Ford Edge Complaints

295 consumer complaints on file.

#11722810March 8, 2026
POWER TRAIN, FUEL/PROPULSION SYSTEM
Vehicle started shuddering. Year is a 2022 so less than 5 years old. My son and I both drive this vehicle and the car starts to slow and jerk making it unsafe to drive. Taken vehicle to many shops who could not find the problem. Finally took it to Ford and they confirmed the torque converter is failing. I bought this vehicle because I thought it would be a safe family vehicle and boy was I wrong. Please make this right. I've done my research and I've seen many complaints about this same exact problem. Noone in this current economy has 11,000 to put into a vehicle I still have 6 years to pay on. This vehicle is new and should not need a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720948February 27, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
Purchase this vehicle at 30,000 miles have problems with it since day one with the ABS rear brake dragging I've done had two ABS control modules replaced the ABS control pump the torque converter because the brakes are tearing the torque converter out of it from all the strain. It does it intermittently. All of the repairs have been done through Ford they had to replace the when the brake rotors the calipers brake pads because of how hot the brake system is getting. The brakes will start dragging which will heat up the brake system and they will start putting herself in a bind. Four don't know what's causing it they said they think it could be an electrical issue that's causing the ABS control module to go hay wire and I wasn't getting any codes at all. Except once and it's in Walt's communication that aBS control module a. This problem is going to get myself or my family or your family killed on the roads
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720862February 27, 2026
ELECTRICAL SYSTEM, STEERING
Travelling on the expressway I received a warning on my dash that my steering had failed along with other warnings. I lost the power steering and it was very hard to maneuver. I took it to a dealer that said it was electrical (software) and they had to reset it. Why???? My concern is it could have caused an accident if my wife was driving because she would not of been able to steer it. Or if I was in the middle of a turn or lane change. This is very concerning as I'm worried about a re occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719472February 20, 2026
ENGINE
My vehicle was recalled by the manufacturer for possibly defective intake valves. The manufacturer did a destructive test on the valves, This test consisted of running the car at 4500 rpm (approximately 120 mph) for a period of approximately 50 minutes. Since this test my car has undergone 3 transmission repairs. Any of these conditions could have resulted in being stranded on the road or possibly losing control of the vehicle, The test only makes the assumption that if the valves did not fail during the test they will continue to provide adequate and safe service. This is not necessarily true. The valves may fail on the highway causing loss of control, I believe that my vehicle was damaged by this test. My vehicle has a little over 30, 000 miles and had no damage before this test. The manufacturer should make this good on the intake valves by replacing them on the 90,000+ vehicles subject to this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718929February 18, 2026
AIR BAGS
Airbag System Failure Warning - Dealer is unable to diagnose The ford pass app alerted me that my airbag system was not functioning and instructed me to not drive the vehicle and to have it towed to a dealership. This too me seemed like a very serious alert. I immediately called the dealer and brought the vehicle in to have it looked at. During the call the dealership technician confirmed for me that the problem had persisted for a couple of days prior and was concerned that I just found out about it. Naturally the day I took it in the light went off. The technician looked at it for over a day and ultimately said they could not determine the cause. They then advised me to continue driving the vehicle and only return when the warning appears again. I called Ford to get their take on this problem and to ask for help, and I got the same response, that there is nothing that the dealer can do unless the light is actively on. This contradicts fords own safety warning and leaves me driving a vehicle that may have a non-functional airbag system. I am reporting this because it appears to be a potential safety defect, and the dealership was unable to repair it. I am not sure if this is a defect of the airbag system itself, or the system that monitors the safety of the vehicle. If there is a couple days of specific warnings that ford and the dealer has access too, I wouldn't think that they would need the light to be actively on for diagnosis. I have attached a screenshot the warning in the ford pass app, however it will no longer let me view details that I had before, just the occurrence and warning name.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717469February 12, 2026
POWER TRAIN
