VEHICLE WHEN ON THREE SEPERATE OCCASIONS THE SERVICE STABILITRAK MESSAGE FLASHED ON THE DIC AND I LOST ENGINE POWER. ONE OF THE TIMES THIS HAPPENED I WAS ON A ROAD WHERE THE SPEED LIMIT WAS 55 AND THE ISSUE ALMOST CAUSED A VEHICLE TO CRASH INTO ME. THE MESSAGE GOES AWAY AFTER ABOUT 5 MINUTES. I TRIED TAKING IT TO THE DEALERSHIP TWICE AND WAS TOLD THEY CANT REPLICATE THE PROBLEM SO NOW I DONT EVEN BOTHER TRYING TO HAVE THEM FIX IT. HOW CAN A MAJOR SAFETY ISSUE LIKE THIS NOT BE FIXED BY GM!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208632May 20, 2019
ENGINE, POWER TRAIN
MY 2014 GMC TERRAIN HAS STALLED ON ME 11 TIMES. I CANNOT MAKE ANY RHYME OR REASON OUT OF IT. IT WILL STALL AFTER A 10 MILE DRIVE, IT WILL STALL AFTER A 2 MILES DRIVE. THE STALLS SEEM TO HAPPEN WHEN I AM COMING FROM A STOP, LIKE WHEN I STOP TO PUT MY CAR IN REVERSE TO BACK INTO MY GARAGE. OR WHEN I STOP AT A LIGHT OR STOP SIGN. EACH TIME THE CAR STARTS AGAIN, BUT RIDES REALLY ROUGHLY. AT STOP SIGNS AND STOP LIGHTS I FEEL THE CAR START TO TREMOR, SO I PUT THE CAR IN NEUTRAL AND CROSS MY FINGERS. I NEED TO KEEP MY FOOT ON THE GAS TO KEEP IT RUNNING. THIS IS JUST UNSAFE TO DRIVE A CAR LIKE THIS. THIS STARTED ABOUT 6 WEEKS AGO, AND NOW IT HAPPENED 3 TIMES THIS PAST WEEKEND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208838May 20, 2019
VISIBILITY/WIPER
DRIVING HOME AND WIPERS COMPLETELEY WENT OUT IN THE RAIN AND PULLED OVER TO AVOID ACCIDENT UNTIL IT STOPPED RAINING, WAS TERRIFIED THAT THIS CAN HAPPEN. THEY NEVER FIXED THIS PROBLEM IN EARLIER YEARS AND RECALLED THE TERRAIN IN CANADA BUT NOT USA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208456May 18, 2019
ENGINE
I HAD PRESSED ON THE BRAKE TO YIELD BEFORE ENTERING A ROUND A BOUT AND WITHOUT WARNING MY TERRAIN SHUT OFF. I WAS ABLE TO PUT IT IN PARK AND RESTART IT. HOWEVER NOT EVEN A MILE DOWN THE ROAD TURNING INTO A PARKING LOT IT SHUT OFF AGAIN WITH OUT WARNING. I WAS ABLE TO COAST OUT OF THE WAY THANKFULLY AND PUT THE CAR IN PARK AND THEN RESTART IT. THEN AGAIN THIS AFTERNOON TURNING IN MY DRIVEWAY IT SHUT OFF AGAIN WITH OUT WARNING. OTHER THAN TODAY THE CAR HAS SHUT OFF WITH OUT WARNING 3 OTHER TIMES. I CAN'T MAKE IT 3000 MILES BEFORE I NEED ANOTHER OIL CHANGE AS WELL. I HAVE THE TIMING BELT BREAK ON ME, THE ACTUATORS HAVE BEEN REPLACED MULTIPLE TIMES. I'VE LOST COUNT ON HOW MANY TIMES MY CAR HAS BEEN IN SHOP OVER THE LAST YEAR. I'M VERY AFRAID THAT THE ENGINE IS GOING TO SHUT OFF AGAIN WITHOUT WARNING AND CAUSE AND ACCIDENT WITH MY KIDS IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207861May 15, 2019
ENGINE
CAR IS LOSING OIL, NO DRIP ON GROUND, MUST BE BURNING IN MOTOR, HAVING TO ADD OIL EVERY FEW MONTH. THIS IS BEING GOING OWN FOR ABOUT 3YRS. WHEN WE GET OIL CHANGED, HAVE TO ADD OIL WITHIN 3 OR 4 MONTHS. HAVE STOPPED DRIVING CAR. NEED TO SALE IT NEED TO GET CAR FIXED. LOSING OIL WHEN DRIVING. NOT WHILE PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207465May 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE EXITING THE FREEWAY AT 30 MPH, THE VEHICLE SEIZED WITHOUT WARNING. THE CONTACT ATTEMPTED TO TURN THE VEHICLE ON 3 TO 4 TIMES AND IT RESUMED BACK TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER MASTRIA BUICK GMC (1525 NEW STATE HWY, RAYNHAM, MA 02767 (800)-821-1998) WHERE IT WAS DIAGNOSED WITH EXCESSIVE ENGINE OIL CONSUMPTION AND THE PISTON RING NEEDED TO BE REPLACED. THE OIL WAS REPLACED IN THE VEHICLE BUT NO FURTHER REPAIRS WERE COMPLETED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 158,396.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207570May 14, 2019
