Ford Edge Complaints

295 consumer complaints on file.

#11710205January 11, 2026
POWER TRAIN
As we were driving the vehicle it started to hesitate then would begin slipping as it shifted to the point it had to be babied as you drove it. Less than 10k miles out of warranty and only three years old. All of the previous awd edge models had a recall by Ford to cover what I learned was a failing torque converter, requiring a full transmission rebuild. This model has yet to be covered even though it is having the exact same problems as previous versions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709954January 9, 2026
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact had received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION). The contact stated that the infotainment screen occasionally glitched or displayed a blank screen whenever a call was received or while the radio was activated. The contact stated that on several occasions the screen glitched while driving. No warning lights were illuminated. The vehicle was not taken to the dealer nor an independent mechanic. The vehicle was not repaired. The manufacturer was not made aware of the issue. VIN tool showed no open recalls. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708896January 5, 2026
POWER TRAIN
8F35 transmission problem - shuddering and jerking - harsh shifting(delayed acceleration, slipping between gears) The car goes into drive when it’s in park. It goes into drive when it is also in reverse. Incredibly dangerous software glitch
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708641January 4, 2026
POWER TRAIN
The transmission whines and jerks. The dealership verified. It was rebuilt and now it’s doing the same thing again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708484January 3, 2026
ELECTRICAL SYSTEM, SEATS
-Yes it's available to inspect. -Drivers seat heater overheated and caused 2nd degree burns on 10-20% of my body. No warning lights or alerts. - yes it's been reproduced by mechanic. - no it has not been inspected. - no warning lamps. No error codes. No messages. No other warning.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11707958December 31, 2025
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
To Whom It May Concern, I am writing to formally report an ongoing and concerning issue with my 2022 Ford Edge. My vehicle has begun hesitating when pressing the accelerator and jerking between 20 mph and 40 mph. Some days the issue is worse than others, but it has progressively made the vehicle feel unreliable and unsafe to drive. At times, it feels as though the vehicle may break down while in motion. After researching this issue, I have found that many other Ford Edge owners are experiencing the same symptoms, with the torque converter frequently identified as the cause. This appears to be a widespread and recurring problem rather than an isolated incident. Additionally, the vehicle will coast between approximately 2,000 and 5,000$. This behavior is not normal and raises serious concerns regarding drivability, safety, and long-term damage to the transmission. Given how common this issue appears to be among Ford Edge vehicles, I strongly believe this warrants further investigation and the establishment of a recall. Owners should not be financially responsible for a known and recurring manufacturing defect. I am requesting that Ford address this issue promptly and take responsibility for repairs associated with this problem. I appreciate your time and look forward to a resolution. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707819December 30, 2025
POWER TRAIN
The vehicle hesitates, bucks, and surges when accelerating from low speed 0-25 mph up to around 50mph making it difficult and hazardous merging into traffic and other driving situations. The hesitation, bucking, and surging is getting progressively worse and occurs at higher speeds now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707001December 25, 2025
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, ENGINE
Transmission causing jerking, shuddering and take off issues. It was diagnosed as the torque converter messed up in the transmission. My safety is at risk of being reared in as the car hesitates to go in gear and to shift properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706696December 23, 2025
POWER TRAIN
Transmission and transfer cases. The car sputters when taking off from a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706424December 21, 2025
ENGINE
Stuttering between 10-35mph no warning lights went to dealer to get and fuel injection flushed but was told i couldnt do so bc i needed to have transmission looked at and then was advised that i would have to leave it at the dealership for 2weeks with no loaner before anyone could look at it which meant that i had to pay for a rental while waiting just to see if that was the issue the. To be told it will be about 8000 to replace the transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706169December 19, 2025
POWER TRAIN
Torque converter coming apart inside housing. Metal making its way into the transmission at about 87,000 miles. Dealership inspection was concluded and transmission replacement was recommended. No lights or messages due to problem. This issue results in shuddering and poor shifting along with potential transmission failure while driving, making it extremely unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706025December 19, 2025
UNKNOWN OR OTHER
I was driving and heard a loud popping sound and there was glass everywhere and my part of my sunroof was blown out. I think it was what they can an exploding sunroof.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11705322December 16, 2025
