Ford Focus Complaints

22,326 consumer complaints on file.

#11596235June 24, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at various speeds, the vehicle started shuddering while accelerating. There were no warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 183,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596008June 23, 2024
ENGINE
Transmission went out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595915June 22, 2024
UNKNOWN OR OTHER
2016 Ford Focus Transmission Control Module Recall 14M02. I received a recall notice from Ford on my Transmission Control Module. I called Long-Lewis Ford in Muscle Shoals, Alabama in January 2024 and asked them when I could bring my car in for repair. I was told that I couldn't just bring it in, that I needed an appointment. Long-Lewis Ford called me on [XXX] and told me to bring my car in. I took it to Long-Lewis Ford on [XXX]. Long-Lewis Ford then parked my car outside in their parking lot for 54 days without doing anything to it. Long-Lewis Ford finally called me on [XXX] and told me to come and get my car. When I arrived at Long-Lewis Ford, the Long-Lewis Ford employee said "Here are your keys, but the car won't run. I tried to start my car, but the battery was dead from sitting in their parking lot for 54 days. I went to a parts store and bought a new battery. I installed the battery and my car started. On the way home I noticed that the transmission shift points were between 4,000 and 5,000 RPM's. The transmission would only go into Drive, Neutral and Park. It would not go into Reverse. It appears that Long-Lewis Ford did not follow the Recall Letter that requires the battery to be fully charged with a battery charger connected to the battery when programming the Transmission Control Module. Also, since Long-Lewis Ford stated the "car won't run" they never did a road test to see if my car was roadworthy. Long-Lewis Ford also told me that if I had transmission problems they would not fix it and I would have to pay for it, even though, Transmission Control Module failure can damage the Titanium disks in the transmission. ford has bought back or repaired thousands of these vehicles, but they have refused to repair mine. it is currently sitting in my yard and will not start. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595684June 21, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the check engine warning was light illuminated. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595700June 21, 2024
ENGINE, UNKNOWN OR OTHER
Car lost power in the middle of the road, pulled over and it seemed fine when I checked it but as I drove off again the engine fault light came on and it started overheating and said to pull over immediately to not damage the engine. Afterwards, it’s not able to start at all. It’s been at the ford dealership ever since awaiting ford to fix the problem, meanwhile I’m stuck making payments on a car that is undriveable with no idea of when I will be able to drive it again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595710June 21, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving 55 MPH, there was air coming from under the hood of the vehicle and the RPM was fluctuating. In addition, the vehicle failed to respond, while the accelerator pedal was depressed. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that the oil pump drive belt, drive belt tensioner, and an unknown sensor had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595730June 21, 2024
POWER TRAIN, FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2013 Ford Focus. The contact stated while driving from a complete stop, the vehicle stalled. The contact stated that on several occasions, the vehicle shuddered and then stalled. The contact stated that the failure also recurred while reversing. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure could be related to the TCM. The vehicle was not repaired. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595733June 21, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595737June 21, 2024
POWER TRAIN, ENGINE
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The service engine soon warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the TCM needed to be replaced. The dealer informed the contact that the repair was not covered under the warranty. The vehicle was not repaired. The contact stated that the failure was related to Customer Satisfaction Program 14M02, and Technical Service Bulletin: 16-0129 (Power Train). The manufacturer was contacted and opened a case. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595768June 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle lost motive power and decelerated. On several occasions, the failure occurred, and the vehicle stalled. Additionally, the check engine warning light was illuminated. The vehicle was taken to the local service center who diagnosed that the purge valve was faulty and needed to be replaced. The purge valve was replaced, and the vehicle was repaired; however, the failure reoccurred. The manufacturer and local dealer were notified of the failure and the contact was informed that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595804June 21, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle had the message "Starting Fault System" displayed on the instrument panel. The contact stated that the instrument panel had completely failed. The contact stated that while at a stop sign, the vehicle stalled in the middle of the intersection, and had to be manually pushed into a parking lot. After several attempts, the vehicle was able to be restarted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 156,970.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595430June 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595431June 20, 2024
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was an abnormal clicking noise coming from the engine. The engine lost oil pressure. The contact stated that the brake pedal was depressed but the vehicle was slow to respond, and the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was determined that the tensioner arm was fractured, and the fuel pump was not providing power to the engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was towed to another local dealer, Schicker Ford of St. Louis (3300 S. Kingshighway Blvd, Saint Louis, MO 63139), who informed the contact that all the parts were not in the vehicle. The contact called the original local dealer, who informed the contact to pick up the parts. The manufacturer was contacted and referred the contact to the local dealer. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595445June 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 10 MPH, the vehicle stalled, and the contact heard a loud ticking sound coming from the engine. The check engine warning light was illuminated. The vehicle was towed to the dealer and made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 37,084. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595517June 20, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving on four occasions at various speeds, the vehicle shifted into neutral(N) inadvertently and would not shift into any other gear. The contact stated that the accelerator pedal was depressed again, and the transmission eventually shifted into the desired gear. Additionally, the contact stated that while driving on several occasions at various speeds, the vehicle was shuddering with an abnormal sound coming from the engine compartment while changing gear. The vehicle was towed to a dealer where it was diagnosed that the clutch assembly and shift motor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595540June 20, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that upon accelerating from a stop, the transmission was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a clutch replacement was needed. Additionally, the forks were bent and replaced. The vehicle was repaired four times, but the failure recurred. The manufacturer was contacted and informed the contact that there was no repair coverage on the vehicle and referred the contact to the NHTSA Hotline. The approximate failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595541June 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed. The vehicle was diagnosed by an independent mechanic with engine oil pump failure. The vehicle was not repaired. The contact then received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure and confirmed that parts were not yet available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was 55,428. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595555June 20, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2013 Ford Focus. The contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated while responding and started jerking and shuddering. There were no warning lights illuminated. The vehicle was taken to several dealers where the clutch assembly was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595601June 20, 2024
POWER TRAIN
Upon purchase of the vehicle in 2018 it has been taken into Ford dealer for multiple issues over the years up until current related to transmission (cvt) and TCM. It has excessive shudder upon acceleration, feels as it will stall suddenly, hesitant upon acceleration, shifting roughly and not shifting at all at times, with and also without a check engine light on. Multiple codes have been read but the TCM has needed a reset every time it’s been taken in. There has been a recall/extended warranty on other Focus and Fiesta years due to same issue with TCM, which often times is misdiagnosed due to faulty codes. This has been an ongoing and consistent problem since I’ve owned the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594997June 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the engine was replaced. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, the contact stated that there was a significant amount of smoke coming out of the exhaust pipe. The vehicle was taken to an independent mechanic, where it was diagnosed that the turbo charger had failed and needed to be replaced. The vehicle was then taken to the dealer, where the same assessment was made. Additionally, the dealer determined that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus