Dodge Journey Complaints

5,556 consumer complaints on file.

#11139339October 9, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING AND LOSS POWER. THE VEHICLE WAS ABLE TO RESTART. IN ADDITION, THE VEHICLE WOULD NOT START WHEN PROMPTED. THE CONTACT STATED THAT LIVONIA CHRYSLER JEEP (30777 PLYMOUTH RD, LIVONIA, MICHIGAN 48150) REPLACED THE VEHICLE BATTERY THREE TIMES AND THE STARTER WAS REPLACED TWICE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER; HOWEVER, THEY COULD NOT DUPLICATE THE FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 65,803.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139073October 8, 2018
ENGINE, POWER TRAIN
CYLINDER 2 MISFIRE - ENGINE LOCK SUDDENLY AS VALVE WAS NOT INSTALLED PROPERLY AT TIME OF MANUFACTURING. THIS IS A KNOWN DEFECT IN THIS MAKE OF DODGE. MY CAR IS NOT INCLUDED PER THE DEALER AND SHOULD BE. THE VALVE IS FAULTY. CAUSING BURNT VALVE AND WARPED HEAD. *EXTREMELY COSTLY REPAIR THAT WAS UNAVOIDABLE WITH RECOMMENDED REGULAR MAINTENANCE ON MY VEHICLE! DEALER WILL NOT REPAIR. MANUFACTURER HAS NOT INCLUDED MY VIN IN RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138760October 6, 2018
SEATS
THE HEADRESTS ON BOTH FRONT SEATS POPPED OPEN. THE PASSENGER SEAT OPENED WHEN THE PASSENGER STRETCHED AND TOUCHED THE BACK OF THE HEADREST. THIS WAS DURING A TRIP, MAYBE IN 2015. THE CAR WAS IN MOTION ON A HIGHWAY. WE TOOK IT TO A DEALER TO RESET THE HEADREST AND WERE TOLD IT COULD NOT BE RESET AND WOULD COST IVER $600 TO FIX IT. IT IS UNKNOWN HOW THE DRIVER HEADREST OPENED. WE ATTEMPTED TO RESET IT, BUT IT WILL NOT STAT IN THE LPCKED POSITION. NEITHER INSTANCE WAS CAUSED BY AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133463October 5, 2018
SERVICE BRAKES
WAS RAINING AND WHEN I WENT TO BREAK IT'S LIKE THERE WAS A LITTLE BIT A BREAK FAILURE LIKE IT DID NOT WANT TO STOP THE VEHICLE AND I ENDED UP SKIDINGBEFORE THE VEHICLE CAME TO A STOP BUT DID NOT HIT ANYTHING SO IT'S LIKE IT IT DID NOT WANT TO GRIP THE PAVEMENT OR STOP UNTIL IT ACTUALLY GRIPPED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133031October 3, 2018
ENGINE, UNKNOWN OR OTHER
THIS(2009 DODGE JOURNEY SXT),IT HAS MANY SAFETY ISSUES, I TOLD THE SALES GUY I DO NOT WANT TO PUT ANY MONEY INTO A VEHICLE, BOUGHT IT ON 2/16/2018, GOT NEW REAR TIRES ON 2/17/2018, I WAS TOLD CAR NEEDS A BALL JOINT/TIE ROD ASAP, NOW I WAS MAD, I GOT HOLD OF A LEMON LAW LAWYER TO GET MY MONEY BACK, HE CAN'T HELP ME BC THE CAR IS A 2009, HE GAVE ME INFO TO CALL & FOUND OUT THE CAR WAS IN A CAR ACCIDENT ON 10/8/2017 PASSENGER SIDE, FOUND OUT THE CAR HAD SAFETY ISSUES THAT NEEDED TO BE DONE, SO CAR WENT INTO SHOP ON 2/26/2018 & I GOT IT BACK ON 3/27/2018. I HAD TO GET A NEW BATTERY/NEW BRAKES FRONT/BACK/ROTORS/BALL JOINT/ NUT/SNAP RING/THEN CAR JUST QUIT ON ME WHILE DRIVING, FREAKED ME OUT, THEN I HAD TO HAVE THE STARTER REPLACED, ON 8/26/2018, NOW CAR WENT BACK IN SHOP ON 9/12/2018 BC THE TRANSMISSION STALLED ON ME & I ALMOST GOT REARED END, THE METER MACHINE SAYS IT