Dodge Sprinter Complaints

347 consumer complaints on file.

#10820355January 14, 2016
AIR BAGS
PURCHASED CAR AND CANNOT REGISTER CAR BECAUSE OF RECALL. I HAVE CALLED DODGE AND I AM BASICALLY BEING TOLD TOO BAD AND I HAVE TO WAIT. I HAVE WAITED 2 MONTHS, THE RECALL HAS BEEN OUT FOR ALMOST 6 MONTHS NOW. I AM STILL BEING TOLD THAT THERE IS NO PART AVAILABLE OR EVEN MADE TO FIX THIS RECALL. I AM NOT AFFECTED BY THE SYMPTOMS OF THE RECALL, I JUST CAN'T REGISTER MY CAR. RIGHT NOW IT'S THE WORLDS BIGGEST PAPER WEIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806181November 23, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2009 (NA) DODGE SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V312000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789113November 8, 2015
UNKNOWN OR OTHER
MY 2007 DODGE SPRINTER SUFFERS FROM THE SAME WATER LEAK FROM THE ROOF AC SEAL. THE MERCEDES BENZ BUILT DODGE SPRINTER HAS A KNOWN PROBLEM AND MB AND DODGE SHUFFLE ME BACK AND FORTH TO EACH OTHER. MANY OWNERS HAVE PAID FOR MULTIPLE DEALER REPAIRS ONLY TO HAVE THE LEAK RETURN. A CLASS ACTION SUIT HAS BEEN SUCCESSFUL AGAINST MB, BUT THEY WILL NOT EXTEND THE REPAIRS TO DODGED BADGED MODELS. DODGE REFERS ME TO MB. THIS IS DANGEROUS PROBLEM BECAUSE A WATERFALL LEAK POURING INTO YOUR VAN CAN CAUSE A DRIVER TO LOOSE CONCENTRATION AND DRIFT INTO ANOTHER LANE. THE VAN'S ROOF AC TAKES ON WATER WHILE PARKED OR IN MOTION AND CAN DUMP SEVERAL CUPS OF WATER WHILE THE VAN IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788833November 6, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V312000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787591November 2, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE. UPDATE 01/13/16 MA *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787189October 30, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785718October 23, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2007 DODGE SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 2/23/2016*JS UPDATED 05/23/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783444October 19, 2015
ENGINE
I'M REPLACING THE O2 SENSOR FOR THE SECOND TIME IN THREE YEARS. AFTER RESEARCHING IT SEEMS LIKE A COMMON PROBLEM RELATED TO THE RESONATOR. I AM SURPRISED DODGE OR MERCEDES DOES NOT WANT TO OFFER A SOLUTION ESPECIALLY SINCE THE ENGINE IS OTHERWISE RELIABLE. IT'S A CASE OF A CHEAP PART CAUSING A LOT OF GRIEF (AND SOME SAFETY RISK AS YOU NEVER KNOW WHEN IT WILL GO INTO LIMP MODE.) WITH NO RESPONSE FROM THE MANUFACTURER. THIS MOST RECENT SENSOR REPLACEMENT WILL COST ME $762.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781971October 14, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2007 DODGE SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/03/15*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779729October 5, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776571September 25, 2015
AIR BAGS
TLA* THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/23/15*LJ, UPDATED 03/21/18*JB UPDATED 05/16/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748061August 12, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V312000 (AIR BAGS) HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744739July 29, 2015
WHEELS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOBBLED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT DISCOVERED THAT THE FRONT DRIVER SIDE TIRE WAS WORN OUT. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS UNABLE TO BE DIAGNOSED DUE TO THE VEHICLE BEING TOO LARGE TO LIFT. THE CONTACT HAD THE SPARE TIRE INSTALLED AND DROVE APPROXIMATELY 7,000 MILES WHEN IT WAS DISCOVERED THAT THE SPARE TIRE HAD WORN. NONE OF THE OTHER TIRES HAD WORN. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO STOP, THE BRAKE PEDAL WENT TO THE FLOOR BOARD WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED CONTINUOUSLY IN ORDER FOR THE VEHICLE TO COME TO A STOP. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691688March 2, 2015
TIRES, TIRES:SIDEWALL
