Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10049466December 9, 2003
STEERING:LINKAGES:TIE ROD ASSEMBLY
RIGHT FRONT TIE ROD SNAPPED IN HALF WHILE DRIVING VEHICLE AND TOWING A TRAILER. BOTH VEHICLES WERE A TOTAL LOSS.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10049404December 8, 2003
SUSPENSION:FRONT, TIRES
I HAD TO REPLACE TIRES ON THIS VEHICLE AT 29,000 MILES TO DUE EXCESSIVE WEAR ON THE TIRES. THESE TIRES HAD BEEN ROTATED AND BALANCED EVERY 4,000 MILES. I ASSUMED THE TIRES HAD TO BE REPLACED BECAUSE THE TIRES WERE MANUFACTURED POORLY.*AK WELL AFTER REPLACING THE ORIGINAL TIRES WITH GOODYEAR TIRES, I HAVE AGAIN HAD PROBLEMS WITH TIRE WEAR ON THE FRONT PASSENGER SIDE TIRE. I HAD A GOODYEAR SERVICE TECHNICIAN INVESTIGATE THE ISSUE AND WHEN THE TIRE WAS REMOVED THE INNER TIE ROD ASSEMBLY WAS VERY LOOSE. THE INNER TIE ROD HAD TO BE REPLACED. THIS IS A SERIOUS ISSUE. THIS CAN CAUSE INSTABILITY IN VEHICLE CONTROL RESULTING IN AN ACCIDENT. THE CHEVROLET DEALERSHIP WHERE I PURCHASED THE VEHICLE SAID THAT THEY HAD NEVER SEEN A PROBLEM. THE EXTENDED WARRANTY THAT I PURCHASED SPECIFICALLY DOES NOT COVER THIS ITEM. I OBTAINED A SERVICE BULLETIN THAT INDICATES THESE PARTS HAVE TO BE REPLACED QUITE FREQUENTLY. I AM VERY DISAPPOINTED IN THE SERVICE FROM CHEVROLET AND THE ANSWERS GIVEN TO ME BY THE LOCAL DEALERSHIP. I SAW THE INNER TIE ROD CONNECTION WITH MY OWN EYES AND IMMEDIATELY COULD TELL THERE WAS AN ISSUE. VERY CURIOUS THAT THERE HAVE BEEN SO MANY ISSUES WITH TIRES AND STERRING ON THESE VEHICLES AND NOW I SEE THIS PROBLEM WITH THE TIE ROD. I BELIEVE THIS SHOULD WARRANT SOME INVESTIGATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049361December 7, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
1998 SUBURBAN ALMOST WRECKED SEVERAL TIMES TO DO FAULTY ELECTRONIC VARIABLE ORIFICE (EVO) SENSOR LOCATED UNDER STEERING COLUMN. WHEN IN A RIGHT HAND TURN VEHICLE WILL SUDDENLY LUNGE TO THE RIGHT TO DO SUDDEN INCREASE IN POWER STEERING. THIS IS VERY DANGEROUS AND GM OR ANYONE FOR THAT MATTER IS DOING ANYTHING ABOUT IT. I THINK IT SHOULD BE A RECALL IMMEDIATELY. THERE ARE PLENTY OF DOCUMENTED CASES OF THIS PROBLEM AND GM KNOWS IT TOO... BUT THEY REFUSE TO FIX THE PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049306December 6, 2003
ENGINE AND ENGINE COOLING:ENGINE
OIL PUMP FAILURE WITH ONLY 5,000 MILES ON ENGINE. GM WANTS TO EXTEND WARRANTY AND LEAVE IT AT THAT. WITH NO OIL CIRCULATION INTERNAL ENGINE DAMAGE POSSIBLE AND RELIABILITY/SAFETY/TRUSTWORTHINESS OF ENGINE IN QUESTION. WANT GM TO REPLACE MOTOR BUT THEY WANT ME JUST ACCEPT EXTENDED WARRANTY AND GO AWAY. AS A CONSUMER I BELIEVE THAT I SHOULD NOT HAVE TO ACCEPT THE RISK OF FURTHER ENGINE FAILURE AND WANT A REPLACEMENT BASED ON SUBSTANTIAL IMPAIRMENT AND VALUE IMPAIRMENT AS WELL AS SUBSTANTIAL LOSS OF USE (BEEN IN REPAIR 18 DAYS SINCE FEBRUARY). *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050135December 5, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE REAR HATCH WAS MADE OF PLASTIC MATERIAL,AND WAS FALLING OFF. DEALER REPLACED HATCHBACK AT OWNER'S EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049235December 5, 2003
UNKNOWN OR OTHER