NEEDS THE TRANSMISSION CONTROL MODULE NEEDED TO BE RESET, WRONG, THE PROBLEM IS THE TRANSMISSION & BEEN HEARING ALL KINDS OF NASTY THINGS TO DO WITH THE CHYRSLER DODGE IGNITION/ TRANSMISSION / STARTER, THIS CAR HAS COST ME SO MUCH MONEY THAT I WAS LIED TOO.. SAFETY ISSUE IS TRANSMISSION I WAS TOLD BY 2 MECHANICS THE TRANSMISSION NEEDS TO BE REPLACED BC THE GEAR BROKE, NOTHING I DID, TRANSMISSION NEEDS TO BE REBUILT OR NEW ONE PUT IN, I PAID $4,263 PLUS NOW FOR EVERYTHING ELSE I WAS NOT PLANNING ON DOING.. I BEEN HEARING BAD STORIES ABOUT THIS CAR TRANSMISSION/STARTER/IGNITION/ELECTRICAL.. PLZ HELP ME OUT HERE, I ALMOST GOT KILLED BC CAR STOPPED ON ME WHILE DRIVING.. . I BOUGHT THIS CAR ON 2/16/2018 , MILAGE WAS (124,627) & IT'S BEEN IN THE REPAIR SHOP MORE THAN ME DRIVING, IT'S BACK IN ON 9/12/2018,, PLZ HELP, I HAVE ALL MY RECEIPTS, I BELIEVE DODGE/CHYRSLER SHOULD COMPENSATE SOMETHING BC THIS TRANSMISSION SHOULD HAVE JUST QUIT ON ME DRIVING & TOLD GEAR BROKE, NOT MY FAULT,HELP PLZ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133093October 3, 2018
ELECTRICAL SYSTEM
MY DODGE IS DOING THIS, DEALERSHIP WON'T FIX IT, MY VIN SHOWS NO RECALL. MY JOURNEY DOES THIS EXACTLY LIKE BELOW. NOW HAVE TO PULL OUT FUEL PUMP FUSE, DISCONNECT BATTERY JUST TO GET THE CAR TO SHUT OFF.......... 2010 JOURNEY IGNITION SWITCH MAY TURN OFF POSTED 2015-05-26 NHTSA HAS ASSIGNED THIS RECALL ID #14V373000. THERE ARE 722,705 VEHICLES AFFECTED. RECALL SUMMARY THIS DEFECT CAN AFFECT THE SAFE OPERATION OF THE AIRBAG SYSTEM. UNTIL THIS RECALL IS PERFORMED, CUSTOMERS SHOULD REMOVE ALL ITEMS FROM THEIR KEY RINGS, LEAVING ONLY THE IGNITION KEY. THE KEY FOB (IF APPLICABLE), SHOULD ALSO BE REMOVED FROM THE KEY RING. CHRYSLER GROUP LLC (CHRYSLER) IS RECALLING CERTAIN MODEL YEAR 2009-2010 DODGE JOURNEY VEHICLES MANUFACTURED JUNE 29, 2007, TO JUNE 17, 2010, AND 2008-2010 DODGE GRAND CARAVAN AND CHRYSLER TOWN AND COUNTRY VEHICLES MANUFACTURED JANUARY 26, 2007, TO JUNE 17, 2010. ROAD CONDITIONS OR SOME OTHER JARRING EVENT MAY CAUSE THE IGNITION SWITCH TO MOVE OUT OF THE RUN POSITION, TURNING OFF THE ENGINE. THE PROBLEM IF THE IGNITION KEY INADVERTENTLY MOVES INTO THE OFF OR ACCESSORY POSITION, THE ENGINE WILL TURN OFF, WHICH WILL THEN DEPOWER VARIOUS KEY SAFETY SYSTEMS INCLUDING BUT NOT LIMITED TO AIR BAGS, POWER STEERING, AND POWER BRAKING. LOSS OF FUNCTIONALITY OF THESE SYSTEMS MAY INCREASE THE RISK OF CRASH AND/OR INCREASE THE RISK OF INJURY IN THE EVENT OF A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133224October 3, 2018
SERVICE BRAKES
BRAKE PEDAL GOES COMPLETELY TO THE FLOOR WHEN BRAKING. HAPPENS INTERMITTENTLY, BRAKES WORK PERFECTLY FINE FOR 2 TO 3 WEEKS THEN OCCURS AGAIN. HAS HAPPENED 4 TIMES. COMPLETELY REPLACED BRAKE FLUID, CHECKED BRAKE PUMP AND BRAKE LINE FOR LEAKS, NO LEAKAGE VISIBLE. CAN IT BE BRAKE MODULE OR ABS MODULE THAT IS DEFECTIVE? VEHICLE WAS IN MOTION EVERYTIME SITUATION OCCURRED ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132459October 1, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKES SEIZED AND THE ABS AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JOHN HIESTER CHRYSLER DODGE JEEP RAM (844-432-6794, LOCATED AT 940 N MAIN ST, LILLINGTON, NC 27546) AND THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132661October 1, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY CAR HAS AN INTERMITTENT PROBLEM WITH STARTING. I HAVE ONLY HAD THIS VEHICLE FOR 6 WEEKS AND IT HAS FAILED TO START ON MANY DIFFERENT OCCASSIONS. I HAVE HAD IT TOWED TO THE DEALERSHIP TWO SEPARATE TIMES AND THEY TELL ME THEY DON'T KNOW WHAT'S WRONG WITH IT. I FIGURED OUT THAT WHEN MY CAR WON'T START, WHILE IN PARK, I CAN TURN THE KEY TO THE ON POSITION AND MOVE THE SHIFTER INTO NEUTRAL. IT STARTS AT THIS POINT. EACH TIME THAT MY VEHICLE HAS FAILED TO START, IT HAS BEEN IN PARK IN MY DRIVEWAY, ON A SLIGHT INCLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132764October 1, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS. THE FAILURE OCCURRED MULTIPLE TIMES. THE CONTACT HAD TO PLACE THE VEHICLE IN NEUTRAL IN ORDER FOR IT TO START. THE VEHICLE WAS TAKEN TO BUD'S CHRYSLER DODGE JEEP RAM (945 S MAIN ST, CELINA, OH 45822, (419) 586-7000), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132381September 30, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
IT STARTED WITH A WINDOW NOT GOING UP, THEN THE ELECTRICAL WIRES TO THE FRONT LEFT HEADLIGGT BURNED OUT AND MELTED THE BULB CONNECTOR. BULB CONNECTOR WAS REPLACED AND IT HAPPENED AGAIN. KEYLESS ENTRY FOBS STOPPED WORKING, BATTERIES WERE CHANGED AND FOBS WERE TESTED BUT THEY STILL DON'T WORK. ALARM GOES OFF AT RANDOM TIMES AND TAKES US STARTING AND MOVING THE CAR 50 FEET TO TURN IT OFF. THE OTHER NIGHT THE CAR HORN WENT OFF IN THE MIDDLE OF THE NIGHT RANDOMLY, ABOUT 12 TIMES. NOW THE HORNNIS GOING OFF AS WE DRIVE FOR NO REASON. THIS CAR CKEARLY HAS ELECTRICAL ISSUES. ELECTRICAL PARTS KEEP BURNING OUT CAUSING ME TO CHANGE THEM FOR REINSPECTION TIME BY THE STATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132397September 30, 2018
ELECTRICAL SYSTEM
CAR DOES NOT START AFTER BEING PARKED - SOMETIMES WHEN TURNED OFF FOR A SHORT TIME (LIKE GETTING GASOLINE), SOMETIMES AT THE END OF A WORK DAY OR OVERNIGHT. THE CAR WILL SOMETIMES START ON ITS OWN AFTER LEAVING IT ALONE FOR MORE THAN A FEW HOURS. CAR HAS BEEN INTO SHOP SEVERAL TIMES AND HAS HAD THE FOLLOWING DONE: CHANGED TO NEW BATTERY 2X, CHECKED ALTERNATOR, RAN COMPUTER DIAGNOSTIC. THIS HAS HAPPENED 4 TIMES IN THE PAST YEARS. THE CAR "CLICKS" ONE TIME, POWER WINDOWS AND RADIO STILL WORK. WE ARE AFRAID THIS WILL KEEP HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132410September 30, 2018
SEATS
HEADREST DEPLOYED AND DISCONNECTED WHEN MY SON (9YEAR OLD) ELBOWED THE SEAT GETTING OUT, A PLASTIC PIECE WAS HOLDING A MEDAL ROD AND THE PLASTIC SPLIT PUSHING THE HEADREST FORWARD. CAR WAS PARKED STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132250September 29, 2018
ELECTRICAL SYSTEM