AIR BAGS, STRUCTURE:BODY, ENGINE
TL* THE CONTACT OWNED A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, A SECOND VEHICLE CRASHED INTO THE FRONT DRIVERS SIDE OF THE VEHICLE. MOMENTS LATER FLAMES WERE PRESENT COMING FROM UNDER THE HOOD AND THE VEHICLE WAS ENGULFED IN FLAMES. THE DOORS WERE LOCKED AND WOULD NOT UNLOCK. THE REAR DRIVER SIDE DOOR WAS KICK OPEN AND THE FRONT PASSENGER DOOR PULLED OPENED WHICH ALLOWED THE OCCUPANTS TO EXIT. ALSO DURING THE INCIDENT THE SIDE AIR BAGS DID NOT PROPERLY DEFLATE AFTER DEPLOYMENT. THE DRIVER SUSTAINED NECK, BACK AND SHOULDER INJURIES. THE FRONT PASSENGER SUSTAINED INJURIES TO THE LUMBAR SPINE AND HIP AND THE REAR SEAT PASSENGER SUSTAINED A BRUISED STERNUM. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE REPORT WAS TAKEN AT THE SCENE. THE MANUFACTURER AND LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
Yes
Fire:
Yes
Injuries:
3
Deaths:
0
#11207571May 14, 2019
ENGINE, POWER TRAIN
I HAVE TO CHECK AND ADD OIL TO MY 2013 GMC TERRAIN EVERY SINGLE TIME I GET GAS. THIS IS A HUGE HAZARD, BECAUSE WHEN IT IS LOW, THE OIL LIGHT DOES NOT ILLUMINATE. I AM WORRIED FOR MINE AND MY DAUGHTERS SAFETY THAT I WILL GET STRANDED ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207581May 14, 2019
VISIBILITY/WIPER
ON SATURDAY, 5/11/19, AT ABOUT 10 PM, WHILE DRIVING ON I-264, AT ABOUT 60 MPH, IN A BAD THUNDERSTORM, THE WIPERS STOPPED WORKING, STOPPING ALL THE WAY UP. THE RAIN WAS SO HEAVY I COULD NOT SEE OUT THE FRONT WINDOW AND SLOWED DOWN AND GRADUALLY PULLED OFF TO THE SIDE WITH MY PASSENGER LOOKING OUT FOR THE GUARDRAIL. WHEN THE RAIN LET UP A LITTLE, I REALIZED I WAS PARTIALLY BLOCKING AN ON RAMP AND PULLED FARTHER FORWARD. THIS WAS A VERY DANGEROUS SITUATION AS A CAR IN THE TRAVEL LANE COULD HAVE HIT ME (WHEN SLOWING DOWN) OR I COULD HAVE BEEN HIT WHILE BLOCKING THE ON RAMP DURING THIS PERIOD OF HEAVY RAIN. WHEN THE RAIN SLOWED MORE, WE DROVE 2 MILES TO THE NEXT EXIT AND PULLED OFF IN A STORE PARKING LOT. I REPLACED THE WIPER FUSE, BUT LATER DISCOVERED WE COULD HEAR THE MOTOR CLICKING BUT THE WIPERS WOULDN'T MOVE. WE HAD TO DANGEROUSLY DRIVE 40+ MILES HOME HOPING THE RAIN WOULD STAY AT A DRIZZLE AND PULLING TO THE SIDE ANY TIME THE RAIN CAME DOWN HARD ENOUGH TO CAUSE VERY LIMITED VISIBILITY. IT TOOK US WELL OVER TWO HOURS TO MAKE THE 40 MILE TRIP HOME. IT WAS VERY DANGEROUS DRIVING IN THE RAIN WITH NO WIPERS, BUT WE HAD LITTLE CHOICE SINCE WE SINCE THERE ARE NO REPAIR SHOPS OPEN AT THAT HOUR. UPON GETTING HOME, WE TOOK THE TERRAIN TO OUR LOCAL AUTO REPAIR SHOP TO GET IT FIXED. I WAS TOLD THIS IS VERY COMMON IN TERRAINS AS THERE IS A PLASTIC GEAR IN THE WIPER MOTOR THAT ROUTINELY BREAKS WHEN THE MOTOR IS ON HIGH. THE MECHANIC SAID THE PROBLEM IS SO COMMON THAT THE DEALERS' KEEP THE WIPER MOTOR IN STOCK AND HE COULD GET THE MOTOR (PART) IMMEDIATELY WITHOUT HAVING TO ORDER IT. IF THIS IS TRUE, I'D RECOMMEND A RECALL OF THE WIPER MOTOR AND THAT REPLACEMENT MOTOR CONTAIN A METAL (OR STRONGER) GEAR THAT IS LESS LIKELY TO BREAK WHEN THE MOTOR IS ON HIGH SPEED. BECAUSE YOU CANNOT JUST BUY/REPLACE THE GEAR, THE WHOLE MOTOR HAD TO BE REPLACED WHICH COST US $278.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207228May 13, 2019