Transmission total failure at 118000 miles vehicle had shutting and jerking problems for about 40000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716980February 10, 2026
UNKNOWN OR OTHER
My backup camera began malfunctioning in November 2025. Initially, the image became distorted, and shortly after, the screen went completely blank with a message instructing me to contact the dealership. I did so and was informed that my vehicle was not included in the recall and that I would be responsible for the repair costs out of pocket. I referenced the 15-year rearview camera extended warranty that applies to non-recalled vehicles. The dealership stated they were unaware of this warranty. As a result, I contacted Ford directly and opened a case with the Automotive Safety Office in November 2025. Today, I followed up with Ford to check on the status of my case and was told there has been no update. I was also informed that because there is no CSP number associated with the 15-year extended warranty for Edge models that are not actively recalled, Ford cannot take any action. I was essentially told that the warranty “does not exist,” despite the fact that it has been widely reported by major news outlets and automotive publications. I was further told that if my vehicle were currently at a dealership, they might be able to help, but since it is not, they cannot do anything. Ford also stated that while the issue could potentially be recalled in the future, there is no action they are willing to take at this time. This is a known Ford defect, and despite extensive documentation and public acknowledgment of the issue, Ford is refusing to repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716880February 9, 2026
POWER TRAIN
Transmission failing less than 5,000 miles after having the transmission serviced at a dealership. Transmission shuddering and refusing to go into gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716288February 6, 2026
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention). The contact had taken the vehicle to a local dealer, who was unable to complete the recall repair because the dealer was waiting on an Override Code from the manufacturer. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the issue but was unable to help. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716282February 6, 2026
AIR BAGS
The contact owns a 2022 Ford Edge. The contact stated that while driving across an intersection, a work vehicle ran across the intersection. As a result, the contact's vehicle T-boned the work vehicle, which came to a stop. The front driver's side air bag and the front passenger side air bag did not deploy. It was unknown if any warning lights were illuminated. The contact stated that the impact crushed the metal on the driver's side, which caused the driver's side door not to open. The contact exited the vehicle from the front passenger-side door. The police were called to the scene. The vehicle was towed to a collision center. The contact sustained injuries to the right shoulder and right hip. The contact was taken to the hospital by a family member later in the day. The doctor diagnosed that the contact had sustained a slap tear on the right shoulder and a slight tear on the right hip. The contact underwent surgery on the right shoulder. The vehicle was towed to a collision center, where it was repaired. The contact stated that on a separate occasion, while driving in the snow, the vehicle slid on black ice and hit a tree, where it came to a stop. The front driver's side air bag and the front passenger side air bag did not deploy. The passenger-side mirror was damaged, and the vehicle had scratches on the passenger side. The contact did not sustain any injuries. The vehicle was towed to the dealer. It was unknown if any warning lights were illuminated. The insurance company was contacted. The insurance company was waiting for the report from the dealer. The manufacturer was notified of the failure, and a claim was filed. The failure mileage was approximately 70,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11716191February 6, 2026
BACK OVER PREVENTION
The contact owns a 2022 Ford Edge. The contact stated that while reversing at an undisclosed speed, the rearview camera intermittently became dark, distorted, or the image was frozen. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that a software update was needed. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part for the repair was not available. The vehicle was not repaired. The contact received a second notification letter stating that the software update was an over-the-air (OTA) update, and no visit to the dealer was required, and that the recall repair had been performed. The vehicle was not repaired. The vehicle was taken to another dealer, West Alabama Ford of Fayette (2024 Temple Ave N, Fayette, AL 35555); where it was determined that the vehicle needed the software update. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715771February 5, 2026
POWER TRAIN
As my wife was driving down the interstate, the car began shuddering. She pulled off, and the shuddering became very bad at about 30 MPH. The car flashed an error code which turned out to be the transmission. 2 Ford dealerships recommended a full transmission replacement for $10,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715675February 4, 2026