IT STARTED WITH CAR ALARM GOING OFF AT RANDOM TIMES, THEN WINDOWS NOT WORKING CORRECTLY AND EVENTUALLY LANDED ON RELAYS FIRING ALL NIGHT LONG AND DEAD BATTERY EVERY DAY. THE CAR HAS BEEN TO THE DEALERSHIP MULTIPLE TIMES WITH NO FIX, SO I REPLACED THE BATTERY, ECM, KEYS, TIPM TO NO AVAIL. THERE ARE SO MANY PEOPLE ON THE INTERNET WITH THIS SAME ISSUE, BUT NO CLEAR FIXES OUT THERE. IT HAS RENDERED THE CAR COMPLETELY UNUSEABLE AND UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131730September 26, 2018
AIR BAGS
MY AIR LIGHT CAME ON OUT OF NO WHERE.AND DOES NOT GO AWAY. I WAS NOTIFIED NO RECALLS ARE ON THIS VEHICLE BY MY DEALER SHIP AND WAS INFORMED THE AIR BAGS WILL NOT DEPLOY IF WE WERE TO GET IN A ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131838September 26, 2018
ELECTRICAL SYSTEM
ABOUT A WEEK AGO MY HORN STARTED GOING OFF WHILE I WAS DRIVING TO WORK IN THE MORNING IT WAS SO OUT OF THE BLUE THAT I DIDN'T EVEN REALIZE IT WAS ME RIGHT AWAY, I WAS ABLE TO PULL OF THE ROAD, TAPPED THE HORN A COUPLE OF TIMES THINKING IT MIGHT HAVE JUST GOT STUCK AFTER A COUPLE MINUTES IT JUST STOPPED I THOUGHT IT WAS JUST A ONE TIME FREAK INCIDENT SO I PAID IT NO MIND UNTIL 4AM THIS MORNING WHILE IT WAS PARKED IN THE DRIVEWAY ONCE AGAIN MY HORN JUST START GOING AGAIN FOR LIKE 3 OR 4 MINUTES THEN IT WOULD STOPPED AND START AGAIN IT DID THIS ABOUT 4 TIMES WAKING MY NEIGHBORS. WHEN THE SUN CAME UP I WAS FINALLY ABLE TO FIGURE OUT WHICH FUSES TO PULL TO DISCONNECT THE HORN AND WHILE SEARCHING TO FIND THIS OUT I SAW THAT MANY OTHER DODGE JOURNEY OWNERS HAVE HAD THE SAME PROBLEM. THERE NEED TO BE SOME KIND OF RECALL I CAN'T DRIVE WITHOUT A HORN THATS A SAFETY HAZARD BUT WITH THE WORLD WE LIVE IN NOW I ALSO CAN'T HAVE A HORN JUST GOING OFF AT ANY TIME IN TRAFFIC SOME PEOPLE MIGHT THINK YOU ARE BLOWING AT THEM. THIS IS A ISSUE DODGE NEEDS TO ADDRESS AND FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131850September 26, 2018
SERVICE BRAKES
THE ABS SYSTEM MALFUNCTIONED CAUSING THE BRAKES NOT TO STOP. WHICH NEARLY RESULTED IN A LIFE THREATENING CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131016September 24, 2018
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. WHILE DRIVING AT ANY SPEED, THE ABS INDICATOR ILLUMINATED AND THE CRUISE CONTROL FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CONTROL MODULE FOR THE ABS SYSTEM NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130743September 22, 2018
AIR BAGS
START MY IGNITION AND MY AIRBAG LIGHT ILLUMINATED AND BEEN ON SINCE THEN I CALL THE DODGE DEALER AND WAS TOLD I HAVE NO RECALL ON MY CAR I AM NOT SURE WHAT TO DO BUT WAS ALSO TOLD MY CAR IS NOT SAFE TO DRIVE THIS WAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130794September 22, 2018
ELECTRICAL SYSTEM
WHILE DRIVING ON INTERSTATE 5 AND SOME CITY STREETS THE IGNITION WILL TURN OFF AFTER HITTING SMALL BUMPS. IGNITION DOES RESTART BY ITSELF WHILE DRIVING DOWN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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