I THOUGHT YOU MIGHT BE INTERESTED IN INFORMATION I HAVE REGARDING THE INSTALLATION OF A FORWARD-FACING CAR SEAT IN A 1999 CHEVROLET SUBURBAN. THE SUBURBAN COMES WITH TETHER ANCHORS INSTALLED FOR THE TWO OUTBOARD SEATS IN THE THIRD ROW, BUT NO ANCHORS FOR THE CENTER SEAT IN THE THIRD ROW AND NO ANCHORS FOR ANY SEATS IN THE SECOND ROW. THE OWNER'S MANUAL SAYS THE DEALER CAN INSTALL ANCHORS FOR YOU. NOT TRUE! ACCORDING TO THE REPRESENTATIVES AT THE 800-NUMBER PROVIDED IN THE OWNER'S MANUAL, CHEVROLET DOES NOT HAVE PERMANENT ANCHORS FOR THE SECOND ROW. INSTEAD, THEY HAVE A LITTLE METAL PLATE (IT LOOKS JUST LIKE THE LATCH PLATE PART OF THE REGULAR SEAT BELT) THAT HOOKS INTO THE BUCKLE FOR THE THIRD ROW. THIS MEANS SEVERAL THINGS: WITH A TETHERED CHILD RESTRAINT IN THE SECOND ROW, YOU LOSE A SEATING SPOT IN THE THIRD ROW, YOU CAN'T LOWER THE THIRD ROW TO INCREASE CARGO SPACE, YOU CAN'T REMOVE THE THIRD ROW TO INCREASE CARGO SPACE, AND THE TETHER STRAP DOES NOT GO STRAIGHT BACK BUT INSTEAD GOES AT AN ANGLE. THE INSTRUCTIONS FOR USING THIS ADD-ON DEVICE ARE UNCLEAR, BUT THEY SEEM TO INDICATE THAT IF YOU HAVE THREE TETHERED CHILD RESTRAINTS IN THE SECOND ROW, TWO OF THEM MUST SHARE ONE TETHER ANCHOR FOR THE CENTER REAR SEAT. THE SERVICE DEPARTMENT MANAGER AT OUR LOCAL DEALER TRIED TO BE HELPFUL, BUT HE SAID HE COULDN'T EVEN HELP ME INSTALL AN AFTER-MARKET TETHER ANCHOR BECAUSE OF LIABILITY REASONS. I'M USING THE ADD-ON DEVICE THE DEALER PROVIDED (ACTUALLY, THEY GAVE ME ONE AND SOLD ME ANOTHER, BECAUSE I NEEDED TWO). COULDN'T CHEVY JUST DEVELOP SOME INSTRUCTIONS FOR DEALERS TO USE IN INSTALLING A TETHER ANCHOR IN THE FLOOR FOR THE SECOND-ROW SEATING POSITIONS? I WANT TO GET THE WORD OUT TO OTHER CONSUMERS BEFORE THEY BUY THIS VEHICLE UNDER THE WRONG ASSUMPTIONS LIKE I DID...ANY ADVICE? (THE INCIDENT DATE REPRESENTS THE FIRST DATE ON WHICH I CALLED THE CHEVY 800-NUMBER.) *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050018December 4, 2003
STEERING:COLUMN, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WITHOUT WARNING THE VEHICLE STEERING WHEEL AND BRAKES LOCKED UP WHILE DRIVING DOWN A HILL. THE CONSUMER DOWN SHIFTED AND WAS ABLE TO PULL OFF THE ROAD. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP WHO WAS ABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049187December 4, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKING SYSTEM INTERMITTENTLY FAILS DURING PANIC STOPS OR WHEN APPLYING THE BRAKES OVER BUMPS AT A SLOW SPEED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050012December 3, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING IN INCLEMENT WEATHER WINDSHIELD WIPERS CAME ON AND OFF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048810November 29, 2003
ENGINE AND ENGINE COOLING:ENGINE
HYDRAULIC VALVE LIFTERS IN 7.4L ENGINE CAME APART UNDER NORMAL DRIVING AT 78,000 MI. OIL HAS BEEN CHANGED REGULARLY SINCE NEW. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048756November 28, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
WHILE DRIVING AND WITHOUT ANY WARNING VEHICLE STALLED. TECHNICIAN INDICATED THAT FUEL CHARCOAL FILTER CLOGGED THE TANK, CAUSING GAS TO LEAK. MANUFACTURER STATED FUEL SYSTEM FAILED BECAUSE OF POOR MAINTENANCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048759November 28, 2003
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
INTERMITTENTLY WHILE DRIVING AT 5 MPH VEHICLE STALLED, ALSO, VEHICLE SUDDENLY ACCELERATED. INDEPENDENT SHOP REPLACED THE FUEL INJECTION PUMP. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047721November 28, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
ON MY 1994 SUBURBAN THE WINDSHIELD WIPERS FAIL TO WORK SOMETIMES. CHEVROLET HAS PUT OUT A RECALL FOR THIS BUT WHEN I ASK ABOUT MY VHEICLE THEY SAY IT IS NOT COVERED. I AM A BIT CONFUSED BY THEIR LACK OF RESPONSE WHEN THEY KNOW THAT THERE IS A PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047681November 27, 2003
FUEL SYSTEM, GASOLINE:STORAGE