UNKNOWN OR OTHER
The rearview camera is not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715212February 3, 2026
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact had received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the local dealer and the manufacturer were contacted, and informed the contact that the VIN was not associated with the recall. The contact explained that a recall letter was removed from the manufacturer and was informed that the VIN was not associated with the recall. The contact stated that the rear-view camera experienced failure for approximately one year. The failure mileage was 29,821.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714662January 31, 2026
POWER TRAIN
I was driving to work, was approx 15 miles into trip when the wrench sign came on the dash, within the next 5 to 10 miles the vehicle starting shifting weird, by the next 5 miles as I pulled to stop light the vehicle had hard shifting down and would be hesitant to move when pushing on gas and within the next few miles continued to get worse and started smelling a burnt smell. Pulled into hospital parking lot and had a pwertrain failure on the ford app. Edge Titium 2022 with approx 91000 miles, mostly highway miles, towed to dealership, extended warranty only will cover certain amount of transmission which now leaves me either getting a used with only a 6 month guarantee or paying for a new one. Prior to this there had been no shifting or other indicators that the transmission had any problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712275January 20, 2026
POWER TRAIN
In Late October 2025 my 21 Edge started having issues at 35-40mph, seemed to be jerking while accelerating. No Dash/Check engine lights. I took the vehicle to the Dealer that I bought it from and I was told that it was the ERG Valve, we replaced that and it is still having the exact same issue. We took the vehicle to another Ford Dealer and they told us it is the Torque Converter and they want $5700.00 to fix it. The vehicle only has 70k miles on it. This is just past factory warranty and FORD is not willing to help with cost. The Part to fix this is only $300 and they are charging all of that in labor for a known and common issue with their vehicles. Now, I had just bought this car from the first Ford Dealership in April 2025 and I am already at this much of a loss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712152January 20, 2026
POWER TRAIN
Ive been having problems with my 21 ford edge. I looked online to see what it could be. I came across a bulletin about reprogramming the pcm. My car was spudderinglosing power and I notice jerking and I was going through gas like crazy. So we called the Ford dealership make an appointment to have them reprogram the pcm. That did not work though. They suspect it to me the torque converter. I see that there are a lot of other ford owners that are having the same problems as I am. And from what I understand ford knew about this and still haven't done anything about it. I rely on this vehicle to get me back and forth to work 60 miles 4 days a wk. My children are in the car with me relying on me to get them places. Its not fair we have to pay for their mistakes. We want what's right and that is them to pay for their mistakes. Please
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711860January 19, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
tRACTION AND STABILITY CONTRAL LIGHTS (YELLOW) AND BRAKE FAILURE LIGHT (RED) CAME ON AND APP ON PHONE ALARMED TO INDICATE A FAILURE DEALER SAID THIS IS NORMAL IN SNOW. THIS ALSO OCCURED IN 2024 AND WAS NOT FIXED THEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710484January 12, 2026
STRUCTURE:BODY
I was in a car accident the doors had locked me & the other passengers in the car we had to kick & yank on the door for the car door to open also had to be cut out the car .
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11710244January 11, 2026
POWER TRAIN
I was driving down the road in Sioux Falls and went to go on a green light and pushed on accelerator and car hesitated. It finally decided to go and started jerking and going thru all of the gears at once. It did this several times on the way home. There was a lot of traffic out also. The next day I was driving from my house in Harrisburg and it started jerking and deacceralting on its own (with traffic behind me). I got to the stop sign and kept smelling smoke. I shut the car off and restarted it and could only drive 10 miles per hour to get to the shop. This has happened 5 different times. I got to the shop and they said it was my transmission. They stated they hooked it up to computer and threw codes out. 8 days later I took to another shop and they stated the same thing (this shop took my car for test drive and understood what I was talking about). I called Ford about it and they stated they could not help me and hung up. It is a safety issue. I could of been crossing railroad tracks when this happened and a train could of been coming down the tracks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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