Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11221042June 18, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LASORSA CHEVROLET BUICK (3510 WEBSTER AVE, BRONX, NY 10467, (347) 614-1457) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220614June 17, 2019
UNKNOWN OR OTHER
I WAS SITTING IN THE VEHICLE PARKED WAITING FOR THE RAIN TO PASS. FRONT WINDOW WAS CRACKED. WHEN I HEARD A LOUD BANG. TURNED AROUND THE BACK WINDOW ON THE DRIVER SIDE HAD SHATTERED. THIS IS THE 3RD TIME ONE OF MY WINDOWS ON THIS CAR HAS JUST SHATTERED. NOTHING WAS THROWN INTO THE CAR NO VEHICLES HAD DRIVEN BY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220655June 17, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 CHEVROLET TRAX. WHILE DRIVING AT 45 MPH, ANOTHER VEHICLE ACROSS THE STREET RAN THEIR STOP SIGN AT 45 MPH AND CRASHED HEAD ON INTO THE CONTACT'S FRONT SIDE OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED LONG TERM BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE PARTY THAT CRASHED INTO THE CONTACT WAS NOT INJURED. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED THE CONTACTS RESIDENCE AND THEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME, GRILL, A-FRAME, HOOD, AND A CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE CRASH WAS NOT IN RELATION ANY OPEN RECALL. THE FAILURE MILEAGE WAS 27,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11220668June 17, 2019
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. WHILE DRIVING 20 MPH, THE WINDOWS FAILED TO DEFROST WHEN THE DEFOGGER BUTTON WAS PRESSED. THE VEHICLE WAS TAKEN TO MIKE ANDERSON CHEVROLET OF CHICAGO (LOCATED AT 5333 W IRVING PARK RD, CHICAGO, IL 60641, (773) 465-2000) WHERE IT WAS REPAIRED TWICE FOR UNKNOWN PARTS ON THE HEATER, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219951June 14, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
GOT THIS VEHICLE ON 07/23/2016, THE VEHICLE HAD MAJOR ISSUES UNTIL 09/2018. IN SEPTEMBER 2018 I TOOK THE VEHICLE TO THE ORIGINAL LOT TO HAVE IT INSPECTED AS WHEN SWITCHING THE FAN FOR THE A/C FROM 3 TO 4 ON THE BLOWER MOTOR SETTINGS STOPPED WORKING. MY DEALERSHIP REPLACED THE ORIGINAL BLOWER MOTOR. ALONG WITH THAT I WAS HAVING THE ISSUES OF THE CENTER CONSOLE (RADIO UNIT) AND THE DASH (WHERE THE SPEED, MILEAGE, ETC... IS) WOULD GO OUT WILL DRIVING OR NOT TURN ON AT ALL AND THE BACK UP CAMERA WOULDN'T TURN ON GO. THEY RE-INSTALLED THE COMPUTER SOFTWARE AND UPDATED THE SYSTEM AND SENT ME ON MY WAY. IN 02/2019 I STARTED HAVING THE SAME ISSUES, BACK UP CAMERA AND CENTER CONSOLE NOT WORKING, AND DASH TURNING OFF AND NOT COMING ON. ALSO WHEN I TOOK THE KEY OUT OF THE IGNITION AND GOT OUT OF THE CAR AND LOCKED THE DOOR AND THE CAR WAS STILL RUNNING. THE RADIO WAS STILL PLAYING AND THE CAR WAS STILL RUNNING EVEN THOUGH THERE WAS NO KEY IN THE IGNITION AND IT WAS NOT REMOTE STARTED. I CALLED THE DEALERSHIP THAT MORNING TO BRING THE CAR IN THAT NIGHT FOR SERVICE THE NEXT DAY. THEY KEPT THE