MY 2002 CHEVROLET SUBURBAN WILL NOT START ONCE THE GAS TANK GETS BELOW 1/4 FULL. I PARK IN MY DRIVEWAY THAT HAS A SLIGHT SLOPE TO THE STREET AND IT DOES NOT MATTER WHICH WAY I PULL THE VEHICLE IN, IT WILL NOT START WITH A LOW (LESS THAN 1/4 TANK) AMOUNT OF GAS IN THE TANK. I HAVE SPOKE TO THE SERVICE MANAGER AT THE CHEVROLET DEALERSHIP AND HE INFORMS ME THAT CHEVY HAS NOT NOTIFIED HIM THAT THEIR IS A PROBLEM. I HAVE SPOKE TO ONE OTHER PERSON AND HE HAS THE EXACT SAME PROBLEM WITH HIS SUBURBAN OF THE SAME YEAR. THERE IS A PROBLEM AND I BELIEVE IT TO BE SOMETHING WITH THE FUEL PICKUP DESIGN IN THESE VEHICLES. I HAVE HEARD OF NO RECALL, OR ATTEMPT TO CORRECT THIS, BECAUSE IT PROBABLY WOULD BE VERY COSTLY TO GM. IT IS A LARGE INCONVENIENCE TO ME AND HAS HAPPENED MORE THAN FOUR TIMES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048636November 25, 2003
ENGINE AND ENGINE COOLING
THE TRUCK STALLS WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING. THIS WAS CAUSED BY THE PDM DRIVER OVERHEATING AND SHUTTING OFF THE FUEL INJECTION PUMP, WHICH IN TURN CAUSED THE ENGINE MOTOR TO SHUT OFF. PLEASE PROVIDE MORE DETAILED INFORMATION. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047452November 24, 2003
ENGINE AND ENGINE COOLING:ENGINE:DIESEL, FUEL SYSTEM, DIESEL
VEHICLE IS A 1999 CHEVROLET SUBURBAN K2500 WITH GM 6.5 LITER TURBO-DIESEL ENGINE. THE VEHICLE STALLED IN INTERSTATE TRAFFIC (I-270) MULTIPLE TIMES ON OCTOBER 21, 2003. I CALLED THE DEALER, AND WAS INFORMED THAT THE LIKELY CAUSE WAS THE ELECTRONIC FUEL INJECTION PUMP, WHICH GM HAS WARRANTED FOR 10 YEARS OR 120,000 MILES. THE DEALER THEREAFTER REPLACED THE INJECTION PUMP UNDER WARRANTY. WHILE I AM PLEASED THAT THE PART WAS REPLACED AT NO COST TO ME, I BELIEVE THAT THIS REPRESENTS AN UNACCEPTABLE DEFECT. GM IS OBVIOUSLY AWARE THAT THE PART IS DEFECTIVE, OR IT WOULD NOT HAVE AGREED TO REPLACE IT FOR FREE AFTER THE REST OF THE VEHICLE WARRANTY HAD EXPIRED. IN THIS CASE, THERE WAS NO HARM, BUT THESE ENGINE ARE OFTEN USED IN TRUCKS AND LARGE SUVS THAT ARE DESIGNED FOR TOWING AND HAULING. FOR EXAMPLE, WE PURCHASED THIS VEHICLE TO TOW A HORSE TRAILER THAT IS WEIGHS OVER 5000 LBS. WHEN THE VEHICLE STALLS, IT LOSES POWER STEERING AND BRAKING. THE POTENTIAL FOR DISASTER WHEN TOWING A LARGE TRAILER IS VERY HIGH, AND THE STALLING OCCURS WITHOUT WARNING. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048573November 24, 2003
POWER TRAIN
WHILE IN PARK, THE VEHICLE BEGAN TO ROLL BACKWARDS INTO AN EMBANKMENT. WILL BE TAKING VEHICLE TO DEALERSHIP TO HAVE MECHANIC DETERMINE CAUSE OF THE ROLLBACK. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047375November 22, 2003
SUSPENSION:FRONT
THE STEERING WHEEL VIBRATES AND I CAN HEAR A RATTLE FROM THE FRONT END. THIS HAPPENED SOON AFTER PURCHASING THE VEHICLE AND I WAS TOLD THAT SOMETHING HAD TO BE GREASED. THE PROBLEM WENT AWAY FOR QUITE A WHILE UNTIL RECENTLY WHEN IT REAPPEARED, OF COURSE AS SOON AS THE WARRANTY EXPIRED. MY FATHER IN LAW BOUGHT A NEW 2002 SUBURBAN AFTER WE BOUGHT OURS AND HAS HAD THE SAME PROBLEM WITH HIS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047232November 20, 2003
SEAT BELTS:FRONT
DRIVERS SIDE AND PASSENGER SIDE SEATBELT FAILURE. *LA
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10048386November 20, 2003
SEAT BELTS:FRONT:RETRACTOR
THE FRONT PASSENGER SEAT BELT WILL NOT PULL OUT OF THE RETRACTOR LEAVING THE FRONT PASSENGER IMPROPERLY RESTRAINED. DEALER HAS BEEN CONTACTED. PLEASE DESCRIBE FURTHER. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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