VISIBILITY/WIPER
WHILE DRIVING DOWN THE HIGHWAY AT ABOUT 65 MPH IN A BAD THUNDERSTORM, THE WIPERS STOPPED WORKING, STOPPING ABOUT HALFWAY UP. AFTER PULLING OVER TO THE SIDE OF THE ROAD, WE DISCOVERED WE COULD HEAR THE MOTOR CLICKING BUT THE WIPERS WOULDN'T MOVE. WE HAD TO DANGEROUSLY DRIVE SEVERAL MILES WITH VERY LITTLE VISIBILITY UNTIL WE COULD FIND A SAFE PLACE TO PULL OVER TO TRY TO ACCESS THE SITUATION FURTHER. WE WERE 4 HOURS FROM HOME GOING ON A WEEKEND TRIP, ABOUT AN HOUR FROM OUR DESTINATION. WE HAD TO GET RAIN-X (SUGGESTED FROM THE AUTO ZONE WE WERE ABLE TO FIND) AND APPLY IT TO MAKE IT TO OUR DESTINATION. WE COULDN'T FIND ANY DEALERSHIPS WHO COULD HELP US ON THE WEEKEND, SO WE HAD TO HOPE FOR THE BEST DRIVING BACK HOME. IT WAS VERY DANGEROUS DRIVING IN THE RAIN WITH NO WIPERS, BUT WE HAD NO CHOICE SINCE WE WERE HOURS AWAY FROM HOME AND COULD NOT FIND ANY PLACE TO HELP US. UPON GETTING HOME, I TOOK THE TERRAIN TO OUR DEALERSHIP AND HAD TO GET IT FIXED. I WAS TOLD THIS IS VERY COMMON IN TERRAIN'S AND MY HUSBAND'S 2013 WAS RECALLED FOR THE EXACT SAME PROBLEM. I DO NOT UNDERSTAND HOW ONLY ONE YEAR CAN BE RECALLED WHEN IT IS CLEARLY A PROBLEM WITH ALL YEARS. IT SET US BACK $302.74 FOR THE REPAIR AND THAT WAS AFTER THE DEALERSHIP GAVE US A SMALL DISCOUNT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207012May 11, 2019
STEERING
THERE ARE NUMEROUS DEFECTS RELATED TO THE STEERING, THE LOW SPEED FORWARD AUTOMATIC BRAKING DOESNT WORK AND THE FRONT PEDESTRIAN BRAKING DOESNT WORK. THE LANE KEEP ASSIST WORKS MOST OF THE TIME BUT THE LANE DEPARTURE WARNING NEVER WORKS. I BROUGHT IT TO THE DEALER 3 TIMES AND EACH TIM EIM TOLD THAT SINCE THERE ARE NO COMPUTER ERROR CODES IT HAS TO BE WORKING. THEY EVEN GAVE ME PAPERWORK WHERE GM TELLS THE MECHANIC WHAT TO TELL THE CUSTOMERS WHO COMPLAIN THAT THESE FEATURES AREN'T WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205660May 6, 2019
VISIBILITY/WIPER
TURNED ON WIPERS AND STOPPED IN AN UPWARD POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205698May 6, 2019
VISIBILITY/WIPER
I WAS DRIVING IN A RAINSTORM WITH MY FAMILY ON A COUNTY ROAD AND OUR WINDSHIELD WIPERS SUDDENLY STOPPED WORKING AND FROZE. WITH THE DOWNPOUR, THERE WAS NO VISIBILITY TO CONTINUE DRIVING. I MANAGED TO PULL OVER TO THE SIDE OF THE ROAD, ALTHOUGH IT WAS NEARLY IMPOSSIBLE TO SEE THE ROAD. ONCOMING TRAFFIC MADE THE EXPERIENCE VERY STRESSFUL AND AN ACCIDENT COULD HAVE EASILY OCCURRED. WE WAITED UNTIL THE RAIN SUBSIDED AND MADE IT TO A CAR REPAIR PLACE. THEY SAID IT WAS MORE THAN LIKELY THE FAULTY WINDSHIELD WIPER LINKAGE THAT CAUSED IT TO MALFUNCTION. OUR CAR ENGINE WAS RUNNING FINE, BUT ONLY THE WINDSHIELD WIPERS WERE NOT WORKING. THIS INCIDENT AND THE POTENTIAL DANGER IT PLACED US WAS AS STRESSFUL AND CAUSED AS MUCH ANXIETY AS ACTUALLY HAVING AN ACCIDENT. HAD THE RAIN NOT STOPPED, WE WOULDN'T HAVE BEEN ABLE TO EVEN DRIVE BACK HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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