Chevrolet Trax Complaints

1,001 consumer complaints on file.

#11254530September 10, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DRIVERS SIDE PASSENGER DOOR POWER LOCK STOPPED WORKING. OUR 2016 TRAX HAS ONLY 17000 MILES ON IT. WE HAD OUR 4 YR OLD GRANDDAUGHTER IN THE BACK IN HERE CAR SEAT. WE COULD NOT GET THE DOOR OPEN. EVENTUALLY I WAS ABLE TO PULL THE DOOR LOCK UP FROM THE TOP OF THE CAR. WE WERE STATIONARY AT THE HOUSE AFTER LEAVING THE PARK. IF THIS CAR WAS TO HAVE CAUGHT ON FIRE I AM NOT SURE WHAT WE WOULD HAVE DONE. OUR BUMPER TO BUMPER WARRANTY ENDED IN JUNE WHICH WAS 3YR 36,000 MIKES. HOWEVER WE DID PURCHASE A 3RD PARTY EXTENDED WARRANTY WHICH MAKES ME PAY A $200 DEDUCTIBLE. I MADE CONTACT WITH CHEVROLET, HERE IS THE CLAIM NUMBER [XXX] THE SENIOR ADVISOR IS JOHN. I BELIEVE THAT CHEVROLET HAS AN INTEGRITY ISSUE WITH DOING THE RIGHT THING ESPECIALLY A SEVERE SAFETY FLAW WITH THERE POWER DOOR LOCKS. THE SERVICE ADVISOR AT HALEY CHEVROLET IN MIDLOTHIAN VA SAID THAT THE DOOR LOCKS JUST STOPPED WORKING FOR NO REASON. ITS NOT THE $200 THAT I HAVE TO PAY IT IS JUST THE PRINCIPLE OF THEM GIVING ME THE RUN AROUND. THIS COULD BE A ON GOING ISSUE THAT IS BUILDING. HOPEFULLY, KNOW ONE WILL BE INJURED DUE T THIS FLAW. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253873September 9, 2019
SUSPENSION
2018 CHEVROLET TRAX PREMIER. CONSUMER WRITES IN REGARDS TO GM SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE THE RECALL REPAIR. THE PARTS WERE NOT AVAILABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254092September 9, 2019
STRUCTURE:BODY
SUDDENLY STARTING TO RECEIVE "HOOD OPEN" WARNING WHILE DRIVING; HOOD IS COMPLETELY CLOSED. WHEN PARKED, ALARM STARTED TO GO OFF, TO ALERT THAT HOOD IS OPEN WHILE CAR IS SITTING IN DRIVEWAY; AGAIN, HOOD IS COMPLETELY CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254175September 9, 2019
TIRES
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX EQUIPPED WITH TWO CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: P205/70/R16 (NA). THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER TIRES SHOOK AND WERE WORN DOWN. THE CONTACT STATED THAT THE VEHICLE FAILED THE GAUGE INSPECTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GORTSEMA MOTORS, INC. (227 N STATE ST, GRANGEVILLE, ID 83530, (208) 983-0320), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIRES NEEDED TO BE REPLACED. THE TWO TIRES WERE REPLACED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE FAILURE MILEAGE WAS 16,000 AND THE TIRE FAILURE MILEAGE WAS 20,000. THE DOT NUMBER WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254288September 9, 2019
POWER TRAIN
CAR SHIFTS ROUGH IT DOESN'T SHIFT AT ALL AND HAD NO POWER TO GO UP A VERY SMALL HILL, TO BE PARKED IN MY DRIVEWAY OR CARPORT, AT THE APARTMENT WE LIVE IN. THIS HAPPENS ON THE HIGHWAY, AT RED LILGHTS AND WHEN BREAKING TO STOP THIS HAS GONE ON FOR SEVERAL DAYS AND GOTTEN PROGRESSIVELY WORSE, WITH TIME SINCE LAST WEDNESDAY. THE CAR WAS JUST PURCHASED NEW ON AUGUST 30, 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254305September 9, 2019