TRAX FOR ROUGHLY 1 WEEK. THE INSTALLED A NEW RADIO, RE-FLASHED AND UPDATED THE COMPUTER, AND RE-INSTALLED THE BACK UP CAMERA SOFTWARE. I PICKED THE CAR UP DROVE ROUGHLY 3 MILES AND BROUGHT IT BACK SAME HOUR DUE TO IT HAVING THE SAME ISSUES. THEY KEPT IT ANOTHER 3 DAYS AND I GOT IT BACK AFTER ABOUT 2 WEEKS OF WORK AT THE DEALERSHIP. AS OF 06/11/19 I HAD TO TAKE THE CAR BACK IN FOR THE SAME ISSUES: DASH GOING OUT, RADIO GOING OUT, BACK UP CAMERA NOT WORKING, AND THE TRAX STILL RUNNING WITH NO KEY IN THE IGNITION. I CALLED ON 06/12/19 THEY STATED THE CAR WOULD NOT COMMUNICATE WITH THE DIAGNOSTICS COMPUTER AND THEY WOULD HAVE TO REPLACE THE RADIO THEY INSTALLED 4 MONTHS AGO. PART WAS ORDERED AND OVER-NIGHTED BUT NEVER CAME IN ON 06/12/19. WAITING TO SEE IF I CAN RETURN THIS LEMON OF A CAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219811June 13, 2019
UNKNOWN OR OTHER
THE FIRST TIME IT HAPPENED, I WAS ENTERING THE HIGHWAY, TRYING TO MERGE WITH TRAFFIC. AS I ACCELERATED, MY ENGINE REVVED, BUT DID NOT SHIFT GEARS (AS I WAS MERGING WITH TRAFFIC WHO WERE TRAVELING AT SPEEDS OF 60 MPH AND HIGHER), LURCHED AND DROPPED DOWN TO 20 MPH (SOMEHOW DIDN'T GET REAR-ENDED). IN A 6 MONTH SPAN, THIS HAS HAPPENED 3X. THE 3RD TIME WAS ON A STRETCH OF ROAD WHERE I WAS TRAVELING ABOUT 45 MPH COMING UP ON A CAR IN THE LEFT-HAND LANE (ON A 2 LANE STREET) MAKING A LEFT-HAND TURN. NEEDED TO SWITCH LANES TO GO AROUND. INCREASED SPEED, CAR HESITATED, REVVED, LURCHED, AND NEVER REALLY SWITCHED GEARS. SOMEHOW MADE IT WITHOUT GETTING REAR-ENDED. TOOK CAR TO DEALERSHIP. DEALERSHIP SAID COMPUTER IN CAR DIDN'T REGISTER ANY OF THOSE INCIDENTS, SO IN ESSENCE THEY CAN'T FIND ANYTHING WRONG WITH IT. I FEEL LIKE I'M DRIVING A TICKING TIME BOMB. WAITING FOR IT TO JUST STOP OR DECELERATE WHILE ENTERING THE HIGHWAY AND GET ME KILLED. HOPING THAT MY CHILDREN AREN'T IN THE CAR SHOULD THAT EVER HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219440June 12, 2019
WHEELS
MY TRAX HAS BEEN ON RECALL FOR OVER 50 DAYS AND I HAVE NOT RECIEVED A PART TO HAVE IT FIXED. I'M VERY DISAPPOINTED IN GM FOR NOT MAKING THESE PARTS IN A TIMELY MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218585June 7, 2019
AIR BAGS
PASSENGER SIDE AIR BAG SENSOR ISN'T REGISTERING SOMEONE SITTING IN THE SEAT, WHEN STATIONARY AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218581June 7, 2019
ENGINE
CAR IDLES ROUGH AND WHEN TRYING TO ACCELERATE ONTO THE HIGHWAY OR UP A HILL THE VEHICLE WOULD JUMP ROUGHLY AND HAVE A LOSS OF POWER. CHECK ENGINE LIGHT CAME ON ENGINE MISFIRE WAS THE CODE. DEALERSHIP CLEARED THE CODE AND SAID PROBLEM COULD NOT BE DUPLICATED. THE ISSUE GOT WORSE BUT NO CODE CAME BACK. DURING THE REMOVAL OF IGNITION COIL FOR REPLACEMENT THE #4 PLUG BROKE SHOWING CORROSION AND A CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217953June 6, 2019
SUSPENSION
