Dodge Journey Complaints

5,556 consumer complaints on file.

#11130299September 20, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
JUNE 2017: IGNITION FAILURE, TOTAL COMPONENT REPLACEMENT; JULY 2017, SEPTEMBER 2017; JULY 2018: CAMSHAFT POSITION SENSOR FAILURE RESULTING IN ENGINE STALL, FULL ELECTRICAL SYSTEM FAILURE AND TOTAL VEHICLE SHUTDOWN AT HIGHWAY SPEEDS (60+MPH) FORCED TO COAST VEHICLE TO A STOP; BEGINNING JULY 2017 INTERMITTENT AND ONGOING: UNRESPONSIVE TRANSMISSION RESULTING IN DELAYED OR NOT CHANGING OF GEARS, ELEVATED RPM READINGS WHILE MPH STAYS STUCK (I.E. 4500+ RPMS BUT VEHICLE WILL NOT ACCELERATE PAST 40MPH), EXTREMELY DECEASED AVERAGE MILES PER GALLON WITH NO SIGNIFICANT CHANGE TO DRIVING HABITS OR MILES DRIVEN (I.E. PREVIOUS AVERAGE APPOX 19.9 MPG, CURRENT READ 13.2 WITH); VEHICLE OUT OF SERVICE 55 DAYS FOR REPAIRS IN THE LAST CALENDAR YEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130371September 20, 2018
ELECTRICAL SYSTEM:IGNITION, ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE PUSH TO START IGNITION SWITCH FAILED TO START THE VEHICLE AND AN ABNORMAL CLICKING NOISE WAS PRESENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 97,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130178September 18, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE NEW BRAKES INSTALLED. ONCE SHE ARRIVED, THE CONTACT WAS INFORMED THAT THE BRAKES DID NOT NEED REPLACEMENT; HOWEVER, THE RUBBER LINE THAT CARRIED THE BRAKE FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130181September 18, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. ON SEVERAL OCCASIONS, THE WINDOWS INDEPENDENTLY ROLLED UP AND DOWN, THE HORN ACTIVATED INDEPENDENTLY, AND THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE BATTERY WAS REPLACED TWICE; HOWEVER, THE FAILURE WAS ONGOING. JT'S DODGELAND AND FIAT OF COLUMBIA (190 GREYSTONE BLVD, COLUMBIA, SC 29210, (803) 832-1255) WAS CONTACTED, BUT THE CONTACT DECIDED NOT TO HAVE THE VEHICLE DIAGNOSED DUE TO THE COST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 99,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130211September 18, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY CAR WON'T START INTERMITTENTLY AND OFTEN DIES AND OFTEN IN A DANGEROUS INTERSECTION. I HAVE MY GRANDCHILDREN WITH ME AND IT IS VERY DANGEROUS WHEN THE CARE SUDDENLY DIES WITH NO WARNING IN THE MIDDLE OF AN INTERSECTION. ALSO, I CAN TURN THE CAR OFF AND IT MAY OR MAY NOT START, THEN SUDDENNESS FOR NO REASON STARTS. THIS CONCERNS ME AS I LIVE IN AUSTIN TEXAS AND I AM CONCERNED ABOUT BEING ON A TOLL OR FREEWAY AND HAVING AN ACCIDENT BECAUSE THE CARE SUDDENLY DIES. WE HAVE CHECKED EVERYTHING AND ACCORDING TO THE HUNDREDS OF FORUMS THE TIPM IS THE PROBLEM, BUT DODGE REFUSES TO FIX OR RECALL THIS PROBLEM EVEN THOUGH IT IS HAPPENING TO SO MANY FOLKS. THESE CARS ARE OFTEN USED TO HAUL CHILDREN AROUND AND MY CONCERN IS THAT ONE DAY SOON SOMEONE IS GOING TO BE KILLED DUE TO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130241September 18, 2018
ELECTRICAL SYSTEM
CAR SHUTS OFF IN THE MIDDLE OF DRIVING. POWER STEERING AND BREAKS GO OUT. VERY DANGEROUS, WITHOUT ANY WARNING THE CAR JUST TURNS OFF. IT HAS HAPPENED AT ALL DIFFERENT SPEEDS AND WHILE TURNING. I WAS DRIVING THE CAR ON THE FREEWAY WITH MY KIDS AND CAR SUDDENLY SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129842September 17, 2018