UNKNOWN OR OTHER
LOWER CONTROL ARM RECALL. WAS INITIALLY TOLD THAT PARTS WOULD BE AVAILABLE IN 2-3 WEEKS. I AM NOW AT 5 WEEKS AND NO ONE CAN ADVISE AVAILABILITY OF PARTS. NO LOANER HAS BEEN OFFERED BY THE DEALERSHIP. AND THIS VEHICLE IS DRIVEN BY AN 18-YEAR-OLD SO I'M NOT CERTAIN IF THEY WOULD ALLOW HER TO DRIVE ONE ANYWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254303September 9, 2019
UNKNOWN OR OTHER
VEHICLE IS INVOLVED IN RECALL BUT DEALERSHIP IS FORCING MY DAUGHTER TO DRIVE VEHICLE IN THE MEANTIME. NO LOANER IS BEING OFFERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253650September 6, 2019
SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT CALLED OURISMAN CHEVROLET OF MARLOW HEIGHTS AT 240-455-3386 (LOCATED AT 4400 BRANCH AVE, MARLOW HEIGHTS, MD 20748) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE BRAKES SQUEAKED. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE THE ROTORS WERE CLEANED AND THE BRAKE PADS WERE ALSO CHANGED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD CONTACT THE DEALER REGARDING A LOANER VEHICLE; HOWEVER, THE CONTACT WAS NEITHER CALLED BACK NOR INFORMED WHEN THE RECALL PART WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,222. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252317August 29, 2019
SUSPENSION
A 2017-2019 CHEVROLET TRAX RECALL WAS ISSUED THAT WILL REPAIR PROBLEMS WITH JOINTS IN THE FRONT LOWER CONTROL ARMS THAT MAY HAVE BEEN IMPROPERLY WELDED, CAUSING THE CONTROL ARMS TO SEPARATE FROM THE SUVS. I HAVE BEEN TOLD NOT TO DRIVE THE VEHICLE DUE TO SAFETY CONCERNS. THE RECALL WAS ISSUED IN APRIL SO I HAVE NOW BEEN WITHOUT A VEHICLE FOR OVER FOUR MONTHS. NEITHER A CHEVROLET DEALER NOR THE CHEVROLET HEADQUARTERS WILL DO ANYTHING TO PROVIDE A RENTAL CAR UNTIL THEY CAN DETERMINE WHEN THEY CAN REPAIR THE VEHICLE. WHAT ARE MY OPTIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252336August 29, 2019
AIR BAGS
MY CAR HAS A LIGHT ON FOR THE AIRBAG SYSTEM (WHICH REMAINS ON THE ENTIRE TIME THE CAR IS RUNNING) BUT WHEN TAKEN TO THE SHOP TO HAVE IT READ, NO CODES ARE SHOWING. AFTER RESEARCH, I SEE THIS COULD POTENTIALLY BE A SOFTWARE PROBLEM, ALTHOUGH MY SPECIFIC CAR HAS NOT BEEN RECALLED. I HAVE CONCERNS WITH THE AIRBAG(S) DEPLOYING UNNECESSARILY OR NOT DEPLOYING AT ALL IN AN ACCIDENT (ACCORDING TO THE INFORMATION IN THE OWNER'S MANUAL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245746August 28, 2019
SUSPENSION
2018 CHEVROLET TRAX. CONSUMER WRITES IN REGARDS TO LOWER CONTROL ARM SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER WAS INFORMED THE PARTS NECESSARY TO COMPLETE A RECALL REPAIR WERE ON BACK ORDER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246002August 23, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MIKE REED CHEVROLET (1559 E OGLETHORPE HWY, HINESVILLE, GA 31313, (855) 219-7194) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244794August 18, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