2019 CHEVY TRAX. CONSUMER WRITES IN REGARD TO GM CONTROL ARMS RECALL A182202370 AND REQUEST TO KNOW WHEN PARTS WILL BE AVAILABLE FOR REPAIRS. *AS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218091June 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
SERVICE STABILI TRAK WARNING AND ENGINE LIGHT CAME ON WITH NO PRIOR WARNING. THE VEHICLE WOULD NOT RESET, HAVE TO TAKE IT IN FOR SERVICE. THE ROADS AND CONDITIONS WERE COMPLETELY FAIR. NO IMPROPER USE OF VEHICLE TO CAUSE THESE ERROR LIGHTS. VEHICLE ENGINE SOUNDS HORRIBLE AND HANDLES TERRIBLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209925May 25, 2019
ELECTRICAL SYSTEM, SUSPENSION, VISIBILITY/WIPER
WHEN I AM DRIVING THERE IS A LOUD KNOCKING SOUND ALWAYS. IT HAPPENS WHILE DRIVING AT ANY SPEED, TURN, AND PARKING. WHEN I HIT ABOUT 40 MPH, THE VEHICLE STEERING WHEEL STARTS SHAKING AND IT IS DIFFICULT TO CONTROL VEHICLE. I CAN FEEL THE KNOCK UNDERNEATH MY FEET WHILE DRIVING. IN REGARDS TO THE ELECTRICAL SYSTEM THE RADIO FREEZES FREQUENTLY AND REAR VIEW PARKING CAMERA HAS MALFUNCTION. IN REGARDS TO THE WINDSHIELD WIPING SYSTEMS IT JUST STOPPED WORKING. FLUID DOES NOT COME OUT AT ALL MAKING IT VERY DIFFICULT TO SEE THE IN VARIOUS CONDITIONS. I HAVE TO PULL OVER WHEREVER I MAY BE, USE A WATER BOTTLE TO THROW WATER ON WINDOW TO SEE THEN TURN THE WIPERS ON. I EVEN HAVE TO DO IT WHILE DRIVING ESPECIALLY ON THE EXPRESSWAY IN RAINY/DUSTY/MUDDY CONDITIONS. MY FAMILY AND I ARE WORRIED AND DEFINITELY NOT HAPPY ABOUT THESE CONDITIONS. KINGDOM CHEVROLET SOLD US A FAULTY VEHICLE AND NOW CLAIM THAT WE HAVE TO PAY $135 FOR EACH AND EVERY ISSUE WHICH IS INSANE FOR A DIAGNOSTIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209477May 23, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. WHILE DRIVING ON A VERY CONGESTED HIGHWAY, ON-STAR ADVISED THE CONTACT TO TRAVEL AN ALTERNATIVE ROUTE AND GO TO THE NEAREST DEALER. THE VEHICLE WAS TAKEN TO APPLE CHEVROLET (1200 LOUCKS RD, YORK, PA 17404) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOWER CONTROL ARM WELDING FAILURE. THE DEALER PROVIDED ALTERNATIVE TRANSPORTATION UNTIL A REMEDY WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 95258825086. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,500. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209184May 22, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT PURCHASED THE VEHICLE FROM TC CHEVROLET (LOCATED AT 2045 ROGUE VALLEY HWY 99 N, ASHLAND, OR 97520, (541) 201-8698), BUT WAS NOT ALLOWED TO DRIVE IT OFF THE LOT BECAUSE THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE DEALER STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED CASE NUMBERS: 9-1599538349-9-524657225. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208688May 20, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT CALLED PREMIER CHEVROLET BUICK GMC AT 304-292-9446 (LOCATED AT 5392 UNIVERSITY TOWN CENTRE DR, MORGANTOWN, WV 26501) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER DID NOT PROVIDE A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208404May 18, 2019