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE TRACTION CONTROL INDICATOR ILLUMINATED. THE CONTACT CALLED JERRY ULM CHRYSLER, DODGE, JEEP, RAM (2966 N DALE MABRY HWY, TAMPA, FL 33607, 813-769-5400) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129904September 17, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
WHILE DRIVING MY CAR IT WOULD SHAKE/JOLT WHEN GOING DOWN HILL AND PRESSING THE BRAKES. I HAVE TAKEN IT TO THE DEALER WHO SAID THAT THE ROTORS WERE WARPED AND NEEDED REPLACED, SAYING THAT THIS WAS DUE TO THE WAY I DROVE THE CAR THROUGH THE MOUNTAINS/DOWN HILL. AT THIS POINT I HAD ONLY HAD THE CAR SHORT OF TWO MONTHS. THEY ALSO SAID THAT THE BRAKES WOULD NEED REPLACED DUE TO THIS WEAR. THIS IS A FAIRLY NEW VEHICLE ONLY A YEAR OLD AT THE TIME. HOW IS THIS POSSIBLE? I AM TOLD THAT THIS IS "NORMAL WEAR" AND NOT COVERED UNDER WARRANTY. I HAD A DODGE DURANGO PREVIOUSLY, WENT OVER THE MOUNTAIN 20+ TIMES OVER ONE YEAR AND DID NOT HAVE TO REPLACE BRAKES OR ROTORS AND IN THE 10 YEARS I HAD THE DURANGO NEVER NEEDED ROTORS REPLACED.... FAULTY MANUFACTURING IN THE DODGE JOURNEY 2016 IF YOU ASK ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129894September 17, 2018
AIR BAGS
AIR BAG LIGHT IS ON DUE TO CLOCK SPRING NOT WORKING. TURNS ON AN OFF RANDOMLY AND BEEPS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129720September 16, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
MULTIPLE ELECTRICAL SYSTEMS MALFUNCTION FROM INTERIOR LIGHTS AIR CONDITIONER BLEND DOOR HEADLIGHT INDICATOR SWITCH AND WINDOW SWITCH. CAR HAS HAD SEVERAL CALIPERS FAIL WITHIN OWNING THE USED CAR IN LESS THEN 2 YEARS. LOSS OF POWER WHILE DRIVING. FUEL INDICATOR MALFUNCTIONS. ALL ELECTRICAL ISSUES STARTED AT THE SAME TIME. RADIO AND INTERIOR SCREEN MALFUNCTION. I AM SCARED TO DRIVE THIS CAR. THE KEY FOR WILL SET OFF ALARM WHEN HITTING UNLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129755September 16, 2018
ELECTRICAL SYSTEM
WHEN TRYING TO START VEHICLE WHEN I TURN KEY OVER TO START VEHICLE WILL MAKE A CLICKING SOUND BUT DOES NOT START ALSO HAD TO REMOVE FUSES FOR HORN BECAUSE HORN WOULD RANDOMLY GO OFF EVEN WHEN VEHICLE WAS NOT RUNNING OR HORN BUTTON WAS NOT PUSHED. THIS PROBLEM HAS HAPPENED CONSISTENTLY SINCE 2014. IT HAS BEEN IN THE SHOP AROUND 10 TIMES BUT THE PROBLEM IS NEVER RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129769September 16, 2018
EQUIPMENT:ELECTRICAL, ELECTRICAL SYSTEM, SERVICE BRAKES
MY NAME IS [XXX] AND I AM COMPLAINING ABOUT MY 2009 DODGE JOURNEY R/T AWD. FIRST THE ELECTRICAL SYSTEM OR WIRING HARNESS HAS A SEVERE PROBLEM. IT DOES NOT WANT TO START LIKE IT SHOULD. I'VE BEEN THROUGH 2 GOOD INTERSTATE BATTERIES IN THE LAST 2 YEARS THAT HAVE NOT SEEMED TO WORK. NEXT AND THE MOST DANGEROUS IS THE BRAKING SYSTEM WHICH IS TO SMALL FOR THIS VEHICLE. FROM WHAT I HAVE RESEARCHED THEY USED A BRAKING SYSTEM FROM A DODGE MAGNUM(IN THE SERIES 1 FROM 2008-2012) WHEN IT SHOULD HAVE BEEN USED FROM AN SUV. THE ROTORS WHERE OUT AFTER 9000 MILES WHILE THE FRONT PADS GO AFTER 3000-4000 MILES. LEAVING THE BACK BRAKE PADS WITH THE LONGEST LIFE OF AROUND 5000 MILES THIS IS WITH AGGRESSIVE OR NON-AGGRESSIVE DRIVING IT DOESN'T MATTER. THIS KIND OF BRAKE AND ROTOR WEAR