Ford Focus Complaints

22,326 consumer complaints on file.

#11595020June 18, 2024
STEERING
Power steering fault light came on and the vehicle is very hard to now drive because it is difficult to turn the steering wheel, which could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595069June 18, 2024
POWER TRAIN
1.Clutch shudders and hesitates on acceleration 2. safe driving requires non hesitation when accelerating 3. yes the dealer confirmed 4. Dealership has inspected, recommends replacement of clutch on automatic transmission at 27,000 miles 5. no warnings indicated, car has been regularly serviced by the dealership From what I am reading, this is a common problem and a design flaw per the dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594781June 17, 2024
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
I have been trying to get my car fixed but they will not honor the recalled part. I took it to another garage bc Ford is saying it's my clutch but I seem for my own eyes the only code was for the tcm. And then Ford told me they do not honor another mechanics diagnostics.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594690June 16, 2024
FUEL/PROPULSION SYSTEM
Purge value. Code p1450. It tries die on me. Everytime I get gas my car has hard time starting. While driving last few days car tries die or make a surge forward. I'm still having trouble with this transmission ever since I bought it. I been back 3 times for them to adjust something.it has died on me while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594510June 15, 2024
UNKNOWN OR OTHER
[XXX], around 11am, I was driving and the driver door was wide opened. I tried to shut it but no way. I managed to find a parking where I parked. I called AAA but they couldn't do anything. While trying to find out what was going on, we came to cross the recall. I called FORD CS. She advised to tow Focus to the nearest dealership. Also, I asked that FORD assist me with a rental but she said that the dealership has to run their diagnosis and confirm it's a recall first even after I gave her the detail of what happened. I could be in a messy accident. All I asked is a car that can keep me going to my workplaces. I work day and night, week days and weekends. Focus was towed. On Monday, June 10th, we kept contact with the dealership. Michelle was our contact. She confirmed the recall and said the car doors would be fixed by Tuesday. I asked for a rental or loaner, she refused. I went back to chat with FORD CS agent. Nothing was resolved. So mad. On Thursday, [XXX], I left my day job going home. The gas yellow sign was showing on the board and I was on my way to get gas. I could still see 7 miles left before completion. I was driving in the middle lane on the highway [XXX] ). The engine stalled without warning and Focus won't restart. Another panicking situation for me in less than a week. I called AAA & they said Focus needed to be towed to the shop. Wow! At this very moment, Focus is at the repair shop. Yesterday, Friday, June 14th, the agent told me that they replaced the battery and that they found some safety issues like oil change ( this was done recently and due only in Nov. 24), .... At this point, I told them I'll pay for the battery and get Focus on Monday, Now, I was reading about the 3 recalls and came across the fuel system, gasoline: storage. I kind of realized that this might be the case on Thursday. Pls, take care of my Focus without endangering my life. I will be expecting your reply about steps to take. Thanks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594378June 14, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 35 MPH, the vehicle was stalling and jerking. Additionally, the contact stated that the check engine warning light illuminated when the transmission was shifted into gear and attempting to accelerate. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 149,127.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594409June 14, 2024
ENGINE
The contact owns a 2010 Ford Focus. The contact stated that while driving at an undisclosed speed, the RMP increased and revved causing the vehicle to crash into an unoccupied vehicle. No warning lights were illuminated. No injuries were sustained. The contact stated there was a minor scratch on the front of her vehicle. A police report was filed. The vehicle was taken to the dealer where it was diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened, and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 14,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11594453June 14, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2018 Ford Focus. The contact stated while driving 70–75 MPH, the vehicle lost motive power and shut off. The contact pulled over, and the vehicle failed to restart. The oil pressure warning light illuminated and blinked. The contact stated that several unknown warning lights were illuminated after the failure. The vehicle was towed to the local dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact called the manufacturer and requested a buyback. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer agreed to assist with the repairs. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594295June 13, 2024
UNKNOWN OR OTHER, WHEELS:LUGS/NUTS/BOLTS/STUDS