ENGINE
APPEARS TO HAVE A TURBO FAILURE AND MORE OF THESE VEHICLES ARE HAVING SAME PROBLEMS WITH THEIR TURBO TO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208339May 17, 2019
SUSPENSION
THE CONTROL ARM WELD WAS IMPROPERLY WELDED ON BOTH SIDES OF THE CAR WHICH CAN LEAD TO FATIGUE CAUSING THE WHEEL THE RUB AND CAUSING AN ACCIDENT. AFTER BEING NOTIFIED BY ONSTAR OF THE POTENTIAL ISSUE I HAD MY VEHICLE INSPECTED. THE CAR FAILED INSPECTION. CHEVROLET IS CLAIMING THAT THERE IS NO RECALL AND THEREFORE NOT COVERED BY THE WARRANTY AND WANT ME TO CONTINUE TO DRIVE IT DESPITE THE DEALERSHIP STATING IT FAILED THE INSPECTION AND IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208161May 16, 2019
AIR BAGS, SERVICE BRAKES, EXTERIOR LIGHTING
TAKATA RECALL MY TIES KELP INFLATING MY SENSOR WAS STUCK MY STEERING WAS OFF WHEN I TRIED TO TURN ON A CITY STREET MY INSIDE OF MY CAR START PILLING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207454May 14, 2019
UNKNOWN OR OTHER
I HAVE HAD THIS HAPPEN TWICE WITH MY VEHICLE AND I NOTIFIED THE DEALER OF THIS AND NOTHING WAS DONE. TWICE NOW I HAVE BEEN DRIVING ON A HIGHWAY GOING AT A SPEED NO MORE THAN 60 BEGAN TO ACCELERATE AND HAD THE RPM SHOOT UP TO 8 AND THE MPH SHOOT DOWN TO ALMOST ZERO. I DO A SLIGHT ACCELERATION AND THE CAR COMES ALMOST TO A COMPLETE STOP LIKE THE ENGINE CUT OUT. THE FIRST TIME I DIDN'T REALLY WORRY ABOUT IT BUT IT HAS HAPPENED TWICE NOW AND COULD CAUSE A VERY SERIOUS ACCIDENT. THE CAR ALSO BEGINS TO SHAKE AFTER ABOUT 30 MINUTES OF BEING ON THIS HAPPENS WHEN I'M DRIVING AND WHILE SITTING IN THE CAR WHILE IT'S IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206639May 10, 2019
AIR BAGS, UNKNOWN OR OTHER
THE AIRBAG SENSOR FOR THE PASSENGER SEAT IS NOT WORKING PROPERLY. WHEN PASSENGER IS SEATED THE LIGHT "PASSENGER AIRBAG OFF" IS SHOWN AS IF NO ONE IS SEATED. AIRBAG ISN'T TURNED TO THE ON POSITION. THIS HAPPENS AS SOON AS THE PASSENGER SEATS DOWN, WHILE THE CAR IS STATIONARY OR MOVING. THE SENSOR IS DEFECTIVE. I HAVE BEEN DRIVING LIKE THIS FOR FEW YEARS NOW. WHEN BROUGHT UP THE ISSUE I HAVE BEEN TOLD BY AN EMPLOYE AT THE DEALERSHIP IT WAS BECAUSE THE PASSENGER MIGHT NOT BE SEATED PROPERLY. I FINALLY INSISTED ON HAVING IT CHECK AND TURNED OUT THAT THE DEALER FOUND THE SENSOR FOR THE AIRBAG PASSENGER SEAT WAS IN FACT DEFECTIVE/FAILING. THE DEALER CHARGED ME THE COST OF THE REPAIR (AS I NOW OWN THE CAR) EVEN THOUGH AT THE TIME WHEN THE PROBLEM STARTED THE CAR WAS STILL UNDER THE WARRANTY. THIS PROBLEM DID OCCUR 1 YEAR AFTER I STARTED LEASING THE CAR AND I KNOW NOW THAT MY PASSENGER WAS AT RISK THE WHOLE TIME, DURING AND AFTER THEIR WARRANTY EXPIRED. I HAVE LOOKED INTO SOME FORUM AND REALIZED OTHER PEOPLE HAD THE SAME ISSUES AND WERE TOLD THE SAME THING AT FIRST (THAT THE PASSENGER WASN'T SEATING RIGHT OR LIGHT WEIGHT ETC..) WHEN IN FACT THEIR SENSOR WAS/IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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