Dodge Sprinter Complaints

347 consumer complaints on file.

#11761785September 3, 2026
UNKNOWN OR OTHER
My 2005 Dodge Sprinter is subject to Dodge/Stellantis Recall T21 (Emissions Campaign – Reprogram Engine Control Unit (CA)). I have made repeated attempts to have T21 completed. Multiple Dodge/Stellantis service facilities I contacted do not have the required equipment to perform this campaign. The nearest facility I was able to locate with the proper equipment is in [XXX]. However, that facility is also unable to complete T21 because it cannot download/access the manufacturer-required software needed to perform the ECU reprogramming. I contacted Stellantis/Dodge Customer Care and Case # XXX was opened. Stellantis confirmed in writing that the case remains open and escalated and specifically acknowledged the “software download issue preventing completion of the recall.” During my follow-up, Stellantis stated that cases should not be suspended for more than 7-day increments and documented an urgent follow-up request. Approximately one month has now passed without an effective solution. I am ready and willing to have T21 completed, but there is currently no reasonably available facility capable of completing it. This is preventing me from completing the vehicle registration process in [XXX]. NHTSA’s VIN lookup also currently displays “0 Unrepaired Recalls” for this vehicle, while Dodge/Stellantis confirms that T21 requires completion. I am requesting that NHTSA review this discrepancy and the manufacturer’s inability to provide a workable remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754104July 31, 2026
ENGINE, UNKNOWN OR OTHER
I own a 2005 Dodge Sprinter with open emissions recall T21. I have contacted three authorized Dodge/Chrysler dealerships to have recall T21 completed. All three dealerships refused to perform the recall because they stated they do not have the required equipment to complete the ECU reprogramming. As a result, I am unable to have the open recall completed despite multiple attempts. The manufacturer is failing to provide a reasonable means to complete the recall. I request that NHTSA investigate this issue and require Stellantis to ensure that authorized dealerships have the necessary equipment to perform recall T21.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727164March 26, 2026
AIR BAGS
My two nearby dealers (Hudson Valley Chrysler Dodge Jeep Ram and Dutchess Chrysler Dodge Jeep Ram) both state they sold their tools to work on sprinter vans and refuse to complete the recall. I currently have no nearby options to complete this safety recall, and i cannot get my vehicle inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722560March 6, 2026
AIR BAGS
The contact owns a 2009 Dodge Sprinter 3500. The contact had recently read online about two recalls for the driver’s and passenger’s side air bags. The contact confirmed that the VIN was included in the recalls. The contact called a local Dodge dealer and was referred to a local Mercedes-Benz dealer. Several Dodge and Mercedes-Benz dealers were contacted, but neither dealer was willing to perform the recall repair. The contact called the manufacturers and was informed that the dealers were unable to perform the recall repairs. The contact called an independent mechanic to replace the air bags and was informed that the parts to replace the air bags were no longer being manufactured. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713439January 26, 2026
SUSPENSION
“During inspection, both rear main leaf springs were found cracked symmetrically due to fatigue failure. Similar rear leaf spring defect was previously recalled on adjacent VIN ranges. Failure affects rear ride height and vehicle stability. No signs of overload or impact damage observed.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688200September 18, 2025
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670560July 1, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2003 Dodge Sprinter 2500. The contact received notification of NHTSA Campaign Number: 16V833000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655442April 18, 2025
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2008 Dodge Sprinter 2500. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle lost motive power. The contact stated that on one occasion, while driving 60 MPH, the vehicle lost motive power and decelerated to 40 MPH, almost causing a crash. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the EGR valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652459April 3, 2025
ELECTRICAL SYSTEM
We've had multiple issues with starting the vehicle. After number attempts to eradicate the issue, I Google searched the problems and found that the y connect harness from battery to alternator and starter had been remanufactured for improvement 3 times. I'm uncertain why this part did not have a recall for my vehicle. Mercedes manufacturer for our motor should be responsible for this issue since there have been so many reported issues with this part. Can you please evaluate the complaint and advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648837March 17, 2025
AIR BAGS
Dodge was not able to replace the passenger airbag. No dealers could replace it. I had the passenger airbag replaced by a Mercedes Sprinter dealership and was reimbursed by Dodge. The problem is they can not remove the recall from NHTSA. I still get email and mail telling me to replace the passenger airbag. I've called 4 times over 2 years. Each time they say they'll fix it. It still shows the recall is not complete. How can I remedy this? Dodge has been no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625514November 15, 2024
ENGINE
