Ford Explorer Service Bulletins

500 manufacturer communications on file.

• August 1, 2023•Document ID: 10240575

  Service Bulletin/Repair Instructions
  SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY; POWER TRAIN; POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)

  Mfr Comm. #:

  SSM 51821

  Date Added:

  August 10, 2023

  Manufacturer:

  LINCOLN

  Summary

  Some 2020-2021 Explorer/Aviator/Police Interceptor Utility vehicles equipped with AWD may exhibit a binding or shudder sensation while turning and/or while accelerating from low speeds. The concern may also be described as a grinding and/or chatter noise. If the Workshop Manual (WSM) leads to replacement of the rear axle, inspect the differential for damage and differential fluid for metallic chunks in the fluid. Note that some metallic flake in the fluid and/or discoloration is normal and the rear axle should not be replaced for it. If no damage is found to the rear differential, it is not recommended to replace the rear axle assembly. Instead, refer to the Symptom Charts in WSM, Section 307-07A for further diagnosis of the transfer case.

  Associated Products (2)

  2021 Ford Explorer2021 Lincoln Aviator
  Associated Documents

  • DownloadMC-10240575-0001.pdf↗
• July 26, 2023•Document ID: 10240240

  Service Bulletin/Repair Instructions
  POWER TRAIN; ELECTRICAL SYSTEM

  Mfr Comm. #:

  TSB 23-2174

  Date Added:

  August 2, 2023

  Manufacturer:

  LINCOLN

  Summary

  Some 2020-2021 Explorer/Aviator vehicles equipped with all-wheel drive (AWD) built on or before 30-Aug-2021 may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) C00A6 and/or C0631. This may be due to the front axle disconnect actuator/intermediate shaft. To correct the condition, follow the Service Procedure to replace the front axle disconnect actuator/intermediate shaft with a revised intermediate shaft.

  Associated Products (2)

  2021 Ford Explorer2021 Lincoln Aviator
  Associated Documents

  • DownloadMC-10240240-0001.pdf↗
• July 18, 2023•Document ID: 10239631

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; HYBRID PROPULSION SYSTEM

  Mfr Comm. #:

  TSB 23-2187

  Date Added:

  July 25, 2023

  Manufacturer:

  FORD

  Summary

  Some 2022 Explorer vehicles equipped with a 3.3L full hybrid electric vehicle (FHEV) engine and built on 12-Jul-2022 and through 31-Oct-2022 may exhibit a coolant leak at the high voltage (HV) battery coolant cooler outlet hose. This may be due to the HV battery coolant cooler outlet hose contacting the bottom pulley of the accessory drive belt tensioner. To correct the condition, follow the Service Procedure to replace the damaged hose and install a cable tie.

  Associated Products (1)

  2022 Ford Explorer
  Associated Documents

  • DownloadMC-10239631-0001.pdf↗
• July 14, 2023•Document ID: 10239483

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 51792

  Date Added:

  July 18, 2023

  Manufacturer:

  LINCOLN

  Summary

  Some 2020-2023 Explorer/Aviator vehicles may exhibit poor speaker sound quality and/or tick-tock noise while activating turn signals and streaming audio over Bluetooth. Customers may describe static heard during a Bluetooth phone call, or a door speaker buzz or tick noise with the pulse of the turn signal. This may be due to concerns with the 14401/14A005 wiring harnesses or connector damage. Prior to the replacement of the affected speaker, inspect for incorrect pin fit/crimp, bent pins, broken wire strands, or other damage at inline connectors C202, C2383A, and/or C4240B. These circuits join the SYNC module (APIM) and audio front control module (ACM) components. If wiring/connector concerns are found, repair per Wiring Diagram Cell 5.

  Associated Products (6)

  2023 Ford Explorer2023 Lincoln Aviator2022 Ford Explorer2022 Lincoln Aviator2021 Ford Explorer2021 Lincoln Aviator
  Associated Documents

  • DownloadMC-10239483-0001.pdf↗
• July 13, 2023•Document ID: 10239474

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  TSB 23-2208

  Date Added:

  July 18, 2023

  Manufacturer:

  FORD

  Summary

  Some 2020-2023 Explorer/Aviator non-hybrid vehicles may exhibit radio static and/or poor radio sound quality when moving. This may be more noticeable on AM radio stations. This may be caused by an electromagnetic interference concern. To correct the condition, follow the Service Procedure to install new grounds on the rear knuckle.