INTERIOR LIGHTS DIM ON STAR DOESN'T WORK RADIO DOESN'T WORK AND NO SOUND CHIMES FOR BLINKERS OR SENSORS. KEY GETS VERY HOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244518August 16, 2019
POWER TRAIN
WHILE DRIVING 40MPH VEHICLE SEEMED TO SHIFT GEARS WHILE IN DRIVE GEAR. WHILE VEHICLE WAS IN MOTION, VEHICLE WOULD NOT STEER (STEERING WHEEL LOCKED) AND WOULD NOT ACCELERATE. VEHICLE WAS UNABLE TO TURN. VEHICLE BEHAVED AS IF IT WAS IN PARKED GEAR, EVEN THOUGH IT WAS IN DRIVE GEAR AND IN MOTION. WHILE TRYING TO STOP, I WAS UNABLE TO STEER, BUT WAS ABLE TO RUN OFF THE ROAD INTO A PARKING LOT. ONCE STOPPED, MOVING GEAR SHIFTER DID NOT SEEM TO SWITCH GEARS. I TRIED PUTTING THE GEAR SHIFTER IN PARK, OR REVERSE AND NOTHING HAPPENED. VEHICLE WOULD NOT LET ME TURN THE WHEELS AND WOULD NOT GO FORWARD OR REVERSE. ERROR LIGHTS ILLUMINATED WERE MALFUNCTION INDICATOR, STABILITRACK, PARK, AND POWER STEERING LIGHT. CHEVROLET INFORMED OF ISSUE. CHEVROLET REFUSED TO FIX VEHICLE. VEHICLE ONLY HAS 40,510 MILES. CHEVROLET REFUSES TO ADMIT IT HAS A PROBLEM WITH TRANSMISSIONS OR POWER STEERING IN THESE VEHICLES. I AM LUCKY I WAS ABLE TO MAKE IT INTO A PARKING LOT AND NOT RUN INTO ANYONE OR ANYTHING. *AS THE CONSUMER STATED THE PROBLEM WAS THE ENGINE CONTROL MODULE WHICH WAS REPLACED WITH A NEW PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244440August 16, 2019
SERVICE BRAKES
I CALLED AND MADE AN APPOINTMENT AT HENDRICK CHEV BUICK GMC, 12050 W BROAD ST., RICHMOND, VA 23233 ON JUNE 29TH AND CARRIED MY VEHICLE IN. THEY WOULD NOT LOOK AT IT TO SEE IF IT NEEDED THE PART SINCE THEY HAD TO WAIT UNTIL AFTER JULY 1ST. I WENT BACK AGAIN AND THEY LOOKED AT IT AND SAID THE PART NEEDED TO BE REPLACED. AS OF TODAY THEY STATE THEY DO NOT HAVE THE PART. WHY CAN'T THEY GET THE PART?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243865August 14, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE VEHICLE WILL STALL WHILE DRIVING AND NOT TURN BACK ON UNLESS THE VEHICLE IS IN PARK AND THE KEY IS TAKEN OUT AND PUT BACK IN. THIS IS A SEVERE SAFETY HAZARD AS IT HAS ALMOST CAUSED ME TO CRASH MULTIPLE TIMES AND THE DEALERSHIP SAYS THEY CANNOT FIND ANYTHING WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243698August 13, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. WHILE DRIVING 30 MPH, THE VEHICLE PULLED TO THE RIGHT. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO DAVID MAUS CHEVROLET (972 TOWNE CENTER BLVD, SANFORD, FL 32771, (407) 641-4198), BUT THE PART WAS NOT AVAILABLE. THE VEHICLE HAD BEEN AT THE DEALER FOR ONE MONTH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5410553050. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242509August 8, 2019
SUSPENSION