AND TEAR IS NOWADAYS UNHEARD OF. THIS KIND OF VEHICLE IS UNSAFE AND VERY EXPENSIVE FOR THE AVERAGE AMERICAN VEHICLE OWNER. THESE VEHICLES ARE AS PLAIN AS DAY AS MUCH OF A LEMON AS THEY COME. BETWEEN THE ELECTRICAL OR IGNITION PROBLEMS THAT ARE AS PLAIN AS DAY AND CAN NOT BE FIXED BY YOUR AVERAGE MECHANIC AND THOUSANDS OF DOLLARS. ALSO THE BREAKING SYSTEM WHICH IS TO SMALL THAT ALSO CAN'T BE FIXED WITHOUT MANY THOUSAND DOLLARS WORTH OF PARTS AND LABOR. NOT TO MENTION THE THOUSANDS THAT HAVE ALREADY BEEN PUT INTO THESE PROBLEMS THAT DID NOT FIX FOR LONG. THE ONLY OTHER THING THAT I FEEL THAT CAN HAPPEN IS FOR THERE TO BE A RECALL BY DODGE. TO FIX THE ELECTRICAL-IGNITION PROBLEM AND TO HAVE A BIGGER BREAKING SYSTEM PUT ON LIKE THEY DID THE (SERIES 2 JOURNEY FROM 2012 ON TILL NOW). AND THE BRAKING ISSUES ARE BETTER. SO IF THEY CAN DO IT NOW WHY CAN THEY FIX THE SERIES 1. I THINK IT'S A COMBINATION OF LAZINESS AND GREEDINESS WITH THERE MONEY. PLEAS HELP MY VEHICLE RIGHT ALONG WITH THE OTHER TENS OF THOUSANDS WHO HAVE THE SAME PROBLEMS. DON'T LET DODGE GET AWAY WITH THIS AND HELP MAKE THESE PROBLEMS AN ACTIVE RECALL !! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129789September 16, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
I ALREADY FILED A REPORT ON HOW THE ELECTRICAL SYSTEM IS MESSING UP. ALSO HOW THE BRAKING SYSTEM IS TO SMALL FOR THIS VEHICLE ,AND HOW THEY WERE OUT EXTREMELY TO FAST. THIS TIME I AM TRYING TO FIND ANOTHER FORM IN WHICH I CAN THROUGH THE MAIL SYSTEM TRY AND GET HOLD OF NHTSA TO TRY AND RECEIVE A RECALL . DUE TO ME AND THE OTHER TENS OF THOUSANDS WHO ALSO HAVE THIS SAME PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129648September 15, 2018
UNKNOWN OR OTHER
THE VEHICLE WAS PARKED IN MY DRIVEWAY. I TRIED TURNING ON THE CAR AND IT WOULDN'T TURN ON. ALL THE DASHBOARD LIGHTS WORK, IT LOCKS AND UNLOCKS WITH KEY, ABSOLUTELY EVERYTHING WORKS FINE BUT WON'T TURN ON EVEN AFTER REPLACING WITH A NEW BATTERY. THIS ISSUE IS RIDICULOUS AND DODGE NEEDS TO FIX IT ASAP. I WILL NEVER BUY DODGE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129657September 15, 2018
ELECTRICAL SYSTEM
HORN RANDOMLY SOUNDS OFF WHILE PARKED, WHILE DRIVING. STARTED JULY 2018. AUGUST 2018 TOOK TO A DEALERSHIP, WHO COULD FIND NOTHING WRONG. ALSO, WROTE TO CHRYSLER CORPORATION NOTING THE PROBLEM. DEALERSHIP SAID THEY NEVER HEARD OF THE PROBLEM. CHRYSLER KEPT REFERRING ME TO DEALERSHIP. NO HELP FROM EITHER. I RESEARCHED AND FOUND THERE IS A HUGE PROBLEM WITH THE TIPM AND CAN CAUSE THE PROBLEM I AM HAVING. AS OF SEPTEMBER 15,2018, NEITHER DEALERSHIP NOR CHRYSLER CORP WILL LISTEN TO ME ABOUT THE TIPM ISSUE. I NOW DRIVE WITH NO HORN (FOUND OUT HOW TO REMOVE THE FUSES), CAUSING A HUGE SAFETY RISK. I NEED HELP AND NO ONE WILL HELP WITH THIS PROLEM. HORN HAS SOUNDED IN PARKING LOTS CAUSING PEOPLE TO GET ANGRY AS THEY THINK I AM HONKING AT THEM OR PEOPLE HAVE COME RUNNING OUT FROM BUILDINGS TO SEE WHAT IS HAPPENING, ONE TIME HORN SOUNDED AS AN ELDERLY LADY ENTERED A CROSSWALK AND IT SCARED HER HORRIBLY, IT SOUNDS WHILE DRIVING CAUSING OTHER DRIVERS TO BECOME ANGRY BECAUSE THEY THINK I AM HONKING AT THEM. MY CAR IS UNUSABLE IF I LEAVE FUSES IN...DANGEROUS IF I TAKE FUSES OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129507September 14, 2018