  Associated Products (6)

  2023 Ford Explorer2023 Lincoln Aviator2022 Ford Explorer2022 Lincoln Aviator2021 Ford Explorer2021 Lincoln Aviator
  Associated Documents

  • DownloadMC-10239474-0001.pdf↗
• July 12, 2023•Document ID: 10240422

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  23B37

  Date Added:

  August 4, 2023

  Manufacturer:

  LINCOLN

  Summary

  Certain 2023 Model Year Aviator and Explorer Vehicles equipped with 3.0L Engines Turbo Hose Routing Inspection and Repair

  Associated Products (2)

  2023 Ford Explorer2023 Lincoln Aviator
  Associated Documents

  • DownloadMC-10240422-0001.pdf↗
• July 7, 2023•Document ID: 10239099

  Service Bulletin/Repair Instructions
  BACK OVER PREVENTION:SOFTWARE; EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS

  Mfr Comm. #:

  SSM 51778

  Date Added:

  July 20, 2023

  Manufacturer:

  FORD

  Summary

  Some 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021 Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.

  Associated Products (7)

  2022 Ford Edge2021 Ford Bronco Sport2021 Ford Edge2021 Ford Escape2021 Ford Expedition2021 Ford Explorer2021 Ford F-150
  Associated Documents

  • DownloadMC-10239099-0001.pdf↗
• July 3, 2023•Document ID: 10238468

  Service Bulletin/Repair Instructions
  POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 51764

  Date Added:

  July 3, 2023

  Manufacturer:

  FORD

  Summary

  Some 2020-2023 Explorer/Aviator vehicles equipped with a 3.0L EcoBoost may exhibit an illuminated malfunction indicator lamp (MIL) and low oil pressure warning in the instrument panel cluster (IPC), with diagnostic trouble codes (DTC) P0521 and/or P0524 in the powertrain control module (PCM). This condition may be caused by an internal oil pressure leak. If pinpoint test E in the Workshop Manual (WSM) Section 303-01B directs you to the replacement of the oil pump, upon reassembly inspect that the main oil gallery tube (6718) is assembled and aligned properly on the back of the engine front cover. The engine oil gallery seal (00815) must be replaced any time the front cover is removed (per WSM Section 303-01B). The WSM front cover removal and installation procedure is in the process of being updated.

  Associated Products (6)

  2023 Ford Explorer2023 Lincoln Navigator2022 Ford Explorer2022 Lincoln Navigator2021 Ford Explorer2021 Lincoln Navigator
  Associated Documents

  • DownloadMC-10238468-0001.pdf↗
• June 30, 2023•Document ID: 10238447

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

  Mfr Comm. #:

  SSM 51756

  Date Added:

  July 3, 2023

  Manufacturer:

  FORD

  Summary

  Some 2022-2023 Explorer vehicles equipped with a 2.3L engine may exhibit an intermittent malfunction indicator light (MIL) with diagnostic trouble code (DTC) P1026 and/or P1299 present in the powertrain control module (PCM) and an engine over-temperature message displayed on the instrument panel cluster (IPC) after a cold engine start. The vehicle will also exhibit reduced performance when it enters fail safe cooling open loop mode. If the engine is not overheating, clear the DTCs to reset the fail safe cooling open loop mode. Start and idle the engine while viewing coolant flow at the top inner (engine side) degas bottle hose port through the semitransparent top. If there is no coolant flow, replace the L1MZ-8A365-AAD engine-to-degas bottle hose. If if there is any coolant flow, return to Workshop Manual (WSM), Section 303-03A diagnostics.

  Associated Products (2)

  2023 Ford Explorer2022 Ford Explorer
  Associated Documents

  • DownloadMC-10238447-0001.pdf↗
• June 29, 2023•Document ID: 10238446

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 51754

  Date Added:

  July 3, 2023

  Manufacturer:

  FORD

  Summary

  Some 2023 Bronco/Ranger/Explorer vehicles equipped with a 2.3L EcoBoost engine and built on 27-Mar-2023 and through 18-May-2023 may experience a loss of coolant with coolant in the oil. This may be caused by a cracked engine block. If this condition is present, replace the engine long block assembly. Refer to Workshop Manual (WSM), Section 303-01. For claiming use causal part number 6010 and applicable labor operations in Section 06 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (3)

  2023 Ford Bronco2023 Ford Explorer2023 Ford Ranger
  Associated Documents

  • DownloadMC-10238446-0001.pdf↗
• June 23, 2023•Document ID: 10238283

  Service Bulletin/Repair Instructions
  LATCHES/LOCKS/LINKAGES; STRUCTURE:BODY:HATCHBACK/LIFTGATE

  Mfr Comm. #:

  TSB 23-2181

  Date Added:

  June 30, 2023

  Manufacturer:

  FORD

  Summary

  Some 2020-2023 Explorer/Aviator vehicles may exhibit a lack of audio and/or a water leak in the rear liftgate area and/or water in the spare tire area. The customer may indicate that this concern is more noticeable after a car wash or rainfall. To correct the condition, follow the Service Procedure to identify the leak path.