All of the lugs nut have swelled likely due to rust under the chrome caps and we can not get the lug wrench provided with the car onto any of the lugs nuts. A properly sized 19mm 4 way lug wrench would not fit either. This prevents us from being able to change a flat tire which could leave us stranded during my commute or on a vacation and left in an unsafe situation on the side.of the highway. This also prevents routine maintenance such as brake wear inspections and tire rotations from being completed. The car has not been taken to a dealer or service center since the issue was noticed but they would also have the same issue and would need to hammer a socket over the lug nut with excessive force. The car has a bad wheel bearing that needs to be replaced but can't since we can not remove the tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594084June 13, 2024
STEERING
Now making a loud winding noise when I drive and turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594181June 13, 2024
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power and stalled. The vehicle was towed to the local dealer who diagnosed that the purge valve was faulty and needed to be replaced. The purge valve was replaced but the failure persisted. The EVAP message and the check engine warning light were displayed, and the vehicle was taken to the local dealer, but the cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594187June 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594231June 13, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Vehicle won’t start on multiple occasions. Vehicle struggles to turn on and lag to turn off. Vehicle struggles to change gears to speed up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594254June 13, 2024
ENGINE
The engine light came on and the car became hard to drive and steer. This was dangerous on the freeway; slowing and not operating properly in traffic. The car was then repaired and able to be driven for about 5 months and then it repeated with the oil pump belt shredded. The repair was done at a cost of approximately $2000. This didn’t fix the actual problem. The whole episode was repeated and the car became inoperable again. The car was towed to the Ford dealership and they are waiting for the parts from the Ford company to repair it. It has been sitting for almost three months inoperable. The recall came out in early January and it seems there should be parts to fix it by now. It is a huge financial burden.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594270June 13, 2024
POWER TRAIN
The contact called on behalf of her daughter who owns a 2016 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the vehicle jerked, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer; however, the cause of the failure was not determined. The contact was informed of an unknown recall however, the VIN was included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 106,122.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593833June 12, 2024
ENGINE, POWER TRAIN
As I have stated before , this seems to be an issue with all cars like this and the year! I am very disappointed that I heard NOTHING back from the first time I sent this. Spending over $4000 on a $4000 car is ridiculous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593962June 12, 2024
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving at an undisclosed speed and attempting to accelerate, the "Transmission Overheating," message was displayed, after which the vehicle inadvertently lost motive. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the clutch packs. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593993June 12, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that there was hesitation or lagging while attempting to accelerate at various speeds. The vehicle was taken to the dealer where it was diagnosed that the clutch had failed. The clutch was replaced; however, the failure persisted. The vehicle was returned to the dealer but was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594053June 12, 2024
ENGINE
I began having issues with my car engine in March of 2021. I talked to a mechanic friend of mine who did and check online and found out that there was a recall for 2018 Ford Focus vehicles. I contacted Darcars Ford of Lanham in Lanham, MD and told the Service Director (NAME UNKNOWN) this information and he stated that there was no recall for my particular VIN. My car engine seized up and was undrivable. I had to pay to get my vehicle towed to Darcars and also pay approximately $600 for them to check out my car. I had to get a whole new engine which cost close to $5,000. I didn't have the money to fix it and Darcars stated that I didn't have a warranty so I would have to come out of pocket for all of it. I was unable to drive my vehicle for approximate 6 MONTHS due to this issue. Luckily, I drove for LYFT part-time and I was able to rent a car thru them so I could continue going to work and taking my daughter to school. Eventually, I was able to save up enough to purchase a brand new engine and have it installed. I would like to know how I can be reimbursed for my purchase? This recall was a MAJOR inconvenience in my life and set me back substantially. Any assistance would be deeply appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594058June 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM
My 2017 ford focus engine has failed because of the oil system parts in the safety recall 23S64. While I was driving I got the hazard notification and a red oil notification shortly before the engine failed. No accident was caused but the car no longer runs. This happened back in February of this year and it has been 4 months since then. I have lost my job because of no longer being able to drive. I’m living below my means due to having no vehicle. When I have called them they refuse to give me a rental and only tell me that I need to wait. I need a car for work and they have offered no assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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