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Subject: Complaint Regarding Ford Safety Recall 25S28 – Unresolved APIM Module Issue Vehicle Information: Year/Model: 2021 Ford Edge Recall: Ford Safety Recall 25S28 Defect: Rear-view camera and APIM module software malfunction. Summary of Issue: June 2025: Attempted recall repair; dealer stated recall was on hold. August 2025: Received another recall notice but delayed repair since no issues were present. November 2025: Navigation system, CarPlay, and infotainment screen began shutting off. Dealer confirmed these functions are controlled by the APIM module covered under Recall 25S28. December 2025: Vehicle at dealer for ~2 weeks. Dealer attempted software update, then said Ford corporate approved replacing the telecommunications chip on Dec 12. On Dec 16, dealer informed me Ford put the recall on hold again and instructed me to pick up the car without the fix. Current Status: Vehicle still has defective APIM module affecting rear-view camera, Bluetooth, GPS, and infotainment system. Ford corporate states there is no timeline for resolution. Safety concern: Rear-view camera may fail, and infotainment system shuts off while driving, impacting visibility and driver awareness. Requested Action: Please investigate Ford’s repeated delays and lack of remedy for Recall 25S28. Ensure timely resolution and enforce compliance with recall obligations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704337December 10, 2025
EXTERIOR LIGHTING
The right rear taillight assembly fell out while driving on an interstate. No apparent reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703877December 9, 2025
BACK OVER PREVENTION
The contact owns a 2022 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention), and while speaking to the dealer the contact was informed that the recall repair was performed via satellite. Despite the remedy being completed, the infotainment center experienced continued blackouts, a frozen screen, and displayed various warning lights, indicating that several functions within the vehicle were unavailable. The failures also occurred with the back over prevention camera while the vehicle was in reverse. The contact spoke with the dealer and was informed that no further repair could be completed because the recall repair was a one-time free repair. The manufacturer was not informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700757November 21, 2025
BACK OVER PREVENTION
The contact owns a 2022 Ford Edge. The contact stated while in reverse(R), the rearview camera displayed a blank image. The contact then received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part for the recall repair was unavailable. The contact recently took the vehicle to the dealer and was informed that the vehicle was no longer under recall despite receiving the recall letter in the mail. The VIN tool confirmed that the vehicle was not under recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699387November 14, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, BACK OVER PREVENTION, LANE DEPARTURE: BLIND SPOT DETECTION
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698401November 9, 2025
UNKNOWN OR OTHER
I am a second time owner of Ford cars, it's really concerning to me that for one, they have the reputation of their transmissions being faulty, lastly that this being my second vehicle that I have purchased from them that's having transmission issues. Transmission issues that are identical to each other. The transmission keeps slipping and I've only owned the car going on two years. There should be no reason that I would have to replace it so soon. Just like it was in my 2005 ford Taurus. This is an issue that needs immediate attention and it's a rip off because coming up with 9 thousand dollars to spend to repair something that you can just get a new car with that as a deposit. I am very frustrated with Ford and it really needs to be looked at. From looking at it, many people have had this issue with this particular car and need you to please act on this. Ford can not continue to make faulty transmission in their cars and expect people to pay these high prices for repair. PLEASE LOOK INTO THIS AND HELP US THE CONSUMER AND SPENDING OUR HARD EARNED MONEY ON FAULTY PRODUCRTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698354November 8, 2025
SUSPENSION
Splash guard under the vehicle, sometimes also referred to as a diaper, fell down. I reported it to the dealer and was told I didn't need it anyhow. Well, if I didn't need it anyhow why did they put it on to begin with ? I also notice a lot of other Ford vehicles driving down the road with these guards (diapers) hanging down, so it isn't just a me problem it's a Ford problem. After inspecting the guard it is made of such cheap material I don't know how any engineering designer could of thought that these would hold up given the environment under a vehicle. I would also think that this could easily become a road hazard if it were of fallen off going down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696606October 30, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
A month ago I rear ended somebody. I take full responsibility for this. However the crash alert did not go off. Yesterday I was driving down the road in the dark at about 6:00 AM, by myself, nobody else around and the crash alert went off for about two minutes saying that I was about ready to get into a wreck. Ford did look at it two weeks ago, they had one of their techs walk around it make sure that the crash alert would go off and apparently it did.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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