The contact owns a 2005 Dodge Sprinter 2500. The contact stated that the vehicle failed to start. The vehicle failed to restart. The check engine warning light was illuminated. The contact stated that he watched a YouTube video and changed the fuel pressure sensor, but the failure recurred. The contact checked the wire harness, which was fine and pristine. There was a perturbing section on the manifold, and the two wires were cut. The wire webbing was frayed due to rubbing. The local dealer was contacted, who informed him there were no recalls. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case. The failure mileage was approximately 252,858.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609863August 21, 2024
AIR BAGS
The recalls are for 2016-2015 airbags component. I had called every dodge dealership within my 50miles distance and mercedes benz and they dont have the part to perform the repair or they mention they have no space for the vehicle. There never been any accidents. Its just a recall from Mercedes/mopar
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579710March 27, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2006. Dodge Sprinter 3500. The contact received notification of NHTSA Campaign Number: 16V833000 (Electrical System, Service Brakes, Hydraulic), and Emissions Recall T21 Reprogram Engine Control Unit however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559482December 11, 2023
AIR BAGS
I have a Mercedes Sprinter Van that has a Dodge Vin number and no one wants to provide the replacement of the Airbag in the vehicle. Mercedes says its a Dodge and the Dodge Dealership in Freehold said they can not work on it since it has a Mercedes Emblem on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546878September 27, 2023
SUSPENSION
The contact owns a 2008 Dodge Sprinter 2500. The contact stated that while self-inspecting the vehicle, he noticed that both rear axles were detached. The vehicle was taken to an independent mechanic, who informed the contact that both rear springs had a cracked eye on the rear axles. The vehicle was not repaired. The contact related the failure to the NTSA Campaign Number: 08V347000 (Suspension). The manufacturer was not made aware of the failure. The failure mileage was approximately 224,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537939August 11, 2023
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), ELECTRICAL SYSTEM:IGNITION
The contact owns a 2004 Dodge Sprinter 2500. The contact stated that while the vehicle was parked in the driveway with the ignition key turned to the off position however, the vehicle remained on, causing the battery to be drained. The vehicle was towed to an independent mechanic and diagnosed with EGR valve failure. The vehicle was towed to the dealer and was diagnosed with ignition failure. The vehicle was not repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 257,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535321July 30, 2023
AIR BAGS
I have received a letter from the FCA US LLC regarding recalls for both airbags. I have called 3-4 times requesting this service. Because the van is technically a dodge (although made by mercedes, back in 2007) there is no Dodge dealerships that will agree to service the vehicle. The chrysler/dodge dealerships don't service sprinters, as they haven't been rebranded by dodge since 2007, and the mercedes dealerships either don't have access to the Dodge recall system, or are unwilling to assist, as they are not affiliated with the recall. I called 1800- 992-1997, to speak with chrysler, (Case # [XXX]) and spent another 42 minutes on the phone yesterday, still unable to find a solution. They called another handful of dealerships, seemingly not believing that Dodge dealerships would be unwilling to service a dodge sprinter. They stated that I could probably bring it to mercedes sprinter and have the work done, and then apply for reimbursement, although they would not guarantee me in writing that they would cover the expense. I have been working on a solution for probably close to the last 6 months. I have recently been forced to drive this vehicle daily, which makes me more concerned, as my children are frequently inside. “INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533108July 18, 2023
AIR BAGS
The contact owns a 2007 Dodge Sprinter 2500. The contact received notification of NHTSA Campaign Number: 16V077000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501898January 15, 2023
AIR BAGS
I am reaching out for assistance in resolving a passenger air bag issue in my 2008 Dodge Sprinter RV (Case 84229129 for codes R49 and S14). Fiat/Chrysler(FCA) notified us of a recall associated with both the driver and passenger airbags in September, 2022. We took the vehicle to Bob Brady Chrysler in Decatur, IL for service at FCA’s recommendation. The driver side air bag was replaced without incident. After ten days, Bob Brady advised us they could not complete the repairs and would need to ‘open a Star case’ for escalation. I contacted FCA and was advised they would assist me in finding another dealer to fix the passenger air bag and opened case 84226749 within 5 days on opening the case. We went and picked up the vehicle. The paper work at the time of pick up clearly states, “…with codes present in the vehicle, there is the possibility that in the event of an accident, the airbags may not deploy.” FCA did not respond to the opened case and when we reached back out to them, we were advised the case was closed. Their records indicate both passenger and driver airbags have been repaired and are in working order. When I disputed this, FCA further advised I would need to readdress with Bob Brady as another dealer would not be available to complete the repairs. The SRS warning light remains on within the vehicle. I have attempted contact with Bob Brady’s service manager on several occasions without a response. I am reaching in with a request for assistance to help resolve the issue with the airbag repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495773December 2, 2022
AIR BAGS
The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA Campaign Number: 16V077000 (Air Bags) and 17V478000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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