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE INSTRUMENT PANEL INDICATED THAT THE VEHICLE WAS IN PARK. THE INDICATOR REMAINED ILLUMINATED FOR APPROXIMATELY 10 TO 15 MINUTES. THE VEHICLE ALSO SHIFTED OUT OF GEAR WITHOUT THE CONTACT BEING IN THE DRIVER'S SEAT. AN UNKNOWN DEALER DIAGNOSED THE VEHICLE AND INDICATED THAT THERE WERE NO FAILURE CODES TO PINPOINT THE CAUSE OF THE FAILURES. THE FAILURE OCCURRED TEN OR MORE TIMES WITHIN A FEW WEEKS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,343. THE VIN WAS UNKNOWN. *TT CONSUMER STATED IT DOESN'T MATTER WHAT SPEED YOU ARE GOING. VIN IS INVALID UPDATED 02/01/19*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129387September 13, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. AN INDEPENDENT MECHANIC AND AUTO ZONE ASSESSED THE VEHICLE AND RESET THE AIR BAG INDICATOR; HOWEVER, THE FAILURE RECURRED. TIM CASTELLAW CHRYSLER DODGE JEEP (900 US-51, DYERSBURG, TENNESSEE 38024, (731) 201-4855) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129126September 12, 2018
VISIBILITY/WIPER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE PASSENGER SIDE WINDOW WAS IN THE DOWN POSITION AND FAILED TO CLOSE. THE CONTACT PLACED A BAG ON THE WINDOW; HOWEVER, WATER ENTERED THE VEHICLE. AFTERWARDS, WHILE DRIVING AT UNKNOWN SPEEDS, SMOKE EMERGED FROM THE PASSENGER SIDE DOOR, THE OTHER REMAINING DOORS FAILED TO LOCK, AND THE WINDOWS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT TO CALL NHTSA. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 175,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11128813September 11, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
"TAKATA RECALL": LOCAL DODGE DEALER, INSPECTED THE VEHICLE AND REPLACED THE DEFECTIVE PART(S), THEN TOLD MY WIFE THE 'ACTUAL STEERING WHEEL AIRBAG' WASN'T WORKING AND DIAGNOSED THE ISSUE AS THE ELECTRICAL CONNECTOR. THEY SAID THEY WOULD NOT REPAIR, REPLACE OR FIX UNLESS WE PAID THE COST FOR A NEW AIRBAG,WHY ISN'T THE AIRBAG PART OF THE RECALL? WE HAVEN'T HAD ANY ACCIDENTS IN THIS VEHICLE NOR ANYTHING THAT WOULD, COULD DAMAGE THE AIRBAG.. SINCE THE DEALER IS STATING THE PROBLEM IS ELECTRICAL, IN THE SAFETY SYSTEM, SHOULD THIS BE CLASSED AS A 'SAFETY' ISSUE AND REPAIRED BY THE DEALER..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128500September 10, 2018
UNKNOWN OR OTHER
THE MAIN SCREEN FOR UCONNECT WENT DARK AFTER TURNING ON THE CAR (PARKED). NO RADIO, NO A/C CONTROL, NOTHING IN THE CENTER CONSOLE WOULD WORK. WE LIVE IN FL AND NO A/C IS A BIG PROBLEM, SPECIALLY WHEN YOU HAVE A TODDLER AND A BABY. I WENT TO MY DESTINATION WITH THE DEAD CONSOLE. I WENT BACK IN THE CAR, THIS TIME EVERYTHING WAS OK. I CALLED FCA AND THEIR ANSWER WAS "GO TO A DEALER AND PAY FOR A DIAGNOSTIC, IF THERE IS A PROBLEM WE'LL REFUND YOU" I DON'T THINK THAT IS CORRECT WHEN WE ARE ON WARRANTY AND WHEN THEY KNOW THIS IS NOT AN ISOLATED ISSUE. I FOUND SEVERAL CASES OF PEOPLE GOING THRU THE SAME, THEY SUGGEST REBOOT, FACTORY RESET AND OTHER NON-SENSE. CHECK THIS VIDEO (LINK) AND YOU HAVE EVIDENCE OF SEVERAL PROBLEM WITH THIS SYSTEM. THIS ALSO IS BEING GOING ON SINCE AT LEAST 2012. TIME FOR A RECALL ON UCONNECT SYSTEMS!!! HTTPS://WWW.YOUTUBE.COM/WATCH?V=RWHPSFIQV1W
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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