I GOT NOTIFIED OF A RECALL AFFECTING THE LOWER CONTROL ARM OF THE CAR IN APRIL. ON JUNE 1ST I HAD AN APPOINTMENT AT DON MEALEY CHEVROLET (CLERMONT, FL) TO HAVE IT INSPECTED AND THEY FOUND THAT BOTH LOWER ARM CONTROLS OF THE CAR WERE AFFECTED. THEY CLAIMED TO NOT HAVE THE PARTS AND THEY WOULD BE ORDERED. I CALLED TO FOLLOW UP MULTIPLE TIMES AND WAS TOLD THEY STILL DIDN'T HAVE THEM. ON AUGUST 7TH I WENT IN FOR AN OIL CHANGE AND I WAS TOLD THE RECALL IS NOW 'DANGEROUS' AND THEY HAVE HAD PEOPLE IN LOANERS FOR UP TO 6 WEEKS NOW. THEY SAID THEY WOULD CHECK TO SEE IF THEY HAD THE PARTS THAT DAY. THE MAN SAID THEY DID AND THAT THEY WOULD REPAIR IT THAT DAY. HE THEN CAME BACK AND SAID THEY CAN'T FIND THE PARTS SO THEY HAVE TO GIVE ME A LOANER. NO ONE EVER CALLED TO SAY THAT MY CAR'S RECALL WAS DANGEROUS AND I SHOULD NOT BE DRIVING IT DESPITE THEM ALREADY DOING THE INSPECTION BACK IN JUNE. I NOW HAVE A LOANER AND NO IDEA WHEN THEY WILL REPAIR THE 'DANGEROUS' CAR I WAS DRIVING FOR MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241748August 5, 2019
SUSPENSION
ON 7/11/19 I TOOK MY VEHICLE INTO THE DEALERSHIP BECAUSE I RECEIVED NOTIFICATION THAT MY CAR WAS UNDER RECALL. RECALL #A182202370. THE CAR WAS INSPECTED AND FOUND NOT TO BE IMPACTED BY THE RECALL AND I LEFT. ON 7/19/19 MADE A U-TURN IN AN EMPTY PARKING LOT, I HEARD A LOUD CRACK AND THEN HAD A HARD TIME STEERING THE VEHICLE. THE RIGHT-SIDE PASSENGER TIRE OF THE VEHICLE HIT THE CURB AND THEN THE TIRES WERE TURN SIDEWAYS. I CALLED AND HAD MY CAR TOWED BACK TO THE DEALERSHIP BECAUSE I ASSUMED THE PROBLEM HAD TO DO WITH THE RECALL. THE SERVICE MANAGER FROM THE DEALERSHIP CALLED ME TO INFORM ME THAT THERE WAS $2200 IN DAMAGE AND THAT THE RECALL HAD NOTHING TO DO WITH THE ACCIDENT, THEY SUGGESTED I CALL MY INSURANCE COMPANY. MY INSURANCE ADJUSTER WENT TO THE DEALERSHIP TO INSPECT THE VEHICLE ON 6/30/19, WAS TOLD THAT THE VEHICLE WAS NOT UDDER THE RECALL. AFTER NOT HEARING FROM THE DEALERSHIP I CALLED THEM ON AUGUST 2ND AND WAS TOLD THE VEHICLE WOULD BE READY ON 8/5 OR 6. PRIOR TO CONTACTING THE DEALERSHIP, MY INSURANCE ADJUSTER TOLD ME THAT THE DEALERSHIP RE-TESTED MY VEHICLE WITH A SPECIAL TOOL AND FOUND IT WAS INCLUDED IN THE RECALL AND THAT THEY WOULD BE REPLACING AT LEAST ONE OF THE LOWER CONTROL ARMS. I ASKED MY SERVICE DEPARTMENT CONTACT ABOUT THE RE-TEST AND THE REPLACEMENT OF THE LOWER CONTROL ARM AND SHE INDICATED SHE DIDN'T KNOW ANYTHING ABOUT A NEW TOOL AND THAT THE SERVICE DEPARTMENT MANAGER DECIDED TO CHANGE BOTH LOWER CONTROL ARMS AS A COURTESY AND SHE ALSO MAINTAINED THAT MY VEHICLE IS NOT UNDER RECALL. I WENT ON TO THIS WEBSITE TO FIND OUT THAT THERE IS 1 UNADDRESSED RECALL. I AM CONTACTING YOU BECAUSE I DON'T THINK I SHOULD HAVE TO PAY OUT OF POCKET FOR THIS REPAIR AND THAT THE DEALERSHIP IS NOT TELLING ME THE TRUTH ABOUT THE SAFETY OF MY VEHICLE. I AM A COLLEGE STUDENT AND NEED MY CAR TO GET AROUND AND IT HAS BEEN IN THEIR POSSESSION SINCE JULY 19TH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11241789August 5, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO VALLEY CHEVROLET (601 KIDDER ST, WILKES-BARRE, PA 18702, (570) 821-2772) WHERE IT WAS DIAGNOSED THAT BOTH LOWER CONTROL ARMS NEEDED TO BE REPLACED; HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER PROVIDED CASE NUMBER: 9-5407-849702. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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