  Associated Products (6)

  2023 Ford Explorer2023 Lincoln Navigator2022 Ford Explorer2022 Lincoln Navigator2021 Ford Explorer2021 Lincoln Navigator
  Associated Documents

  • DownloadMC-10238283-0001.pdf↗
• June 16, 2023•Document ID: 10237977

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 51725

  Date Added:

  June 21, 2023

  Manufacturer:

  LINCOLN

  Summary

  Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

  Associated Products (29)

  2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Ranger2023 Ford Transit Connect2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford Maverick2022 Ford Mustang2022 Ford Ranger2022 Ford Transit2022 Ford Transit Connect2022 Lincoln Aviator2022 Lincoln Corsair2021 Ford Bronco Sport2021 Ford Ecosport2021 Ford Escape+ 9 more
  Associated Documents

  • DownloadMC-10237977-0001.pdf↗
• June 16, 2023•Document ID: 10237973

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  SSM 51721

  Date Added:

  June 21, 2023

  Manufacturer:

  FORD

  Summary

  Some 2022 Edge vehicles built on and after 16-Nov-2022 and 2022 Explorer vehicles built on and after 20-Sep-2022 may exhibit a brief illumination of the malfunction indicator lamp (MIL) when the vehicle is shifted into park (P) with diagnostic trouble code (DTC) P0919 and/or P0929 stored in the gear shift module (GSM). This may be due to the GSM software. To correct this condition, update the software in the GSM using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming use the causal part number 7P155 and applicable labor operations in Section 07 of the Service Labor Time Standards (SLTS).

  Associated Products (2)

  2022 Ford Edge2022 Ford Explorer
  Associated Documents

  • DownloadMC-10237973-0001.pdf↗
• June 16, 2023•Document ID: 10237972

  Service Bulletin/Repair Instructions
  EQUIPMENT; SEATS

  Mfr Comm. #:

  SSM 51720

  Date Added:

  June 22, 2023

  Manufacturer:

  FORD

  Summary

  Some 2020-2023 Explorer/Aviator vehicles may have a concern where the second row outboard manual/power seats do not fold, exhibit excess effort to fold, or do not slide forward/backward easily. Power or manual second row seats must be pushed forward manually during easy entry function since the assist spring will reduce but not eliminate manual effort. Refer to the Owner's Manual > Seats > Rear Seats > Adjusting the Second Row Rear Seats for further details. If the seats do not easily push forward manually, it maybe due to tension in the seat track due to uneven assembly torque. To correct these conditions, unbolt the second row seat frame from the floor to relax tension. Start the bolts by hand, then tighten in the correct sequence and torque per Workshop Manual (WSM) Section 501-10B.

  Associated Products (6)

  2023 Ford Explorer2023 Lincoln Aviator2022 Ford Explorer2022 Lincoln Aviator2021 Ford Explorer2021 Lincoln Aviator
  Associated Documents

  • DownloadMC-10237972-0001.pdf↗
• June 12, 2023•Document ID: 10237795

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; POWER TRAIN

  Mfr Comm. #:

  SSM 51701

  Date Added:

  June 13, 2023

  Manufacturer:

  LINCOLN

  Summary

  Some 2020-2023 Aviator/Explorer vehicles equipped with a 3.0L hybrid engine may exhibit illuminated powertrain malfunction (wrench) indicator and stop safely now warning. Diagnostic trouble code (DTC) P0AA6:00 may be stored in the battery energy control module (BECM). Inspect the right side frame rail area near the bank 1 charge air cooler (CAC) intake pipe clamp for chafing the orange high voltage harness. If the harness is damaged, de-energize high voltage system per Workshop Manual (WSM), Section 414-03A. Reposition the clamp and replace the high voltage harness (14290). If the harness is not damaged continue P0AA6 diagnostics in WSM, Section 414-03A, Pinpoint Test T. For a P0AA6 diagnostic aid video, refer to Professional Technician System (PTS) > Home > Technical Assistance > Technical Support Videos > enter P0AA6 in search box and click video returned.