FOUR P225/75R15XL SCORPION STR TIRES PURCHASED & INSTALLED 8-5-10 AT EVANS TIRE &SERVICE CENTER 1530 GARNET AVE. SAN DIEGO CA 92109 ONTO 2004 DODGE SPRINTER 2500, MILEAGE 28274. ON 2-28-2015 MILEAGE APPROX.43125MI. : PASSERBY REPORTED LEFT REAR TIRE APPEARED VERY LOW ON AIR; DRIVER IMMEDIATELY PRESENTEDVAN TO SAME SHOP WHERE EMPLOYEE REFUSED TO FILL ADJUST AIR PRESSURE DUE TO HIS REPORTING EVIDENT SIDEWALL CRACKS & HIS FEAR OF TIRE EXPLODING. HE OFFERED TO SELL NEW TIRES. CALLING SAME SHOP TODAY FOR TIRE OPTIONS & PRICE QUOTES ANOTHER EMPLOYEE REFERRED/ CONNECTED CALL TO THEIR EVANS TIRE CENTER FOR TIRE OPTIONS & PRICES, WHERE YET ANOTHER EMPLOYEE OFFERED TO SELL NEW CAPITAL ( SP. CAPITOL?)TIRES, QUOTING PRICE DESCRIBED AS"....AT THEIR (EVANS' )COST..." PLEASE RESPOND AND RELAY A COPY OF THIS COMPLAINT TO ALL APPROPRIATE FEDERAL AND CALIFORNIA STATE CONSUMER AND AUTO REPAIR, TIRE SALE REGULATORY &LICENSING AGENCIES . THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649364October 23, 2014
STRUCTURE:BODY
ROOF OF THE SPRINTER VAN IS LEAKING WATER INTO THE INTERIOR. LARGE SECTIONS OF THE SEALING MATERIAL BETWEEN PANELS ON THE EXTERIOR ROOF HAS BECOME CRACKED AND IS PEALING UP NEAR THE REAR OF THE ROOF. THIS ALLOWS WATER TO LEAK INTO THE VEHICLE CAUSING RUST AT THE SEAMS, AND ELSEWHERE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637980September 22, 2014
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON MORE THAN 1 OCCASION, MY VEHICLE DIED OUT WHILE TRAVELING ON EXPRESSWAYS. IN ALL INSTANCES, THE ENGINE STOPPED WORKING. FORTUNATELY NOBODY WAS INJURED. THE VEHICLE NEEDS AN ENGINE REPLACEMENT AGAIN AND HAS LESS THAN 69,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611320July 17, 2014
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
VEHICLE WAS PARKED IN HOSPITAL PARKING LOT FOR ABOUT 6 HOURS. LEFT HOSPITAL AND WHILE TRYING TO START VEHICLE THE DASHBOARD INFORMATION CENTER INDICATED A NO START CONDITION. THE ENGINE WOULD NOT ATTEMPT TO CRANK. THINKING MY KEY WAS FAULTY, I TRIED MY WIFE'S KEY. SAME RESULT. NO CRANK. DASHBOARD DISPLAYED "START ERROR". AN ATTACHED DEVICE BY GARMIN THAT READS THE COMPUTER BUS AND COMMUNICATES TO THE GARMIN GPS HAD NO ILLUMINATION OF IT'S COMMUNICATIONS ESTABLISHED CONFIDENCE LIGHT.. SINCE THE VEHICLE WAS COLD I ACTIVATED THE AUXILLARY HEATER FOR WARRANTY. MY WIFE AND I SAT THERE FOR 15 MINUTES MAKING PHONE CALLS AND TRYING TO GET HELP. THE CABIN HAD WARMED UP SOME AND I TRIED TO START THE VEHICLE AGAIN. I WAS SUCCESSFUL. IN TRYING TO RESEARCH THIS PROBLEM ON THE SPRINTER USER FORUMS, I FOUND REFERENCE TO A SCREEM MODULE HAVING TO DO WITH VEHICLE SECURITY. OTHER USERS ATTRIBUTED THIS CONDITION TO A "COLD SOLDER JOINT" IN THE MODULE. REPLACING THIS MODULE REQUIRES REPROGRAMMING THE SMART KEYS. A SUBSTANTIAL COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610216July 13, 2014
STRUCTURE:BODY
THE SLIDING DOOR WHICH IS THE ONLY EGRESS FOR PASSENGERS IN THE BACK OF THE VAN WILL NOT OPEN. I HAVE HAD IT FIXED 4 TIMES AND IT CONTINUOUSLY FAILS. I HAVE TALKED TO OTHER SPRINTER OWNERS AND THEY HAVE THE SAME PROBLEM. SHOULD THERE BE AN INCIDENT THAT REQUIRED THE QUICK EVACUATION OF THE VAN BY PASSENGERS IN THE REAR OF THE VAN THEY COULD BE VERY SERIOUSLY HARMED. THIS IS A VERY SERIOUS DEFECT THAT CHRYSLER WILL NOT ACKNOWLEDGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609353July 9, 2014
TIRES
TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500 EQUIPPED WITH B.F. GOODRICH TIRES, TIRE LINE: LT23585R16, TIRE SIZE: LT225/7.5R16, AND DOT NUMBER: BEILJD112011. THE CONTACT STATED THAT THE REAR PASSENGER SIDE TIRE TREAD WAS SEPARATING. THE VEHICLE WAS TAKEN TO A DEALER, WHO CONFIRMED THE FAILURE AND ADVISED THE CONTACT TO REPLACE THE TIRE IMMEDIATELY. THE TIRE WAS NOT REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE OF THE TIRE WAS 18,000. THE VEHICLE FAILURE MILEAGE OF THE VEHICLE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614432June 29, 2014
SEAT BELTS
THE PASSENGER PULLED THE SEAT BELT ACROSS HER AND CLICKED INTO THE END MOUNT PIECE. THE END MOUNT PIECE CAME BACK WITH THE SEAT BELT EXPOSING 2 CABLE PIECES THAT HAD BROKEN OFF THE MOUNTING PLATE. THIS SHOWED THAT THE 2 CABLES MUST HAVE BROKEN FROM FATIGUE OVER SOME TIME AND WOULD HAVE BEEN DISASTROUS IN THE EVENT OF AN ACCIDENT. THE DRIVER?S SIDE MOUNT WAS INSPECTED AND SHOWED NO FATIGUE OR FRAYING OF THE CABLES. I BROUGHT THE BROKEN END MOUNT PIECE TO THE ST CLAIR SHORES MI MERCEDES DEALER PARTS DEPARTMENT AND THE MOUNT PIECE DID NOT MATCH THE FACTORY INFORMATION. THE BROKEN END MOUNT COULD NOT BE LOCATED IN THE UNITED STATES AND HAD TO BE ORDERED FROM GERMANY. THIS VAN WAS ORIGINALLY BUILT IN GERMANY AS A DODGE SPRINTER AND MODIFIED BY ROADTREK CANADA INTO AN RV. HOWEVER THERE WAS NO INDICATION OF ANY MODIFICATION TO THE FRONT 2 SEATS OR SEAT BELTS. THE FRONT SEAT BELT HAVE MERCEDES PART NUMBER MARKINGS ON THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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