  Associated Products (6)

  2023 Ford Explorer2023 Lincoln Aviator2022 Ford Explorer2022 Lincoln Aviator2021 Ford Explorer2021 Lincoln Aviator
  Associated Documents

  • DownloadMC-10237795-0001.pdf↗
• June 8, 2023•Document ID: 10240743

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  SAN-Vol1 I1

  Date Added:

  August 16, 2023

  Manufacturer:

  FORD

  Summary

  The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.

  Associated Products (54)

  2024 Ford E-4502024 Ford Explorer2024 Ford Mustang2024 Ford Ranger2023 Ford Bronco2023 Ford Bronco Sport2023 Ford E-3502023 Ford E-4502023 Ford Edge2023 Ford Escape2023 Ford Expedition2023 Ford Explorer2023 Ford F-1502023 Ford Maverick2023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Ford Transit Connect2022 Ford Bronco2022 Ford Bronco Sport+ 34 more
  Associated Documents

  • DownloadMC-10240743-0001.pdf↗
• June 7, 2023•Document ID: 10237786

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; POWER TRAIN; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  SSM 51687

  Date Added:

  June 16, 2023

  Manufacturer:

  FORD

  Summary

  TSB 22-2428 is missing some labor operations. For any missing labor operations, claim available new model labor operations or m-time. Refer to this article on the repair order. When replacing the CDF cylinder, the current TSB does not require a complete transmission overhaul or cooler and converter flushing. Ford is currently reviewing the TSB. Monitor OASIS for updates.

  Associated Products (27)

  2023 Ford Bronco2023 Ford Expedition2023 Ford Explorer2023 Ford F-1502023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2023 Lincoln Navigator2022 Ford Bronco2022 Ford Expedition2022 Ford Explorer2022 Ford F-1502022 Ford Mustang2022 Ford Ranger2022 Ford Transit2022 Lincoln Aviator2022 Lincoln Navigator2021 Ford Bronco2021 Ford Expedition+ 7 more
  Associated Documents

  • DownloadMC-10237786-0001.pdf↗
• June 6, 2023•Document ID: 10237785

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE; POWER TRAIN

  Mfr Comm. #:

  TSB 23-2176

  Date Added:

  June 13, 2023

  Manufacturer:

  FORD

  Summary

  Some 2020-2022 Explorer vehicles equipped with 2.3L engine and 10R60 automatic transmission may exhibit a delayed reverse engagement. This may be due to the software in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the PCM.

  Associated Products (2)

  2022 Ford Explorer2021 Ford Explorer
  Associated Documents

  • DownloadMC-10237785-0001.pdf↗
• June 5, 2023•Document ID: 10237578

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  TSB 23-2144

  Date Added:

  June 7, 2023

  Manufacturer:

  FORD

  Summary

  Some 2023 Bronco/Explorer/Aviator vehicles equipped with a 10R60 automatic transmission built on 8-Dec-2022 and through 22-Dec-2022 may exhibit a whine noise during coast down from 25 mph (40 km/h). Vehicles built on 6-Feb-2023 and through 1-Mar-2023 may exhibit a whine noise during acceleration in 1st gear. These conditions may be caused by the machining of the No. 4 shell and sun gear. To correct the conditions, follow the Service Procedure to replace No. 4 shell and sun gear.

  Associated Products (3)

  2023 Ford Bronco2023 Ford Explorer2023 Lincoln Aviator
  Associated Documents

  • DownloadMC-10237578-0001.pdf↗
• May 29, 2023•Document ID: 10236680

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  TSB 22-2428

  Date Added:

  May 30, 2023

  Manufacturer:

  FORD

  Summary

  Some 2017-2023 F-150, 2018-2023 Expedition/Navigator/Mustang, 2019-2023 Ranger, 2020-2023 Explorer/Aviator/Transit and 2021-2023 Bronco vehicles equipped with a 10R60 transmission and built on or before 23-Dec-2022 or with a 18R80/10R80MHT transmission and built on or before 15-Aug-2022 may exhibit a harsh/delayed engagement and/or harsh/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the PCM or TCM, the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.

  Associated Products (27)

  2023 Ford Bronco2023 Ford Expedition2023 Ford Explorer2023 Ford F-1502023 Ford Mustang2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2023 Lincoln Navigator2022 Ford Bronco2022 Ford Expedition2022 Ford Explorer2022 Ford F-1502022 Ford Mustang2022 Ford Ranger2022 Ford Transit2022 Lincoln Aviator2022 Lincoln Navigator2021 Ford Bronco2021 Ford Expedition+ 7 more
  Associated Documents

  • DownloadMC-10236680-0001.pdf↗